City View Multicare Center
Save5825 West Cermak Road, Cicero, IL 60804
For more information about senior living options: (844) 490-3973
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CityView provided the reviewer with a place to focus on personal growth and rebalance their life. The administrator, Carrie DiPaolo, was described as refreshing and genuinely caring about residents' welfare. The reviewer was thankful for the time spent at CityView and for meeting many wonderful people among residents and staff. CityView offered amenities that add value to residents' lives, according to the reviewer. The office manager and their assistant were consistently available in a timely manner. CityView helped the reviewer take control of their life and hold themselves accountable. The reviewer noted that some staff genuinely care about patients, reflecting dedicated care within the facility. CityView facilitated access to counseling the reviewer needed, contributing to their personal journey.
The reviews describe the facility as extremely unprofessional and disgusting and say it should be shut down. One caller reports a nurse screaming at a resident, saying she wasn't going anywhere. The front desk is said to hang up on callers and refuse to connect them with leadership. The place is described as a "ghhetto" with dirty conditions and poor management. Residents report neglect and a lack of proper patient care. The building is said to have roaches, bedbugs, and a persistent urine odor. Staff are described as lazy, on their phones, sleeping, or flirting, with only a few caring about patients. The elevator area is overcrowded and residents loiter, indicating insufficient supervision. A family member's health allegedly deteriorated there due to neglect and not being on medication. The facility is accused of theft and widespread unprofessional behavior.A chorus of distress and alarm surrounds CityView in Cicero/Chicago, a facility that many reviewers portray as unsafe, unprofessional, and unwelcoming to those who rely on it for care. Across accounts - some from family members, some from former residents, and some from those with only a brief contact - the message is loud and urgent: this place is not prepared to safeguard vulnerable people, and in several cases it is actively harmful. The cries to investigate come from multiple angles: state and local authorities, elected officials, and anyone who values patient welfare and proper care. The overarching sentiment is that this is a facility families should approach with extreme caution, if not outright avoid.
Communication with the staff comes up repeatedly as a problem. Several reviewers describe a pattern of phone refusals, hang-ups, and a general sense of being ignored or dismissed when seeking information or trying to reach a loved one. One incident is described in stark terms: a nurse or supervisor allegedly screamed that a patient "isn't going anywhere," a moment that left a family member shaken and convinced that basic safety and communication are not reliably provided. The fear that important updates could be missed or misrepresented weighs heavily in many accounts, and there is a persistent demand that authorities look into the way information is conveyed to families and guardians.
The physical and hygienic environment is another major point of concern. Reviewers paint a grim picture of cleanliness and upkeep, with repeated references to bad odors, crowded spaces, and constant sensory reminders of neglect. Roaches and bedbugs surface in several descriptions, along with reports of dirty tables, persistent smells, and an overall sense that the building does not meet standard levels of sanitation. The elevator is described as overcrowded and a deterrent to proper movement throughout the facility, while cleanliness issues extend to the common spaces and patient rooms. In short, the environment itself is repeatedly framed as deteriorating and unsafe, augmenting fears about the care residents are receiving.
Care delivery and staff professionalism are central to many complaints. The sources speak of chronic understaffing, with residents having little supervision and staff who are frequently on break, on their phones, or otherwise disengaged. There are specific accusations of laziness and incompetence, with some staff members reportedly sleeping or flirting on the job. In contrast, a small number of reviewers acknowledge that there are some compassionate staff members, and a separate voice notes that there have been moments when staff have shown care and concern. Yet the prevailing narrative is that a large portion of the workforce is overwhelmed, distracted, or inadequately trained, leading to lapses in basic patient care, delays in service, and moments of apparent neglect - such as failures in administering medications or providing timely assistance to residents who need help.
There are also vivid anecdotes of individual incidents that families deem egregious. One reviewer cites a direct nursing oversight that allegedly contributed to a loved one's decline, and another recounts a father's death that the family attributes to neglect or inadequate patient care. Other statements describe haircuts performed without consent, or medications not being administered as prescribed, painting a broader picture of inconsistent and sometimes dangerous care practices. The reviews frequently hinge on sensitivity to residents' vulnerabilities and a conviction that real harm has occurred because of systemic shortcomings.
Within this landscape of critique, there are occasional glimmers of contrasting experience. A former resident offers a long, reflective narrative about CityView that reads more like a personal testimony than a typical complaint. This account emphasizes personal growth, resilience, and the support received from some staff and from the administrator at the time, Carrie DiPaolo. The writer frames their stay as a difficult but ultimately meaningful period in which they found space to confront personal issues, receive counseling, and begin rebuilding their life. They acknowledge the political and cultural headwinds within the facility, yet insist that, despite the challenges, there were people and moments of genuine care that helped them toward positive change. This voice stresses that the facility, for all its flaws, provided something crucial at a pivotal moment in their life.
The reviews converge on one persistent warning: this is not a place to be taken lightly if you love someone who needs ongoing, reliable medical and personal care. The language is unambiguous and urgent. Terms like "ghetto," "unprofessional," and "disgusting" recur, and several postings encourage readers to read the reviews closely and to take seriously the warnings about cleanliness, safety, staffing, and overall quality of care. A clear thread is the plea for accountability and reform - calls for investigations by local and state officials, and for potential families to steer away from CityView until substantive improvements are demonstrably in place.
Taken together, these experiences sketch a facility that provokes strong emotions and serious concern. While it is tempered by the occasional affirmative note from someone who found meaning or improvement during a stay, the dominant impression across the collection is one of alarm, with emphatic appeals for oversight, reform, and protection of vulnerable residents. The stories reflect fear of neglect, suspicion about the consistency of care, and a longing for a safer, more respectful environment where families can trust that their loved ones are treated with dignity, safety, and timely, competent care. The call to action is unmistakable: investigate, address the problems, and ensure that the welfare of residents is the top priority.
485 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (5 miles away) Chicago O'Hare International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.City View Multicare Center is an assisted living community located in Cicero, IL. Our community offers a wide range of amenities designed to enhance the comfort and convenience of our residents.
Residents can enjoy a trip to our onsite beauty salon to pamper themselves or relax in their fully furnished, private rooms with cable or satellite TV access. Community operated transportation is also available for those who wish to explore the surrounding area or attend appointments.
Our computer center provides residents with access to modern technology, while our small library offers a peaceful space for reading and relaxation. Wi-Fi/high-speed internet is available throughout the community for residents to stay connected with loved ones.
Meals at City View Multicare Center are served in a restaurant-style dining room, offering delicious cuisine prepared by our skilled kitchen staff. Special dietary restrictions can be accommodated, including diabetes diets.
We prioritize the health and well-being of our residents, offering 24-hour call system and supervision for peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by our caring staff. Medication management services are also available to ensure that medications are taken correctly.
Our community fosters mental wellness through our dedicated program and organizes various activities throughout the day that cater to different interests. Residents can participate in resident-run activities or take part in planned day trips and fitness programs.
The location of City View Multicare Center is ideal, with two parks, 11 pharmacies, four restaurants, four transportation options, and five hospitals nearby. This ensures easy access to essential services and recreational opportunities for residents.
At City View Multicare Center, we strive to create a welcoming environment where residents can experience an enriched quality of life while receiving personalized care and support they need.
City View Multicare Center is located at 5825 West Cermak Road, Cicero, IL 60804 in Cook County, Illinois
City View Multicare Center on seniors.fyi includes 5 photos including images showing interior, waiting area, building, landscaping, lounge, artwork, natural light, minimalist, and more.
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