Proctor Wound Clinic

Pros

• The MRI team is AMAZING.
• Dr. Chesis, Jill, Rachel, Carrie, Dave, and Lee are caring and knowledgeable.
• The night charge nurse Lauren and the day nurse Brittany held the patient together during a traumatic experience.
• Julia, Marissa, and Marcus were wonderful.
• Marcus was considerate about not turning on bright lights early in the morning.
• Brittany and Lauren treated the patient like a loved one.
• The patient would always choose this hospital again for future care.
• The service was great, with fast and friendly staff.

Cons

• They describe the staff as unable to care for a dementia patient in pain, indicating a lack of dementia-specific training and empathy.
• They label the hospital as the worst, bordering on inhumane treatment with little comfort or compassion.
• They report poor communication and unclear discharge planning from the social work department.
• They recount being discharged after days of care with infections and significant pain, feeling proper care was not provided.
• They describe rude, condescending third-shift nurses and a receptionist who treated them with disgust, plus a chaotic, loud nurses' station.
• They allege dehydration was not treated appropriately in the ER, with fluids refused and a long wait before discharge.

Review

Across the collage of reviews, a single thread weaves through the voices: care quality at this hospital network is deeply variable, and the experience hinges on which staff members you encounter and how well the system communicates with families. Some patients and relatives describe moments of genuine warmth, responsiveness, and professional competence; others recount care that feels hurried, inconsistent, or demoralizing. The spectrum is wide enough to leave readers unsettled about what to expect, and it underscores a call for more consistent dementia training, better family communication, and a more patient-centered approach overall.

A recurring concern centers on aftercare and dementia care. One family recounts a mother who broke her hip and underwent surgery, only to encounter a disconcerting absence of clear care leadership. There was no reliable go-to person who actually knew her care plan, and the team - nurses, CNAs, and physical therapists - appeared largely unprepared to manage dementia patients who were also in pain. Discharge planning suffered as well: the social worker was unclear about when and where the patient would be discharged, and communication gaps within the social work department amplified the frustration. The patient remained in the hospital for 12 days, during which new problems and disappointments appeared daily. The overarching impression is that dementia care and family communication require substantial improvement, with a stronger emphasis on continuity of care and predictable points of contact for families navigating a difficult hospitalization.

The same thread of concern echoes in a starkly different testimony that labels the hospital "the worst," bordering on inhumane treatment for a relative. This portrayal emphasizes a break in trust and compassion, warning others away and hoping for comfort and better support for loved ones elsewhere. While one voice contrasts with others by focusing on extreme negative experiences, the core sentiment is consistent: patients and their families deserve compassion, clear information, and timely help, especially when vulnerability and fear are on the rise.

Yet not all accounts collapse into despair. There are vivid, specific testimonials of staff who stood out in the best ways. One patient who spent about five days in the hospital credits the night charge nurse and the day nurse with "holding them together" through a traumatic experience. Others - Julia, Marissa, and Marcus - are singled out for their reliability and kindness. Marcus, a CNA, is praised for his consideration, including a small but meaningful act like avoiding a disruptive lights-on routine in the early morning. The patient describes Brittany during the day and Lauren at night as living embodiments of compassionate care, both attentive to emotional needs and practical comfort. A memorable moment involved Lauren crossing the unassigned boundary to check on a homesick patient, offering a listening ear that helped the patient feel valued - as if they were a family member, not just a hospital number. Messages of heartfelt gratitude - "Madison with the cursed big toe adores you and will never forget you" - illustrate the lasting impact of personal connection in moments of fear and vulnerability.

Other experiences underscore the reality that even when some staff exemplify compassionate practice, systemic gaps can leave patients feeling abandoned or mishandled. Some reviews describe the ER and inpatient experiences as chaotic or poorly managed. A patient recounts being admitted elsewhere after an ER visit where symptoms were dismissed or not adequately investigated; another recalls a discharge while still in significant pain, with MRI information not updated to reflect the current condition. The sense conveyed is that decisions are sometimes made without a full, up-to-date understanding of the patient's status, which can lead to dangerous consequences or the feeling that one's suffering is not being taken seriously. These stories highlight the dangers of over-reliance on outdated information and the critical need for timely re-evaluation and communication.

Episodes in the ER and waiting areas further illustrate a troubling pattern for some families. One account describes a severely dehydrated patient who was not given fluids and was instead treated with medications that seemed misaligned with the presenting problem. The staff's demeanor - rude, dismissive, and loud - contrasted sharply with the care expected in such situations. Cleanliness was flagged as an issue, and the lack of a proactive patient advocate left the patient feeling neglected after a four-day admission. Other anecdotes point to long wait times and a perception that the hospital was not prepared to handle urgent, painful conditions efficiently. A family's frustration about getting basic questions answered and the sense of being treated like a burden rather than a patient further compound the sense of systemic strain.

There are positive interruptions amid the criticisms as well. Several reviews celebrate the MRI team, naming specific staff members - Dr. Chesis, Jill, Rachel, Carrie, Dave, and Lee - as exceptionally caring and knowledgeable. Their care stands out as a bright spot, a reminder that when specialized teams work well and communicate clearly, patients feel seen and safe. In another standout story, a patient who came in with norovirus and sepsis felt profoundly cared for; doctors and nurses were quick to respond, consistently present, and attentive to every need. In this account, the hospital felt efficient and prioritizing, and the patient expressed a clear preference to return there in future medical circumstances, a strong contrast to some of the more negative narratives.

The remarks about staff behavior extend beyond specific departments to the overall hospital climate. Some reviewers describe rude, condescending behavior on the third shift, with a sense that certain staff members were more interested in avoiding trouble than providing compassionate care. There are even alarming statements about security guards allegedly threatening to withhold care or discharge patients if they stepped outside for air, casting a shadow over the facility's commitment to patient rights and humane treatment. Several reviews explicitly urge readers to avoid the hospital or to reconsider where they seek care, a reflection of the profound trust that can be damaged when patients feel dehumanized or unsafe within the care environment.

In sum, the collection of experiences paints a complex portrait: moments of extraordinary care and personal connection coexist with episodes of frustration, miscommunication, and perceived inattention. The strongest, repeated calls emphasize a need for consistent dementia-informed training, reliable communication with families, and a more patient-centered approach that honors both the physical and emotional needs of those hospitalized. The hospital appears to have a core of dedicated professionals who embody compassionate practice, but the inconsistent experiences point to structural gaps - gaps in discharge planning, in follow-up communication, and in the ability of frontline teams to deliver uniformly high-quality care. Addressing these gaps - through better training, clearer points of contact for families, and a renewed commitment to patient dignity - would likely create a more dependable experience for all patients and their loved ones.

Physicians

• Osf Infusion Center (0 miles)
• Bochantin Ob Gyn Services (0 miles)
• Midwest Family Medical (0 miles)
• Mommy Vision (0 miles)
• Affinity Women's Health Care (0 miles)
• George C. Gilbert, MD (0.2 miles)
• Proctor Professional Building (0.2 miles)

Hospitals

• UnityPoint Health - Proctor (0 miles)
• Proctor Hospital (0.2 miles)
• Orland Park Dental Program (2.5 miles)
• University of Il Department of Pediatrics (3.3 miles)
• OSF Milestone Building (3.4 miles)
• Osf Forest Park (3.4 miles)
• Saint Francis Hospital Auxiliary Service Guild (3.5 miles)

Pharmacies

• Walgreens (0.6 miles)
• Medicine Stop (0.8 miles)
• Schnucks (1 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)

Places of Worship

• Church Of The Brethren-Peoria (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (3.3 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.3 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.2 miles)

Restaurants

• The Fish House Restaurant (1 miles)
• Culver's (1.1 miles)
• Crusens (1.5 miles)
• McDonald's (1.7 miles)
• McDonald's (1.7 miles)
• McDonald's (1.7 miles)
• Emo's Dairy Mart (1.8 miles)

Theaters

• GQT Willow Knolls 14 (3.4 miles)