Niles Nursing & Rehab Center

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Niles Nursing & Rehab Center

9777 Greenwood, Niles, IL 60714

For more information about senior living options: (844) 490-3973

4.4 from 94 reviews
5 stars
76
4 stars
4
3 stars
0
2 stars
0
1 stars
14

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    Overall Review of Niles Nursing & Rehab Center

    Pros

    • pro The staff at Niles Nursing Home are described as compassionate and professional, delivering outstanding care.
    • pro The facility is well-maintained and offers excellent services.
    • pro Residents and staff are friendly and welcoming.
    • pro Therapy and rehabilitation services are praised as amazing.
    • pro The dining program includes a variety of Korean dishes at every meal.
    • pro The care team consistently goes above and beyond to provide the best care experience for residents.
    • pro Specific staff members, such as Mrs. Cho Hyun-sook and Ms. Linda, are gratefully acknowledged for their dedicated care.
    • pro The outdoor patio provides a space for residents and staff to enjoy fresh air and sunshine.

    Cons

    • pro The reviewer described the facility as extremely disappointing.
    • pro They called it a disaster, stating the place was beyond nasty with no clean washcloths or towels.
    • pro They claimed about 95% of the staff do not understand basic care.
    • pro The food was described as something they wouldn't feed to animals.
    • pro Some staff were rude and rough, and family members were too embarrassed to visit.
    • pro A roommate cried out for help and ended up with a large wound, severe infection, and even maggots.
    • pro They warned not to send anyone there, saying residents would not feel human and could die; there were numerous state violations and the place should be shut down.
    • pro The bathroom area was dirty, with dirt, mold, and spiders, and staff did not clean it.
    • pro The room/bedroom was dirty and cramped, described as looking like a storage closet with old beds.
    • pro Pain medication was argued over, with proper pain relief not consistently provided.

    Review

    The collection of experiences surrounding Niles Nursing Home paints a portrait of a place that many families hold dear, while also revealing cracks that have left others frustrated and deeply concerned. Across the board, there is a palpable sense of gratitude for the care and dedication shown by the team, especially those who interact directly with residents and their families. Several family members highlight Mdm Cho and the wider Korean department as a steady, reassuring presence. Their voices describe a community where warmth, smiles, and a readiness to help seem baked into the daily rhythm of the home, from the lobby to the more intimate corners of patient rooms.

    A recurring thread among the positive assessments is the sense that Niles feels like a true home for both elders and the staff who care for them. Families speak of consistent, compassionate care that goes beyond the basics, with therapy and rehabilitation being praised for their effectiveness. The care teams are described as professional and deeply involved, with many references to staff members who treat residents with dignity and patience. The facility's atmosphere is often depicted as welcoming and well-maintained, with notes about clean spaces, open communication, and a proactive approach to meeting the needs of residents and their families alike. The presence of a structured, attentive team - ranging from therapists to front-desk staff - appears central to these affirmations of value and trust.

    In addition to general care, several reviews celebrate the specific cultural and culinary offerings at Niles. The variety of Korean dishes at each meal, the friendly rapport between staff and residents, and opportunities for cultural activities - such as an implied Korean choir - are cited as meaningful highlights. The testimonies reflect a sense that meals are more than sustenance; they are a meaningful part of the residents' daily routine, contributing to a sense of identity, comfort, and well-being. Several families also point to the outdoor patio and the spacious design of the building as beneficial features, offering residents fresh air and room to maneuver, which helps create an environment that supports both physical and emotional health.

    Behind the positive stories, however, lies a constellation of serious concerns expressed by other families. Some reviews describe the facility as disappointing or even dangerous in certain respects, highlighting delays in seemingly basic tasks - such as installing a mirror in a bathroom or ensuring timely dentist visits, which were reportedly scheduled only once a month. In these accounts, requests from family members sometimes disappeared into a backlog, with consequences for residents who required timely attention and care. There are explicit warnings about neglect, such as a relative not being seen promptly by medical staff or being placed on a schedule that left them waiting far longer than anticipated for essential services. These criticisms convey a fear that administrative bottlenecks can undermine the quality of care, erode trust, and create unnecessary distress for both residents and their families.

    Other reviews amplify the concerns with more troubling scenarios. There are alarming descriptions of dirty rooms, mold, and spider infestations, as well as criticisms about bedding and overall cleanliness that make patients and visitors uncomfortable. In some accounts, residents allegedly experienced missed or improper care that led to painful outcomes, including wounds and infections. There are also stories of staff behavior described as rude or uncaring by some witnesses, and of family members who felt compelled to withdraw from visits because of the atmosphere or the treatment they observed. A few reviews go so far as to allege violations and call for sanctions, portraying the facility as unsafe or dehumanizing in ways that would demand regulatory scrutiny.

    Despite the breadth of positive sentiment, the negative experiences often center on a perceived gap between the compassionate, personable approach of many individual staff members and the systemic or administrative shortcomings that undermine consistent, reliable care. In several narratives, families express deep gratitude for specific staff members who went above and beyond - names frequently mentioned include the Korean department leadership, such as Mrs. Cho and Ms. Linda, as well as front-desk personnel like Sheryl, and various care and therapy teams. Yet these same families acknowledge that gratefully received moments of care can be overshadowed by episodes where communication breaks down, or where basic safety and cleanliness standards appear not to have been met. This tension between heartfelt, person-to-person care and troubling lapses in facility management emerges as a unifying theme across the testimonies.

    Taken together, the reviews present a nuanced picture of Niles Nursing Home. On one hand, there is a powerful testament to the humanity and dedication of many staff members who make residents feel valued, secure, and cared for - particularly through meaningful cultural connections, responsive therapy, and a sense of community. On the other hand, there are significant concerns about administrative responsiveness, consistency of basic care, cleanliness, and safety that cannot be ignored. Families calling for improvements emphasize the importance of timely maintenance, reliable access to medical and dental services, better housekeeping standards, and a more robust system to keep residents' needs at the forefront of daily operations. The stories suggest that Niles has the potential to be a genuinely exemplary care environment when its most committed staff are empowered to address these gaps with equal attention to both the human and the logistical dimensions of care.

    Features

    Housing

    • 304 resident community capacity 304 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago O'Hare International (6 miles away) Chicago O'Hare International (6 miles away)
    • Chicago Midway (19 miles away) Chicago Midway (19 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Niles Nursing & Rehab Center is an assisted living community located in Niles, IL. With a focus on providing exceptional care and comfort to its residents, the facility offers a wide range of amenities and care services.

    For the convenience and enjoyment of residents, Niles Nursing & Rehab Center provides a variety of amenities. Residents can visit the on-site beauty salon to pamper themselves or relax in the gaming room for some entertainment. For those who want to stay active, there is a fitness room equipped with exercise equipment. The fully furnished living spaces ensure that residents have all the necessary comforts, and private bathrooms provide added privacy. The community also features outdoor spaces such as a garden where residents can enjoy fresh air and nature.

    Dining at Niles Nursing & Rehab Center is a pleasant experience, with restaurant-style dining available in the dining room. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met.

    Care services offered include 24-hour call system and supervision for added safety and peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that residents receive their medications in a timely manner. A mental wellness program focuses on promoting emotional well-being among residents.

    To keep residents engaged and entertained, Niles Nursing & Rehab Center offers various activities throughout the day. These include fitness programs to promote physical health, planned day trips to explore nearby attractions, resident-run activities for social interaction, as well as scheduled daily activities to cater to different interests.

    In terms of proximity to essential services, Niles Nursing & Rehab Center is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This makes it easy for residents to access these services when needed.

    Overall, Niles Nursing & Rehab Center is a vibrant assisted living community that strives to provide excellent care while offering numerous amenities and engaging activities for its residents.

    Nearby Places of Interest

    Pharmacies

    • Rise Dispensaries Niles (0.2 miles)
    • Walgreens (1 miles)
    • Walgreens (2.7 miles)
    • Walgreens (2.8 miles)
    • Walgreens (3.1 miles)
    • Walgreens (3.4 miles)
    • Walgreens (3.7 miles)

    Restaurants

    • Panda Express (0.6 miles)
    • Portillo's Hot Dogs (1.3 miles)
    • Wildfire (1.8 miles)
    • Glenview Dairy Bar (2 miles)
    • Raising Cane's Chicken Fingers (2.5 miles)
    • Beacon Tap (3.5 miles)
    • McDonald's (4.7 miles)

    Hospitals

    • Glenbrook Hospital (2.5 miles)

    Parks

    • Clarkson Park (4.4 miles)
    • Briarwood Park (6.8 miles)
    • South Park (7.1 miles)
    • West Ridge Center (7.4 miles)
    • Lake Arlington (7.5 miles)

    Cafes

    • Starbucks (4.6 miles)
    • Starbucks (6.3 miles)
    • Starbucks (6.7 miles)
    • Starbucks (7.2 miles)
    • Starbucks (7.4 miles)
    • Starbucks (7.5 miles)

    Physicians

    • Physicians Cosmetic Institute (4.7 miles)
    • Resurrection Medical Center Professional Building (5 miles)
    • North Shore Physicians Group (5.7 miles)
    • Northwestern Memorial Physicians Group (6.1 miles)
    • NorthShore Medical Group (6.5 miles)

    Transportation

    • O'Hare Multi-Modal Facility (5 miles)
    • Cta (5.3 miles)
    • United Club (6.3 miles)
    • Terminal 5 (6.3 miles)
    • SAS Business Lounge (6.3 miles)
    • Concourse L (6.4 miles)
    • Admirals Club (6.4 miles)

    Theaters

    • AMC Village Crossing Theatre (5.1 miles)
    • AMC Rosemont 18 (5.6 miles)

    Places of Worship

    • Congregation Solel (7.3 miles)
    • North Shore Congregation Israel (7.6 miles)

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