Generations At Regency

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  • Interior

    An elderly woman smiling with a white snake draped around her neck.

  • Outdoors

    A brick healthcare facility with outdoor seating and landscaping.

  • Decor

    A cozy bedroom with a bed, bookshelf, and microwave.

  • Trees

    A group of seniors in wheelchairs enjoying an outdoor performance.

  • Windows

    A quiet hallway with a seating area by the window, featuring two armchairs and decorative plants.

  • Dining

    An elderly woman and a man enjoying a meal together in a restaurant setting.

  • Outdoor

    An outdoor musical performance attended by an audience, including elderly individuals in wheelchairs.

  • Lobby

    A modern reception area with natural lighting and contemporary furnishings.

  • Exercise Equipment

    A well-lit gym with exercise equipment including a treadmill and stationary bikes.

  • Office

    A group of healthcare professionals in scrubs gathered around a table in an office setting, possibly celebrating an occasion.

  • Healthcare

    A group of healthcare professionals holding a poster with a heart design and text.

  • Art

    Three people holding a large drawing with a heart and colorful designs.

Generations At Regency

6631 Milwaukee Avenue, Niles, IL 60714

For more information about senior living options: (844) 490-3973

3.8 from 100 reviews
5 stars
49
4 stars
25
3 stars
2
2 stars
5
1 stars
19

Skilled Nursing Facility

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    Overall Review of Generations At Regency

    Pros

    • pro A nurse practitioner with a messy bun was noted as particularly helpful.
    • pro The facility has a nice setting and friendly staff.
    • pro The nurses are very nice and engaging, and the CNAs are described as rockstars at caring for residents.
    • pro The therapy team is wonderful and helps patients get back on their feet.
    • pro CNAs are amazing, caring, and compassionate.
    • pro The staff are very friendly.
    • pro A CNA supervisor is described as the best ever, hardworking, and going above and beyond.
    • pro Regency is praised for excellent nursing facilities, a very good kitchen, and caring people.

    Cons

    • pro He fell from his nearly rail-less bed shortly after arrival and was severely criticized by a nurse for the fall.
    • pro He was made to wear mittens despite not having permission.
    • pro Generations at Regency did not provide useful care for seriously ill patients.
    • pro The oxygen generator sounded like a jet airplane taking off and disrupted sleep.
    • pro Regency could not help with low hemoglobin or low blood pressure, leading to transfers to Resurrection Hospital.
    • pro The reviewer described moving to a room with three other women, no window or light, no therapy or restorative care, followed by the patient's death and a bill over 10,000.
    • pro The facility was described as negligent and uncaring, with poor attention to patient needs and unprofessional admission practices.
    • pro The reviewer claimed staff lied about a relative being present and that care was insufficient.
    • pro A respiratory staff member was rude; not recommended.

    Review

    Generations at Regency elicits a wide spectrum of experiences from families and patients, reflecting both moments of genuine care and troubling concerns about safety, communication, and continuity of care. Several reviewers describe a facility that can feel warm and welcoming on some days, with staff who are patient, friendly, and attentive. Others recount episodes that left them deeply worried about their loved ones' well?being, citing harsh words from staff, a sense of neglect, and processes that seemed to fail when serious health needs were present. Taken together, the comments reveal a facility that is not uniformly experienced and that can be a source of both comfort and distress depending on the day, the staff on duty, and the specific medical challenges a patient faces.

    On the negative end, some residents and their families report frightening safety lapses and punitive interactions. One account describes a patient who fell from a bed that was described as almost rail-less, followed by what the writer felt was severe criticism from the nurse. In another instance, a resident was required to wear mittens despite explicit requests from a family member to refrain, raising concerns about patient autonomy and consent. The same person notes that the facility's oxygen generator produced a loud jet?aircraft noise that disrupted sleep, suggesting that even relatively basic comforts could be compromised. These incidents paint a picture of a setting where critical safety and comfort needs may not always be prioritized or adequately managed.

    Medical stability and appropriate escalation of care also appear as points of concern in some reviews. A man was sent from Regency to nearby Resurrection Hospital twice - first after a week due to a low hemoglobin reading, and then a couple of days later because of low blood pressure. In those episodes, the reviewer felt Regency was unable to provide meaningful help to stabilize the patient, prompting transfers to a higher level of care. Another review echoes this sentiment, noting that Regency did not seem to have the skills or resources to assist seriously ill patients, even if the intention to provide good care was present among many staff members. The sense that more acute needs require resources or expertise beyond what Regency could offer is a recurring thread in several accounts.

    Yet the narrative is not uniformly grim. A number of reviewers highlight very positive interactions with specific staff members who stood out for their compassion and effectiveness. One commenter singled out a nurse practitioner with a messy bun as someone who was particularly helpful. CNAs are frequently praised as hardworking, kind, and genuinely engaged with residents, with some remarks describing CNAs as "rockstars" in their care duties. The therapy team is repeatedly described as capable and supportive, with phrases like "windyful" (a positive characterization) used to describe the team's impact on rehabilitation goals. The dining room staff, including a server named Melanie who delivers meals with care, and Arlene, who is noted as exceptionally attentive, are cited as examples of how small, consistent acts of kindness can improve daily life for residents. Administrators and front desk staff also receive praise in several reviews, including Renee for her helpfulness and Sylvia for her welcoming smile, suggesting that when the administrative layer is responsive and engaged, families feel better about the overall experience.

    There are also mixed messages about the facility's environment and the broader culture surrounding care. Some reviewers emphasize a clean, well?run facility with a structured atmosphere and a sense that the staff genuinely wants to help patients recover and regain independence. Others describe concerns about care planning and follow?through, including frustrations with call backs from admissions staff who would not return phone messages or provide timely information, especially during the admission process. A few entries touch on the administrative side's communication gaps, the difficulty of navigating social services, and a sense that promises were not always kept. These contrasts highlight the reality that, for some families, positive day?to?day interactions can be overshadowed by administrative friction or inconsistent responsiveness.

    Another layer to the reviews concerns expectations around restorative care and post?acute therapy. Several testimonials celebrate Regency's potential for meaningful rehabilitation when therapy teams are engaged and there is a supportive environment that encourages mobility and social participation. At the same time, other reviewers report chairs locked into place, delayed or canceled therapy sessions, and a sense that patients might be deprived of the level of restorative services needed to maximize recovery. The variability here appears to be tied to staffing, scheduling, and the degree of interprofessional coordination, leaving some residents to experience productive rehabilitation while others face uncertainty about when and how therapy will proceed.

    The reviews also extend into the realm of personal testimonials about care during clinical training periods. Some individuals who completed clinicals at Regency describe the experience positively: staff were helpful to students, the environment was clean and well?organized, and residents appeared engaged with the care processes. A fellow student's critique about an instructor's demeanor and a separate note alleging pressure from the school to produce positive reviews reflect a tension that sometimes accompanies clinical education settings. Despite these concerns, many students and reviewers alike acknowledged that the facility offered rich opportunities to observe and participate in real?world caregiving, reinforcing that Regency can be a meaningful learning environment as well as a care setting.

    Finally, several reviewers bring up a broader sense of trust and caution regarding Medicare timelines and billing practices. One recounts how the 100?day Medicare window complicated decisions about placement and care, with a suggestion that pricing and post?death billing were distressing for families. Another reviewer describes a scenario in which a loved one's care home ultimately caused significant financial strain and ethical concerns about billing and care adequacy after death. These testimonies underscore the importance families attach to transparent billing, clear communication, and alignment between clinical care and the financial realities of long?term or post?hospital rehabilitation settings.

    Taken together, the collection of experiences at Regency presents a nuanced picture. Some residents and families speak highly of particular staff members, the warmth of dining rooms, active engagement by therapy teams, and the overall culture of care when operations run smoothly. Other families describe tangible safety and autonomy concerns, frustrations with communication, and periods when the facility seemed unable to meet urgent medical needs. The common thread is a facility capable of warmth and effective, compassionate care in many moments, but also one that can fall short in critical areas - especially when medical acuity rises, when staffing demands are high, or when administrative processes fail to keep pace with residents' needs. For anyone evaluating Regency, it may be valuable to consider these varied experiences, ask targeted questions about safety protocols, therapy availability, and admission processes, and seek firsthand input from multiple caregivers to gain a complete sense of how the facility operates on a day?to?day basis.

    Features

    Housing

    • 300 resident community capacity 300 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago O'Hare International (6 miles away) Chicago O'Hare International (6 miles away)
    • Chicago Midway (15 miles away) Chicago Midway (15 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Generations At Regency is an assisted living community located in Niles, IL. We offer a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.

    Our community features a beauty salon where residents can indulge in some pampering and get their hair and nails done. Residents can also enjoy their favorite TV shows with our cable or satellite TV. For those who need transportation, we provide community-operated transportation as well as transportation arrangements for non-medical purposes and doctor's appointments.

    Our computer center is equipped with high-speed internet, allowing residents to stay connected with loved ones or browse the web at their convenience. Dining is a restaurant-style experience, offering delicious meals prepared by our staff and accommodating special dietary restrictions.

    At Generations At Regency, we prioritize the wellness of our residents. Our fitness room and wellness center are designed to promote physical health and wellbeing. We offer assistance with activities of daily living, such as bathing, dressing, and transfers, providing 24-hour supervision and call system for peace of mind.

    For entertainment purposes, we have a gaming room, small library, outdoor space for relaxation or gardening activities, along with resident-run activities organized by our caring staff. We also provide planned day trips for those who enjoy exploring new places.

    With 17 pharmacies nearby, medication management is convenient for our residents. Additionally, there are numerous restaurants in the vicinity for dining options outside of the community. Nearby parks provide opportunities for enjoying nature and taking leisurely walks.

    Generations At Regency strives to create a warm and friendly environment where seniors can thrive while receiving the care they need. Come join our community where you will find comfort, convenience, and companionship all under one roof!

    Nearby Places of Interest

    Restaurants

    • Superdawg Drive-In (0.4 miles)
    • Chick-Fil-A (1.3 miles)
    • Raising Cane's Chicken Fingers (2.7 miles)
    • Portillo's Hot Dogs (3.9 miles)
    • Culver's (4 miles)
    • Panda Express (4 miles)
    • McDonald's (4.7 miles)

    Pharmacies

    • Walgreens (0.5 miles)
    • CVS Pharmacy (0.8 miles)
    • Walgreens (1.4 miles)
    • CVS Pharmacy (1.8 miles)
    • Walgreens (2.2 miles)
    • CVS Pharmacy (2.7 miles)
    • Walgreens (2.9 miles)

    Theaters

    • AMC Village Crossing Theatre (1.5 miles)
    • AMC Rosemont 18 (4.2 miles)

    Physicians

    • Resurrection Medical Center Professional Building (1.5 miles)
    • North Shore Physicians Group (2.6 miles)
    • Physicians Cosmetic Institute (4.9 miles)

    Transportation

    • Cta (2.7 miles)
    • Jefferson Park Bus Terminal (2.7 miles)
    • Cta (3.7 miles)
    • O'Hare Multi-Modal Facility (4.6 miles)
    • SAS Business Lounge (5.4 miles)
    • Terminal 5 (5.4 miles)
    • Concourse L (5.7 miles)

    Parks

    • Portage Park (3.6 miles)
    • Independence Park (4.8 miles)
    • Warren Park (5.3 miles)
    • Horner Park (5.6 miles)
    • Dubkin Park (6.3 miles)
    • Unity Playlot Park (6.5 miles)

    Cafes

    • Starbucks (4.6 miles)
    • Starbucks (5.4 miles)
    • Little Beans Cafe (5.5 miles)
    • Starbucks (6.5 miles)
    • Starbucks (6.5 miles)

    Hospitals

    • Swedish Covenant Hospital Cancer Care (5.1 miles)
    • Saint Francis Hospital (5.8 miles)

    Frequently Asked Questions

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