Grand View Alzheimer's Special Care Center

Pros

• The staff at Grand View is caring, loving, and attentive to the residents, making families feel at ease about their loved ones' care.
• The facility is clean, well-kept, and offers a variety of engaging activities for residents.
• Residents enjoy excellent meals and demonstrate satisfaction with the dining services provided.
• Families appreciate the good communication and support from the staff, who make an effort to stay connected with family members.
• Many reviewers express gratitude for the high level of professionalism displayed by the staff at Grand View.
• Several families highlight positive experiences during their loved ones' stays, recommending Grand View as a top choice for memory care services.
• The facility is noted for being welcoming and personable, fostering a sense of community among residents and their families.
• Overall satisfaction with the personalized care received by residents contributes to families feeling confident in their choice of Grand View for memory care needs.

Cons

• The facility allows residents with dementia to roam the halls unattended, leading to safety concerns and a lack of supervision at night.
• Communication from staff is poor, with families feeling ignored during critical situations regarding their loved ones' health.
• Residents' belongings are not safe; some have gone missing or have been rummaged through by others.
• There are reports of inadequate staff-to-resident ratios, resulting in unsatisfactory care for residents.
• Delays in processing refunds have caused frustration for families after moving their loved ones out of the facility.
• Incidents involving other residents create confusion and concern about the level of supervision provided by staff.
• Residents’ rooms sometimes have unpleasant odors due to insufficient bathroom assistance from staff.
• Families feel that the facility does not prioritize addressing issues related to finances and paperwork promptly.

Review

The reviews of Grand View, a memory care facility, paint a complex picture of the quality of care and overall experiences that families have had with their loved ones residing there. On one hand, many reviewers commend the staff for their compassion and dedication to residents, while on the other hand, several accounts highlight significant concerns regarding supervision and communication. This blend of positive and negative feedback provides potential clients with crucial insights as they consider this facility for their loved ones.

Several families laud the staff at Grand View for their excellent caregiving skills and personal attention. Many expressed gratitude for how well staff members cared for their relatives with dementia, noting that the residents appeared happy and engaged with various activities offered at the facility. One reviewer shared that their father was settled and content at Grand View despite his desire to be home. Another family remarked on how impressive the creativity in activities was, emphasizing that it fostered memorable moments for residents.

However, not all experiences were favorable. Some reviewers conveyed dissatisfaction due to a lack of adequate supervision during nighttime hours or expressed concerns about unwarranted access by other residents who could wander into rooms unaccompanied. One troubling account described an incident where a resident was left unattended in a hospital waiting room after being transferred from Grand View. Such narratives raise critical alarms about resident safety and oversight in an environment designed specifically for individuals suffering from dementia.

Communication—or lack thereof—was another recurring theme among reviews. Several families reported challenges when trying to engage with staff concerning their loved ones' health status or logistics like refunds upon exit from the facility. One family experienced frustrations regarding delayed responses following their mother's hospitalization right after moving into Grand View; they felt ignored when they reached out looking for updates on her condition. These sentiments suggest room for improvement in administrative processes and responsiveness to family inquiries.

Despite these issues, some families noted that once placed at Grand View, their loved ones received regular stimulation through numerous planned activities, such as art projects or games like bingo. The positive comments also extended to the dining experience; many residents reportedly enjoyed their meals even if some were picky eaters initially. Cleanliness of the facilities emerged as another strong point across multiple reviews—a welcome aspect in any care-setting evaluation.

Ultimately, while families seem divided on certain aspects of Grand View's operations—including staffing ratios and management effectiveness—the consensus remains clear: strong interpersonal relationships between staff members and residents are fundamental strengths of this community. Many reviewers echoed sentiments expressing appreciation for how well caregivers seem to understand individual needs while fostering enjoyable experiences within a secure environment.

In concluding reflections about this place, it’s vital for prospective clients to weigh both positive testimonials against serious critiques surrounding supervision standards and communication protocols before making decisions about memory care services at Grand View.

This part of Peoria, Illinois, is a well-developed and convenient area for senior living. There are several reputable physicians and hospitals nearby, offering easy access to healthcare services. Additionally, there are a variety of restaurants and cafes within a short distance, providing plenty of dining options. Pharmacies are also in close proximity for easy access to medications. For those interested in faith-based activities, there are places of worship in the area as well. The presence of a theater provides entertainment options for seniors looking to enjoy movies or shows. Overall, this neighborhood offers a range of amenities that cater to the needs and interests of older adults considering living in this community.

Physicians

• Peoria Imaging (0.7 miles)
• OSFMG - Glen Park Family Medicine (0.9 miles)
• Peoria Women's Health (1 miles)
• Nizar Merheb MD, DDS, FACS (1 miles)
• George C. Gilbert, MD (1 miles)
• Putman Harrison MD (1 miles)
• Associated Surgical Group SC (1 miles)

Hospitals

• Proctor Hospital (1 miles)
• UnityPoint Health - Proctor (1.2 miles)
• Orland Park Dental Program (1.8 miles)

Restaurants

• The Fish House Restaurant (1 miles)
• Culver's (1.3 miles)
• Fox Pub and Cafe (1.3 miles)
• Lindenhof (1.4 miles)
• McDonald's (1.4 miles)
• IHOP (1.5 miles)
• Wendy's (1.5 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.7 miles)
• Panera Bread (1.9 miles)
• Panera Bread (2.4 miles)
• The Spot Coffee (3.2 miles)

Pharmacies

• Schnucks (1.2 miles)
• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• Medicine Stop (1.8 miles)
• Enloe Drugs (2 miles)
• CVS Pharmacy (2.4 miles)

Places of Worship

• Church Of The Brethren-Peoria (1.3 miles)
• Vineyard Church-Peoria (2.5 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)

Theaters

• GQT Willow Knolls 14 (2.2 miles)