Proctor Wound Clinic in Peoria, IL

Pros

• The MRI team is amazing; Dr. Chesis, Jill, Rachel, Carrie, Dave, and Lee are caring and knowledgeable.
• Doctors and nurses were quick to respond and consistently checked on patients, making them feel well taken care of.
• Lauren and Brittany provided compassionate care and helped patients feel supported during difficult moments.
• Julia, Marissa, and Marcus were wonderful caregivers, with Marcus being notably considerate about not disturbing sleeping patients.
• The staff across the surgical experience were friendly and put the patient at ease, making the overall experience very positive.
• The hospital is one of the cleanest and quietest in the area, reflecting high standards of care.
• The cafeteria offers good food at reasonable prices.
• The patient would choose this hospital again for future care due to the dedicated and attentive staff.

Cons

• The aftercare was questionable at every turn.
• There was never a go-to person who knew about the patient’s care.
• The nurses, CNAs, and PTs were largely unable to care for a dementia patient in pain.
• Communication with the social work department was lacking.
• Each day brought a new problem and disappointment with the staff.
• The hospital staff was the worst, bordering on inhumane treatment.
• There was no comfort, no compassion, and no assistance.
• This hospital is terrible; it deserves zero stars.
• The ER refused fluids and adequate care for dehydration.
• The waiting room and many areas were dirty and unclean, with unprofessional staff.

Review

This Peoria facility is best suited for adults who need urgent surgical intervention or high-quality diagnostic work and who can tolerate a wide range of bedside experiences. When the right staff are on duty, the care delivered in the OR, imaging suites, and recovery can be technically proficient and reassuring. However, the reality is a hospital that shows sharp variability in daily interactions, information flow, and consistency of service. Those who require steady dementia-capable care, reliable discharge planning, and consistently courteous communication across teams may want to consider alternatives. Families should weigh the strength of the surgical and imaging teams against the potential for frustrating gaps in advocacy and bedside care.

Positive signals come from a subset of clinicians who bring real warmth and competence. The MRI team is repeatedly described as outstanding, with technicians and physicians who are patient and knowledgeable. Several surgical and anesthesia providers earn praise for competence and for easing anxiety about procedures. In the wards, a handful of nurses and CNAs stand out for genuine compassion and responsiveness, sometimes turning a difficult day into something manageable. When these individuals are present, patients report feeling cared for as if they were a loved one, which can make the difference between a harrowing experience and a manageable one.

The flip side is glaring: inconsistent care and communication breakdowns that color the entire stay. Front-line staff, receptionists, nurses, even some doctors, are described as rude, dismissive, or overwhelmed, with critical information left unclear or not shared with families. Discharge planning too often lacks a clear go-to person, leading to confusion about when and where a patient will leave. For families managing dementia or pain, staff training appears uneven, and care can feel impersonal or even brusque at times. Sanitation and atmosphere on some floors also receive criticism, with patients recounting dirty rooms, noisy nights, and delays in basic comfort needs. These patterns undermine trust even when the clinical team's competence shines.

Given that mix, families should adjust expectations accordingly. If the priority is rapid, technically solid care with access to strong imaging and surgical expertise, this facility can deliver when its best teams are engaged. But for ongoing, predictable experience, especially for elders with memory issues, complex pain, or emotional support needs, the risk of variable care is substantial. Alternatives within the Peoria area that boast steadier patient advocacy, more uniform communication, and consistently clean environments may be preferable for non-emergency, ongoing care, post-acute recovery, or wound-care pathways that require frequent follow-up.

For those choosing to proceed, a pragmatic plan matters. Request a patient advocate early and insist on a named care coordinator who can relay updates to family. Before procedures, confirm who will be involved in your loved one’s care and obtain a written discharge plan with contact points. Inquire about dementia-trained staff on the unit and set expectations for pain management and daily comfort needs. When possible, observe the front desk and ask for timely updates on diagnostics and results. If problems arise, escalate promptly to supervisory staff or the patient advocate; documenting concerns often yields faster resolution and clearer next steps.

In the end, Proctor Wound Clinic’s surrounding hospital environment is a practical choice for those who prize surgical skill and capable diagnostic teams and who can tolerate uneven bedside experience. It is not a blanket recommendation for all, especially not for families prioritizing consistent dementia care, steady communication, and a uniformly clean, calm environment. For those with flexibility and strong advocates on site, the upside, excellent imaging, skilled procedures, and moments of genuine, compassionate care, can be meaningful. For others, exploring alternatives where caregiver continuity and patient navigation are more reliable will lead to more predictable, less stressful care journeys.

Physicians

• Osf Infusion Center (0 miles)
• Bochantin Ob Gyn Services (0 miles)
• Midwest Family Medical (0 miles)
• Mommy Vision (0 miles)
• Affinity Women's Health Care (0 miles)
• George C. Gilbert, MD (0.2 miles)
• Proctor Professional Building (0.2 miles)

Hospitals

• UnityPoint Health - Proctor (0 miles)
• Proctor Hospital (0.2 miles)
• Orland Park Dental Program (2.5 miles)
• University of Il Department of Pediatrics (3.3 miles)
• OSF Milestone Building (3.4 miles)
• Osf Forest Park (3.4 miles)
• Saint Francis Hospital Auxiliary Service Guild (3.5 miles)

Pharmacies

• Walgreens (0.6 miles)
• Medicine Stop (0.8 miles)
• Schnucks (1 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)

Places of Worship

• Church Of The Brethren-Peoria (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (3.3 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.3 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.2 miles)

Restaurants

• The Fish House Restaurant (1 miles)
• Culver's (1.1 miles)
• Crusens (1.5 miles)
• McDonald's (1.7 miles)
• McDonald's (1.7 miles)
• McDonald's (1.7 miles)
• Emo's Dairy Mart (1.8 miles)

Theaters

• GQT Willow Knolls 14 (3.4 miles)