Alden Debes Rehab & Health Care Center
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550 South Mulford Avenue, Rockford, IL 61108
For more information about senior living options: (844) 490-3973
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The OT, PT, and CNA staff provided excellent care. The staff were friendly, dedicated, and hard-working. The room was kept neat and clean. The dialysis wing staff were very good. The dinner options were good, and the treat cart lady was enjoyable. The hospice area is beautiful with compassionate, well-trained staff. The staff always greeted the family daily with a smile and a cheerful hello. Rachel, the Director of Behavioral Health, was described as consistent, empathetic, resourceful, and communicative.
The EMT described the facility as a stock yard, saying they only care about money. A reviewer would never take a loved one to this facility. The staff were described as neglectful and uncaring, lacking professional compassion. One review labeled the place the worst place that ever existed. A family reported their loved one was neglected and ended up contracting infections during the stay. Call buttons went unanswered and residents were left sitting in the hallways alone. There were reports of no heat for days and meals that were cold or frozen. Medications were not given on time, sometimes hours late. The receptionist did not greet visitors and appeared hostile; visitors were not acknowledged at sign-in/out. A patient lay on the floor for 45 minutes after a fall before help arrived, with ER evaluation delayed.The experiences shared about Alden Debes Rehabilitation run the full gamut, painting a picture of a facility that can feel like a beacon of compassionate care for some families, while for others it has been a source of frustration, fear, and alarm. Across the many comments, there is no single verdict. Instead, readers will find vivid accounts of dedicated staff and moments of remarkable kindness side by side with stories of neglect, miscommunication, and systems that seemed to fail those who needed help the most. Taken together, these voices reveal a place where the quality of care appears to hinge as much on individual staff members and shifting circumstances as on any steady, institution-wide standard.
Several reviews center on deeply troubling incidents that left families shaken and residents at risk. One heartbreaking account describes a loved one who was a fall risk, placed in a room across from the nurses station, yet who pressed the call button repeatedly for help with a bathroom need and received little response for an extended stretch. The resident, rated at 70% for rehab, fell and lay on the floor for 45 minutes before being found. The staff member who did respond reportedly apologized for a shift change rather than offering immediate assistance, and the family faced a painful cascade of consequences: a large knot on the head, bruising across the head, eye, arm, and neck, and a sense that urgent care - perhaps a CAT scan - was not pursued promptly. Insurance issues and a sudden discharge deadline compounded the distress, forcing a return-home scenario that felt abrupt and unacknowledged by the facility. In another thread, a visitor described a reception area that communicated more with cold looks than with greetings, making the sign-in process feel like a barrier rather than a courtesy. These stories highlight a perception that patient safety and humane attention were compromised during critical moments.
A recurring theme in the negative reviews is a troubling sense of neglect and miscommunication that extended beyond a single incident. Commenters spoke of residents left sitting in hallways, call buttons going unanswered, and the impression that staff were overwhelmed or disengaged at times. One family recounted being told to sign in or sign out, only to be met with stony silence and impassive glares from the receptionist, which eroded trust and led the family to bypass that interaction out of concern and frustration. Another reviewer described the experience of witnessing a patient slide off a bed multiple times, with pain and sleeplessness persisting for days until a cat scan could be arranged and doctors reevaluated. There were also pointed criticisms about the way care was delivered around medications, holidays, and room temperature - issues like no heat during December and food that was occasionally lukewarm or frozen - adding to a sense that basic comfort and safety could be inconsistent.
Amid the darker experiences there are equally powerful testimonials to care, competence, and genuine compassion. Several accounts praise specific teams and individuals who made a tangible difference for families and patients. For example, one family highlighted a rehabilitation team that included Josh Gates and Flora, who helped admit a relative and then delivered excellent occupational therapy, physical therapy, and nursing care. The room and ongoing care were described as clean and attentive, and the overall rehabilitation experience was framed as something that lifted the patient's recovery process. Other reviewers commended the dialysis wing for professional staff, the dinner options, and a "treat cart" that brightened afternoons for residents. The presence of dedicated CNAs and nurses who listened, explained care plans, and offered ongoing encouragement became a recurring positive thread in several reviews.
Beyond individual acts of kindness, some comments point to the value of leadership and communication when care goes well. Families of patients who faced complex transitions - such as moving from rehab to long-term care, or coordinating hospice and end-of-life care - often singled out particular staff achievements. The director of behavioral health, Rachel, was repeatedly described as consistent, empathetic, resourceful, and highly communicative, with prompt responses that helped families feel supported during difficult times. Blanca, another staff member praised as a CNA, received similar accolades for her care and empathy. In these narratives, there is a sense that competent, compassionate engagement from specific staff can transform a difficult stay into a much more bearable experience, even within the broader context of ongoing management challenges.
A number of reviews address the hospice and end-of-life experience, which several families found to be among the most meaningful and well-handled aspects of the facility. A dedicated hospice area was described as beautiful, with compassionate and well-trained staff who helped make the end of life as dignified and peaceful as possible. Family members expressed heartfelt gratitude for the way the hospice team supported both the patient and loved ones during a difficult transition, underscoring that, when given time and resources, the staff can provide exceptionally humane, thoughtful care. In some cases, this thread of care offered a stark contrast to the more troubled episodes earlier in a patient's stay, underscoring the variability that colors the overall impression of the facility.
Overall, the collection of reviews depicts Alden Debes Rehabilitation as a place of two faces: a setting capable of outstanding, life-affirming care when the right people are on duty, combined with periods of perceived neglect, miscommunication, and fatigue that leave families worried and patients at risk. The strongest positive notes center on individualized attention, professional rehab teams, clean rooms, and staff who go the extra mile to explain treatment plans and support families. The most painful critiques focus on delayed responses to call bells, signs of neglect, inadequate attention to safety, and inconsistent comfort measures like heating and meal warmth. Taken together, these perspectives invite a nuanced view: for some, this facility is a place of hope and competence; for others, it represents a system that needs urgent attention to basic safety, consistent communication, and compassionate care.
268 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rockford (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alden Debes Rehab & Health Care Center in Rockford, IL is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, allowing residents to maintain their personal grooming routines. They can also enjoy cable or satellite TV in their fully furnished living spaces. Community operated transportation is available for residents to easily access local amenities and services.
For those who wish to stay connected, there is a computer center with Wi-Fi/high-speed internet access. Residents can gather with friends and neighbors in the dining room for restaurant-style meals prepared and served by the staff. There is also a small library for reading enthusiasts.
Alden Debes provides various care services to meet individual needs including assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents take their medications correctly and on time. A mental wellness program promotes emotional well-being among residents.
The community offers special dietary restrictions for those with specific nutritional needs and diabetes diet options. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments.
Residents have numerous opportunities for social engagement through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals provide convenience and accessibility to essential services.
At Alden Debes Rehab & Health Care Center, seniors can enjoy an enriching lifestyle supported by an array of amenities and care services in a warm and welcoming environment.
Alden Debes Rehab & Health Care Center is located at 550 South Mulford Avenue, Rockford, IL 61108 in Winnebago County, Illinois
Alden Debes Rehab & Health Care Center on seniors.fyi includes 8 photos including images showing decor, interior, exercise equipment, artwork, bedroom, gym, entrance, trees, and more.
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Interior
Decor
Building
Bedroom
Dining
Exercise Equipment
Gym
Healthcare
