Waterford Care Center in Chicago, IL
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7445 North Sheridan Road, Chicago, IL 60626
For more information about senior living options: (844) 490-3973
The facility is amazing and the administrator treats staff and residents like family. The staff are caring, kind, and very patient. They are resourceful with many hands-on practitioners to assist with medical needs. It feels like a second home for families because everyone is friendly and caring. The facility is great, very clean, and the staff take excellent care of residents. The staff go above and beyond to ensure stays are positive and successful. The nurses and doctors are nice, knowledgeable about residents' conditions, and attentive. The staff communicate well and are responsive to families' questions. Rehab and therapy departments are effective and the staff are compassionate. They accommodate special diets and make residents feel well cared for.
The facility is understaffed, with only a couple of CNAs able to do their jobs, and the staff lack warmth or genuine care. There is a rodent and bug problem at the facility. The staff are rude, unprofessional, and do not seem to care about residents; there are claims of high theft with no accountability for missing items. The staff allegedly held a resident prisoner, restricting outside movement and using guardianship during COVID. The care has been described as abusive, with staff lying about a patient’s condition to silence them. The rooms are small and cramped, with little light and limited storage, making mobility and comfort difficult. Administration is accused of conspiring with ambulance company management to silence EMS personnel and ignore problems. The facility is criticized as one of the worst places, with delays in communication and neglect of medical needs (e.g., missed appointments).Waterford Care Center in Chicago is best suited for families seeking skilled nursing and long-term rehab care delivered in a genuinely home-like, caregiver-first culture. This community often resonates with families who want hands-on attention from leaders and a staff that treats residents like family. The care emphasis is on medical stability, daily living support, and rehabilitation goals, with a clear preference for residents who need ongoing nursing oversight and coordinated therapy. For those who value emotional warmth, consistent staff relationships, and a collaborative approach with families, Waterford can feel like a supportive, familiar place. However, it is not the right fit for every scenario: those demanding the most stringent staffing ratios, the most polished physical environment, or completely standardized experiences across shifts may want to broaden their search and compare options.
On the positive side, the core appeal rests on exceptionally caring personnel and an administrator who is visible and engaged. Families repeatedly note that staff members are patient, attentive, and willing to go the extra mile to support both residents and their loved ones. The care team’s familiarity with each resident’s conditions, often with nurses and physicians who know medical histories and respond quickly to evolving needs, creates a sense of trust that many families prize when placing someone with complex medical requirements. The facility’s ability to deliver resident-centered attention is reinforced by accessible language support, including Spanish-speaking staff, which can be a decisive factor for families seeking clear, culturally resonant communication about care plans and daily routines.
Equally meaningful are the rehab and therapy capabilities within Waterford, especially given the size and scope of the operation. The therapy staff is frequently praised for their knowledge and effectiveness, helping residents regain mobility and function after hospital stays or health setbacks. Long-tenured team members contribute to a stable atmosphere where familiar faces provide continuity of care, and families feel confident that professionals are coordinating medical and therapeutic objectives. The existence of hospice and palliative care partnerships is also a meaningful asset for families facing end-of-life decisions, offering comfort to both residents and their families through integrated support.
Yet, the picture is not uniformly positive. A substantial portion of feedback points to meaningful downsides that can shift a family’s decision. Understaffing remains a live concern for some shifts, producing experiences where warmth and attentiveness appear inconsistent. Maintenance and facility upkeep occasionally lag, with reports of small but tangible gaps like limited light in rooms or cramped spaces that complicate maneuvering for walkers or other devices. Several families describe issues with belongings going missing, gaps in communication, and in some cases perceptions of disorganization at the administrative level. A handful of critiques also touch on the dining experience and activities, labeling some meals bland or uninspired and noting activities that may not engage all residents. Additionally, there are troubling anecdotes about inappropriate staff behavior or unsafe environments, including allegations of neglect or mistreatment, and concerns about accountability and responsiveness when problems are raised. While these may reflect a minority of experiences, they are real signals that require careful vetting.
Balancing these strengths and weaknesses yields a practical takeaway for decision-makers: Waterford can be an excellent match for families prioritizing compassionate, medically attuned care and a warm, family-like setting, provided due diligence is conducted. The most compelling reasons to choose Waterford center around the genuine care, the hands-on leadership, solid rehab outcomes, and the availability of language-accessible communication. The most compelling reasons to pause or explore alternatives center on the risk of variable staffing experiences, maintenance gaps, and reports of disorganization or safety concerns. Prospective families should harness tours and conversations to distinguish between consistently strong care and episodic shortfalls. Request to speak with the director of nursing, assess current therapy schedules, and observe a shift in progress notes and patient interactions. Check recent state inspection reports and speak with current residents or families about responsiveness and accountability to care concerns.
In the end, Waterford Care Center stands out as a strong option for those who value a heartfelt, family-oriented approach to skilled nursing and rehab, with proven strengths in medical oversight and therapy engagement. It should not be selected by families whose top priorities are an immaculate facility, ironclad governance, and uniformly high staffing across all shifts without exception. For those willing to invest in due diligence, tours, direct discussions with frontline staff, and scrutiny of state records, the positives can outweigh the negatives, yielding a liveable, supportive environment where diligent care, meaningful rehabilitation, and personal dignity are the guiding principles. The choosing family can confidently proceed with Waterford as part of a focused, informed comparison across options in Chicago.
141 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (13 miles away) Chicago Midway (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
Howard Jarvis Morse South Boulevard 
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterford Care Center in Chicago, IL is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on comfort and convenience, the community features a beauty salon, cable or satellite TV, a computer center, and a fully furnished environment. Residents can enjoy the outdoors in the garden or outdoor space, stay active in the fitness room or gaming room, and relax in the small library.
The dining experience at Waterford Care Center is restaurant-style, with special dietary restrictions accommodated. Professional housekeeping services ensure that residents' living spaces are always clean and comfortable. Move-in coordination is available to assist new residents with transitioning to their new home.
Care services provided include 24-hour call system and supervision for added peace of mind. The dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents are taking their medications properly. A mental wellness program is offered to promote emotional well-being among residents.
Transportation arrangements are provided for non-medical purposes as well as transportation to doctors appointments. This allows residents to easily access essential services and remain engaged in the community. The community also has a wellness center where residents can participate in various health programs.
High-speed internet is available throughout the facility for residents to stay connected with family and friends. Concierge services are provided for additional convenience and assistance.
In addition to the amenities and care services offered within the community, there are numerous cafes, parks, pharmacies, restaurants, transportation options, places of worship nearby for easy access to additional resources and activities. With its comprehensive offerings and convenient location, Waterford Care Center provides a comfortable and supportive environment for seniors looking for assisted living options in Chicago.
Waterford Care Center is located at 7445 North Sheridan Road, Chicago, IL 60626 in Cook County, Illinois
Waterford Care Center on seniors.fyi includes 7 photos including images showing building, urban, architecture, windows, exterior, interior, tree, modern interior, and more.
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