Bloomington Rehabilitation and Health Care Center

Pros

• The staff are kind and have a positive attitude.
• The staff have reoriented themselves to focus on residents and provide help.
• Carla is enthusiastic and personable.
• The staff are awesome and the home is wonderful.
• The care is excellent, and the administrator and director of nursing are helpful.
• The facility treats residents like family.
• The facility is clean, the environment is pleasant, and the food is good.
• The atmosphere is loving, and residents appreciate the staff.
• The activities are engaging and well-planned.
• Improvements under new administration have been big and promising.

Cons

• The staff at this facility were absolutely horrible, verbally and physically abusive toward residents.
• They would leave residents in bed covered in bodily waste for hours, sometimes days.
• They refused to wash residents' bedding and clothes, forcing families to take them home to launder.
• They blamed residents for messes, claiming it was their fault for not knowing how to manage ostomy care, despite it being staff's job to assist.
• They attempted to feed residents foods they could not digest, which could have killed them.
• Residents were not given proper medications, leading to UTIs and hospitalizations, with some moved to other facilities.
• A family member reported that their mother almost died due to neglect at the facility.
• The place was described as dirty with horrible food and poor overall care, and several reviews urged it be shut down.
• A resident's father reportedly fell, hit his head, and died days later while there.
• Corporate staff were said not to answer calls or provide decent responses to serious questions about care.

Review

The accounts about Bloomington Rehabilitation and Healthcare paint a picture of a facility that has hosted a strikingly wide range of experiences. On one end of the spectrum are harrowing, deeply disturbing memories of neglect and harm, while on the other end are glowing, almost celebratory reflections of warmth, community, and high-quality care. Taken together, the reviews suggest that the facility has lived through real ups and downs, with the tone and content of the feedback shifting over time and with changes in leadership and staffing.

Several reviewers recount extremely troubling episodes from years past. One story focuses on a friend who had just undergone major illness and ostomy surgery and ended up in this facility. According to the account, the staff were verbally and physically abusive, and the resident was left for long periods in a bed, sometimes covered in bodily waste. Family members reportedly had to intervene daily to clean her up, and even personal items like bedding and clothing were left for days without being washed. The staff allegedly blamed the resident for the difficulties with her ostomy care and attempted to feed her foods she could not digest, a combination that could have endangered her health. In this narrative, the family ultimately took the person home, convinced that the facility would have been deadly to her if she had stayed. This reviewer clearly does not recommend the place and frames the experience as a direct warning.

Another negative account echoes similar concerns, noting that a loved one with a stroke and aphasia did not receive proper care, and that the facility failed to administer medications appropriately, allowed repeated urinary tract infections, and ultimately led to hospitalization. The reviewer mentions a long battle to relocate the family member to a facility closer to home, describing systemic issues such as unresponsiveness from corporate leadership. In this perspective, the facility is portrayed as dangerous and negligent, and there is a strong call to shut it down.

A third strongly negative review doubles down on perceived neglect and poor conditions, asserting that the staff did not care for residents, that the food was horrible, and that a dad who stayed there experienced a fall resulting in serious injuries, followed by his death days later. The reviewer urges others not to send their loved ones to the facility, reflecting a deep fear about safety, nutrition, and overall quality of care.

Against these troubling anecdotes stand numerous positive testimonials that celebrate the facility as a compassionate, welcoming, and well-run home. Several reviewers describe the place as a wonderful home with awesome staff and a high likelihood of recommending it to others. They emphasize how staff go above and beyond, how the environment feels like a family setting, and how residents respond to the care and attention they receive.

Many positive reviews highlight the staff's kindness, the variety and quality of activities, and the family-oriented atmosphere. Commentators note that the staff and administration foster a warm, homelike environment, with residents smiling, laughing, and enjoying music and social events. Names frequently appear in praise, painting a picture of a team that residents and families trust and enjoy - from activities coordinators who bring energy and engagement to nursing and CNA staff who are consistently described as caring and attentive. The overall impression is one of a small, close-knit community where staff make residents feel at home.

Several reviewers draw attention to improvements and changes over time. Bloomington Rehabilitation and Healthcare is described by some as a smaller facility that allows for more one-on-one care, with ongoing renovations and upgrades mentioned in the same breath as positive resident experiences. A recurring thread is the sense that new leadership - an administrator and a director of nursing - began to shift the culture: housekeeping staff increased, the facility became cleaner, and dietary changes introduced safer and fresher options. One reviewer explicitly credits a new administrator with driving meaningful improvements and expresses gratitude for the better atmosphere that followed.

The specific individuals named in praise further illustrate the personalized, human focus that appears in the positive reviews. People mention staff like Jen in the kitchen who makes excellent food, Valerie who coordinates activities with noticeable dedication, and Tara, the director of nursing, who is described as going above and beyond for residents' care. The social worker Tamra is singled out for genuine care, while Stefanie - mentioned as an administrator - receives thanks for guiding improvements. These testimonials portray a leadership and caregiving team that residents and their families feel invested in and supported by, often describing the facility's "foundation of love" as stronger than any physical updates.

Across the spectrum, many reviewers express a strong sense of personal attachment to the facility. Phrases like "I feel like the people here are my family," "I am very happy here," and "this is the best home I've ever been in" recur throughout the positive comments. People describe long-term residency with contentment, noting that the atmosphere is welcoming, the care is attentive, and the activities are enjoyable. Some reviewers highlight improvements over time and acknowledge that the facility has become a place where residents can thrive, with music, laughter, and social engagement contributing to a lively, home-like environment.

In sum, the reviews present a facility that has been the site of serious, distressing experiences for some residents and their families, alongside numerous accounts of warmth, purpose-driven care, and community. The feedback highlights dramatic contrasts: episodes of neglect and danger as described by a few, balanced by repeated praise for compassionate staff, meaningful activities, and perceptible improvements under newer leadership. This mosaic underscores the importance of up-to-date, on-site evaluation when considering care, as experiences can vary widely within the same facility over time and across different units or shifts.

This area of Bloomington, Illinois offers a convenient and diverse range of amenities suitable for senior living. With various dining options such as McDonald's, Harmony Korean BBQ, and Denny's Doughnuts & Bakery nearby, residents can enjoy a variety of cuisines. Additionally, there are several parks in the vicinity including PJ Irvin Park and Pepper Ridge Park for leisurely walks and outdoor activities. For healthcare needs, there are numerous pharmacies and physicians within a short distance, ensuring easy access to medical services. Places of worship like Wesley United Methodist Church are also available for spiritual needs. Hospitals like OSF Healthcare System and Advocate Bromenn Medical Center provide comprehensive healthcare services for seniors in the area. Overall, this part of Bloomington offers a well-rounded community with ample resources for seniors looking to settle in a convenient location.

Transportation

• U-Haul Moving & Storage (0.4 miles)

Restaurants

• McDonald's (0.4 miles)
• Harmony Korean BBQ (0.8 miles)
• Pizza Payaa (0.9 miles)
• Steak 'n Shake (0.9 miles)
• Denny's Doughnuts & Bakery (1 miles)
• Pop Up Chicken Shop (1.2 miles)
• VFW Post 454 (1.2 miles)

Parks

• PJ Irvin Park (1 miles)
• Pepper Ridge Park (1.8 miles)
• Franklin Park (2.1 miles)
• Franklin Square Historic District (2.1 miles)
• The Playground at Rollingbrook Park (2.9 miles)
• White Oak Park (2.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• Ryan Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Merle Pharmacies (2 miles)
• Jewel-Osco Pharmacy (2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.6 miles)
• Starbucks (2.8 miles)

Physicians

• Mclean County Anesthesiology (1.5 miles)
• Central Illinois Neuro Health Sciences (1.7 miles)
• Specs Around Town (1.7 miles)
• Professional Associates of Illinois (1.8 miles)
• Advanced Women's Healthcare (2.1 miles)
• Chestnut Health Systems (2.1 miles)
• American Vision Center: Jay Tallis, OD (2.2 miles)

Places of Worship

• Wesley United Methodist Church (1.6 miles)

Hospitals

• Osf Healthcare System (2.6 miles)
• OSF St Joseph Medical Center Materials Management (2.7 miles)
• Advocate Bromenn H2o (2.8 miles)
• Advocate Bromenn Medical Center (2.9 miles)
• Advocate BroMenn Women's Health Center (2.9 miles)