Loft Rehab & Nursing Of Normal
Save510 Broadway, Normal, IL 61761
For more information about senior living options: (844) 490-3973
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The facility has caring staff, an excellent rehab program, and a great environment. The Loft Rehabilitation and Nursing Home Center is loved by residents and considered a very good rehab and residence. The Loft's staff are kind and caring to patients and residents. The staff are friendly and the facility is nice. The staff at The Loft are dedicated to the well-being of every person who walks through the door. The maintenance, housekeeping, activities, and nursing teams go above and beyond to ensure residents feel at home. The activities team consistently creates joyful activities to keep residents busy and engaged. Carley and her team keep residents feeling youthful and connected to the community. The staff across departments love their work and strive to keep residents happy in their care. The nurses and staff are fantastic and provide excellent care. The Loft is a wonderful nursing home with a wonderful facility and staff. Observers have been impressed by the loving and caring staff at The Loft.
The facility did not have the equipment needed for her care when she arrived. The facility had no pillows, no wheelchair for therapy, and no recliner in the room. She was misdiagnosed with shingles, which she did not have. The staff abused the grandmother and neglected the grandfather to the point he died. One reviewer described the rehab experience as the worst of their life. A family member was repeatedly saturated in urine, and a CNA refused to assist. The care was incompetent, with concerns ignored and staff blamed for problems. The administration, therapy staff, and medical staff were accused of lying and not listening to grave concerns. The rooms were filthy and CNAs had no idea what they were doing due to lack of training. Some staff were rude and the facility felt uncaring. The food was described as gross and cold. The facility smelled strongly of human waste. The reviewer called the place a terrible option for anyone needing care.The Loft Rehabilitation and Nursing Center in Normal, Illinois, is portrayed in passionate and divergent terms by friends and families who have interacted with it. On one hand, many visitors describe a facility that feels welcoming, well-staffed, and capable of delivering meaningful rehabilitation and daily care. On the other hand, a substantial number of reviewers recount troubling experiences - from missing basic equipment to alleged neglect and even accusations of abuse. Taken together, the comments sketch a complex picture of a place that can be a source of comfort and recovery for some, while for others has fallen far short of expectations.
A recurring thread of praise centers on the professionalism and friendliness of staff, the strength of the rehab program, and the overall environment. Several reviewers emphasize that therapy teams are capable, attentive, and dedicated to the residents' progress. People note that nurses, CNAs, and other staff members often communicate clearly, treat residents with respect, and create an atmosphere that feels like a close-knit community. There are references to a "village" approach - where many roles, from activities to housekeeping to therapy, coordinate to support the patient and their family. Some residents recount clean rooms, welcoming common spaces, and a therapy schedule that keeps them motivated to participate in recovery activities. The presence of engaged activity teams and specific staff members, such as Carley and Kelly, is highlighted as a standout feature in several accounts. In short, for many, The Loft represents a solid option with genuine care and a strong sense of community.
The more glowing notes are complemented by comments that speak to the facility's potential when things go right. Several reviewers mention quiet, pleasant locations (near uptown Normal), a calm atmosphere, and staff who are consistently kind and helpful. One caregiver writes that therapy helped a loved one recover, and that the nursing staff provided "awesome" care. Others describe experiences where administration listened, internal teams collaborated effectively, and visitors left with confidence in the staff's commitment to residents' well-being. These voices emphasize reliability, cleanliness, and a proactive approach to individual needs, painting The Loft as a place where families can feel hopeful about their loved one's progress.
Yet the negative experiences echoed across many accounts are hard to ignore and are a substantial part of the overall narrative. Several reviewers report major deficiencies in basic comfort and equipment: no pillows, no wheelchair, no recliner in a patient's room, and other essential items that impeded care from the moment of arrival. One wife recounts a therapy session that began without the necessary equipment, contributing to a sense of being ill-equipped to address her spouse's needs, and another note claims a misdiagnosis of shingles when that was not the case. These stories convey a tangible frustration with the mismatch between high expectations for care and the practical limitations that appeared to hinder recovery.
More alarming are the accounts alleging neglect and even abuse. Some reviewers describe family members who were left with concerns about urine-soaked conditions, unsanitary rooms, and a perceived lack of timely assistance from CNAs. There are strong accusations that some staff ignored safety needs, rolled eyes when help was requested, or failed to provide necessary daily care for patients with ostomy devices or other chronic needs. A particularly grave claim describes weeks of neglect leading to a serious deterioration in a relative's condition, with allegations that administration and therapy staff did not listen or respond to grave concerns, and that outside physicians had to be consulted to avert a potential tragedy. These experiences starkly contrast with the facility's best-case stories and highlight the deep fear and distress that such situations generate for families.
A subset of reviews focuses on the quality of the food, the cleanliness of the environment, and the overall administrative experience. Some reviewers call the cuisine unacceptable - low quality, cold, or worse - and link that to broader concerns about staff attention and pride in the facility. Others point to odors, dirty rooms, and a lack of safety measures, from inadequate waste handling to insufficient safety gear for fall risks. There are even mentions of infrastructure-related complaints, such as sidewalks not being cleared, which can contribute to a sense of neglect and concern for safety. While these criticisms are not universal - some reviewers say the facility is fairly clean and smells fine - taken together they contribute to a cautious view of the Loft, especially for families weighing risks for a loved one with sensitive medical or mobility needs.
Complicating the picture is a mix of experiences from related facilities and staff testimonials that underscore a broader conversation about care standards. In some reviews, staff members themselves express pride in their work, emphasize the collaborative culture, and celebrate the everyday acts that make residents feel "like family." In others, the tone is distinctly negative, with comments about unfair labor practices, poorly trained CNAs, and administrations that feel dismissive to patient concerns. A few accounts - such as one praising the quick, compassionate intake and another noting a positive interaction with an intake coordinator - remind readers that positive experiences do happen and can be transformative for families facing tough rehabilitation decisions. Even when praising specific colleagues or departments, reviewers still acknowledge that the overall experience may hinge on variables like staffing levels and administrative responsiveness.
Across this range of voices, a clear pattern emerges: The Loft Rehabilitation and Nursing Center can be a lifeline and a source of real, sometimes transformative healing for some residents, while for others it raises serious safety and quality concerns that can endanger trust and well-being. The positive testimonials emphasize skilled therapy, caring staff, and a community feel that supports recovery and daily life. The negative testimonials highlight gaps in basic needs, potential neglect, misdiagnosis, and experiences that leave families worried about safety and the possibility of preventable harm. Together, these perspectives suggest that outcomes at The Loft are highly variable and heavily dependent on specific staff, shifts, and individual circumstances.
For families considering The Loft, the reviews suggest a careful, informed approach is essential. Prospective residents and their loved ones may benefit from direct, in-depth conversations with administration and clinical leadership, a personal tour of the facility, and candid discussions about equipment readiness, safety measures, and the pace and readiness of rehab services. Given the stark contrast between triumphs and trials described in these accounts, it can be especially important to seek corroborating information - state inspections, external reviews, and conversations with current residents and their families - to form a balanced view. The Loft appears to be a place where compassion and professional capability can coexist with serious questions about safety, cleanliness, and responsiveness, depending on the day, the team on duty, and the specifics of a patient's care needs.
116 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Central Illinois Regional (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Loft Rehab & Nursing of Normal in Normal, IL is a vibrant and inclusive assisted living community that offers a wide range of amenities and care services to enhance the well-being and comfort of its residents.
Within our community, residents have access to a beauty salon where they can receive professional hair and nail services. They can also enjoy their favorite TV shows or movies through cable or satellite TV in the comfort of their own private rooms. Community-operated transportation is available for residents who need assistance getting around town, whether it's for social outings or doctor's appointments.
Our computer center allows residents to stay connected with loved ones through email and social media. A fully furnished environment ensures that residents feel at home from the moment they move in. For those who enjoy gaming, we have a dedicated gaming room where they can engage in friendly competition with fellow residents.
Our outdoor space includes beautifully landscaped gardens where residents can take leisurely walks or simply relax amidst nature. Housekeeping services are provided to ensure that residents live in clean and organized surroundings. Each resident has access to their own private bathroom for added convenience and privacy.
Dining at Loft Rehab & Nursing of Normal is an enjoyable experience as we offer restaurant-style dining with delicious meals prepared by our skilled culinary team. We cater to special dietary restrictions, including diabetes diets, ensuring that each resident's nutritional needs are met.
To promote physical well-being, we provide a fitness room where residents can engage in various exercises and stay active. A wellness center offers additional opportunities for residents to focus on their overall health and well-being. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected online.
In terms of care services, our community provides 24-hour call system and supervision to ensure round-the-clock support for our residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Our dedicated staff manages medication for each resident according to their specific needs. We also offer a mental wellness program to support the emotional and mental health of our residents.
Residents can enjoy a variety of activities within our community, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services are available to assist residents with any additional needs or requests they may have.
Loft Rehab & Nursing of Normal is conveniently located near cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to a range of amenities and services in the surrounding area.
At Loft Rehab & Nursing of Normal, we pride ourselves on providing a comfortable and enriching environment where residents can thrive and enjoy their golden years.
Loft Rehab & Nursing Of Normal is located at 510 Broadway, Normal, IL 61761 in McLean County, Illinois
Loft Rehab & Nursing Of Normal on seniors.fyi includes 5 photos including images showing interior, exercise equipment, dining, lighting, physical therapy, rehabilitation, exercise room, gym, and more.
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