The Westwood Manor in Chicago, IL
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Information last verified:
2444 West Touhy Avenue, Chicago, IL 60645
For more information about senior living options: (844) 490-3973
Westwood Village Skilled Nursing Facility is praised for exceptional care and professionalism, with staff making patients and families feel welcome and supported. The facility's resident-centered approach designs services to meet the unique needs and preferences of residents, empowering, respecting, and caring for them. Assistant Administrator Yvonne Thomas is approachable, compassionate, and consistently available to support residents and families. Social Services Director Dina Yaffe is empathetic and goes above and beyond to address residents' emotional and social needs. The entire Westwood Village team works seamlessly to create a warm, supportive, and resident-focused environment that feels like home. The facility prioritizes quality, compassion, and individualized care.
They report that the staff answering the phone are rude, do not identify themselves, and do not explain why they cannot speak to the family member, planning to file a complaint to the DON. They state that the facility needs to be shut down. They describe the staff as unprofessional, uneducated, and rude, expressing safety concerns for their mother. They allege that a client was dumped at a mission and received bad care, urging others to take note. They say the phone receptionist is rude and incompetent, hanging up and delaying transfers, with callers left on hold. They note that the building is simple and basic, not fancy or extravagant. They contend that the people in their care deserve better.Westwood Manor in Chicago is best suited for families that prize a truly resident-centered approach combined with deliberate, hands-on leadership in a skilled-nursing environment. When care plans are personalized and staff consistently treat residents as individuals with unique preferences, the community can feel like a trusted home during a challenging chapter. Several reviews praise a resident-focused ethos, open family communication, and leadership that appears accessible and engaged. The impression is of a warm, caregiving culture where emotional support and individualized activities sit at the core of daily life. The trade-off is a no-frills physical setting that prioritizes care over polish, a factor that matters if picturesque surroundings are not the priority.
Yet there are clear cautions for families that rely on smooth, professional communication as a non-negotiable standard. Several reviewers report rude or unhelpful phone interactions, with staff identified only by role rather than name, making accountability feel elusive. Complaints extend to the front desk experience, being hung up on or placed on hold without explanation, and a sense that administrative responsiveness can be inconsistent. More troubling are serious allegations about management decisions and discharge practices, claims that a patient was “dumped” at another facility and that a formal complaint was filed with the IDPH. While these are reviews, they highlight a tension between warm, personalized care and the need for reliable, professional operations.
Despite the friction points at the front desk and concerns about management, the core advantages can significantly offset those drawbacks for families who stay engaged with the care process. When staff pursue a truly resident-centered model, tailoring care plans, coordinating social and emotional supports, and maintaining open family contact, the care experience can feel holistic and compassionate. Leadership figures highlighted in the reviews, an approachable assistant administrator and a social services director, are described as actively supporting residents and families. For residents who require ongoing advocacy and structured, individualized attention, these strengths can translate into meaningful improvements in quality of life and daily functioning, even if the building itself reads as modest.
For families navigating the evaluation, practical due-diligence steps matter. It is wise to request a meeting with the assistant administrator and the social services director to hear directly how care plans are developed and updated, and to understand whom to contact for daily updates or urgent concerns. Ask for a transparent explanation of incident reporting and how family notifications are handled, along with copies of recent care plans and activity schedules. Request a candid tour focused on how therapy, social activities, and daily routines are delivered, not just the clinical rug-mat. Review recent state inspection findings and discuss how the facility handles difficult histories or complex care needs. If possible, speak with other families to triangulate the reported experiences.
The decision framework here favors Westwood Manor for long-term placement when the priority is consistent, personalized care and visible leadership that treats families as partners. It becomes a more conditional fit for those who require impeccable front-desk professionalism, flawless administrative communications, and a consistently trouble-free daily environment. Prospective residents should weigh the warmth of the care team and the potential for highly attentive, individualized support against the risk of inconsistent communication and the seriousness of management and safety concerns raised by some reviewers. In adjustments, one should expect to advocate actively, schedule regular check-ins, and compare with communities that offer stronger, more uniform administrative reliability.
In sum, Westwood Manor offers a pragmatic, caregiver-driven option for families who value the human core of elder care: genuine concern for residents’ needs, accessible leadership, and a willingness to tailor services to changing conditions. It is not the choice for those who require flawless front-desk service, highly polished surroundings, or unambiguous, consistently smooth operations. For the right family, one that can lean into active communication, demand clear accountability, and prioritize personalized care, the community can deliver meaningful peace of mind. Otherwise, it is prudent to explore alternatives with a track record of steadier administrative consistency and front-line professionalism.
115 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (11 miles away) Chicago Midway (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Westwood Manor in Chicago, IL is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for residents to enjoy pampering services, as well as cable or satellite TV for entertainment. Community operated transportation is available for easy access to nearby locations, and a computer center allows residents to stay connected and engaged.
Dining at Westwood Manor is a delightful experience, with a spacious dining room offering restaurant-style dining. Special dietary restrictions are accommodated, ensuring that residents can enjoy meals tailored to their specific needs. Additionally, meal preparation and service are provided by the staff for convenience.
Westwood Manor boasts numerous amenities designed to promote wellness and socialization. A fitness room is available for residents to stay active, along with a gaming room and small library for entertainment and relaxation. The outdoor space includes a beautiful garden for residents to enjoy nature.
Care services at Westwood Manor are comprehensive and catered to individual needs. A 24-hour call system ensures that assistance is always available when needed, while 24-hour supervision provides peace of mind. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications correctly.
The community also places importance on mental wellness with a dedicated program in place. Residents with diabetes will appreciate the availability of a specialized diet plan. Transportation arrangements are made both for non-medical purposes and specifically for doctor's appointments.
Residents at Westwood Manor can take advantage of various activities offered within the community. Concierge services are available to assist with any requests or inquiries. Fitness programs promote physical well-being, while planned day trips provide opportunities for exploration outside the community premises. Resident-run activities allow individuals to engage with their peers, fostering a sense of community. Additionally, scheduled daily activities keep residents entertained and active throughout their stay.
Westwood Manor is conveniently located near numerous amenities. With 9 cafes, 7 parks, 30 pharmacies, and 7 restaurants in close proximity, residents have easy access to a variety of services and recreational opportunities. Transportation options are readily available, and places of worship and theaters are also within reach. In the case of emergencies or medical needs, there are two hospitals nearby.
Overall, the Westwood Manor provides a comfortable and enriching living experience for seniors in the Chicago area. With its extensive amenities and care services, residents can enjoy a vibrant community while receiving personalized attention and support from attentive staff members.
The Westwood Manor is located at 2444 West Touhy Avenue, Chicago, IL 60645 in Cook County, Illinois
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