Heritage Health Normal
SaveInterior
Building
Bedroom
Dining
Landscaping
Exercise Equipment
509 North Adelaide, Normal, IL 61761
For more information about senior living options: (844) 490-3973
The staff at Heritage Manor-Normal is understaffed. It can be difficult to get someone to call back with medical information. The facility has a high turnover rate for staff, including supervisors. Communication with the facility is poor, often resulting in unanswered calls and unreturned messages. The facility denied a request for a compassionate visit, leaving a resident to pass away alone. Some residents felt excluded due to the activities and events being centered around the Christian faith.Heritage Manor-Normal is a skilled care facility where the experiences and opinions of residents and family members vary. Some individuals have a fairly neutral outlook, finding their overall experience to be pretty good. The facility offers amenities such as lounges, an outdoor patio area, shuttle services, and even transportation to doctor appointments. In the past, they organized enjoyable activities like bingo and ice cream socials. Additionally, Heritage Manor-Normal focuses on therapy and rehabilitation in their exercise room.
However, there are some areas where the facility falls short. One common complaint is understaffing, which seems to be a prevalent issue in many places similar to Heritage Manor-Normal. There have been instances where it was challenging to reach staff members for medical information and receive call backs promptly. Moreover, there seems to be a high turnover rate among employees, including supervisors, with agency staff filling in frequently.
Communication has been problematic for some families as well. Despite efforts to contact the facility regarding concerns or requests, they often encountered voicemail or experienced delays in receiving responses. This lack of communication can be particularly distressing during difficult situations or when seeking compassionate visits.
On the other hand, there are positive accounts from individuals who had pleasant experiences with Heritage Manor-Normal. Some appreciated the warm reception they received from staff members during their tours and phone conversations. They admired the nice decor and layout of the facility, highlighting the memory ward that appeared well-equipped with engaging activities for residents. The rooms were spacious and allowed personalization.
Additionally, one individual volunteered in the Alzheimer's wing of Heritage Manor-Normal and commended the care provided by almost everyone they interacted with. They observed a great level of compassion and professionalism among nurses, janitors, and other staff members throughout the facility. The social companionship volunteer also noted that despite facing mental and physical challenges, residents appeared content and well-adjusted under their care.
However, it is worth mentioning that some residents of different faiths may feel a sense of disassociation due to the Christian-based activities and events offered at Heritage Manor-Normal. While it is a consideration for families of diverse religious backgrounds, many still view the facility as a place where they would be grateful for their loved ones to spend their elder years.
Overall, Heritage Manor-Normal presents a mix of experiences. Some individuals find the facilities and staff commendable, despite occasional issues with communication and understaffing. The variety of amenities and activities, along with the focus on therapy and rehabilitation, seem to be appreciated by many. However, it is crucial for prospective residents and their families to be aware of potential challenges they might face concerning communication or religious preferences.
141 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesThe Heritage Health Normal in Normal, IL is an assisted living community that offers a variety of amenities and care services designed to enhance the quality of life for its residents. The community boasts a range of amenities including a beauty salon, cable or satellite TV, a computer center, and a fully furnished living space. Residents can enjoy their meals in the dining room with restaurant-style dining or prepare their own meals in the kitchenette. Outdoor enthusiasts will appreciate the garden and outdoor space available for relaxation and recreation.
The care services provided at Heritage Health Normal ensure that residents receive personalized assistance as needed. The 24-hour call system and supervision ensure round-the-clock support and peace of mind. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents stay on track with their medication regimen.
For those with specific dietary needs, the community offers special dietary restrictions options including diabetes diet. Meal preparation and service are provided so that residents can enjoy delicious and nutritious meals hassle-free. Mental wellness programs are also available to support overall emotional well-being.
In addition to all these amenities and care services, there is also a wide range of activities for residents to enjoy. Planned day trips allow for exploration outside the community, while resident-run activities provide opportunities for socialization and engagement within the community itself. Fitness programs are available to promote physical well-being.
Heritage Health Normal is conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, theaters, and hospitals. This ensures that residents have easy access to necessary services and entertainment options.
Overall, Heritage Health Normal provides a comprehensive assisted living experience that prioritizes comfort, convenience, and individualized care in an inviting and vibrant community setting.
Heritage Health Normal is located at 509 North Adelaide, Normal, IL 61761 in McLean County, Illinois
Heritage Health Normal on seniors.fyi includes 6 photos including images showing interior, garden, landscaping, bedroom, building, entrance, shrubs, dining, and more.
Adelaide Retirement Apartments
Normal, IL
Evergreen Place Assisted Living Normal
Normal, IL
Evergreen Place Assisted Living
Normal, IL
Mclean County Nursing Home
Normal, IL
The Village at Mercy Creek
Normal, IL
Loft Rehab & Nursing Of Normal
Normal, IL
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
California's Form 602A: An In-Depth Examination of Senior Care Assessment
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
Interior
Building
Bedroom
Dining
Landscaping
Exercise Equipment
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention