Sugar Creek Alzheimer’s Special Care Center
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505 East Vernon Avenue, Normal, IL 61761
For more information about senior living options: (844) 490-3973
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The team at Sugar Creek is amazing and provides great details on everything. Sugar Creek is an amazing place with an amazing team that cares deeply for residents. The staff keep residents engaged and meet them at their level of care. Sugar Creek Special Care is described as the best facility of its kind, with experts and big hearts. Sugar Creek is a wonderful place for loved ones, with caring staff and a clean, well-kept facility. Visitors are warmly welcomed by professional, friendly staff. The facility is clean, bright, modern, and offers many daily activities for residents. The staff are wonderful, friendly, and hardworking, making families feel supported. Kristyn is caring, professional, and knowledgeable about dementia, with excellent follow-up. The team is dedicated, communicates well, and treats residents like family.
Kristine was late to meet the visitors and was described as unprofessional for saying she had to go to the potty. Visitors reported a moldy, urine-like odor in back areas and an artificial fruity scent in the lobby. The reviewer claimed the kitchen head chef had no formal training and that calling her a chef amounted to false advertising. They described pricing as outrageous with additional fees, including being asked to supply Kleenex, for nearly $9,000 a month for a shared room. They recommended other facilities such as Hollybrook, Mercy Creek, or Evergreen as better options. One reviewer alleged their mother suffered neglect, dehydration, and died after a short stay. They reported high staff turnover and loss of belongings, with soiled bedclothes and urine/feces on the floor. Administrators were described as unprofessional, rude, and dishonest.Sugar Creek shows up in people's stories as a place that many visitors grow fond of, often after multiple tours and a growing appreciation for how the team engages with residents. Across the years, people describe Sugar Creek as a facility with an overwhelmingly positive culture, where staff members are attentive, friendly, and genuinely dedicated to both residents and their families. Those who have spent time there repeatedly highlight the way the team treats residents at their level of care, the energy the staff brings to daily activities, and the sense that Sugar Creek operates with a caring, family-like ethos.
A common thread among the most enthusiastic accounts is the personnel who stand out for their specific roles. Several reviewers name Lyndsey in administration, Bobby the culinary chef, and Kristyn in Marketing and Admissions as especially noteworthy. They are portrayed as approachable, knowledgeable, and supportive, with one reviewer even stating that Sugar Creek has "an amazing team" and that they would highly recommend the community. For families navigating memory care and long-term planning, Kristyn's accessibility and professionalism in particular are repeatedly praised, underscoring the perception of a well-coordinated, resident-centered operation.
Many reviewers recount intimate, meaningful moments that reinforce their trust in Sugar Creek. Christine's warm welcome at the door with a smile and cookies on one visit stands out as an emblem of the community's hospitality. Managers who answered questions with helpful information and a sense of transparency are described as making a strong impression; a clean, well-kept facility coupled with friendly staff created a perception that Sugar Creek was a place you could feel comfortable placing a loved one. Several reviewers concluded that, given what they observed and learned, Sugar Creek would be their first choice when the time came to make a placement decision.
Stories of family comfort and gratitude appear in several reviews. One family spoke of choosing Sugar Creek for their grandmother from fall 2024 until her passing in August, noting that she was cared for better there than at any prior facilities. They described how staff valued and cared for their grandmother, how caring for her extended to the family during hospice care, and how thoughtful gestures - snacks, resources, and responsiveness to questions - made a difficult time more manageable. Another review highlighted the experience of a stepmother and father who benefited from Sugar Creek's supportive environment, noting that staff were loving, attentive, and present during daily life and at the end of life. In these stories, Sugar Creek is portrayed not just as a place to live, but as a community that can extend comfort and practical support to families in crisis.
Several entries celebrate Sugar Creek's memory care capabilities and ongoing improvements. A reviewer described Sugar Creek as an all-inclusive memory care center, where the staff are trained to assist residents at all levels and where the director's team facilitated good decisions for loved ones who could not move in immediately. They also praised the modern, bright atmosphere, the daily activities, and the staff's ability to work closely with families to tailor care plans. For many families, Kristyn's consistent follow-up and dementia knowledge provided reassurance that the right conversations were happening and that decisions were being made with diligence.
Yet not every experience was perfectly aligned with the best memories. One review offered a stark counterpoint: a tour with a staff member named Kristine that began with an awkward moment - an admission she needed a moment because she "has to go potty," which the reviewer found unprofessional. The tour then lingered on odor and cleanliness issues, with the reviewer describing a persistent, unpleasant scent and a back area that seemed to present a moldy, musty odor. The reviewer also questioned the kitchen's leadership, challenging the claim of a "head chef" and labeling the kitchen staff as not formally trained. Price concerns were also prominent, with claims of nearly $9,000 per month for a shared room and additional, unbundled fees that some felt made Sugar Creek less competitive than other facilities.
There are equally earnest accounts that speak to concerns about care quality and outcomes. One family shared a heartbreaking narrative about their mother's decline while at Sugar Creek, describing dehydration, dehydration signs such as cracked lips, and a period of lethargy that culminated in hospitalization and passing. They attributed these concerns to insufficient care and expressed disappointment in the last weeks of life, despite recognizing the emotional toll of the situation. Another reviewer painted a broader, darker picture of the community's life, mentioning a strong sense of care and kindness in memory care alongside allegations of neglect and a perception of mismanagement, including items going missing and routine turnover that affected trust.
Against these more challenging notes, multiple reviews celebrate Sugar Creek's daily vitality and the staff's everyday commitment. Comments about the memory care staff's warmth, the cleanliness and upkeep of common areas, and the abundance of activities for residents reinforce a image of a bustling, engaged community. Reviewers repeatedly mention the "Sunday dinner" aroma from the kitchen and the overall sense of a place where residents appear comfortable, cheerful, and well-visited by families. The presence of a close-knit team - Penelope and Sherry noted for their care - and the appreciation for team-based care further illustrate the depth of connection some families feel with Sugar Creek.
In sum, Sugar Creek emerges as a community evaluated through a mosaic of experiences. Many families and visitors celebrate a strong, compassionate team, a clean and inviting environment, responsive administration, and robust memory care programs that prioritize engagement and family involvement. At the same time, there are concerns that surface in some reviews: professional conduct during tours, questions about pricing and inclusions, odor or upkeep observations in certain areas, and at least one deeply troubling account of possible neglect in the last weeks of a resident's life. Taken together, the feedback paints a picture of a facility that is widely valued for its people and its mission, while also inviting ongoing attention to policy, training, communication, and quality assurance to address the varied experiences of residents and their families.
38 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Central Illinois Regional (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible. Respite programRespite programs provide short-term relief for family caregivers and allow seniors to receive temporary care in a safe and supportive environment. These programs help prevent burnout among caregivers, promote socialization for seniors, and offer a break from the challenges of daily caregiving responsibilities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sugar Creek Alzheimer’s Special Care Center in Normal, IL is an assisted living community that specializes in providing care for individuals with Alzheimer's disease and other forms of dementia. We offer a range of services and amenities to ensure the comfort and well-being of our residents.
Our community is fully furnished and includes amenities such as cable or satellite TV, a dining room, a small library, and outdoor spaces for relaxation and enjoying nature. Residents can stay connected with family and friends through our Wi-Fi/high-speed internet access. Housekeeping services are provided to maintain a clean and tidy living environment.
At Sugar Creek Alzheimer’s Special Care Center, we understand the importance of proper nutrition for individuals with specific dietary restrictions. Our dining program offers restaurant-style meals prepared with special dietary considerations in mind.
To promote mental wellness and engagement, we provide various resident-run activities as well as scheduled daily activities. These activities are designed to stimulate cognitive abilities and encourage social interaction among residents.
Our dedicated staff members provide 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management services are also available to ensure that residents receive their prescribed medications on time. We work closely with healthcare providers to coordinate the best possible care for our residents.
For those who require temporary care or respite, we offer a respite program where individuals can stay for shorter durations while receiving the same level of personalized care.
In addition to the services within our community, there are several amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This allows for convenient access to various resources and services in the local area.
Sugar Creek Alzheimer’s Special Care Center is committed to providing specialized memory care programming that caters specifically to the unique needs of individuals with dementia. We strive to create a warm and supportive environment where residents can live comfortably while receiving the highest quality of care.
Sugar Creek Alzheimer’s Special Care Center is located at 505 East Vernon Avenue, Normal, IL 61761 in McLean County, Illinois
Sugar Creek Alzheimer's Special Care Center offers a comprehensive array of features designed to enhance the quality of life for residents facing memory-related challenges. Assistance with dressing, bathing, and transfers ensures that residents receive the personalized attention they need for daily activities while promoting dignity and self-esteem. Medication management provides peace of mind by ensuring that all prescriptions are administered accurately and timely, preventing complications associated with mismanagement. Meal preparation and service cater to dietary needs, fostering nutrition crucial for overall well-being. Transportation arrangements facilitate access to medical appointments, vital for ongoing health monitoring, while coordination with healthcare providers ensures continuity of care tailored to individual needs. The 24-hour supervision guarantees safety and immediate support in case of emergencies. Additionally, specialized memory care programming addresses cognitive decline through engaging activities, complemented by a mental wellness program aimed at enhancing emotional health. These services collectively create an environment that promotes autonomy while addressing the unique challenges faced by individuals with dementia or Alzheimer's disease.
Sugar Creek Alzheimer’s Special Care Center on seniors.fyi includes 13 photos including images showing interior, decor, bedroom, living room, windows, fireplace, dining table, outdoor, and more.
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Understanding Dementia Behaviors: Practical Insights and Strategies for Caregivers
Dementia affects memory and cognitive function in older adults, presenting challenges for caregivers due to behavioral changes such as confusion and mood swings. Compassionate, person-centered care that considers individual history and preferences, along with effective communication and environmental modifications, is essential for supporting both patients and their caregivers.
When Dementia Sparks Anger and Aggression: Understanding the Connection and Ways to Cope
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Dementia Behaviors: In-Depth Understanding and Effective Coping Strategies
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Interior
Decor
Living Room
Building
Bedroom
Trees
Windows
Lighting
Fireplace
Television
Dining Table
