5409 North Knoxville Avenue, Peoria, IL 61614
For more information about senior living options: (844) 490-3973
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The MRI team is amazing; Dr. Chesis, Jill, Rachel, Carrie, Dave, and Lee are caring and knowledgeable. Lauren and Brittany provided compassionate care and made the patient feel cared for. Brittany and Lauren are compassionate caregivers who treat patients like loved ones. Proctor Hospital has magnificent staff. Doctors and nurses were quick to respond and consistently ensured the patient felt prioritized. Patients praised the staff warmly and felt blessed by their care.
The facility lacked a go-to person who truly understood the patient's care. The nurses, CNAs, and PTs were largely unable to care for a dementia patient in pain. Communication with the social work department appeared lacking. The 12-day stay was marked by daily problems and staff disappointments. The hospital staff were described as the worst, bordering on inhumane treatment of a relative. An ER visit ended with discharge despite the patient's severe pain and request for admission. The ER refused fluids for dehydration and administered inappropriate medications. The nurses' station was described as loud and rude, with staff blaring music. Cleanliness and overall hospital conditions were described as disgusting. Wait times were excessively long and service described as pathetic.The collection of experiences shared paints a hospital landscape that is highly inconsistent in both care and communication. On one hand, there are glowing testimonials to dedicated, compassionate staff who make a profound difference in patients' lives during difficult moments. On the other hand, there are numerous accounts of frustration, delays, and perceived neglect that leave families feeling abandoned and patients in pain. Taken together, the stories reveal a system capable of extraordinary kindness and attention, yet equally capable of failures that undermine trust and safety.
Several reviews highlight a small, standout group of hospital workers who left lasting, positive impressions. Nurses and aides who treated patients with warmth, patience, and attentiveness are repeatedly singled out as beacons of compassionate care. In particular, a night charge nurse named Lauren and a day nurse named Brittany are repeatedly praised for sustaining a patient through what could have been an especially traumatic experience. The care they provided was described as comforting, supportive, and almost familial - an impression reinforced by other staff members like Julia, Marissa, and Marcus, who were cited as kind, capable, and considerate. A common thread across these messages is that when staff took extra steps to connect with patients and families, the impact was profound - feelings of being cared for as if one were a loved one, even in the midst of hospitalization.
Conversely, several reviews describe the hospital system as failing patients and families in ways that feel systemic rather than incidental. For loved ones with dementia or significant pain, the care environment is described as difficult or nonviable: attempts to care for a dementia patient without appropriate training, unclear pathways for discharge, and a lack of a reliable go-to person who knows the patient's history. Families recount daily problems and disappointments tied to communication gaps between care teams and family members, suggesting that information is not consistently shared, leading to confusing or delayed discharge planning and unclear expectations about who is responsible for what.
The inpatient experience for some patients reads as a study in contrasts: some leave feeling grateful for the quality of care they did receive, while others leave reassured that essential care was not delivered. One review recounts a life-threatening moment where timely, decisive care made all the difference - an experience framed as a stark reminder of the hospital's potential to save lives when staff respond quickly and efficiently. Another note lauds the MRI team for their care and expertise, highlighting several individuals whose knowledge and bedside manner were deeply appreciated. Yet these positive notes exist side-by-side with more disturbing accounts of being discharged with infections, or not being admitted when in obvious distress, or facing care that felt rushed, dismissive, or inattentive.
Emergency room experiences, in particular, appear to be a flashpoint for dissatisfaction. Several accounts describe long waits, misjudgments about the severity of symptoms, and a perception that patients were not believed or given adequate study of their current condition. There are stories of dehydration and persistent vomiting handled with inappropriate or insufficient interventions, including refusals of fluids in some cases and reliance on medications that did not address the root problem. Several patients describe a lack of urgency or empathy in the ER, with scenes of crowded, impersonal environments and staff behavior that felt more like indifference than professional concern.
Communication, especially around admission, testing, and discharge, is repeatedly identified as a weakness. Several reviews point to inefficient or unclear processes, with family members left trying to navigate medical decisions without consistent, timely updates. Some patients report feeling ignored when requesting information or assistance from patient advocates, and a few describe disheartening experiences where basic requests - such as a urine sample for a UTI, or a straightforward explanation of care plans - were not fulfilled. In these cases, the absence of clear, compassionate communication compounded the distress of medical issues already difficult to manage.
On the whole, the reviews present a hospital ecosystem capable of remarkable moments of care and human connection, even as it struggles with fundamental problems in patient advocacy, dementia-informed care, and consistent communication. There is ample evidence of care teams who go above and beyond to comfort and support patients and families, underscoring the importance of empathy in healing. Yet the same narratives underscore urgent needs: better dementia training for front-line staff, clearer protocols for discharge planning, reliable access to a consistent point of contact, and a cultural shift toward patient- and family-centered communication. When those needs are addressed, the hospital's strengths - its capable specialists, dedicated nurses, and devoted aides - could be leveraged to deliver consistently safe, respectful, and compassionate care across all departments.
In the end, these stories reflect a hospital that can be extraordinary and frustrating in equal measure. The positive voices celebrate moments of genuine humanity and professional excellence, while the negative voices call out gaps that can erode trust and comfort during the most vulnerable times. If there is a shared takeaway, it is that effective, compassionate care requires more than skilled technicians and available beds: it requires reliable, proactive communication; a dementia-competent care approach; and systems that ensure every patient has a clear advocate and a clear path from admission to discharge. Without those elements, even the brightest examples of care can be overshadowed by fear, confusion, and despair.
36 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Peoria Regional (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Proctor Com Hospital Skilled Nursing Center in Peoria, IL is a premier assisted living community that offers an array of amenities and care services to cater to the needs of its residents. The community boasts comfortable and fully furnished accommodations, complete with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure residents stay connected.
Mealtimes are a delightful experience at Proctor Com Hospital Skilled Nursing Center, with restaurant-style dining offered in a spacious and inviting dining room. The community also takes pride in catering to special dietary restrictions, ensuring that each resident's nutritional needs are met.
Residents have access to various amenities and spaces throughout the community. They can enjoy the well-maintained outdoor space, perfect for taking a stroll or spending leisure time amidst nature. For those who enjoy reading or quiet activities, there is a small library available onsite.
At Proctor Com Hospital Skilled Nursing Center, the wellbeing and care of residents are top priorities. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents maintain their health routines effectively. Additionally, there is a mental wellness program in place to support the emotional wellbeing of residents.
Engaging activities are an integral part of life at Proctor Com Hospital Skilled Nursing Center. Residents can participate in resident-run activities as well as scheduled daily activities designed to promote social interaction and overall wellness.
The community's convenient location ensures easy access to essential services nearby. With five cafes, eight pharmacies, 41 physicians, 34 restaurants, two places of worship, one theater within close proximity, residents have ample options for recreation and accessing necessary resources. Furthermore, having nine hospitals nearby provides peace of mind knowing that healthcare facilities are within reach if needed.
Proctor Com Hospital Skilled Nursing Center offers a nurturing environment where residents can receive personalized care while enjoying a variety of amenities and engaging activities.
Proctor Com Hospital - Skilled Nursing Center is located at 5409 North Knoxville Avenue, Peoria, IL 61614 in Peoria County, Illinois
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