4911 South West 19Th Street, Des Moines, IA 50315
For more information about senior living options: (866) 208-4318
Overall Review of Fleur Heights Center For Wellness And Rehab
Pros
Fleur Heights Care Facility is by far the best facility in the DM Metro.- All the staff were second to none—the nurses, the rehab staff, the dietician, the social worker, and everyone.
- Fleur Heights Care Facility is second to none.
- Via Health's Iris CCDI is beautiful and very clean.
- The new Memcare living space is lovely, safe, comfortable, and dementia-focused.
- The all-female dementia unit is a safe space for aging ladies to receive specialized care.
- The care team is caring and professional; they listen to patients' needs and meet them at their level.
- The facility is locally owned and operated with great employees who provide skilled, compassionate care and maintain excellent communication among staff.
Cons
The administration and staff are highly unprofessional.- The facility is a disgrace, and resident care is minimal.
- Visitors are left without assistance, even during urgent medical situations.
- Staff delayed providing help during emergencies, leaving families to intervene.
- The social worker was unfriendly and accused of lying about care.
- The facility is short-staffed, causing long delays for basic requests.
- The facility overmedicated a resident and failed to properly manage a catheter, contributing to hospitalization.
- The facility should be closed due to safety and regulatory concerns.
- The quality of food is poor.
Review
Fleur Heights Center For Wellness And Rehab in Des Moines is best suited for families prioritizing solid post-acute rehabilitation delivered in a clean, calm environment with a team that genuinely coordinates around recovery. When the primary need is skilled nursing, physical and occupational therapy, and a setting that feels orderly and patient-centered, Fleur Heights can be a strong match. The strongest case comes from residents who want a rehab-focused experience, supported by nurses, therapists, a dietitian, and a social worker who work as a cohesive unit. The ambiance, the facility’s quiet, healing atmosphere, can be a meaningful driver for recovery and progress when the clinical plan is solid.
Those who may want to consider alternatives are families who require consistently professional administration and dependable day-to-day operations. Several reviews paint a picture of inconsistent governance and uneven responsiveness, with accounts of unprofessional administration and visits where no timely assistance was available. The risk of delays in basic care, long waits for help after a call button is pressed, and concerns about medication management create a red flag for families who cannot tolerate variability in oversight or who demand a uniformly high standard of daily operations. For risk-aware families, it makes sense to compare Fleur Heights with other options that demonstrate steadier governance and more predictable service levels.
The main pros, strong rehabilitation capabilities, a clean environment, and a collaborative care team, do offset many concerns when rehab is the central objective. Positive testimonials repeatedly highlight the skilled therapy staff, nurse-led care, and the involvement of a dietitian and social worker, all contributing to meaningful rehab progress. The cleanliness and the ambiance reinforce the healing process and can reduce stress for residents and families. When administration and front-line staff function smoothly, these strengths translate into tangible gains in mobility, independence, and overall well-being. The caveat is that these benefits hinge on reliable staffing and governance aligning with expectations; otherwise, administrative gaps can erode even excellent clinical care.
Staff across disciplines emerge as Fleur Heights’ strongest asset in the best reviews. Caregivers, therapists, and support personnel are repeatedly described as caring, competent, and dedicated, delivering attentive service and genuine warmth. Families note that the team’s collaborative approach, and the way staff from housekeeping to therapy interact, creates a respectful, supportive environment conducive to recovery. This is not a generic nursing home story; it is a portrait of a facility where a committed staff can markedly elevate the patient experience. Yet the contrasting experiences, reports of short-staffing on certain days and a few alarming anecdotes about safety and medication management, serve as a reminder that consistency is not universal.
Decision-makers should examine the facility through a pragmatic lens and demand clarity on non-negotiables. If rehabilitation success and a dependable, team-driven approach are the top criteria, arrange a thorough tour with a focus on therapy availability, patient-to-staff ratios, and how call-for-help events are handled during peak times. Inquire about memory care options and how Fleur Heights coordinates with families during transitions, as well as recent quality metrics and any regulatory actions that may signal ongoing governance improvements. A candid discussion about staffing patterns, meal quality, and care plan transparency will reveal whether the environment supports steady progress or masks underlying governance gaps.
In sum, Fleur Heights offers a credible path for families seeking robust post-acute rehab in a clean, well-maintained setting with a capable care team. It is not the default choice for families who require flawless execution every day or for those who cannot tolerate any variability in administration or staffing. For the right case, where rehab progress, a supportive team, and a calm atmosphere matter most, Fleur Heights can deliver meaningful gains. The prudent strategy is a focused, data-driven visit that probes governance, staffing reliability, and the facility’s track record, paired with direct comparisons to peer options to ensure the fit is both promising and dependable day-to-day.
120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Des Moines International (1 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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