Citadel of Waterford is a nursing home community in Chicago, IL.
Information last verified:
Citadel of Waterford in Chicago, IL
Save7445 N Sheridan Rd, Chicago, IL 60626
To contact a resident: (773) 338-3300
For more information about senior living options: (866) 208-4318
Residents and families consistently describe the staff as caring and patient.
Many reviews focus on how kind, patient, and supportive the staff feel in day-to-day care. Several families say staff communicate well, answer questions thoroughly, and treat patients like family. A number of reviewers also mention long-term familiarity with staff, reinforcing the sense of personal attention.
Cleaning and upkeep receive both praise and serious complaints.
Some reviewers say the facility is clean and well kept, including comments about cleanliness alongside friendly staff. Other reviews raise concerns about maintenance and cleanliness, including reports of pests. Overall, experiences with the environment appear inconsistent across residents and families.
Rehab and therapy are a key part of stays for many residents.
Several reviews describe helpful therapy and recovery support, including physical therapy and rehab after hospitalization. Some families say the care team helped stabilize health and regain mobility. At the same time, a few reviewers report negative therapy experiences, including interruptions to physical therapy and abuse concerns.
Language support is mentioned as helpful for families.
A few reviews call out staff who can communicate in the resident’s language, making care feel easier to navigate. One reviewer specifically mentions Spanish-speaking staff, and another describes staff communicating in a language that helped with care coordination. A negative review also contrasts what they viewed as nicer treatment from certain language-speaking nurses.
Some reviews include serious complaints about care conditions.
Alongside positive experiences, multiple reviews describe problems such as understaffing, disorganization, and neglect of appointments. A handful of reviewers allege harsh treatment, loss of freedoms, and delays in getting in touch by phone. There are also concerns about missing items and reported pest issues, which further elevate the severity of these complaints.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Activities off-site Activities on-site
Beautician on-site
Indoor common areas
Outdoor common areas
Wi-Fi/high-speed internet available
Chicago O'Hare International (13 miles away) Chicago Midway (17 miles away)
Howard Jarvis Morse South Boulevard 
High acuity care
Meals provided Activities off-site Activities on-siteThis part of Chicago, Illinois is a vibrant and diverse neighborhood with a variety of amenities that cater to seniors. With numerous restaurants offering a range of cuisines, cafes for socializing, and parks for outdoor activities, there is plenty to explore and enjoy. The proximity to public transportation such as the CTA stations makes it easy to navigate the city without needing a car. Additionally, there are several pharmacies and hospitals nearby, ensuring access to healthcare services when needed. For those looking for cultural or spiritual enrichment, there are places of worship and theaters within a short distance. Overall, this area offers a mix of convenience, entertainment, and healthcare resources that would be suitable for senior living.
Citadel of Waterford is located at 7445 N Sheridan Rd, Chicago, IL 60626 in Cook County, Illinois
Citadel of Waterford on seniors.fyi includes 5 photos including images showing healthcare, caregiver, outdoors, nature, nurse, and more.
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