West Ridge Care Center

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  • Interior

    A cozy bedroom with a single bed, wall-mounted television, and a view outside the window.

  • Decor

    A cozy bedroom with a bed, television, and comfortable seating, adorned with warm decor.

  • Building

    A single-story building with a parking lot in front, surrounded by trees and a grassy lawn under a partly cloudy sky.

  • Dining

    A spacious dining area with wooden flooring, featuring several tables and chairs, elegant chandeliers, and ceiling fans.

  • Lighting

    Spacious bathroom with a bathtub, double sink, and bright lighting.

  • Bathroom

    A spacious bathroom with a double sink, mirror, shower curtain, and tile flooring.

  • Chandelier

    A spacious and well-lit dining area with elegant chandeliers and wooden flooring.

  • Bright Lighting

    An empty dining area with wooden flooring, featuring tables and chairs arranged in a well-lit room.

West Ridge Care Center

3131 F Avenue Nw, Cedar Rapids, IA 52405

For more information about senior living options: (844) 490-3973

4.2 from 21 reviews
5 stars
17
4 stars
0
3 stars
0
2 stars
0
1 stars
4

Skilled Nursing Facility

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    Overall Review of West Ridge Care Center

    Pros

    • pro Westridge Care Center is blessed and truly puts residents' needs above all else, with the Eden principle being real.
    • pro It is the only facility offering oral screenings and stannous applications, with caregivers dedicated to improving oral health while spreading joy.
    • pro The staff at Westridge are wonderful and have a history of staying with the facility because they love their work.
    • pro West Ridge Care Center provides exceptional care; the facility is very clean and the empathetic staff deliver positive, professional care.
    • pro The facility offers in-house therapy and is a certified Eden facility.
    • pro The interactions between staff and residents are consistently positive, encouraging, and upbeat.
    • pro Jade Matthews is cited as the best CNA.
    • pro Westridge is a phenomenal facility; it is trusted by families and has high ratings and successful patient discharges, with staff and management maintaining high standards.
    • pro The facility has longevity of staff and provides excellent care.
    • pro The staff genuinely cares about residents; the environment feels like family with contagious enthusiasm.
    • pro Upper management is proactive in keeping staff and patients healthy and safe, recognizing front-line workers with appreciation.

    Cons

    • pro The facility is very unprofessional; aides are disrespectful and bully coworkers, and higher-ups show favoritism.
    • pro The reviewer would not recommend the care center, describing the staff as extremely unprofessional.
    • pro Staff treated residents poorly and took 15+ minutes to respond when someone needed the restroom; the staff were rude.
    • pro The grandmother was treated terribly; clothes were lost and never returned to her room, ending up on a rack downstairs.
    • pro Staff did not listen to repeated requests to have family wash clothes and continued to take her clothes.
    • pro Front desk staff posted signs saying family washes clothes, yet the clothes were never returned.
    • pro The call lights were ignored or turned off, with no response for fifteen minutes when the grandmother needed the restroom.
    • pro The grandmother was fed in her room and not encouraged to go to the dining room.
    • pro The reviewer labeled the facility as the worst place in Cedar Rapids.

    Review

    Westridge Care Center in Cedar Rapids presents a portrait of a facility that many describe as blessed and purpose-driven, anchored by an Eden-inspired philosophy that emphasizes the intrinsic worth of every resident. Several reviewers highlight offerings that feel distinctive, such as oral health care that includes screenings and stannous applications performed by staff whose primary focus is improving oral health while spreading joy. The environment is repeatedly described as clean and organized, with praise for in-house therapy and the facility's Eden certification, which some residents and families see as a mark of a person-centered approach. One observer even notes that "God created every human and as long as they have a pulse that human has a purpose," underscoring the spiritual and appreciative tone many feel permeates the community.

    Across multiple visits and interactions, many accounts emphasize warmth and professionalism at the core of the care. Visitors consistently describe staff as friendly, knowledgeable, and genuinely invested in the well-being of residents. The atmosphere is portrayed as one of pride and dedication, with specific praise for individuals who stand out, such as a CNA named Jade Matthews who is singled out as "the best." Several reviewers commend the empathy of the nursing and support teams, the openness of communication, and the sense that the team treats residents with dignity and respect. The facility's culture is frequently framed as a close-knit, almost familial environment where staff, residents, and families feel connected.

    Positive experiences extend to the management and daily operations as well. Reviewers frequently mention longevity among staff and a consistent, high standard of care in the nursing department. Word spreads about the reliability of the team, with families referring others and noting an ongoing commitment to safety, health, and well-being. The overall tone is one of appreciation for adult-care expertise and for the way the care team handles challenging transitions, particularly for those recovering from illness or surgery. Some families go so far as to say it's a place they would entrust with a loved one year after year, citing both the stability of staff and the quality of care as reasons for their confidence.

    There are also several accounts that highlight thoughtful touches from upper management and the broader leadership of the facility. One review notes that Westridge has been easy to work with during difficult times, with leaders taking extra steps to protect the health of staff and patients. The same account mentions small but meaningful gestures toward hospital and frontline workers - "little we are thankful for you" treats and similar gestures - that convey a sense of appreciation and solidarity. This sense of support from leadership adds to the sense that Westridge strives to create a positive, respectful workplace where frontline workers feel valued and residents receive stable, attentive care.

    Yet, alongside these many positive experiences, a number of reviewers report troubling, painful, and specific incidents that cast a darker light on the facility's operations. Some describe the staff as unprofessional, with aides who are disrespectful and who bully coworkers, and they accuse higher-ups of showing favoritism. These allegations paint a picture of a workplace where interpersonal tensions and perceived inequities may interfere with day-to-day care and morale. In these voices, the care environment feels strained, and the impact on residents and families is deeply felt, contributing to serious concerns about overall professionalism and consistency.

    The most troubling narratives focus on a string of concrete missteps and lapses in basic care. One account details a grandmother who was treated terribly, with lost clothes that repeatedly disappeared into a "lost and found" pile and never made it back to her room. The reviewer describes a frustrating pattern of communication breakdowns, including delays in fulfilling basic needs - such as assisting with restroom trips or responding to call lights - followed by a lack of accountability. They recount situations where staff would not promptly respond to a call light for fifteen minutes or would turn it off, requiring family members to intervene. The impression left by these experiences is of a facility where essential, time-sensitive care can be inconsistent, leaving families feeling anxious and residents underserved.

    Another account singles out the front desk and communication gaps as a persistent problem. A specific incident involves a staff member named Pat who reportedly posted multiple signs indicating that family members should wash clothes, yet the clothes still did not return. The reviewer describes the clothing mishaps as a recurring burden, adding to a sense that some operational processes - such as clothing management and timely laundering - are not reliably handled. When the need for basic assistance arose, families felt compelled to step in or to press for service, sometimes with frustration directed at how the staff handled (or did not handle) routine tasks like restroom assistance or phone communications. In one stark statement, a family member warns others with an emphatic, if emotional, plea: if you love your family member, do not take them here, labeling it the worst place in Cedar Rapids.

    Taken together, the reviews sketch a nuanced, multifaceted picture of Westridge Care Center. On one side, a core of compassionate care, specialized offerings, and Eden-inspired principles that foster dignity, joy, and a sense of purposeful living for residents; on the other, a spectrum of negative experiences that highlight serious concerns about professionalism, responsiveness, and operational reliability. The facility appears to be a place of strong values, with some teams and leaders effectively supporting residents and families, while other accounts point to gaps in communication, accountability, and day-to-day execution that can undermine the very care residents need. For families and prospective residents, this means weighing a hopeful, person-centered approach against real-world challenges that can arise in the care environment.

    Features

    Housing

    • 60 resident community capacity 60 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Eastern Iowa (7 miles away) Eastern Iowa (7 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    West Ridge Care Center is a premier assisted living community located in Cedar Rapids, IA. Our community is designed to provide a comfortable and engaging environment for seniors who require assistance with daily activities, such as bathing, dressing, and medication management.

    At West Ridge Care Center, we pride ourselves on offering top-notch amenities that enhance the quality of life for our residents. Our beauty salon ensures that seniors can always look their best, while our cable or satellite TV provides entertainment options. Community-operated transportation is available for outings and appointments, and our computer center allows residents to stay connected with loved ones. We also offer a fully furnished living space with private bathrooms and kitchenettes.

    Keeping active and engaged is important for our residents' well-being, which is why we offer various recreational spaces within our community. Our fitness room encourages physical activity, while the gaming room provides opportunities for friendly competition. Seniors can also enjoy the serene outdoor space and garden or peruse our small library.

    Meals at West Ridge Care Center are an enjoyable experience with restaurant-style dining and special dietary restrictions accommodated. Our dedicated staff offers meal preparation and service as well as assistance with diabetes diets.

    We understand that wellness encompasses more than just physical health; mental well-being is equally important. That's why we offer a mental wellness program that focuses on promoting cognitive abilities and emotional balance.

    Our location in Cedar Rapids offers numerous conveniences nearby. With cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals all within close proximity to our community, residents have access to everything they need right at their fingertips.

    If you or your loved one are looking for a compassionate assisted living community that prioritizes both care services and quality of life amenities, West Ridge Care Center is the perfect choice.

    Videos

    Nearby Places of Interest

    This part of Cedar Rapids, Iowa offers a convenient and diverse array of amenities for seniors. With multiple physicians, pharmacies, and hospitals within a few miles radius, residents have easy access to healthcare services. The area also features a variety of dining options including fast food chains, family-friendly restaurants, and sports bars for social gatherings. For recreation, there are several parks nearby where seniors can enjoy nature walks or picnics. Additionally, places of worship provide spiritual support and community connection. Overall, this neighborhood provides a well-rounded environment for senior living with essential services, dining options, and recreational opportunities all within close proximity.

    Physicians

    • Carpenter Martin MD (0.1 miles)
    • Mercycare Johnson Avenue (1.3 miles)
    • Mercycare Community Physicians (1.3 miles)
    • Dr.D.M. Fitzgerald and Associates (1.5 miles)
    • St Luke's Therapy Plus (1.5 miles)
    • Eyemart Optical Outlet (2 miles)
    • MercyCare Edgewood (2.1 miles)

    Restaurants

    • Burger King (0.3 miles)
    • El Super Burrito & Lup (0.3 miles)
    • Arby's (1 miles)
    • 16th Avenue Grill (1.1 miles)
    • McDonald's (1.1 miles)
    • Nick's Bar & Grill (1.4 miles)
    • Union Station Sports Bar & Grill (1.5 miles)

    Pharmacies

    • Walgreens (0.4 miles)
    • CVS Pharmacy (1.2 miles)
    • Walgreens (1.2 miles)
    • Jrs Pharma (2.4 miles)
    • CVS Pharmacy (2.4 miles)
    • Aim Healthcare (2.9 miles)
    • CarePro Home Medical (2.9 miles)

    Parks

    • Cherokee Trail Park (0.6 miles)
    • Cherry Hill Park (2 miles)
    • Morgan Creek Park (2.5 miles)
    • Greene Square Park (2.6 miles)
    • Beverly Park (2.8 miles)

    Hospitals

    • Looney Bin (1.1 miles)
    • St Luke's Hospital 5C (2.7 miles)
    • UnityPoint | St Lukes Cedar Rapids (2.7 miles)
    • Mercy Medical Center (2.9 miles)
    • Mercy Birthplace (2.9 miles)
    • Southwest Regional Medical Center (3.7 miles)

    Places of Worship

    • Central Church of Christ (1.2 miles)
    • Cedar Hills Community Church (2.1 miles)
    • Good Shepherd Lutheran Parsonage (3.3 miles)

    Cafes

    • Starbucks (1.5 miles)
    • Craft’d (2.4 miles)
    • Starbucks (3.1 miles)

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