Senior Helpers - Rockford, IL

Pros

• The owner and office staff were extremely helpful and attentive to our needs.
• The caregivers were skilled and provided outstanding service and care.
• The ability to change scheduled caregivers was appreciated and the office was understanding in accommodating the request.
• The owner had great communication and was highly regarded.
• Senior Helpers was priced competitively with other companies.

Cons

• The service provided by Senior Helpers doesn't measure up and there are concerns about the care they provide.
• There is hesitation about the care provided because the caregiver left the client alone while she was experiencing health issues.
• There are concerns about the caregiver's attentiveness as they allowed the client to sleep instead of seeking medical attention for a serious condition.
• It is disappointing that some valuables went missing while Senior Helpers caregivers were present, raising doubts about their trustworthiness.

Review

Senior Helpers Home Care is a home care service that has left many satisfied customers. One person, who hired Senior Helpers to take care of their mother, expressed extreme satisfaction with the company. They praised the owner and office staff for being helpful and attentive to their needs. Additionally, they appreciated the ability to change caregivers when necessary and were grateful for the understanding shown by the office staff. The individual highly recommends Senior Helpers to others due to their skilled workers and outstanding service.

Another reviewer had a mixed experience with Senior Helpers Home Care. While they also spoke highly of the owner and the communication with them, they had concerns about the level of care provided. They recounted an incident where valuable family pieces went missing while under the care of one of Senior Helper's employees. While acknowledging that this may be an isolated case, it still raised doubts about the thoroughness of background checks conducted by the company.

The cost of home care was a common theme in both reviews. The first individual mentioned that Senior Helpers offered competitive pricing compared to other companies but acknowledged that home care in general is expensive. The second reviewer echoed this sentiment by stating that home care is indeed costly.

However, there was some hesitation expressed regarding the quality of care provided by Senior Helpers Home Care in one instance. The person's mother developed shingles under their caregiver's watch, and instead of attending to her needs, the caregiver allowed her to sleep on the couch as per her request. This decision led to the person's mother ending up in the hospital for an extended period, causing further concern about the quality of care received.

Despite these concerns, it is important to note that overall satisfaction with Senior Helpers Home Care seems high. The first reviewer unequivocally recommends their services and praises their skilled caregivers. It is apparent that good communication with clients is a priority for Senior Helpers, as evidenced by both reviewers highlighting positive interactions with the owner and office staff.

In conclusion, while there have been some concerns raised about Senior Helpers Home Care, the majority of reviews express satisfaction with their services. The company is commended for their attentive and helpful staff, as well as their ability to accommodate schedule changes and preferences regarding caregivers. However, there were also concerns about the thoroughness of background checks and one incident where proper care may not have been provided. Despite these mixed experiences, Senior Helpers Home Care remains a competitive option in the home care industry.

This area of Rockford, Illinois, offers a variety of amenities and services that cater to a senior population. With numerous restaurants such as Dos Reales Mexican Restaurant and Culver's within walking distance, residents have easy access to dining options. Additionally, there are pharmacies like Walgreens nearby for convenient medication needs. The presence of healthcare facilities like Mulford Medical and OSF Saint Anthony Medical Center ensures accessible medical care. For recreation, parks like Midway Village Park and Anderson Japanese Gardens provide opportunities for outdoor activities and relaxation. Overall, this area provides a blend of convenience, healthcare services, dining options, and recreational activities suitable for seniors looking for a vibrant community to call home.

Restaurants

• Lino's (0.1 miles)
• Red Lobster (0.2 miles)
• Dos Reales Mexican Restaurant (0.2 miles)
• Culver's (0.3 miles)
• Uncle Nick's (0.4 miles)
• Portillo's Hot Dogs (0.5 miles)
• Shogun Japanese Restaurant (0.6 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.2 miles)
• Walmart Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)

Physicians

• Mulford Medical (0.3 miles)
• Rockford Gastroenterology Associates (0.4 miles)
• Orthoillinois Rockford Roxbury Rockford (0.5 miles)
• OrthoIllinois-Scott Trenhaile MD (0.5 miles)
• Zen Physical Medicine (0.5 miles)
• Perryville Surgical Associates (0.5 miles)
• Osf Specialty Clinic (0.5 miles)

Hospitals

• OSF Saint Anthony Medical Center (0.4 miles)
• DaVita Churchview Dialysis (1.6 miles)
• Swedish American Employee (3.4 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (1.3 miles)
• Eggsclusive Cafe (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2 miles)
• Starbucks (3.2 miles)

Parks

• Midway Village Park and Walking Path (1.7 miles)
• Anderson Japanese Gardens (3.2 miles)

Transportation

• Ryder Truck Rental (3.3 miles)