Mosaic Of Lakeshore, The

Pros

• The cafeteria staff were professional and hardworking, always attending to patients' needs.
• Food was better than good, with great choices.
• Physical therapy staff always assisted patients.
• Occupational therapy was available.
• The facility and staff were superb.
• The receptionist was very friendly.
• The nursing and rehabilitation staff were wonderful.
• The staff respected residents' dignity.
• The care from nurses, aides, and CNAs was exceptional.
• A walk-through left a positive impression, suggesting it could be a very good place for a loved one.

Cons

• The reviewer reports the father-in-law is repeatedly sent to the ER under their care, including two dehydration episodes.
• The reviewer claims staff members bring COVID into the facility.
• The reviewer notes the father-in-law died under the facility's care and urges others to look elsewhere.
• The reviewer describes the staff as rude and inconsiderate over the phone, with calls ringing for minutes and sometimes being hung up on.
• The reviewer states there is always an excuse for poor service and mentions a urine smell in the facility.
• The reviewer says a nurse ignored a family member's pleas for assistance.
• The reviewer feels nurses are neglectful and that help finding items for the patient was refused.
• The reviewer reports two falls with no concern, the patient returned to the same bed prone to falling, and no access to a call button.
• The reviewer criticizes poor communication among staff and departments, and a perceived lack of caring.
• The reviewer cites institutional issues: understaffed shifts, Medicaid patients not receiving beneficial physical therapy, and a facility that could use updating or expansion.
• The reviewer asserts bedsores and no medical assistance after a stroke, blaming the facility for delays in recognizing the stroke.
• The reviewer questions how many bedsores are charged to insurance, implying negligence or improper billing.
• The reviewer describes a case where doctors did not believe a family member had a stroke, leading to delays and damage.

Review

The collection of experiences shared about this facility reveals a complex, contradictory picture. On one hand, there are strong endorsements: residents gain a sense of independence and self-sufficiency while living there, and the dining experience is described as consistently good. Comments about the food being "better than good" and choices that were "great" suggest a cafeteria and meal program that many families appreciated. Several reviews highlight professional, hardworking staff in daily interactions, with particular praise for the physical therapy team, who were said to always assist, and for occupational therapy support. In some accounts, the facility and its staff are described as a compassionate, capable team that can provide meaningful care, especially for those who form trusting relationships with their caregivers. There are even notes of gratitude toward specific staff members who are viewed as respectful and dignified, and a sense that, in certain moments, the staff has delivered exceptional care.

But beneath that positive veneer runs a persistent thread of serious concerns that color the overall impression. A number of reviews recount troubling medical and safety issues, including frequent ER visits for dehydration under the facility's watch and accusations that staff may be contributing to the spread of illness, including COVID. One reviewer even requests that readers consider other options, especially after an update revealing the death of their father-in-law who was under the facility's care. The emotional weight of these experiences is palpable, painting a picture of a place that can be lifesaving for some and perilous for others, depending on circumstances and perhaps which staff members are assigned on a given day.

Communication is repeatedly flagged as a fault line. Several accounts describe rude or dismissive behavior over the phone, long wait times, and calls being abruptly disconnected or not answered in a timely fashion. One reviewer recounted a nurse's dismissive attitude toward a family member seeking help, while another noted a consistently poor level of interdepartmental communication and a perception that staff do not always prioritize the patient's needs. Yet, there are countervailing notes recognizing friendly front-desk service and moments when staff communicated respectfully and with empathy. The inconsistency stands out as a central theme: some exchanges feel compassionate, others feel neglected or overwhelmed.

Safety and patient autonomy concerns also surface. Reports describe patients experiencing multiple falls with little evident concern or preventive action, and, in some cases, a lack of access to a functional call button. Phrases like "If you hate the person bring them here" underscore the intensity of frustration some families feel about the facility's ability to keep residents safe. The sense of disorganization and lack of cohesive care planning is echoed in comments about underwhelming and inconsistent care, with some noting that Medicaid patients do not receive adequate physical therapy, which points to systemic constraints beyond the control of individual caregivers.

Nevertheless, there are steadfast reminders that the facility is not uniformly deficient. A number of reviews emphasize that Chicago's skilled nursing environment poses particular challenges, and that some residents have indeed benefited from devoted nurses, aides, and CNAs who treat patients with dignity and respect. In these candid reflections, families speak of exceptional dedication, gratitude toward caregivers who listened and supported their loved ones, and acknowledgment that the staff's hard work persists despite broader organizational and financial pressures. The sentiment is that, while the staff can be wonderful, the organizational and funding realities create a fragile balance that affects everyday care.

A few particularly troubling incidents cast a long shadow over the overall evaluation. One review highlights a grave concern about bed sores and a stroke that allegedly went unrecognized for too long, with the family ultimately discovering the issue only after contacting emergency services. The implication that doctors at the facility or at affiliated hospitals failed to acknowledge a stroke promptly - and that a delay may have caused lasting damage - adds a gravity that few other comments reach. The reviewer even questions how many similar bed sore cases exist, hinting at possible systemic problems with monitoring, documentation, and timely intervention. This level of critique - coupled with references to misdiagnosis and delayed emergency response - forms a stark counterpoint to the more positive experiences described by other families.

Taken together, the reviews sketch a portrait of a facility that can offer meaningful, even exceptional, care under the right circumstances, while also exposing serious, recurring issues around safety, communication, and resource constraints. Families wrestling with this facility must weigh the positive, person-centered moments against the risk signals raised by dehydration episodes, potential infection transmission, inconsistent staff responsiveness, insufficient safety protocols, and alarming reports of delayed stroke recognition and bed sores. The overarching message is clear: experiences vary widely, and the decision to entrust a loved one to this facility demands careful, personalized consideration, ideally supported by tours, conversations with multiple staff members, and a frank assessment of whether the facility's current resources and processes align with a family's care priorities and risk tolerance.

This area of Chicago, Illinois, offers a convenient and diverse range of amenities for senior living. With multiple CTA stations nearby, transportation options are easily accessible for getting around the city. There are plenty of dining options in the vicinity, from cozy pubs to Mexican cuisine. Nearby parks provide opportunities for outdoor recreation and relaxation. Several pharmacies are also located within a short distance for any medical needs. In terms of healthcare, reputable hospitals can be found within a few miles. For leisure activities, cafes and theaters are close by for enjoyable outings. Overall, this neighborhood provides a well-rounded environment with essential services and entertainment options for seniors looking to settle down in this vibrant city.

Transportation

• CTA Jarvis (0.3 miles)
• Cta (0.6 miles)
• Cta (3.3 miles)
• CTA-Linden (4.4 miles)
• Cta (4.6 miles)
• CTA - Belmont (5.1 miles)
• Cta (5.8 miles)

Restaurants

• R Public House (0.3 miles)
• Little Bad Wolf (2.1 miles)
• SoFo Tap (2.8 miles)
• Cell Block (4.5 miles)
• Murphy's Bleachers (4.5 miles)
• Las Mananitas Mexican Restaurant (4.7 miles)
• Hydrate (4.8 miles)

Parks

• Dubkin Park (0.4 miles)
• Warren Park (1.5 miles)
• Dawes Park (2.3 miles)
• Centennial Park (2.5 miles)
• Leahy Park (3.5 miles)
• Horner Park (4 miles)
• Independence Park (5.2 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)

Hospitals

• Saint Francis Hospital (1.3 miles)
• Swedish Covenant Hospital Cancer Care (3.2 miles)
• Advocate Illinois Masonic Medical Center (5.3 miles)

Cafes

• Little Beans Cafe (1.6 miles)
• Starbucks (2.5 miles)
• Starbucks (2.7 miles)
• Starbucks (2.7 miles)
• Starbucks (3.5 miles)
• Starbucks (3.6 miles)
• Starbucks (4.7 miles)

Physicians

• North Shore Physicians Group (4.1 miles)

Places of Worship

• Baha'i House of Worship (4.3 miles)

Theaters

• AMC Village Crossing Theatre (5.2 miles)
• Regal Webster Place (6.4 miles)