Alden Estates Of Orland Park
Save16450 South 97Th Avenue, Orland Park, IL 60462
For more information about senior living options: (844) 490-3973
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The staff are described as very professional. Care provided to residents was appreciated; the facility is clean and odor-free. The administration and staff were credited for their care. Everyone there is friendly and very helpful, contributing to a great experience. The PT department earned credit for the work they did with residents. The physical therapy, occupational therapy, speech therapy, and dietary teams were terrific. Administrators seemed genuinely concerned and empathetic when concerns were voiced. The food was good.
The reviewer states that a mother was left in the bathroom for about 30 minutes, she fell, and sustained a hip fracture as a result. The facility is described as reeking of urine and providing no privacy due to shared rooms. Staff are described as short-staffed, unresponsive (45 minutes to an hour for call button responses), and often found at the nurse's station or on computers. Staff are said to wear earbuds and talk on phones while caring for patients, raising confidentiality concerns. Medication errors occurred, including an intravenous antibiotic given to the wrong patient and pills found on a resident's bed. Non-sterile technique by respiratory staff allegedly led to pneumonia, with concerns about hand hygiene and aseptic technique. The environment is described as outdated and unsafe, "a scene from The Shining." Residents were not consistently assisted to/from meals, causing re-injury and pain for a resident in a wheelchair. Phone accessibility was poor, with many calls going unanswered or taking long to return. Administrators are alleged to lack skill and empathy, with claims that neglect could cause a loved one to perish; advice given is not to send loved ones there.The collection of reviews about Alden Care and Alden Estates of Orland Park presents a surprisingly wide spectrum of experiences. On one end, several families express deep trust and gratitude for the facility, praising cleanliness, attentive staff, and a sense that their loved ones are in good hands. On the other end, a number of reviewers describe alarming safety lapses, neglect, and distressing conditions that left them frightened and dismayed. Taken together, the accounts paint a facility with moments of commendable care but with serious and persistent gaps that some families felt compelled to document publicly.
Several reviewers emphasize how they felt about entrusting their loved ones to the care of Alden Care. One account describes it as "the hardest decision" but also as a choice made with complete comfort, believing the place would care for their mother well. This reviewer notes that the environment is clean, free of unpleasant smells, and that concerns are addressed by both administration and the staff. The sentiment is that the care team is trustworthy, and there is a sense of gratitude toward God and the people who represent Alden Care. In another positive note, the poster who says "Everyone there is friendly and very helpful" describes a great overall experience and thanks the staff for their help, suggesting a level of personal warmth and attentiveness that left a lasting impression.
A second positive thread comes from a reviewer who recalls a year-ago experience with their mother during a month-long stay. They report no issues during that period, with good food and staff and nurses who were satisfactory, although they admit they cannot speak to physical therapy in that instance. This reviewer indicates a willingness to return and to post again if the quality of care declines, which implies a sense of ongoing trust in the facility's capacity to deliver.
However, the majority of the narratives are markedly negative and paint a troubling picture of care, safety, and responsiveness. One reviewer would "give this place a zero" and describes an incident where their mother was left in a bathroom for an extended period, later falling and re-injuring herself. The reviewer's disbelief that such neglect could occur in a hospital-adjacent setting underscores a deep concern for patient safety and dignity, and they urge others to consider the potential risks before placing loved ones in the facility.
Another long, pointed review leaves no room for doubt: the facility is not recommended. The writer details a 95-year-old grandmother who was placed there after a back-procedure rehab and reports multiple issues, including delayed responses to call buttons (often 45 minutes to an hour), privacy violations, and a shared room lacking privacy. They describe a situation where a fall or near-fall could have occurred due to slow assistance and a sense that staff were distracted, as well as concerns about the handling of medications and pain management. The reviewer notes a weekend period when administration was not in the building, and the subsequent interactions with a staff member named Baylee, who reportedly downplayed the delays by attributing the time to the grandmother's perception, which the reviewer found insulting and unhelpful. The overall message is that the care quality was inconsistent, and the care team did not meet the basic expectations for timely, respectful, and effective treatment.
Further testimony echoes similar worries: another reviewer claims zero confidence in the facility's ability to care for loved ones, describing staff who only answer after long delays, a facility described as smelling of urine and poorly maintained, and a lack of privacy in shared rooms. This poster emphasizes the absence of proactive care, with instances of patients going without necessary assistance and meals, and recounts a clear sense that administrative leadership, when involved, offered only generic assurances rather than substantive fixes.
There is also a strongly critical account focused on more technical concerns about safety and infection control. A reviewer describes witnessing a medication error involving an intravenous antibiotic intended for another patient, repeated reliance on a call button with extended wait times, and a room with poor temperature control that left a patient uncomfortable. Specific concerns include non-sterile technique by a respiratory therapist working with a patient who had a tracheostomy, the potential for cross-contamination, and a pneumonia incident linked to these practices. Although this account acknowledges that the therapy departments - physical, occupational, and speech - are strong and that dietary staff were commendable, the broader experience is cast as unsafe and unreliable, raising red flags about overall quality of care.
Taken together, the reviews suggest a facility with pockets of high-quality care, particularly in therapy services and some administrative staff who are described as compassionate and responsive. Yet they also reveal serious and widespread concerns about staffing levels, responsiveness to emergencies or daily needs, privacy and dignity, and adherence to basic safety and hygiene practices. Several reviewers point to weekend staffing gaps, delays in pain management or medication administration, and a disturbing pattern of inadequate follow-through on concerns raised by families. The sentiment in these accounts varies from cautious optimism to outright alarm, with many families urging others to consider alternative options or to investigate thoroughly before placing a loved one in their care.
In the end, the picture is nuanced. For some families, Alden Care and Alden Estates of Orland Park offer reliable, compassionate care in a clean and welcoming setting, with achievements in therapy and a generally positive atmosphere when everything runs smoothly. For others, the experience is marked by fear and frustration: long wait times for call button responses, cramped or outdated facilities, unpleasant odors, and allegations of neglect that have left lasting impressions of harm. This divergence underscores the importance of visiting facilities personally, asking detailed questions about staffing, response times, medication safety, infection control, and privacy practices, and weighing those factors against the needs and medical complexities of a loved one.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alden Estates of Orland Park is an assisted living community located in Orland Park, IL. Our community offers a wide range of amenities to enhance the quality of life for our residents.
For the convenience and comfort of our residents, we provide a beauty salon where they can receive professional hair care services. Our community also offers cable or satellite TV for entertainment purposes. We have community-operated transportation available to help residents get around town and attend appointments.
At Alden Estates of Orland Park, we understand the importance of technology, which is why we provide a computer center with Wi-Fi/high-speed internet access for residents to stay connected with their loved ones or engage in online activities.
Our dining room offers restaurant-style dining where residents can enjoy nutritious and delicious meals prepared and served by our dedicated staff. For those who prefer to cook their own meals, each apartment comes fully furnished with a kitchenette.
To promote physical fitness and overall well-being, we have a fitness room available for residents to exercise at their own pace. Additionally, our wellness center provides mental wellness programs to support the emotional health of our residents.
We offer various recreational spaces within our community, including a gaming room, small library, and outdoor garden area where residents can relax and socialize. Our scheduled daily activities and resident-run activities ensure that there is always something engaging happening within the community.
We understand the importance of providing personalized care services to meet the individual needs of our residents. With 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing are readily available. Our staff also helps with transfers when needed. Medication management ensures that medications are taken on time as prescribed by healthcare professionals.
For those with specific dietary needs such as diabetes diet or special dietary restrictions, we cater to their requirements when preparing meals. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments when necessary.
In the surrounding area, residents have access to various amenities. There are two nearby cafes, one park for recreational activities, eight pharmacies for easy medication access, six physicians for medical care, and 19 restaurants to dine out and enjoy different cuisines. We also have transportation available for residents to visit places of worship or attend theaters.
At Alden Estates of Orland Park, we strive to create a welcoming and inclusive community where our residents can enjoy a comfortable and fulfilling lifestyle while receiving the care they need.
Alden Estates Of Orland Park is located at 16450 South 97Th Avenue, Orland Park, IL 60462 in Cook County, Illinois
Alden Estates Of Orland Park on seniors.fyi includes 6 photos including images showing dining, interior, decor, architecture, lighting, building, fountain, lake, and more.
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