Macneal Hospital

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  • Interior

    A modern reception area with a wooden desk and waiting chairs.

  • Outdoors

    A decorative bollard on a city sidewalk.

  • Building

    The exterior view of a Loyola Medicine building.

  • Architecture

    A multi-story brick building with large windows, located in an urban setting during the daytime.

  • Bedroom

    A modern hospital room with a medical bed and equipment.

  • Trees

    Loyola Medicine building surrounded by greenery.

  • Entrance

    Directional sign for MacNeal Hospital indicating various facilities.

  • Outdoor

    A lamp post casting a shadow on the grass beside a sidewalk.

  • Lobby

    A hospital reception area with a curved desk and waiting room chairs.

  • Exterior

    A modern architectural building with brick and glass elements.

  • Exercise Equipment

    A well-equipped fitness center with cardio machines and exercise equipment.

  • Office

    A healthcare worker at a reception desk working on a computer while wearing a mask.

  • Waiting Area

    A coffee station in a clinic waiting area with stacks of paper cups arranged on a countertop.

  • Healthcare

    A patient in a hospital gown seated in a wheelchair connected to medical equipment.

Macneal Hospital

3249 South Oak Park Avenue, Berwyn, IL 60402

For more information about senior living options: (844) 490-3973

2.4 from 100 reviews
5 stars
31
4 stars
2
3 stars
3
2 stars
4
1 stars
60

Skilled Nursing Facility

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    Overall Review of Macneal Hospital

    Pros

    • pro The ICU nurses were unbelievably supportive, informative, and kind, helping the family understand what was going on and the options moving forward.
    • pro The hospice unit staff were very kind and accommodating, consistently making sure visiting family members were cared for.
    • pro The nurses caring for baby Kyle were attentive, responsive, and readily available to assist.
    • pro MacNeal Hospital offers compassionate care, expert medical teams, and advanced treatments in a welcoming environment.
    • pro The 36 South Medical Team delivered a beautiful, attentive, and personable experience, with kudos to the cardiology team.
    • pro The staff facilitated language access, making it easy for patients to understand medical information and options.

    Cons

    • pro The ER is a joke and patients have to wait an extremely long time.
    • pro The hospital is the worst ever and the nurses are horrible.
    • pro The ER waiting room was very dirty, and security was called to move family members away while a loved one was dying.
    • pro There was a six-plus hour wait for a catheter problem, indicating staffing shortages or inefficiency.
    • pro The night team was very unprofessional, laughing and telling a patient to leave against medical advice.
    • pro A patient with stage 3 endometriosis waited 20 hours in the ER for a bed, leaving in extreme pain.
    • pro The ED staff were ignorant and laughed at patients in pain; the hospital was described as a joke.
    • pro After surgery, an open wound patient was not adequately cared for and pain/nausea medications were not promptly given.
    • pro The hospital is not caring, driven by paycheck rather than patient welfare.
    • pro There were six hours with no updates and no pain medication in the ER.
    • pro Scheduling a mammogram was horrible, with multiple emails/faxes and no escalation path to a supervisor.

    Review

    The set of experiences shared by patients and families about MacNeal Hospital reveals a broad spectrum of care, with moments of genuine compassion and highly concerning gaps in service. Across the comments, the emergency department (ER) dominates the conversation, but the stories also touch on ICU, hospice, maternity, and even outpatient scheduling, painting a nuanced portrait of a facility that can be both a source of comfort and a source of distress for different people at different times.

    A recurring thread is the frustration with wait times and the pace of care in the ER. Several reviewers describe waiting hours for basic needs or even a bed, with one person reporting more than six hours without pain medication for a catheter problem and others recounting 20 hours in the ER before a bed was found. There are mentions of six-hour waits without updates and situations where patients felt neglected while in obvious distress, such as high blood pressure with accompanying headaches and blurred vision. In several accounts, the sheer volume of patients and limited staffing appeared to slow the entire process, leaving patients feeling abandoned or that their concerns were not being prioritized.

    The behavior and professionalism of staff in the ER and beyond are another major point of contention. A number of reviews allege under-staffing and inconsistent levels of empathy. Some posts highlight nurses who were attentive, kind, and responsive - examples include praise for certain nurses and aides who took time to check in, manage pain, and communicate with patients effectively. On the other hand, many reviews describe rude or dismissive interactions, laughter and joking "at" patients in pain, and outright unprofessional conduct. Specific grievances include unnecessary delays, being told to leave against medical advice, and experiences where patients felt ignored or talked over. A few accounts also mention language barriers and the need for clear, patient-centered communication, noting successes when bilingual staff helped patients understand their options.

    The hospital's ability to support vulnerable situations - end-of-life, hospice, and post-surgical recovery - also shows a stark contrast between excellent moments and deeply troubling ones. One family recounted a painful scene in which security was called and asked their relatives to leave a private moment with a dying loved one, despite not being in the way of clinical workflow. In stark contrast, another review praised the ICU nurses and doctors for their supportive, informative, and compassionate care, including language-accessibility and clear explanations of options. The hospice unit received high marks for kindness and accommodation, with families feeling that their loved one was treated with respect and dignity during a difficult transition.

    There are also standout positive experiences that provide hope and balance in the narrative. Several reviewers commend the maternity team for warmth and responsiveness after hearing alarming stories about the ER from others. The birth of baby Kyle was described as a positive and reassuring event, with nurses and staff seen as "superheroes" who responded quickly to needs and provided excellent care. The ICU and hospice stories likewise show consistent, individualized attention from caregivers. Some patients explicitly credit certain doctors and teams - such as a physician who understood a complex endometriosis flare and a cardiology team that performed a procedure and supported discharge - as evidence that MacNeal can deliver high-quality care when the staff have the time and resources to do so.

    Administrative and logistical concerns extend beyond the ER and into outpatient scheduling and coordination. One account highlights difficulties in arranging a mammogram after referral, with delays and a lack of a clear escalation path or supervisor contact when calls were not returned. Another reviewer referenced the perception that the hospital presents as a top-tier institution, yet daily operations, staffing decisions, and interdepartmental coordination sometimes fail to reflect that claim. These reminders emphasize that patient experience hinges not only on clinical expertise but also on reliable scheduling, accessible communication, and proactive problem-solving processes.

    Taken together, the collection suggests a hospital capable of delivering deeply meaningful, patient-centered care in certain moments - especially when staff are attentive, multilingual, and well-supported. Yet there are persistent, systemic concerns: long ER wait times, inconsistent professional conduct, under-staffing, and gaps in communication and follow-through. Families repeatedly call for more consistent staffing, better pain management practices, clearer updates, and stronger escalation pathways so patients and their loved ones feel informed, respected, and secure. In short, MacNeal Hospital appears to offer remarkable compassion and technical competence in many cases but is hindered by operational strains and uneven experiences that can color a patient's overall impression of the care they receive.

    Features

    Housing

    • 25 resident community capacity 25 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago Midway (4 miles away) Chicago Midway (4 miles away)
    • Chicago O'Hare International (12 miles away) Chicago O'Hare International (12 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Macneal Hospital in Berwyn, IL is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment with cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity. Residents can enjoy delicious meals in the dining room or outdoors in the restaurant-style dining area, with special dietary restrictions taken into consideration.

    At Macneal Hospital, the staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer diabetes diet management, medication management, and a mental wellness program to ensure the overall well-being of their residents. Housekeeping services are provided to maintain cleanliness and tidiness.

    In terms of recreational activities, there are resident-run activities as well as scheduled daily activities to keep residents engaged and entertained. For those who enjoy reading, there is a small library available. Additionally, the community has move-in coordination services to assist new residents in settling comfortably into their new home.

    Conveniently located near parks, pharmacies, restaurants, transportation options, and other hospitals, Macneal Hospital offers easy access to essential amenities and healthcare facilities for the convenience and peace of mind of its residents.

    Nearby Places of Interest

    Hospitals

    • MacNeal Hospital (0.1 miles)
    • Loyola Outpatient Center (2.8 miles)
    • Loyola University Medical Center (3 miles)
    • Building 217, Hines VA Hospital (3 miles)
    • Edward Hines, Jr Veterans Hospital (3 miles)
    • Gottlieb Memorial Hospital (6 miles)
    • Loyola Medicine Transport (6.1 miles)

    Pharmacies

    • Walgreens (0.4 miles)
    • Walgreens (1.3 miles)
    • Walgreens (2.3 miles)
    • Walgreens (2.4 miles)
    • CVS Pharmacy (3 miles)
    • CVS Pharmacy (3.3 miles)
    • Walgreens (4 miles)

    Restaurants

    • Raising Cane's Chicken Fingers (1.1 miles)
    • Chick-Fil-A (1.4 miles)
    • Portillo's Hot Dogs (2.6 miles)
    • Hooters (5.2 miles)
    • The Barrel (6.2 miles)
    • Marz Community Brewery (6.8 miles)
    • Al Bawadi Grill (6.8 miles)

    Parks

    • Wentworth Park (3 miles)
    • Norfolk Park (5 miles)
    • Douglas Park (5.2 miles)
    • The 606 — Western Terminus (6.7 miles)
    • Harr Park (6.7 miles)
    • Humboldt Park (6.9 miles)
    • Union Park (7.4 miles)

    Transportation

    • Concourse B (3.9 miles)
    • Chicago Midway International Airport (MDW) (4 miles)
    • Cta (4.2 miles)
    • Atlantic Aviation (4.2 miles)
    • CTA - Kedzie-Homan (5.2 miles)
    • Metra (6.8 miles)
    • Cta (7.4 miles)

    Physicians

    • All Star Pediatrics (6.3 miles)
    • University of Illinois Mile Square Health Center: Near West Side (6.8 miles)
    • Loyola Medicine Burr Ridge (8.1 miles)

    Places of Worship

    • Mosque Foundation (7.6 miles)

    Frequently Asked Questions

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    Nearby Communities

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