Fleur Heights Center For Wellness And Rehab

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  • Interior

    A cozy sitting area with a checkered armchair and a white side table adorned with a vibrant orchid.

  • Outdoors

    A vibrant raised garden bed filled with a variety of flowers and plants.

  • Decor

    A cozy living room with couches, armchairs, and a warm wooden floor.

  • Building

    A vehicle parked in front of a community center with a banner displaying 'VIA' and promotional text.

  • Bedroom

    A minimalist bedroom featuring a single bed with a purple accent wall, wooden flooring, and soft lighting.

  • Outdoor

    A view of a fenced area with trees and a sidewalk on a sunny day.

  • Bathroom

    A clean and organized bathroom sink area with dispensers and wall art.

  • Lobby

    A well-lit office lobby with a couch and decorations on the wall.

  • Lights

    An empty cafeteria with tables and chairs, featuring wood flooring and bright lighting.

  • Healthcare

    A simple hospital room with a bed and minimal furnishings.

  • Bingo

    A group of people enjoying a game of bingo in a community center.

Fleur Heights Center For Wellness And Rehab

4911 South West 19Th Street, Des Moines, IA 50315

For more information about senior living options: (844) 490-3973

3.5 from 26 reviews
5 stars
13
4 stars
3
3 stars
1
2 stars
1
1 stars
8

Skilled Nursing Facility

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    Overall Review of Fleur Heights Center For Wellness And Rehab

    Pros

    • pro The staff are second to none.
    • pro Fleur Heights Care Facility is described as the best facility in the DM Metro.
    • pro The ambiance is healing and quiet, providing solace during rehab.
    • pro The rehab team and other staff bring tremendous expertise to patient care.
    • pro The facility is beautifully clean and well maintained.
    • pro The new memory care living space is lovely, safe, comfortable, and dementia-focused.
    • pro Pictures in place of mirrors over the sink are a game changer.
    • pro The all-female dementia unit is a safe space for aging women to receive specialized care.
    • pro The communication between care staff is awesome and the team works well together.
    • pro The nurses, rehab staff, dietitian, social worker, and other staff are praised for their care.
    • pro The kindness of the housekeeping crew is noted and appreciated.

    Cons

    • pro The administration and staff were described as the most unprofessional they've ever dealt with.
    • pro The care of the residents is minimal, and visitors should expect no assistance.
    • pro The facility is a disgrace.
    • pro A visitor was pushed out at 8 p.m. and waited almost two hours for family assistance to leave.
    • pro The food was not good.
    • pro The facility is severely short-staffed, with some days taking over 45 minutes to get someone to a room after the call button was pressed.
    • pro The social worker Janiece was not friendly and was accused of lying about the care.
    • pro The facility overmedicated a resident and failed to properly clean or maintain a catheter, leading to a medical emergency; the facility should be closed.

    Review

    The collection of notes about Fleur Heights and related care facilities in the Des Moines area presents a striking contrast between elated praise and sharp condemnation. Across the reviews, families and visitors describe a care environment that can feel either exemplary or deeply troubling, sometimes in the same facility depending on the day, staff, and unit involved. The stories illuminate how vastly different experiences can be for residents, families, and touring guests, even within the same organization.

    Several readers recount a profoundly negative incident at Fleur Heights, painting a picture of unresponsiveness and distress. A close friend of a resident who had just returned from the hospital after a fall and dental injury described a visit that ended at 8 p.m. because it was "resident bedtime," despite what he characterized as a medical emergency. According to the reviewer, medical staff did not intervene promptly, and the family had to carry the patient out to the car themselves, waiting nearly two hours for any assistance. This account is labeled a disgrace and reflects a belief that basic care and timely help were not provided when needed, leaving a lasting impression of neglect during a critical moment.

    Other comments contribute a harsher portrait of Fleur Heights, including a review that claims overmedication and an alarming medical episode. The reviewer asserts that their mother-in-law was heavily medicated to the point of being unresponsive, requiring a hospital transfer after a urinary tract infection and improper catheter care allegedly led to deterioration. The hospital visit reportedly revealed the true severity of the situation, including the administration of Narcan at the bedside. The reviewer calls for the facility to close, cites fines and Medicare/Medicaid penalties from years past, and urges families to avoid placing loved ones there. Alongside these grave accusations, a separate, briefer comment summarizes a negative sentiment with a blunt "This place sucks," underscoring lingering distrust and dissatisfaction.

    On the other side of the spectrum, Fleur Heights receives shining praise from several families. One letter from Jill Sorenson and Rich Martel extols Fleur Heights as "the BEST facility in the DM Metro" and asserts that it far exceeded every expectation during a skilled rehabilitation stay for a husband. The reviewer highlights a team of highly capable staff - nurses, rehab personnel, a dietician, a social worker - and especially lauds the cleanliness, the ambiance, and the perceived healing environment. The letter emphasizes a united team approach, acknowledging that "you all know it takes a team," and proclaims Fleur Heights as "SECOND TO NONE." The sender also mentions a seamless transition to home care with an excellent referral network, expressing gratitude and a willingness to return if needed. The tone is exuberant, almost celebratory, with repeated "KUDOS" and affirmations that the facility works miracles.

    Additional positive remarks reinforce the high regard for Fleur Heights. A third reviewer expresses appreciation for the outstanding overall care, with compliments directed at "SUPERCHARGED SKILLED care" and an insistence that the staff's efforts are remarkable across multiple roles, including housekeeping and therapy. This narrator emphasizes that the care extended beyond medical treatment to emotional support and practical planning for ongoing post-discharge needs, reinforcing a strong belief in the facility's ability to help families with complex rehabilitation goals. The sentiment here is one of trust and gratitude, with phrases that suggest a long-term confidence in Fleur Heights' ability to manage serious health journeys.

    Beyond Fleur Heights, the narrative includes observations about Via Health Services and its affiliated units, especially the Iris CCDI, described as beautiful, clean, and open for women. The all-female dementia unit is highlighted as a deliberate design choice to create a safe space for aging women with dementia, featuring thoughtful elements like pictures used instead of mirrors to reduce agitation. Reviewers praise the dementia-focused design and the sense that the environment supports comfort and safety. The staff across roles - CNA, housekeeping, maintenance, therapy, and management - receive explicit commendations for caring for residents and maintaining a cohesive, collaborative ethos.

    More broadly, reviewers associated with Via Health stress pride in their team and the patient-centered approach. One post emphasizes that the Des Moines facility is a place where "the team" is highly valued, inviting prospective visitors to take a tour to see what is offered. The in-house therapy team is highlighted as a strength, with comments about length of stay metrics that compare favorably with state and national averages. The all-female dementia unit is again framed as a key benefit, described as a safe space that aligns with the facility's mission to provide specialized care for aging women. Taken together, these reviews present Via Health as a well-organized operation with a clear focus on specialized dementia care and robust in-house therapy services.

    Despite the predominantly laudatory remarks about the care teams and facility design, some comments within the mix call for improvements, particularly in communication and service speed. One reviewer notes that the facility was clean and the staff generally friendly, but the food received negative feedback, and there were days when someone came to the room only after a lengthy delay following a call button. A specific social worker is named as unfriendly and accused of dishonesty, suggesting that internal dynamics and trustworthy communication can vary within the same organization. This mixed perspective underscores the reality that even highly regarded facilities can experience ongoing challenges, especially around staffing levels, meal quality, and interpersonal trust between staff and families.

    In synthesizing these reflections, a pattern emerges of a care landscape marked by high peaks of compassion, competence, and thoughtful design, interspersed with troubling episodes of understaffing, delayed response, and allegations of medical mismanagement. The most consistently positive threads describe well-trained teams, clean and supportive environments (including dementia-focused units that prioritize safety and dignity), and strong collaboration with families when it works well. The most alarming threads center on emergency moments where residents appear not to receive timely interventions, concerns about improper medication practices, and serious questions about accountability and regulatory oversight. Families considering these facilities are urged to tour properties, ask direct questions about staffing ratios, emergency protocols, and dementia-focused design features, and seek clear, ongoing communication with care teams.

    Ultimately, the reviews reveal a care ecosystem that can deliver remarkable outcomes and deeply reassuring experiences for some residents and families, while delivering shock and disappointment for others. The dichotomy emphasizes the need for continuous quality improvement, transparent reporting, and steadfast commitment to resident safety and dignity across all units. In this environment, the voices of reviewers - both celebratory and cautionary - offer a complex, candid map of what it means to seek trusted care for loved ones in the Des Moines area.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Des Moines International (1 miles away) Des Moines International (1 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Fleur Heights Center For Wellness And Rehab in Des Moines, IA offers a comprehensive range of amenities and care services to ensure a comfortable and fulfilling living experience for its residents. The community boasts a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for entertainment. Community operated transportation is available to help residents get around conveniently, along with a computer center for staying connected.

    A spacious dining room provides restaurant-style dining experiences, while the fitness room encourages residents to stay active and maintain their physical health. The community is fully furnished, providing all the necessary comforts of home. A gaming room adds an element of fun and socialization, while the garden offers a serene outdoor space for relaxation.

    Housekeeping services ensure that the living spaces are always clean and tidy, while move-in coordination makes transitioning into the community hassle-free. Private bathrooms provide added convenience and privacy for residents. Wi-Fi/high-speed internet connectivity is available throughout the community, allowing residents to stay connected digitally.

    In terms of care services, Fleur Heights Center For Wellness And Rehab provides 24-hour call system and supervision to ensure the safety and well-being of its residents at all times. Qualified staff are available to assist with activities of daily living such as bathing, dressing, and transfers. The community also caters to special dietary restrictions including diabetes diets.

    Meal preparation and service are provided, relieving residents from cooking responsibilities. Medication management ensures that medications are taken properly and on time. A mental wellness program is in place to support residents' emotional well-being.

    Transportation arrangements are made both for non-medical purposes as well as transportation to doctor's appointments. This enables residents to remain independent and access necessary healthcare services easily.

    An array of activities is offered at Fleur Heights Center For Wellness And Rehab. Concierge services cater to personal requests and needs, while fitness programs promote physical health. Planned day trips provide opportunities for exploration outside the community, while resident-run activities encourage socialization among peers. Scheduled daily activities ensure that residents can engage in various hobbies and interests.

    In terms of location, the community benefits from its proximity to cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals. This ensures easy access to amenities and healthcare facilities for the convenience of residents.

    Overall, Fleur Heights Center For Wellness And Rehab provides a comprehensive and nurturing environment for seniors seeking assisted living services in Des Moines, IA.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.3 miles)
    • MercyOne Des Moines Behavioral Health (1.3 miles)
    • Walgreens (2.6 miles)
    • Osco Pharmacy (2.6 miles)
    • Walgreens (3.2 miles)
    • Medicap (3.3 miles)
    • Walgreens (3.5 miles)

    Restaurants

    • Burger King (0.3 miles)
    • Subway (0.4 miles)
    • McDonald's (0.5 miles)
    • Old West Mexican (0.5 miles)
    • Francies (0.5 miles)
    • Skip's (0.6 miles)
    • Jimmy John's (0.7 miles)

    Cafes

    • Panera Bread (0.3 miles)
    • Starbucks (0.4 miles)
    • Starbucks (3 miles)
    • Starbucks (3.3 miles)
    • Caribou Coffee (3.4 miles)
    • St Kilda Collective (4.2 miles)

    Parks

    • Water Works Park (0.4 miles)
    • Sayers Park (0.7 miles)
    • Gray's Lake Park (2 miles)
    • Stone Park (2.6 miles)

    Transportation

    • Concourse C (0.6 miles)
    • Des Moines International Airport (DSM) (0.6 miles)
    • TSA Checkpoint (0.6 miles)

    Physicians

    • Mercy Clinics (1.3 miles)
    • Deanna Boesen, MD (1.3 miles)
    • Oral Surgeons PC (1.6 miles)
    • Eyemart Optical Outlet - South Des Moines (2.3 miles)
    • Radiant Complexions Dermatology Clinics (2.5 miles)
    • Primary Health Care - BEC Medical (2.9 miles)
    • South Glenn Walk In Clinic (3 miles)

    Hospitals

    • Blank Children's Hospital NICU (3.5 miles)
    • Methodist Hospital North 6 (3.5 miles)
    • Methodist Outpatient Surgery (3.5 miles)
    • UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (3.5 miles)
    • North 3 - IMMC (3.5 miles)
    • Mercy River Hills Surgery Center (4.1 miles)
    • Select Specialty Hospital-Des Moines (4.2 miles)

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