Macneal Hospital in Berwyn, IL
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Information last verified:
3249 South Oak Park Avenue, Berwyn, IL 60402
For more information about senior living options: (844) 490-3973
MacNeal Hospital offers compassionate care, expert medical teams, and advanced treatments in a welcoming environment. The hospital has transformed, with staff described as wonderful, professional, and caring. The emergency room team is highly praised for being outstanding. Dr W Yang and the staff were absolutely amazing. The labor and delivery team made patients feel seen, heard, and supported. The ultrasound technician was wonderful, and the staff were caring and kind. Pharmacy staff consistently get it right, delivering accurate and timely service.
The staff are described as sophomoric and disrespectful, causing patient aggravation. The emergency room is unofficial, with patients waiting more than 10 hours to be seen and lacking pillows or blankets. The front desk is slow and unprofessional, with staff giggling instead of helping distressed patients. The hospital is criticized as dirty, unclean, and chaotic, sometimes called a “joke” or “hell hole.” There are extreme delays in care, including hours-long waits for IVs, blood draws, results, and bed placement. Nurses and doctors are accused of rudeness, apathy, and poor communication, leaving patients feeling ignored. Privacy and HIPAA concerns are raised, including swabbing in waiting areas and public discussions of patient information. It is perceived that staff care more about money than patient health, with billing appearing to drive decisions. Some patients report unsafe or unethical treatment, including premature discharges and inadequate pain management. Patients frequently feel dissatisfied and state they would not return or recommend this hospital.MacNeal Hospital in Berwyn is best suited for families that prioritize obstetric and critical-care capabilities and are prepared to navigate a care environment that shifts with staffing levels. The labor-and-delivery unit earns consistent praise for attentive nursing, effective coordination around procedures, and support teams that help both mother and baby during and after birth. The ICU and hospice services are repeatedly described as compassionate and communicative, with staff that guide families through difficult transitions. When the hospital is staffed well, these inpatient units demonstrate genuine patient-centered care, with clear explanations and bedside attentiveness. For families facing high-risk deliveries, complex post-op recoveries, or palliative needs, MacNeal can be a solid choice, so long as expectations are calibrated to the realities of fluctuating workload and shift-by-shift dynamics.
Those weighing MacNeal should explicitly consider alternatives if the frontline need centers on a consistently efficient emergency department and a streamlined administrative experience. A large body of reviews focuses on prolonged ER waits, slow triage, and uneven communication that leaves patients feeling neglected. Privacy and HIPAA concerns recur, and several posts describe night-shift staff as inattentive or brusque. For families seeking reliable routine imaging, straightforward outpatient care, or mental-health services delivered with steady cadence, other hospitals may offer more predictable processes. In short, MacNeal proves its value in select inpatient contexts, but the ER and other non-acute operations do not consistently meet the same standard.
The strongest case for MacNeal rests with the units handling high-stakes care. When nursing teams in labor and delivery and intensive care operate at their best, patients report feeling seen, heard, and safely guided through urgent moments. Positive signals reappear in maternity care: experienced nurses who communicate well, anesthesia teams that guide procedures smoothly, and staff who emphasize family-centered care during postpartum periods. The ultrasound and radiology staff are frequently described as courteous and efficient, a practical advantage for families navigating imaging needs. The pharmacy operation is highlighted as reliable around the clock, an often-underappreciated factor for discharge planning and medication management. Taken together, these strengths offer meaningful buffering against a difficult ER day, but only if staffing aligns and the right teams are present on that shift.
Practical guidance helps guard against disappointment when considering MacNeal. Prospective patients should seek out a care-coordination point of contact, a patient advocate or nurse manager, who can align expectations with real-world staffing. Inpatient stays benefit from requesting stable nurse assignments where possible and confirming discharge planning early to lock in medications and follow-up appointments. In the emergency department, preparation for long waits is prudent, alongside an advocate who can press for timely updates and care progression. For those planning a birth, inquire about nesting options and NICU access in case the infant requires intensive observation. For imaging and outpatient services, set clear expectations about scheduling timelines and the sequence of follow-up contacts to minimize the friction reported by numerous patients.
Several scenarios emerge where MacNeal’s strengths shine most clearly. Families navigating complicated obstetric care or elective procedures often encounter nurses and clinicians who provide steady, reassuring guidance. Reviews from mothers and their partners highlight competent surgical teams, attentive post-anesthesia care, and a level of empathy that makes a stressful experience more manageable. ICU patients and hospice cases benefit from consistent bedside support and compassionate communication during sensitive moments. In these corridors, the hospital can deliver care that feels deliberate, coordinated, and genuinely attentive to patient and family needs. The caveat is that such experiences are not universal; many patients encounter variability that undermines the otherwise strong clinical performance.
In the end, MacNeal represents a practical, fault-tolerant option for families whose priorities include robust obstetric and critical-care services and who can tolerate a hospital that sometimes trips over administrative rough patches. When the right teams are on duty, care quality in maternity, ICU, and end-of-life services can be exceptional, with staff members who convey competence, warmth, and clear information. For those whose decision hinges on a consistently smooth ER experience, predictable discharge workflows, and airtight privacy protections, alternatives may offer more reliable satisfaction. The prudent course is to assess specific department experiences, talk with care coordinators, and weigh real-world, shift-by-shift patterns against the hospital’s proven strengths. MacNeal can be a sound, even excellent choice in the right mix of circumstances, but it is not a universal fit for every family or every medical need.
25 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (4 miles away) Chicago O'Hare International (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Macneal Hospital in Berwyn, IL is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment with cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity. Residents can enjoy delicious meals in the dining room or outdoors in the restaurant-style dining area, with special dietary restrictions taken into consideration.
At Macneal Hospital, the staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer diabetes diet management, medication management, and a mental wellness program to ensure the overall well-being of their residents. Housekeeping services are provided to maintain cleanliness and tidiness.
In terms of recreational activities, there are resident-run activities as well as scheduled daily activities to keep residents engaged and entertained. For those who enjoy reading, there is a small library available. Additionally, the community has move-in coordination services to assist new residents in settling comfortably into their new home.
Conveniently located near parks, pharmacies, restaurants, transportation options, and other hospitals, Macneal Hospital offers easy access to essential amenities and healthcare facilities for the convenience and peace of mind of its residents.
Macneal Hospital is located at 3249 South Oak Park Avenue, Berwyn, IL 60402 in Cook County, Illinois
Macneal Hospital on seniors.fyi includes 24 photos including images showing interior, healthcare, building, office, urban, reception, waiting area, architecture, and more.
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Interior
Outdoors
Building
Architecture
Bedroom
Trees
Entrance
Outdoor
Lobby
Exterior
Exercise Equipment
Office
Waiting Area
Healthcare
