Grove Of Berwyn

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Grove Of Berwyn

3601 South Harlem Avenue, Berwyn, IL 60402

For more information about senior living options: (844) 490-3973

3.8 from 100 reviews
5 stars
66
4 stars
6
3 stars
0
2 stars
1
1 stars
27

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    Overall Review of Grove Of Berwyn

    Pros

    • pro There are a few genuinely good employees here - nurses and CNAs - and some wonderful residents who deserve better.
    • pro The nursing staff are kind and helpful, and visitors note that residents look well; birthday cards and balloons are brought to rooms.
    • pro The facility is described as having wonderful staff and a clean environment.
    • pro Families report positive rehab experiences with caring, professional nurses and therapists in a clean, comfortable setting.
    • pro Reviewers say the staff truly care and have made a big difference in recovery, with expressed gratitude.
    • pro One staff member demonstrated exceptional empathy and respect toward a grieving family.
    • pro The staff are described as friendly, attentive, and communicative, providing updates to families.

    Cons

    • pro The facility is described as failing to empty a resident's garbage for days despite repeated requests.
    • pro It is alleged that basic supplies like sanitation wipes are not available, hindering cleanliness.
    • pro A staffing shortage of CNAs is reported, forcing residents to perform tasks such as making their own beds and changing linens.
    • pro Reviewers claim medical negligence, unprofessional behavior, and unsanitary practices occur daily.
    • pro Staff are said to dismiss concerns by telling residents they should have spoken up sooner.
    • pro Ownership and leadership are criticized for prioritizing cost-cutting over the comfort, care, and dignity of residents.
    • pro Residents fear retaliation or being labeled as "behavioral problems" for speaking out.
    • pro Front desk reception is described as highly unprofessional, with phones not answered and calls being hung up.
    • pro Calls for help are repeatedly unanswered, leaving residents without timely assistance.
    • pro A specific family account describes belongings of a deceased resident being discarded or left in a hallway, reflecting a lack of respect.

    Review

    Residents and families describe Zahav of Berwyn as a place with a stark mix of care and chaos, where a handful of compassionate staff stand out against a backdrop of ongoing operational struggles. Across multiple reviews, people recount both moments of genuine kindness and professional care from nurses, CNAs, and therapists, and a troubling pattern of unresponsiveness, insufficient staffing, and sanitation concerns that repeatedly undermine basic dignity and comfort. The contrast is sharp: some days shine with attentive, personable care; other days feel like a scramble to get even the most routine tasks done.

    Sanitation, cleanliness, and basic amenities emerge as a persistent source of frustration. One resident describes a routine of asking for a trash can to be emptied for days with little to no action, and being told to have said something sooner - despite claims of repeated requests over consecutive days. Sanitation supplies are scarce in some reports; wipes are not available, and requests for a mop and broom to clean independently are dismissed. In at least a couple of instances, residents report making their own beds because there aren't enough CNAs to perform even routine linen changes. The combination of delayed sanitation and limited housekeeping resources leads to a sense that basic hygiene and comfort are sometimes treated as expendable luxuries rather than essential services.

    Staffing levels and the quality of care are another recurring theme. Several reviews complain about insufficient CNAs and front-line staff, which translates into delays in answering calls, missed assistance with eating or personal care, and a perception that tasks are falling through the cracks. Yet there are countervailing notes from residents and families who praise certain nurses, therapists, and aides for their kindness and professionalism, highlighting that when the staff are available and empowered, care can be responsive and compassionate. One commenter recalls a rehab experience where nurses and therapists were caring and professional, patients' rooms were clean, and family members felt supported during the recovery process. Another family member credits a particular staffer with personal warmth and attentiveness that stood in striking contrast to broader organizational struggles. The sentiment that emerges is not simply "good staff vs. bad staff" but rather "good staff operating under stressed systems."

    Communication with leadership and the front desk is repeatedly cited as a major problem. Reviews describe a front reception area that is unprofessional, with phones not answered, calls being hung up, or routed poorly, making it nearly impossible to obtain assistance when needed. Several accounts express frustration that management seems disengaged or slow to respond, with one family member noting that the administrator and a specific staff member were not answering calls or returning messages. A common thread is the sense that the facility is "running the show" rather than being well-organized and accountable, and that frontline staff - though often capable and caring - are hamstrung by higher-level communication breakdowns and insufficient oversight.

    Specific incidents and poignant moments reveal the emotional and ethical stakes involved. One review details a painful experience around a resident who was moved from a private room to a shared room, with the family reporting that this change was not handled with sensitivity or clear communication. Another account describes a heartbreaking situation where a resident's belongings were left in a basement hallway after the resident's death, a moment described as feeling like their loved one's memory was treated as disposal. The reviewer's anger is palpable, culminating in a call for sensitivity training and stronger respect for patients and families. Other comments touch on fragmented experiences around end-of-life care and the handling of hospice transitions, accentuating the heavy emotional weight carried by residents, families, and staff alike when systems fail.

    Amid the turmoil, some voices acknowledge real strengths within Zahav of Berwyn. A number of reviews speak to caring and attentive nurses, supportive therapists, and a general sense that there are good people doing meaningful work there. One reviewer mentions a staff member who offered condolences in a notably respectful manner, illustrating that meaningful human connection can exist alongside organizational shortcomings. A positive financial or leadership note appears in the form of praise for engagement from the Executive Director in addressing concerns and for moments when families feel heard and supported. These glimmers of effective care and leadership suggest that improvements are possible when resources, staffing, and communication align with the underlying commitment of many caregivers.

    Taken together, the reviews paint a complex portrait. Zahav of Berwyn appears to be a facility with genuine, caring professionals who can, on good days, deliver compassionate, patient-centered care. Simultaneously, residents and families report recurring problems: delays in housekeeping and sanitation, unmet requests for basic supplies, insufficient staffing for routine tasks like linen changes, and persistent communication gaps that frustrate families and erode trust. The most unsettling threads are the repeated experiences of feeling neglected or treated with insensitivity during vulnerable moments - especially in situations involving illness, end-of-life care, or the death of a loved one - paired with a perception that ownership prioritizes cost over care.

    Overall, the accounts encourage a nuanced view: celebrate the staff members who go above and beyond while also acknowledging systemic issues that undermine day-to-day quality of life for residents. The true test for Zahav of Berwyn will be whether leadership can translate the goodwill of many frontline workers into consistent practices - ensuring timely sanitation, reliable communication, adequate staffing, and a culture of dignity and respect for every resident and family member who entrusts the facility with their care.

    Features

    Housing

    • 145 resident community capacity 145 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago Midway (4 miles away) Chicago Midway (4 miles away)
    • Chicago O'Hare International (12 miles away) Chicago O'Hare International (12 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Grove Of Berwyn is an assisted living community located in Berwyn, IL. Our community offers a wide range of amenities to enhance the comfort and convenience of our residents. We have a beauty salon where residents can receive professional hair and nail services. Cable or satellite TV is provided in each resident's room for entertainment purposes. Community operated transportation is available to help residents with their travel needs.

    Our computer center allows residents to stay connected with friends and family online. A spacious dining room provides restaurant-style dining experiences for our residents where they can enjoy delicious meals prepared by our skilled chefs. For fitness enthusiasts, we have a fully-equipped fitness room where residents can engage in various exercises to stay active and healthy.

    Our gaming room provides a space for residents to participate in friendly competitions and socialize with their peers. The beautiful garden offers a serene environment for relaxation and outdoor activities. Housekeeping services are provided regularly to ensure that our residents live in clean and comfortable surroundings.

    Each resident has access to a private bathroom for their convenience and privacy. Should any assistance be needed, our staff is available around the clock through our 24-hour call system and supervision. We offer assistance with activities of daily living such as bathing, dressing, and transfers.

    We accommodate special dietary restrictions, including diabetes diets, ensuring that every resident's nutritional needs are met. Medication management services are also provided to ensure that medications are taken properly.

    We prioritize mental wellness by offering a mental wellness program designed to support emotional well-being. Transportation arrangements can be made for non-medical purposes or for doctors' appointments.

    Residents can enjoy Wi-Fi/high-speed internet throughout the community, allowing them to stay connected with the outside world at all times. Our care services also include move-in coordination for an easy transition into our community.

    In addition to these amenities, we offer various activities and outings to keep our residents engaged and entertained. Resident-run activities provide opportunities for socialization among peers, and planned day trips allow residents to explore the nearby attractions. Our concierge services are available to assist with any special requests or needs.

    Within close proximity to our community, there are two parks, nine pharmacies, four restaurants, four transportation options, and five hospitals. This ensures that our residents have easy access to necessary amenities and healthcare services.

    At Grove Of Berwyn, we strive to provide a comfortable and enriching assisted living experience for our residents. With a range of amenities and care services available, we aim to meet the individual needs and preferences of each resident while promoting their overall well-being.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.5 miles)
    • Walgreens (1.6 miles)
    • Walgreens (1.8 miles)
    • CVS Pharmacy (2.5 miles)
    • Walgreens (2.8 miles)
    • CVS Pharmacy (3.8 miles)
    • Walgreens (4.3 miles)

    Hospitals

    • MacNeal Hospital (0.7 miles)
    • Loyola Outpatient Center (2.7 miles)
    • Building 217, Hines VA Hospital (2.8 miles)
    • Edward Hines, Jr Veterans Hospital (2.8 miles)
    • Loyola University Medical Center (2.9 miles)
    • Gottlieb Memorial Hospital (6.2 miles)
    • Loyola Medicine Transport (6.2 miles)

    Restaurants

    • Raising Cane's Chicken Fingers (1.3 miles)
    • Chick-Fil-A (1.6 miles)
    • Portillo's Hot Dogs (2.8 miles)
    • Hooters (4.6 miles)
    • Al Bawadi Grill (6.4 miles)
    • The Barrel (6.8 miles)
    • The Patio (6.9 miles)

    Parks

    • Wentworth Park (2.8 miles)
    • Norfolk Park (4.8 miles)
    • Douglas Park (5.8 miles)
    • Harr Park (6.6 miles)
    • The 606 — Western Terminus (7.4 miles)
    • Humboldt Park (7.5 miles)
    • Du Page Forest Preserve Dog Park (7.9 miles)

    Transportation

    • Concourse B (4 miles)
    • Chicago Midway International Airport (MDW) (4.1 miles)
    • Atlantic Aviation (4.2 miles)
    • Cta (4.3 miles)
    • CTA - Kedzie-Homan (5.9 miles)
    • Metra (6.1 miles)
    • Cta (8.1 miles)

    Physicians

    • All Star Pediatrics (5.6 miles)
    • Loyola Medicine Burr Ridge (7.4 miles)
    • University of Illinois Mile Square Health Center: Near West Side (7.5 miles)
    • Salt Creek Medical Imaging (7.9 miles)

    Places of Worship

    • Mosque Foundation (7.2 miles)

    Theaters

    • AMC Oakbrook Center 12 (7.9 miles)

    Cafes

    • Corner Bakery Cafe (8.1 miles)
    • Panera Bread (8.4 miles)

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