Elevate Care Chicago North in Chicago, IL
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Information last verified:
2451 West Touhy Avenue, Chicago, IL 60645
For more information about senior living options: (844) 490-3973
Elevate Care is described as a very professional environment. Angie in social services is described as an angel who helps with passes and getting around for residents. Phil, the director, is described as a confident, big-hearted leader who listens and helps. The director of activities is described as a hidden gem and a go-to person for residents' rights. Melissa, a CNA, is described as awesome and consistently provides thorough daily reports. Elevate Care is consistently clean and organized, with rooms smelling good and staff checking on residents. Therapy at Elevate Care is fantastic, with the rehab team working daily to restore mobility. Ethel from Guest Relations is described as kind, caring, and proactive in following up. The gym and patio offer enjoyable activities, and residents aren’t left in bed all day.
The facility’s policies were restrictive, requiring escorts or appointments to go outside, which felt like kidnapping to the reviewer. Heather and Cate in social services, and Kyle the nurse practitioner, had poor people skills and provided very bad resident service. Management was hard to reach and nursing staff were accused of withholding medications, delaying doses, leaving medications within reach, and being verbally abusive to patients. The facility was described as a “dump,” with deplorable conditions such as chipped paint, dirty walls, old furniture, and filthy rooms. Care was documented as neglected, with residents dirty, diapers unchanging, and equipment like oxygen and feeding tubes mismanaged. Staff appeared indifferent to residents, and cries for help were heard repeatedly without timely response. There were reports of medications being late or not given, reflecting overall understaffing and poor care. Personal items going missing from a resident’s room during a stay, with ongoing investigations and potential wrongful death/abuse implications.Elevate Care Chicago North is best suited for families prioritizing strong clinical attention and an active rehab program over pristine luxury. The community often shines for post-surgical recovery, wound care, and short- to medium-term rehabilitation, backed by engaged nurses, skilled CNAs, and a robust therapy lineup. The atmosphere can feel professional, organized, and purpose-driven, with social services and activity staff frequently highlighted as real assets in coordinating transitions, meals, and daily engagement. For families who want a facility that prioritizes clinical outcomes, clear caregiver communication, and a visible commitment to mobilization and recovery, Elevate North often checks those boxes.
That said, certain families should consider alternatives before committing. The most serious caveat across multiple reviews is inconsistency in staffing and management responsiveness, which can translate into delays in medications, insufficient bedside attention, and uneven quality of daily care. Some accounts describe overcrowded rooms, outdated interiors, and facilities that do not meet everyone’s expectations for privacy or modern amenities. For loved ones with high medical acuity, strict medication schedules, or dementia‑driven needs, Elevate North may present more risk than ideal if consistent, hands-on oversight and flawless operations are nonnegotiable. Families who prize a uniformly spotless environment, ultra-modern rooms, or rigorous, 24/7 clinical surveillance may find better matches elsewhere.
The strongest positives in these reviews cluster around professional conduct and care professionalism. The facility is repeatedly described as clean and organized when visited, with staff who are courteous, engaged, and accessible. In particular, the social services team, Angie and Patty, are repeatedly praised for coordinating outside passes, appointments, and transitions, while Ethel from Guest Relations and the activities staff are credited with maintaining morale and a sense of purpose for residents. The rehabilitation side earns high marks too: therapists who push for progress, dedicated nursing teams, and a wound-care/rehab focus that helps residents regain mobility and function. When the care team is aligned, families report meaningful improvements in daily living routines, appetite support, and personal attention.
However, the cons cited by families are not trivial. A spectrum runs from perceived miscommunication and occasional medication delays to more severe accusations about neglect, inconsistent care, and maintenance lapses on certain floors. Several reviews recount gut-wrenching experiences, missed medications, inadequate bedside care, and troubling cleanliness concerns, that understandably feed deep worry for loved ones. Some accounts describe specific floors and episodes as markedly subpar, with reports of paperwork gaps, missing personal belongings, and even calls that went unanswered for long periods. While other families counterbalance these concerns with positive experiences, the breadth and seriousness of these issues cannot be dismissed in a practical decision framework.
The key to navigating Elevate North rests on how the pros and cons interact for a given situation. For families pursuing rehab outcomes, the strong clinical foundation, accessible social supports, and proactive therapy culture can offset a lot of the operational wobble, especially when a care team is stable and responsive. A resident who responds well to hands-on therapy, who benefits from regular nurse check-ins, and who thrives on structured activity may experience real, tangible gains that justify the potential downsides. Conversely, families relying on consistently flawless daily care, uninterrupted med passes, and uniformly high facility standards may encounter too many variability points to feel comfortable over the long run. The experience often hinges on who is currently staffing the floor and how engaged the management team remains with frontline concerns.
For families about to decide, practical diligence is essential. Schedule a comprehensive tour focused on daily routines: observe nurse-to-patient and CNA-to-resident ratios during peak hours, verify how med passes are managed, and see how quick the response times feel during real-time calls for assistance. Inquire about bed space, room modernization, and privacy in shared rooms, then cross-check with your loved one’s ability to participate in activities and therapy without undue inhibition. Ask specific questions about inventory control and the facility’s process for reporting missing belongings or valuables, since these concerns have surfaced in reviews. Finally, request a direct point of contact with the Director of Nursing or the administrator to gauge responsiveness and a willingness to address problems head-on, as a number of families have noted improvements after constructive conversations. Elevate Care Chicago North can be a strong fit for rehab-forward care, but only when the operational realities align with the care needs and expectations of the family and resident.
312 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults. TV roomTV rooms are important for seniors in senior living communities because they provide a space for social interaction, entertainment, and relaxation. Watching TV can help reduce feelings of loneliness and boredom, and create a sense of community among residents. Additionally, TV rooms offer a break from daily routines and can be a source of comfort and familiarity for seniors.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (11 miles away) Chicago Midway (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Arts and craftsEngaging in arts and crafts activities provides seniors with a creative outlet, promotes cognitive function, enhances dexterity and fine motor skills, fosters social interaction, and boosts overall well-being and mental health. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
GamesGames are an essential part of senior living as they help promote cognitive function, social interaction, and overall well-being. Playing games can improve memory, concentration, and decision-making skills while also providing a fun and engaging way to connect with others. Seniors who participate in games regularly tend to experience higher levels of satisfaction and happiness in their daily lives.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
StoriesStories are important for seniors because they provide a sense of connection, stimulate memory and cognitive function, and offer entertainment and emotional engagement. Sharing stories can foster social interaction and create a sense of community among seniors, enhancing their overall well-being and quality of life.Elevate Care Chicago North is an assisted living community located in Chicago, IL. This community offers a wide range of amenities and care services to enhance the quality of life for its residents.
The community provides a variety of amenities to cater to the needs and preferences of its residents. There is a beautician on-site and a beauty salon where residents can receive professional grooming and styling services. The availability of cable or satellite TV ensures that residents can enjoy their favorite shows and stay connected to the outside world. Community operated transportation is available for ease of travel, while a computer center enables residents to engage in online activities or stay connected with their loved ones.
Residents have access to a dining room where they can enjoy restaurant-style meals prepared by the community's chefs. Special dietary restrictions are accommodated, ensuring that all residents receive meals tailored to their specific needs. Additionally, guests are welcome at mealtime, allowing residents to socialize with family and friends during meals.
Fitness enthusiasts can take advantage of the fitness room equipped with exercise equipment, while those who prefer leisure activities can spend time in the gaming room or small library. Outdoor spaces and gardens provide opportunities for relaxation and enjoyment of nature.
The community offers various care services to support the well-being of its residents. A 24-hour call system ensures that help is always just a button away, providing peace of mind for both residents and their families. Assistance with daily living tasks such as bathing, dressing, and transfers is readily available. Medication management helps ensure that residents take their prescribed medications correctly.
Residents have access to special programs focused on mental wellness, physical therapy services for rehabilitation or maintenance, and hospice care when needed. Transportation arrangements are facilitated for non-medical purposes as well as trips to doctors' appointments.
Elevate Care Chicago North also organizes numerous activities aimed at promoting social engagement and recreational interests among the residents. These include community-sponsored activities, fitness programs, games, live musical performances, planned day trips, and religious services. The community encourages resident involvement by offering opportunities for them to run their own activities.
The surrounding area offers convenience with numerous cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals nearby. This ensures that residents have access to essential services and entertainment options within close proximity.
Overall, Elevate Care Chicago North provides a nurturing environment where residents can receive personalized care and enjoy a wide array of amenities and activities to enhance their overall well-being.
Elevate Care Chicago North is located at 2451 West Touhy Avenue, Chicago, IL 60645 in Cook County, Illinois
Elevate Care Chicago North on seniors.fyi includes 17 photos including images showing interior, exercise equipment, dining, gym, treadmill, fitness center, physical therapy, rehabilitation, and more.
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Interior
Living Room
Building
Bedroom
Dining
Exercise Equipment
Gym
Healthcare
Fitness
Treadmill
Reception Desk
Home Office
Cooking
Nurse
