Citadel of Waterford
Save7445 N Sheridan Rd, Chicago, IL 60626
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The staff are caring, kind, and very patient. The facility is clean and staffed by friendly personnel. The staff go above and beyond to ensure stays are positive and successful. The nurses and doctors are nice, knowledgeable, and attentive to residents' conditions. The therapy and rehab services are strong and effective. The administrator is hands-on and genuinely cares for residents, with Social Services willing to work with families. The facility helps families feel supported, including Spanish-speaking staff. Waterford is described as a home-like place with long-tenured staff who create a welcoming environment.
The facility is understaffed, with only a couple of CNAs able to perform their duties. The menu for residents on restricted diets is unimaginative, boring, tasteless, and unsatisfactory. Maintenance requests go unaddressed, such as the repeated plea for a towel bar. The rooms are small and cramped, with little light and minimal storage for mobility aids. A rodent and bug problem is present at the facility. There are reports of high theft levels and a lack of accountability for missing items. The staff is disorganized, with nurses who don't know a patient's history and incomplete medication lists. The administration is accused of conspiring with ambulance company management to silence EMS employees.Across the compiled impressions, Waterford and Sanctuary Hospice emerge as places that inspire deeply feelings on both ends of the spectrum. On the one hand, many reviewers speak warmly of compassionate, patient staff, a welcoming atmosphere, and a sense that loved ones are cared for with genuine attention. On the other hand, a substantial number of reviewers raise serious concerns about understaffing, organizational lapses, and safety or quality problems. Taken together, the collection reads as a tale of two realities coexisting in roughly the same facilities.
A recurring thread among the positive notes is the quality of interpersonal care. Reviewers repeatedly describe staff as caring, friendly, and patient, with many mentioning that they felt treated like family. Several accounts highlight staff who go out of their way to communicate clearly with families, answer questions, and provide reassurance during stressful times. The facilities are described as clean and well-maintained, with a sense of home-like atmosphere that makes loved ones feel supported rather than forgotten. Language access also stands out in at least one review, where Spanish-speaking staff are seen as a meaningful help to a family navigating routines and medical needs.
The caregiving experience for residents and their families is frequently framed around recovery, rehab, and ongoing medical needs. Several reviewers recount positive outcomes - patients regaining mobility, stabilization of health conditions, and the effectiveness of therapy and rehabilitation services. The therapy departments are praised in multiple comments, and the dedicated roles of the director of nursing and social services are noted for being hands-on and supportive. For families considering hospice or end-of-life care, the collaboration with Sanctuary Hospice is described as compassionate and reassuring, with families feeling that their loved ones are comfortable and well cared for.
Despite these positives, a substantial portion of feedback centers on negative experiences that color overall impressions. Understaffing is a dominant concern: reviewers describe only a few certified nursing assistants available to handle many residents, leading to delays and a sense of being stretched too thin. Some staff are depicted as knowledgeable but lacking warmth or genuine engagement, and there are mentions of occasional lapses in attention to residents' daily needs. Rooms are described as small and cramped, with limited light and storage space, and there are complaints about the physical environment, including outdated furniture and difficulties for maneuvering mobility aids.
Dissatisfaction also arises from operational and safety concerns. Several reviewers report issues with maintenance responsiveness and basic amenities - such as requests for towel bars or other simple installations - that go unmet for extended periods. Food service on occasion is criticized, with specific reference to menu limitations and dissatisfaction among residents on restricted diets. Beyond comfort, there are troubling accounts of practical problems: belongings going missing, alleged high levels of theft, and a perception that medical records and other documentation are difficult to obtain. These experiences contribute to a broader sense that not all systems are reliable or transparent.
Another set of criticisms targets administrative behavior and accountability. A number of reviewers claim misalignment between resident care and administrative priorities, suggesting that financial concerns predominate and that some complaints or problematic incidents are not adequately addressed. One reviewer even describes the facility as having a rodent and pest problem, while others allege broader patterns of negligence or inconsistent care. A few reviewers voice distrust of how issues are reported or handled, including accusations that the facility tends to respond only to favorable, staff-authored reviews and not to negative feedback or external inquiries. In one highly charged account, a resident claims more severe mistreatment and coercive practices, adding to a sense of a lack of safeguarding in some cases.
Within this mixed landscape, readers can extract a cautious takeaway: Waterford and Sanctuary Hospice appear capable of delivering meaningful, people-centered care in many instances, with staff who are kind, attentive, and professional, and with successful rehab and hospice experiences highlighted by families. Yet there are equally important warnings about understaffing, environmental and maintenance shortcomings, and concerns about governance and accountability. For families considering placing a loved one, the message is to weigh the strong, comforting experiences - where staff treat residents like family and coordinate well with families and therapists - against the troubling reports of neglect, safety lapses, theft, and administrative opacity. Prospective clients might benefit from direct conversations with multiple staff members, a tour focused on daily routines and maintenance responsiveness, and, where possible, checking state records or complaint histories to gain a fuller picture before making a decision.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (13 miles away) Chicago Midway (17 miles away)
Howard Jarvis Morse South Boulevard 
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.The Citadel of Waterford in Chicago, IL is a premier assisted living community that offers a range of amenities and services catered to the well-being and comfort of its residents. With activities available on-site, residents can engage in various recreational and social activities without leaving the premises, fostering a vibrant and active lifestyle.
To enhance personal grooming and maintain impeccable appearance, the community provides an on-site beautician. This convenient amenity ensures that residents can easily access salon services without having to travel far.
Inside the community's indoor common areas, residents can relax and socialize with their neighbors or participate in organized group activities. These spaces are thoughtfully designed to provide a cozy and comfortable atmosphere for residents to enjoy.
For those who appreciate spending time outdoors, the community also offers outdoor common areas where residents can soak up some sun, take leisurely walks, or simply enjoy nature. These designated spaces allow individuals to connect with nature while staying within the safety and convenience of their living environment.
Keeping up with friends and family or browsing the internet is made easy with Wi-Fi/high-speed internet available throughout the premises. This connectivity ensures that residents can stay connected with loved ones or explore their personal interests online.
In addition to these amenities, The Citadel of Waterford boasts a prime location surrounded by numerous cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals. With eight nearby cafes offering a variety of dining experiences and five restaurants serving delicious meals nearby, residents have plenty of options when it comes to satisfying their culinary cravings.
Nature lovers will appreciate the presence of six parks in close proximity to the community; perfect for peaceful strolls or outdoor recreation. The convenience of 25 pharmacies ensures quick access to medications and health supplies when needed. Additionally, there is one physician located nearby for any healthcare needs.
Transportation options are readily available with five options nearby for easy mobility around the city. For spiritual fulfillment or attending religious services, residents can find solace in one nearby place of worship. Furthermore, the proximity of two hospitals ensures immediate and quality medical assistance if the need arises.
Overall, The Citadel of Waterford is an assisted living community that combines luxurious amenities, engaging activities, and a convenient location to offer residents a fulfilling and comfortable lifestyle.
This part of Chicago, Illinois is a vibrant and diverse neighborhood with a variety of amenities that cater to seniors. With numerous restaurants offering a range of cuisines, cafes for socializing, and parks for outdoor activities, there is plenty to explore and enjoy. The proximity to public transportation such as the CTA stations makes it easy to navigate the city without needing a car. Additionally, there are several pharmacies and hospitals nearby, ensuring access to healthcare services when needed. For those looking for cultural or spiritual enrichment, there are places of worship and theaters within a short distance. Overall, this area offers a mix of convenience, entertainment, and healthcare resources that would be suitable for senior living.
Citadel of Waterford is located at 7445 N Sheridan Rd, Chicago, IL 60626 in Cook County, Illinois
Citadel of Waterford on seniors.fyi includes 5 photos including images showing healthcare, nurse, caregiver, outdoors, nature, and more.
Waterford Care Center
Chicago, IL
Extensive amenities and 24/7 care (ADL support, medication management, wellness programs, transportation).
Mosaic Living Center
Chicago, IL
Extensive access to dining, parks, healthcare, and transportation nearby.
Birchwood Plaza
Chicago, IL
Strong resident-staff communication and a community-focused atmosphere.
Birchwood Plaza costs
Birchwood Plaza reviews
Birchwood Plaza images
Chalet Living & Rehab
Chicago, IL
Comprehensive 24/7 care with social activities and restaurant-style dining.
Lakefront Healthcare Ctr
Chicago, IL
On-site skilled nursing care and proximity to multiple cafes, parks, pharmacies, and hospitals.
Lakefront Healthcare Ctr reviews
Lakefront Healthcare Ctr images
Lakefront Nursing & Rehab Center
Chicago, IL
Extensive on-site amenities and comprehensive care services.
Lakefront Nursing & Rehab Center reviews
Lakefront Nursing & Rehab Center images
Warren Park Health & Living Center
Chicago, IL
Affordable private/semi-private rooms at $2,800/month with comprehensive amenities and care services.
Warren Park Health & Living Center costs
Warren Park Health & Living Center reviews
Warren Park Health & Living Center images
Elevate Care Chicago North
Chicago, IL
Clean facility with helpful wound-care team and on-site amenities (salon, dining, activities).
Elevate Care Chicago North reviews
Elevate Care Chicago North images
Ten Twenty Grove
Evanston, IL
Prime location near downtown Evanston with friendly staff and strong amenities.
Ten Twenty Grove costs
Ten Twenty Grove reviews
Ten Twenty Grove images
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
Outdoors
Healthcare
Caregiver
