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4.3 from 37 reviews
5 stars
28
4 stars
2
3 stars
2
2 stars
0
1 stars
5
Overall Review of Golden Heart Senior Care - Des Moines
common25 reviews mention this
Caregivers feel kind and professional
Residents and families describe caregivers as caring, responsive, and professional.
Many reviews emphasize that the staff are kind and genuinely concerned, with caregivers treating people with respect and compassion. Several people also mention reliability and professionalism in day-to-day help, along with prompt attention when support is needed. A recurring theme is that the caregiver team shows up prepared to assist with practical needs and communicate well.
differentiator5 reviews mention this
Care plans fit individual needs
Reviews highlight personalized support that helps people stay independent at home.
Some reviews describe care that’s tailored to the person, including a plan built around specific needs. Others talk about how regular help—such as twice-weekly assistance—supports independence in the home. There are also mentions of serving complex needs, including support for a severely autistic son.
differentiator4 reviews mention this
Good matches with compatible caregivers
Families describe strong caregiver fit and responsiveness to concerns.
A recurring positive point is that the agency works to match families with a compatible caregiver. Several reviews also mention responsiveness when feedback or needs come up, alongside caregivers being a good fit for the person they’re assisting. People specifically reference caregivers arriving on time and supporting routines like light housekeeping and transportation needs.
differentiator2 reviews mention this
Complex 24-hour support is arranged
Reviews mention one-to-one 24-hour staffing for a complex situation.
At least two reviews describe the team arranging one-to-one 24-hour care for a severely disabled child to avoid moving to a group home. These accounts frame the support as handling challenges with empathy while maintaining a stable, individualized approach.
caveat4 reviews mention this
Reliability and management are concerns
Some reviewers report missed shifts, training issues, and management problems.
A few reviews raise concerns about staffing reliability, including interrupted services, caregivers arriving late, and inconsistent coverage when workers are out sick. Other negative mentions include training and professionalism issues, such as how staff dress or handle scheduled help, plus unreliable transportation affecting appointments. There are also complaints focused on management involvement and how clients are supported day-to-day.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Des Moines International (1 miles away)
Dining
Anytime dining
Gluten-free
Low / no sodium
No Sugar
Nearby Places of Interest
Located in Urbandale, Iowa, this area offers a convenient and diverse range of amenities suitable for senior living. With a variety of restaurants such as Jimmy John's, Skip's, and Old West Mexican within close proximity, residents can enjoy a wide selection of dining options. Nearby parks like Water Works Park and Gray's Lake Park provide opportunities for outdoor recreation and relaxation. Additionally, there are several cafes including Starbucks and Panera Bread for those looking to socialize or unwind with a hot beverage. For medical needs, there are several pharmacies and physicians offices in the vicinity, ensuring easy access to healthcare services. Transportation is also readily available with the Des Moines International Airport nearby. Overall, this part of Urbandale offers a vibrant community with convenient amenities for seniors looking to settle in the area.
Restaurants
Jimmy John's (1.3 miles)
Skip's (1.4 miles)
Francies (1.4 miles)
Old West Mexican (1.4 miles)
Subway (1.4 miles)
McDonald's (1.4 miles)
Burger King (1.5 miles)
Parks
Water Works Park (1.4 miles)
Gray's Lake Park (1.7 miles)
Sayers Park (2 miles)
Stone Park (3.4 miles)
Kawanis Park (3.9 miles)
Cafes
Starbucks (1.4 miles)
Panera Bread (1.5 miles)
Caribou Coffee (2.5 miles)
St Kilda Collective (2.5 miles)
Starbucks (3.1 miles)
Starbucks (3.4 miles)
Starbucks (4 miles)
Pharmacies
Walgreens (1.5 miles)
Walgreens (2.5 miles)
Dahl's Pharmacy (2.6 miles)
Walgreens (2.9 miles)
MercyOne Des Moines Behavioral Health (3 miles)
Walgreens (3.4 miles)
Walgreens (3.5 miles)
Transportation
Concourse C (1.6 miles)
TSA Checkpoint (1.7 miles)
Des Moines International Airport (DSM) (1.7 miles)
Physicians
WDF Plastic Surgery (2.5 miles)
Oral Surgeons PC (2.7 miles)
Unity Point Family Physicians (2.7 miles)
Ingersoll Family Physicians (2.8 miles)
Unity point clinic urgent care and family care (2.8 miles)
Prenatal Vision Ultrasound (3 miles)
Mercy Clinics (3 miles)
Hospitals
Spay Clinics (3.1 miles)
Blank Children's Hospital NICU (3.3 miles)
Methodist Outpatient Surgery (3.3 miles)
Methodist Hospital North 6 (3.3 miles)
UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (3.3 miles)
The article emphasizes the critical role of supportive employee benefits for caregivers, advocating for flexible scheduling, paid leave, and mental health services to ease their challenges while enhancing employee well-being and organizational loyalty. It also highlights the importance of strong leadership in promoting these initiatives to foster a sustainable workplace culture that values caregivers.
Senior drivers prioritize comfort, safety, and ease of use in vehicles due to age-related challenges, seeking features like easy entry, clear visibility, and modern driver-assistance technologies. Recommended models include the Subaru Forester, Honda CR-V, and Toyota Camry, with emphasis on test-driving for personal comfort and evaluating crash-test ratings alongside insurance considerations.
Private pay home care offers a flexible caregiving option for older adults and families who don't qualify for government programs, allowing them to directly fund in-home care services that range from daily assistance to specialized support. This model's customization potential enables aging in place while addressing financial considerations through strategic planning options, though clients must navigate marketplace challenges and ensure quality compliance.
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Des Moines International (1 miles away)
Anytime dining
Amenity-rich location with nearby healthcare, dining, parks, and transport.
Supportive Employee Benefits That Help Caregivers Attain Better Work-Life Harmony
Top Cars for Senior Drivers and Essential Safety Innovations
A Closer Look at Private Pay Home Care
