The Westwood Manor

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The Westwood Manor The Westwood Manor

The Westwood Manor

2444 West Touhy Avenue, Chicago, IL 60645

For more information about senior living options: (844) 490-3973

3.3 from 16 reviews
5 stars
8
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Skilled Nursing Facility

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    Overall Review of The Westwood Manor

    Pros

    • pro The level of care and professionalism at Westwood Village Skilled Nursing Facility is truly exceptional.
    • pro The staff make visitors feel welcome and supported from the moment they enter.
    • pro Westwood Village's resident-centered approach meets residents' unique needs and preferences, empowering and respecting them.
    • pro Yvonne Thomas, the Assistant Administrator, is approachable, compassionate, and ensures residents and families feel supported and valued.
    • pro Dina Yaffe, the Social Services Director, goes above and beyond to address the emotional and social needs of residents.
    • pro The entire team creates a warm, supportive, and resident-focused environment that feels like home.
    • pro The facility's open communication with families helps keep residents at the heart of what they do and reinforces quality care.

    Cons

    • pro The phone staff are rude and do not reveal their names or positions, preventing contact with residents.
    • pro The reviewer believes the facility should be shut down.
    • pro The staff are unprofessional, uneducated, and rude, raising safety concerns for residents.
    • pro There is a claim that a client was dumped at another facility and proper notifications and arrangements were not made.
    • pro The phone receptionist hangs up on callers, places them on hold without explanation, and routes them to voicemail, indicating poor treatment of callers and possibly residents.

    Review

    There is a broad mix of experiences shared about Westwood Village Skilled Nursing Facility and related care providers in the remarks. On the one hand, many voices describe a facility that genuinely puts residents first, with care that feels thoughtful, personalized, and oriented toward family involvement. The overall tone from these writers is that Westwood Village can offer a warm, welcoming environment where residents are treated with respect and dignity, and where staff aim to understand and meet individual needs.

    A central thread among the positive reviews is the resident-centered approach. Commentators highlight personalized care plans, meaningful activities, and open lines of communication with families as standout features. The sense conveyed is that the staff design and adjust services around the preferences and histories of the people living there, rather than offering a one-size-fits-all model. This approach helps families feel connected and confident that their loved ones are being treated with care that recognizes their unique lives and routines.

    Two staff members receive standout praise from multiple reviewers. Assistant Administrator Yvonne Thomas is described as approachable and compassionate, with leadership that makes residents and families feel supported and valued. Dina Yaffe, the Social Services Director, is singled out for her empathetic nature and ability to offer thoughtful solutions, ensuring that emotional and social needs are addressed in a tailored way. Collectively, these leaders and their teams are credited with creating a warm, seamless, and resident-focused environment that residents and families alike can rely on.

    There are also personal testimonials from families with residents currently living at Westwood Village. One account emphasizes that the staff demonstrates care, understanding, and patience toward every resident, even when needs evolve as a loved one ages. While the building may be described as simple and basic - not fancy or extravagant - the care provided by the staff is portrayed as meeting changing needs effectively, giving families reassurance and confidence in the ongoing support their loved one receives.

    Not all feedback is positive, however. Some reviewers raise concerns about the professionalism and behavior of staff, including questions about why some employees seem like former residents themselves. There are statements alleging unprofessional conduct and a lack of proper demeanor, expressed as worries for the safety and well-being of residents. These comments suggest some visitors feel unsettled about certain interactions and the overall level of professionalism in daily operations.

    Another recurring theme centers on front-line communication issues. A number of reviewers describe rude or impersonal experiences when calling the facility, including not being provided a name or position, being hung up on, or being placed on hold without explanation before reaching voicemail. These negative phone encounters contrast sharply with the more positive impressions of on-site care and can leave families feeling uncertain about how their concerns are handled from the initial point of contact.

    In addition to the Westwood Village reviews, there is a separate, strongly critical account involving Westwood Manor. One reviewer reports launching a professional complaint with IDPH related to alleged mishandling of a Thresholds client and a discharge to a different facility, asserting that past issues were used against the individual and that proper processes and notifications were not followed. The reviewer describes dissatisfaction with care and management, urging others in the professional and family communities to take note of what they see as systemic problems. This narrative underscores a belief that some residents and their families deserve better coordination, transparency, and accountability in placement, communication, and care decisions.

    Toward the end of the collection, there are lighter notes that some individuals do have positive experiences with at least portions of the staff. One reviewer who has a friend living there simply states that the staff is nice, and another comments that the overall experience remains favorable in certain respects. These varied impressions remind readers that experiences at long-term care facilities can differ widely by department, shift, and individual interactions, even within the same campus or organization.

    In sum, the reviews present a complex portrait of Westwood Village and its related facilities. Many people commend the facility for a resident-centered philosophy, compassionate leadership, and a strong sense of community where care is tailored to individual needs and families feel involved. Yet there are notable concerns about staff professionalism, inconsistent front-desk communication, and safety-related anxieties raised by some residents and families. The juxtaposition of praise and critique suggests that while the facility has much to offer in terms of care quality and personal attention, there is also room for improvement in staff training, communication protocols, and overall safety culture.

    Features

    Housing

    • 115 resident community capacity 115 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago O'Hare International (11 miles away) Chicago O'Hare International (11 miles away)
    • Chicago Midway (16 miles away) Chicago Midway (16 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Westwood Manor in Chicago, IL is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for residents to enjoy pampering services, as well as cable or satellite TV for entertainment. Community operated transportation is available for easy access to nearby locations, and a computer center allows residents to stay connected and engaged.

    Dining at Westwood Manor is a delightful experience, with a spacious dining room offering restaurant-style dining. Special dietary restrictions are accommodated, ensuring that residents can enjoy meals tailored to their specific needs. Additionally, meal preparation and service are provided by the staff for convenience.

    Westwood Manor boasts numerous amenities designed to promote wellness and socialization. A fitness room is available for residents to stay active, along with a gaming room and small library for entertainment and relaxation. The outdoor space includes a beautiful garden for residents to enjoy nature.

    Care services at Westwood Manor are comprehensive and catered to individual needs. A 24-hour call system ensures that assistance is always available when needed, while 24-hour supervision provides peace of mind. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications correctly.

    The community also places importance on mental wellness with a dedicated program in place. Residents with diabetes will appreciate the availability of a specialized diet plan. Transportation arrangements are made both for non-medical purposes and specifically for doctor's appointments.

    Residents at Westwood Manor can take advantage of various activities offered within the community. Concierge services are available to assist with any requests or inquiries. Fitness programs promote physical well-being, while planned day trips provide opportunities for exploration outside the community premises. Resident-run activities allow individuals to engage with their peers, fostering a sense of community. Additionally, scheduled daily activities keep residents entertained and active throughout their stay.

    Westwood Manor is conveniently located near numerous amenities. With 9 cafes, 7 parks, 30 pharmacies, and 7 restaurants in close proximity, residents have easy access to a variety of services and recreational opportunities. Transportation options are readily available, and places of worship and theaters are also within reach. In the case of emergencies or medical needs, there are two hospitals nearby.

    Overall, the Westwood Manor provides a comfortable and enriching living experience for seniors in the Chicago area. With its extensive amenities and care services, residents can enjoy a vibrant community while receiving personalized attention and support from attentive staff members.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.6 miles)
    • Walgreens (0.9 miles)
    • Walgreens (1.3 miles)
    • Walgreens (1.4 miles)
    • Walgreens (1.6 miles)
    • Walgreens (1.7 miles)
    • Walgreens (2.1 miles)

    Parks

    • Warren Park (0.7 miles)
    • Dubkin Park (1.2 miles)
    • Dawes Park (2.5 miles)
    • Centennial Park (2.7 miles)
    • Leahy Park (3.4 miles)
    • Horner Park (3.5 miles)
    • Independence Park (4.4 miles)

    Cafes

    • Little Beans Cafe (1 miles)
    • Starbucks (2 miles)
    • Starbucks (2.6 miles)
    • Starbucks (2.9 miles)
    • Starbucks (3.6 miles)
    • Starbucks (3.9 miles)
    • Starbucks (4.4 miles)

    Hospitals

    • Saint Francis Hospital (1 miles)
    • Swedish Covenant Hospital Cancer Care (2.6 miles)
    • Advocate Illinois Masonic Medical Center (5.6 miles)

    Transportation

    • Cta (1.1 miles)
    • CTA Jarvis (1.2 miles)
    • Cta (3.6 miles)
    • CTA-Linden (4.2 miles)
    • Cta (4.6 miles)
    • Jefferson Park Bus Terminal (4.6 miles)
    • Cta (4.9 miles)

    Restaurants

    • R Public House (1.3 miles)
    • Little Bad Wolf (2.3 miles)
    • SoFo Tap (3 miles)
    • Chick-Fil-A (4 miles)
    • Murphy's Bleachers (4.8 miles)
    • Cell Block (4.9 miles)
    • Superdawg Drive-In (5 miles)

    Physicians

    • North Shore Physicians Group (2.6 miles)

    Theaters

    • AMC Village Crossing Theatre (3.7 miles)

    Places of Worship

    • Baha'i House of Worship (4.3 miles)

    Frequently Asked Questions

    Where is The Westwood Manor?

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