Elevate Care Chicago North

Pros

• The facility was clean, and staff members were observed actively maintaining cleanliness.
• The tour guide was knowledgeable and friendly, going out of her way to assist a resident in need.
• The dining area and salon provided additional amenities for residents.
• There was no unpleasant smell in the facility, contributing to a positive environment.
• The wound care team received praise for their exceptional service when performing their job duties.

Cons

• The staff appeared indifferent to the residents, showing a lack of compassion and responsiveness.
• A resident was heard crying for help for an extended period, indicating neglect or inadequate staffing.
• Many memory care residents were found in bed during the afternoon, raising concerns about engagement and activity levels.
• The facility felt outdated and unwelcoming, particularly the fourth-floor isolation room that resembled an abandoned building.
• There were multiple instances of residents being found soiled in urine and feces, suggesting poor hygiene practices.
• The CNAs often did not assist with meals or activities, leaving residents unattended and unsupported.
• One CNA expressed frustration when asked to change a diaper that was only wet, indicating a lack of professionalism and care.
• Overall staffing levels were insufficient, impacting the quality of care provided to the residents.

Review

Elevate Care Chicago North presents a mixed bag of experiences, as reflected in the reviews from several family members who have had loved ones admitted to the facility. One common theme across the reviews is cleanliness; many reviewers noted that the facility appeared well-maintained and free from unpleasant odors often associated with nursing homes. The presence of cleaning staff actively maintaining hygiene standards provided a sense of reassurance to visitors. This commitment to cleanliness was one of the few bright spots mentioned in otherwise troubling accounts of care quality.

Unfortunately, the positive impressions regarding cleanliness were overshadowed by serious concerns about staff responsiveness and resident care. Several reviewers reported instances where they heard residents crying for help without prompt assistance from caregivers. In one notable account, while giving a tour, an employee attempted to address a situation where a resident was in distress but took considerable time—engaging three different staff members before someone finally responded. This raised questions about how long residents would have to wait for help if concerned visitors weren’t present to advocate for them. Such observations highlight significant issues related to staffing levels and employee engagement, leaving families worried about their loved ones’ safety and well-being.

The experiences detailed by family members also pointed out alarming inconsistencies concerning resident care routines. A concerning report described how multiple residents were found soiled or with unsatisfactory hygiene standards, which is particularly distressing for those needing specialized care such as wound management. One reviewer shared an experience where their mother’s wound dressings were frequently found stained with urine and feces, suggesting inadequate attention or timely changes by caregivers. Moreover, this lack of proper care led to further complications when the resident contracted COVID-19 during her stay—a situation that could likely be attributed to lapses in infection control practices within the facility.

While there were some positive comments regarding certain teams within Elevate Care Chicago North, such as the wound care team that apparently performed admirably when able to attend to residents’ needs, these praises were far outweighed by frustrations with nursing assistants (CNAs) who displayed indifference towards basic duties like changing diapers or engaging bedridden patients in activities. A reviewer expressed frustration at having sought assistance only to encounter reluctance from staff members unwilling to perform necessary tasks unless specific conditions were met (such as finding messiness). This apparent lack of compassion raises critical questions about training practices and whether staff are sufficiently prepared or motivated to provide appropriate support.

Moreover, family members noticed an unsettling trend regarding inactivity among memory care residents; reports indicated that many were left in bed during daylight hours without sufficient engagement or stimulation. While some may need rest after meals, a significant number being inactive during early afternoons raised concerns about programming quality and overall resident well-being at Elevate Care Chicago North. This observation indicates possible shortcomings in both activity planning and individualized resident attention—two essential elements for enhancing the quality of life in memory care settings.

Ultimately, despite convenient location factors and some amenities such as salon services and dining areas within Elevate Care Chicago North, many families concluded that these features did not compensate for evident deficiencies in caregiving standards or attentiveness displayed by many staff members toward residents’ needs. It became clear through these testimonials that merely providing clean facilities is insufficient if there isn’t adequate staffing or a culture promoting compassionate caregiving at its core—elements that enrich not only individual experiences but also foster an environment conducive to healing and dignity among vulnerable populations dependent on care facilities like Elevate Care Chicago North. Because of these factors collectively contributing to dissatisfaction among families experiencing firsthand what was seen as inadequate treatment options available elsewhere—a clear decision emerged: pursuing alternate facilities became imperative rather than risking potential harm under existing circumstances at this establishment.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• Walgreens (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (2.1 miles)

Parks

• Warren Park (0.7 miles)
• Dubkin Park (1.2 miles)
• Dawes Park (2.6 miles)
• Centennial Park (2.7 miles)
• Leahy Park (3.5 miles)
• Horner Park (3.5 miles)
• Independence Park (4.4 miles)

Cafes

• Little Beans Cafe (1 miles)
• Starbucks (2.1 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (3.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4.4 miles)

Hospitals

• Saint Francis Hospital (1 miles)
• Swedish Covenant Hospital Cancer Care (2.5 miles)
• Advocate Illinois Masonic Medical Center (5.6 miles)

Transportation

• Cta (1.1 miles)
• CTA Jarvis (1.2 miles)
• Cta (3.6 miles)
• CTA-Linden (4.3 miles)
• Cta (4.5 miles)
• Jefferson Park Bus Terminal (4.6 miles)
• Cta (4.9 miles)

Restaurants

• R Public House (1.3 miles)
• Little Bad Wolf (2.3 miles)
• SoFo Tap (3 miles)
• Chick-Fil-A (4 miles)
• Murphy's Bleachers (4.7 miles)
• Cell Block (4.8 miles)
• Superdawg Drive-In (5 miles)

Physicians

• North Shore Physicians Group (2.7 miles)

Theaters

• AMC Village Crossing Theatre (3.7 miles)

Places of Worship

• Baha'i House of Worship (4.3 miles)