Avanti Wellness & Rehab

Pros

• Liliana was recognized as a helpful CNA who made a positive impact on the care provided to residents.
• The facilities are clean, well-lit, and friendly, creating a pleasant environment for residents.
• The nursing staff demonstrated patience when dealing with difficult patients, showcasing their commitment to care.
• The facility has large rooms that are comfortable and equipped with televisions, enhancing the living experience for residents.
• Recent renovations have improved the aesthetics and fixtures of the facility, contributing to a more modern atmosphere.
• There is usually enough staff available to meet resident needs promptly, ensuring efficient support for those in care.
• Families can enjoy quality time with residents in designated outdoor areas like the patio/gazebo or nearby walking paths.

Cons

• Since Elevated North took over, the facility has gone downhill, leading to dissatisfaction among residents and families.
• The administration team is unresponsive and fails to return phone calls when issues arise.
• Staff members are described as unprofessional and often do not follow proper protocols.
• There have been significant safety concerns, such as a resident falling at night without any nurse present to assist.
• Although the facility claims to provide Wifi, it is actually non-functional due to malfunctions.
• The food quality is average and often appears unappetizing to residents.
• When staffing shortages occur, little things can be overlooked, negatively impacting resident care.
• Residents often rely on advocates or frequent family visits for better attention and care from staff members who may be unfamiliar with them on different days.

Review

Elevate Care North Branch has been the subject of mixed reviews from those who have entrusted their loved ones to this facility. While some families have experienced positive interactions and a relatively clean environment, others have voiced significant concerns regarding the overall quality of care, administrative responsiveness, and staff professionalism. This dichotomy in experiences paints a complex picture of the center's operations under the management of Elevated North.

One recurring theme among reviewers is the state of the administration and its communication with families. Several individuals expressed frustration at the lack of follow-up on important issues, noting that phone calls concerning their relatives' well-being often went unanswered. Such negligence raises critical questions about the facility's commitment to providing supportive care for its residents and their families. One reviewer specifically highlighted that only one Certified Nursing Assistant—Liliana—was helpful during their stay, further underscoring what appears to be an inconsistency in staff performance.

The incident involving a fall is particularly alarming; a resident fell just before discharge after having no nursing assistance available at night, resulting in a fractured arm that necessitated hospitalization. Although some staff members attempted to assist following this incident, it revealed significant gaps in staffing protocols and patient safety measures during night shifts. Reviewers noted that despite certain staff showing compassion and support, there were moments when assistance was slow or ineffectual—especially when paging nurses for help proved lengthy or unproductive.

The physical attributes of Elevate Care North Branch have garnered more favorable comments. Many describe the facilities as clean and well-lit, featuring large rooms equipped with televisions—a comforting amenity for patients. The common areas are reportedly neat and furnished modestly yet appropriately. Improvements from recent renovations provide a more appealing aesthetic; however, some rooms remain shared rather than private, potentially compromising residents' comfort levels. Despite this mixed feedback regarding room allocation, several reviews noted that fresh upgrades were made within common spaces to enhance overall living conditions.

While essential amenities like Wi-Fi are claimed to be provided by the facility, practical implementation seems lacking due to reported malfunctions—a disappointment considering connectivity can be vital for family communication in these scenarios. Moreover, while there exists a designated outdoor space for family gatherings—such as patios or gazebos—the limited size often leads to overcrowding during pleasant weather conditions. Thus, accessibility may not always meet residents’ needs effectively.

Dining experiences appear somewhat inconsistent as well; while food is deemed average by some reviewers, it's often described as unappetizing or occasionally lacking in variety. In terms of staffing levels across various shifts, most residents reported receiving timely support without prolonged waiting times; however, peak hours sometimes saw lapses where tasks were neglected due to chaos or disengagement among staff members unfamiliar with specific resident needs.

Ultimately, reviews of Elevate Care North Branch illustrate significant discrepancies between individual experiences within this healthcare environment. While certain aspects such as cleanliness and caring attitudes from select staff members offer glimmers of hope within an otherwise troubling narrative about reception quality and administrative oversight—including crucial incidents involving patient safety—the overarching feeling remains one marked by concern over consistency and professionalism in care delivery amid an apparent demand for improved structural management at this rehabilitation center known primarily for accommodating dialysis patients alongside general rehabilitation services.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.2 miles)
• Walgreens (1.5 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• Superdawg Drive-In (1.2 miles)
• Chick-Fil-A (1.4 miles)
• Raising Cane's Chicken Fingers (1.9 miles)
• Portillo's Hot Dogs (3.2 miles)
• Panda Express (3.2 miles)
• Glenview Dairy Bar (4.2 miles)
• McDonald's (4.6 miles)

Theaters

• AMC Village Crossing Theatre (1.6 miles)
• AMC Rosemont 18 (4.3 miles)

Physicians

• Resurrection Medical Center Professional Building (2 miles)
• North Shore Physicians Group (2.7 miles)
• Physicians Cosmetic Institute (4.7 miles)

Transportation

• Cta (3.4 miles)
• Jefferson Park Bus Terminal (3.5 miles)
• Cta (3.8 miles)
• O'Hare Multi-Modal Facility (4.6 miles)
• SAS Business Lounge (5.5 miles)
• Terminal 5 (5.5 miles)
• Concourse L (5.8 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (5.4 miles)
• Little Beans Cafe (5.5 miles)
• Starbucks (6.3 miles)
• Starbucks (6.4 miles)

Parks

• Portage Park (4.4 miles)
• Independence Park (5.6 miles)
• Warren Park (5.6 miles)
• Clarkson Park (6.2 miles)
• Horner Park (6.2 miles)
• Dubkin Park (6.5 miles)
• Leahy Park (6.6 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (5.6 miles)
• Saint Francis Hospital (5.9 miles)
• Glenbrook Hospital (6.2 miles)