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3.6 from 38 reviews
5 stars
21
4 stars
4
3 stars
0
2 stars
1
1 stars
12
Overall Review of Pershing Gardens Healthcare Center
common20 reviews mention this
Staff care and respect stand out
Residents repeatedly describe staff who treat them with respect and attentiveness.
Many residents and families emphasize that the staff is respectful and responsive, including front-office staff, CNAs, and the therapy team. Several reviewers describe feeling cared for in a warm, family-like way, with staff going out of their way to help. Even in the critical reviews, some mention the nurses were kind, suggesting kindness shows up for at least part of residentsâ experience.
differentiator8 reviews mention this
Rehab and therapy drive progress
Therapy and rehab are central to residentsâ improvement stories here.
Multiple reviews point to skilled therapy as the reason loved ones got stronger or were able to return home. Families describe the therapy team as professional, knowledgeable, and focused on an individualized plan, with help explained clearly. A few critical reviews say therapy support was inadequate or missed as scheduled, which is a major contrast in reported day-to-day care.
caveat8 reviews mention this
Strong concern about cleanliness
Several reviews raise serious concerns about odors and overall sanitation.
A number of reviewers describe persistent urine odor and unhygienic conditions, including reports of dirt, bugs, and urine on floors. Some also describe maintenance and safety problems in rooms, such as mold, water damage, and inadequate security features. While a few residents describe the facility as clean and improved on later days, the cleanliness complaints are consistent enough to stand out as a recurring issue.
common7 reviews mention this
A small, family-like feel
Reviewers often describe a small, family-style environment and continuity.
Several residents and families describe Pershing Gardens as small enough for staff to recognize individual preferences and provide continuity of care. Reviews also use âhomeyâ or family-like language to describe the atmosphere, along with a sense that everyone is invested in residentsâ well-being. One family contrasts this positive culture with reports of understaffing or problems during specific visits, which appears to vary by timing and experience.
caveat7 reviews mention this
Meals are a clear mixed point
Food quality and service are repeatedly mentioned, with both praise and complaints.
Some reviewers say meals are decent and on time, and others mention residents enjoy the food. At the same time, critical reviews include concerns about unsanitary conditions involving food and general cleanliness in dining areas or around meals. One review also describes needing repeated reminders about feeding, which suggests meal service and oversight may not be consistent for every resident.
caveat5 reviews mention this
Continuity can depend on timing
Some families describe care and support that can vary depending on when they visited.
A few reviews describe periods of understaffing, missing desk coverage after hours, or long waits during direct care tasks. Others report that the experience improved when more staff were present, including a change in cleanliness and glove use. This creates a theme that day-to-day operations may feel inconsistent across visits.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
51 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago Midway (3 miles away)
Chicago O'Hare International (12 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.4 miles)
Walgreens (2 miles)
Walgreens (2.1 miles)
CVS Pharmacy (3 miles)
Walgreens (3.1 miles)
CVS Pharmacy (4.1 miles)
Walgreens (4.7 miles)
Hospitals
MacNeal Hospital (0.8 miles)
Loyola Outpatient Center (3.2 miles)
Building 217, Hines VA Hospital (3.4 miles)
Edward Hines, Jr Veterans Hospital (3.4 miles)
Loyola University Medical Center (3.5 miles)
Edward-Elmhurst Health Center (6.7 miles)
Gottlieb Memorial Hospital (6.7 miles)
Restaurants
Raising Cane's Chicken Fingers (1.7 miles)
Chick-Fil-A (2.1 miles)
Portillo's Hot Dogs (3.3 miles)
Hooters (4.7 miles)
Al Bawadi Grill (6 miles)
The Barrel (6.5 miles)
The Patio (6.6 miles)
Parks
Wentworth Park (2.2 miles)
Norfolk Park (5.4 miles)
Douglas Park (5.6 miles)
Harr Park (6 miles)
The 606 â Western Terminus (7.4 miles)
Humboldt Park (7.5 miles)
Union Park (7.9 miles)
Transportation
Concourse B (3.4 miles)
Chicago Midway International Airport (MDW) (3.5 miles)
Atlantic Aviation (3.6 miles)
Cta (3.7 miles)
CTA - Kedzie-Homan (5.7 miles)
Metra (6.5 miles)
Cta (7.9 miles)
Physicians
All Star Pediatrics (5.8 miles)
University of Illinois Mile Square Health Center: Near West Side (7.3 miles)
Pershing Gardens Healthcare Center on seniors.fyi includes 13 photos including images showing interior, building, healthcare, bedroom, windows, exterior, plant, natural light, and more.
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Rehabilitation, Physical Therapy, and Exercise Room
Wheelchair and Living Space
Brick Building
Facility
Additional Photos
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