Alden Town Manor Rehab & Health Care Center
Save6120 West Ogden, Cicero, IL 60804
For more information about senior living options: (844) 490-3973
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The staff were very nice and helpful and gave a visitor a mini tour of the facility. The facility is beautiful and well kept, with professional staff and happy-looking patients. The place is well organized and has a family atmosphere. The director of nursing Carolyn is always ready to lend a hand to her nursing staff. The therapy staff were very patient and professional. The rehab and dialysis unit is excellent, with great leadership and management. They have taken care of my sister-in-law for over ten years, and she is well cared for. Alden is definitely a top contender. Tour participants were greeted by very nice people, and an administrator was personable and caring.
The facility is described as a horrible place with rude and careless receptionists and staff. It is alleged that a patient died due to negligence after nurses ignored requests for help, with management defending the nurse. Management and corporate are labeled unprofessional and focused on titles, with claims of exploiting a resident's SSI and threatening to take more money. The place is said to be severely understaffed, resulting in unsafe care and inability to assist residents after surgery. There are accusations of lying, cover-ups, and even HIPAA violations. The environment is described as unorganized and unprofessional, with residents treated like children and a pervasive stink. The facility is said to have rancid smells, ghastly and inedible food, terrible service, and rude, hard-to-reach staff. Specific safety lapses are alleged, including bruises, falls, wrong patient with a pill cup, a broken hip, and efforts to cover these issues.The opinions about this care facility are a study in contrasts, with a rollercoaster of experiences that leaves families torn between admiration for dedicated staff and alarm at serious lapses in care. On one hand, there are residents and visitors who speak of a welcoming environment, attentive caregivers, and a facility that looks and feels well kept. They describe renovated spaces, organized operations, and a palpable sense of a "family atmosphere." Tours leave a positive impression: smiling staff, a personable administrator stepping out to greet prospective families, and the belief that Alden Town Manor could be a top choice for a loved one needing rehabilitative or post-acute care. Some families even sing the praises of particular staff members who seemed to go above and beyond, and they leave with confidence that their loved ones would be cared for in a supportive environment.
But beneath those plaudits lies a persisting and troubling undercurrent of criticism that colors the overall picture in a much less flattering light. A number of reviews recount scenes of neglect, understaffing, and a troubling gap between policy and practice. One former employee recalls a traumatic moment when they begged a nurse to check on a patient and were told to "stay in my lane," only to witness the patient pass away from what they characterize as negligence. That account also accuses the nursing leadership of protecting the nurse involved and of defending the status quo, suggesting a pattern of defensive management and a reluctance to acknowledge fault. The same thread of concern appears repeatedly: not enough staff to meet patient needs, with managers and leadership seeming more concerned with appearances or budgets than with timely, compassionate care.
The problem of staffing is echoed in other stories, including a troubling anecdote about a knee-surgery patient who was treated rudely at the front desk and not given basic courtesy or a human touch at the moment of admission. The reviewer described the front desk as rude and careless, with no courtesy extended to someone recovering from surgery who simply needed a seat or information. In one grim incident, a patient could not stay and had to be picked up by a friend, an outcome that underscores what some see as a systemic failure to support patients during the vulnerable post-surgical period. Taken together, these episodes contribute to a pervasive worry that the facility's capacity to meet basic needs - help with bathroom access, mobility, and timely assistance - may be compromised when the facility is busier or understaffed.
Of course, the narrative is not uniformly negative. Several reviewers attest to excellent care, strong leadership, and a sense that the facility can be a good home for a loved one. They highlight specific people who appear to make a genuine difference: a director of nursing who is described as "always ready to lend a hand," a staffing coordinator who earns praise for compassion, and an assistant administrator who is consistently available to address concerns. Some visitors report that therapy teams are patient and professional, and they commend administrators who take time to answer questions during tours and reassure families. One reviewer even emphasizes that the rehabilitation and dialysis units are among the strongest aspects of the facility, praising the leadership and the quality of post-acute rehabilitation.
Yet even among those positive voices there are warnings about broader organizational problems. Several reviews allege management practices that feel opaque or detached from frontline realities. There are accusations that corporate leadership harbors attitudes that diminish the value of frontline staff and patients alike, and one reviewer claims that the management and even the corporate level have engaged in behavior that could be seen as exploiting a resident's financial situation or pressuring families about finances. These concerns are compounded by references to HIPAA violations and a perception that the facility may have prioritized procedural defensiveness over patient welfare, especially in the context of a serious medical event or when a resident's health status changes suddenly.
The sensory and day-to-day experiences also draw mixed conclusions: some visitors describe the facility as clean and well-kept, with a pleasant atmosphere, while others report a troubling odor, unsatisfactory food, and a room environment that can feel unclean or neglected. There are explicit complaints about the quality and consistency of meals and about rooms that smell or feel poorly maintained, alongside fears that safety and infection control practices may not be consistently applied. A few reviewers recount alarming incidents - ranging from misidentification of residents and improper handling of medications to the sight of bruises and insufficient therapy - events that families say should never occur in a care setting and that leave lasting worries about ongoing resident safety.
Ultimately, what emerges is a landscape of two very different experiences, bound together by a shared concern for accountability and genuine care. For some, Alden Town Manor represents a hopeful option, supported by compassionate staff, hopeful leadership, and the reassurance of a renovated facility designed to deliver modern rehab and post-acute services. For others, the facility represents a cautionary tale: a reminder that staffing shortages, management friction, and issues around privacy, safety, and daily living conditions can overshadow the best intentions. In light of these divergent experiences, families who are considering this facility would do well to engage directly with current staff and administrators, request transparent disclosures about staffing ratios and scheduling, verify recent inspection and incident records, and, most importantly, visit and observe how the place operates on a typical day. Only through firsthand experience and careful due diligence can a family determine whether this environment can meet their loved one's needs with the care and respect they deserve.
249 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (3 miles away) Chicago O'Hare International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alden Town Manor Rehab & Health Care Center in Cicero, IL is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to support the well-being and independence of its residents. The community features a beauty salon where residents can enjoy pampering services, as well as cable or satellite TV for entertainment. Community-operated transportation is available for outings and appointments, and a computer center provides access to technology.
Residents can gather in the dining room for delicious restaurant-style meals prepared by the skilled kitchen staff. For leisure activities, there is a fitness room for staying active, a gaming room for friendly competition, and a small library for reading and relaxation. Outdoor spaces such as gardens allow residents to enjoy fresh air and nature.
Housekeeping services ensure that residences are kept clean and tidy, while move-in coordination makes transitioning into the community seamless. Private bathrooms provide convenience and privacy, and telephone service allows residents to stay connected with loved ones. Non-medical transportation arrangements are available for convenience, including transportation to doctors' appointments.
The wellness center promotes holistic health through various programs and services. Wi-Fi/high-speed internet connectivity enables easy access to information and communication with others.
The care services at Alden Town Manor include 24-hour call system and supervision for safety and peace of mind. Trained caregivers are available to assist with activities of daily living like bathing, dressing, and transfers. Medication management ensures that medications are taken appropriately, while special dietary accommodations are made to cater to individual needs such as diabetes diets or specific dietary restrictions.
In terms of activities, concierge services are provided to assist residents with their needs. Fitness programs promote physical well-being, while planned day trips offer opportunities for adventure beyond the community. Resident-run activities encourage socialization among peers, while scheduled daily activities provide structured engagement.
Located conveniently near parks, pharmacies, restaurants, transportation options, and hospitals, Alden Town Manor Rehab & Health Care Center offers a comfortable and inclusive assisted living community for seniors in Cicero, IL.
Alden Town Manor Rehab & Health Care Center is located at 6120 West Ogden, Cicero, IL 60804 in Cook County, Illinois
Alden Town Manor Rehab & Health Care Center on seniors.fyi includes 5 photos including images showing interior, dining, bedroom, vintage, salon, mirrors, table settings, entrance, and more.
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