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3.9 from 39 reviews
5 stars
26
4 stars
3
3 stars
1
2 stars
0
1 stars
9
Overall Review of Park Plaza Retirement Center
common13 reviews mention this
Staff attention drives satisfaction
Residents and families frequently describe attentive, caring support from the staff and leadership.
Many reviews focus on how residents are treated, with comments about warmth, love, and the staff going out of their way to be helpful. Several families also mention communication and responsiveness from management, including prompts and timely follow-through on concerns. There are also critical reviews that say leadership dismisses complaints or does not respond, so experiences with management appear mixed.
common6 reviews mention this
Lots of activities to stay engaged
Residents have multiple ways to stay busy, from daily programming to community events.
A recurring point is that residents are not bored because there are many activities available on site. Reviews mention scheduled programming throughout the day, resident involvement, and opportunities like shows, classes, and day trips. Some reviews also describe COVID-era boundaries as limiting activities at times, while still keeping options available within those limits.
common6 reviews mention this
Food quality is a major divider
Food stands out in reviews, with praise from some residents and strong complaints from others.
Several reviews praise the meals, describing chef-prepared food and food that feels high quality, including references to special diets. Others strongly dispute that, saying the food is terrible and that concerns about it are dismissed. One review also calls out an extra charge related to eating in-room, reinforcing that dining experiences can vary by household and expectations.
caveat2 reviews mention this
Elevators and repairs draw complaints
Elevator reliability and repair responsiveness come up as recurring issues.
A resident report says elevators seem to need repair often, and notes how inconvenient it is when one set is out. Another critical review also points to broken elevators and apartment repair problems, tying those maintenance concerns to how residents feel complaints are handled.
caveat3 reviews mention this
Cleanliness feels mixed to reviewers
Cleanliness is described positively by some reviewers, but odors are a complaint for others.
Some reviews describe the community as clean and modern, including positive comments about the overall environment. At least one review contrasts that by saying the building smells unpleasant. Taken together, cleanliness feedback appears inconsistent across resident experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
52 resident community capacity
Types of Care
Independent Living
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago O'Hare International (10 miles away)
Chicago Midway (15 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Care Services
12-16 hour nursing
24-hour call system
Assistance with dressing
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Parks
Warren Park (0.9 miles)
Dubkin Park (2 miles)
Horner Park (3.1 miles)
Dawes Park (3.2 miles)
Centennial Park (3.4 miles)
Independence Park (3.8 miles)
Leahy Park (4 miles)
Pharmacies
Walgreens (1.1 miles)
Walgreens (1.2 miles)
CVS Pharmacy (1.3 miles)
Walgreens (1.7 miles)
Walgreens (2 miles)
Walgreens (2.2 miles)
Walgreens (2.2 miles)
Cafes
Little Beans Cafe (1.6 miles)
Starbucks (2.4 miles)
Starbucks (3.1 miles)
Starbucks (3.2 miles)
Starbucks (3.4 miles)
Starbucks (3.9 miles)
Starbucks (4.1 miles)
Hospitals
Saint Francis Hospital (1.7 miles)
Swedish Covenant Hospital Cancer Care (2.2 miles)
Advocate Illinois Masonic Medical Center (5.5 miles)
Transportation
Cta (1.9 miles)
CTA Jarvis (2 miles)
Cta (3.7 miles)
Cta (3.8 miles)
Jefferson Park Bus Terminal (3.8 miles)
CTA-Linden (4.7 miles)
Cta (4.9 miles)
Restaurants
R Public House (2 miles)
Little Bad Wolf (2.5 miles)
SoFo Tap (3 miles)
Chick-Fil-A (3.3 miles)
Superdawg Drive-In (4.2 miles)
Culver's (4.4 miles)
Murphy's Bleachers (4.8 miles)
Physicians
North Shore Physicians Group (2 miles)
Resurrection Medical Center Professional Building (5.8 miles)
Park Plaza Retirement Center on seniors.fyi includes 5 photos including images showing decor, interior, living room, bathroom, kitchen, artwork, painting, modern architecture, and more.
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