Hilltop Skilled Nursing & Rehab

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  • Interior

    A cozy waiting room with two armchairs, a decorative mirror, and floral arrangements.

  • Decor

    A cozy lobby area featuring comfortable seating, a stylish lamp, and an inviting entrance.

  • Living Room

    A cozy living room setup featuring a patterned sofa, a rocking chair, and decorative elements.

  • Building

    Exterior view of the Hilltop building with well-maintained landscaping.

  • Architecture

    Entrance of Hilltop Skilled Nursing & Rehabilitation facility.

  • Bedroom

    A cozy bedroom setup featuring a neatly made bed with blue pillows and a comfortable recliner chair.

  • Dining

    A cozy dining area featuring elegantly set tables and comfortable chairs.

  • Lighting

    A well-organized beauty salon makeup station with a mirror and comfortable seating.

  • Artwork

    A spacious dance studio featuring two chairs, wooden flooring, and soft natural lighting.

  • Plant

    A cozy corner of a living room featuring elegant decor, a comfortable chair, and artistic elements.

  • Computers

    A spacious room equipped with a computer workstation and medical equipment, featuring warm lighting and inviting decor.

Hilltop Skilled Nursing & Rehab

910 West Polk Street, Charleston, IL 61920

For more information about senior living options: (844) 490-3973

4.5 from 75 reviews
5 stars
61
4 stars
3
3 stars
4
2 stars
0
1 stars
7

Skilled Nursing Facility

Overall Review of Hilltop Skilled Nursing & Rehab

Pros

  • pro Hilltop is described as a very clean facility with amazing staff.
  • pro The therapy department is praised as miracle workers, with excellent wound care and rehabilitation.
  • pro The staff are caring, friendly, and professional, often going above and beyond to meet residents' needs.
  • pro The facility is highly recommended by families and former residents.
  • pro The environment is consistently clean and pleasant, with residents feeling safe and well cared for.
  • pro The activity staff keep residents engaged with activities like bingo and coloring.
  • pro The staff are noted as excellent patient advocates and welcoming to visitors.

Cons

  • pro The place is ran down, and most of the staff are very disrespectful to the residents and their families.
  • pro They give residents the wrong medicine, and then deny it when action needs to be taken.
  • pro They are not professional at all.
  • pro They do not keep the place clean.
  • pro He went a week and four days without a shower.
  • pro He had been left to sit in urine soaked pants for 2?3 hours at a time.
  • pro Midnight staff made him take a bowel movement on the toilet with a diaper still on, and after he questioned it they put him back to bed and left.
  • pro They take their phone off the hook mostly on weekends.

Review

Hilltop Skilled Nursing and Rehabilitation, as reflected in a broad set of resident and family experiences, is a facility that inspires very strong and sometimes contradictory opinions. For some families, Hilltop has been a place of compassionate care, clean surroundings, and dedicated therapy that helps loved ones regain independence. For others, it has been a source of frustration over cleanliness, communication, and consistency in care. Taken together, the reviews sketch a picture of a facility with real strengths, but with notable gaps that can depend on who is on duty and when.

Several families praise Hilltop for exceptional therapy and rehabilitation outcomes. A common thread is the effectiveness of the therapy department, with many residents returning home after successful rehab programs. In particular, visitors recount that the therapy teams are hardworking and motivating; therapists are described as "miracle workers" in some cases and as "awesome" in others. Wound care is repeatedly highlighted in the glow of positive reviews, with specific notes about skilled nursing and attentive treatment that helped residents recover. The cleanliness and pleasant ambience of the building also receive frequent compliments, with claims that the facility looks and smells clean, and that the overall environment is welcoming for residents and visitors alike. Several families emphasize the level of concern and approachability from staff, with nurses and aides who are responsive, friendly, and patient-centered when they are available.

Yet, beyond these glowing accounts, there are persistent reports of inconsistent care and communication gaps. A few families recount experiences of significant lapses in basic daily care, including long delays for essential needs and inadequate assistance. One story describes a patient going a week and four days without a shower, sitting in urine-soaked pants for hours, and developing pressure sores from being left unmoved. Another account describes a weekend incident where a patient was told to use the toilet while still in a diaper and then left back in bed without follow-up care. These anecdotes paint a picture of a facility where, at times, residents are not moved or cleaned in a timely fashion, and where caregivers may not always be immediately available to respond to concerns.

Concerns about safety and medication also appear in the reviews. A number of reviewers allege that residents were given the wrong medications, with some families reporting denial when action was needed to fix the issue. The perception of reliability around medication management is mixed, with some families feeling confident in the nursing team's advocacy and others feeling uneasy about gaps in safety and communication. In addition, there are claims that phone access can be unreliable - phones occasionally "off the hook" on weekends - which compounds the challenge of addressing questions and coordinating care with families.

Cleanliness and room upkeep are another area of divergence. While several reviews describe Hilltop as clean and well maintained, others report rooms that are not consistently tidy, with dirty cups, old food, and bedding left on the floor. A not-uncommon thread is the sense that cleanliness and housekeeping quality can vary by shift or day. In some cases, families note that when they visit, they find rooms to be in better order and more comfortable, while in others, they encounter a more neglected environment. The presence or absence of basic supplies - such as a TV remote - becomes a recurring source of complaint for some families who feel their loved ones' needs are not being prioritized.

Despite the mixed experiences, a strong and hopeful sentiment runs through many reviews: Hilltop can be a place of genuine care, dignity, and progress when staff are engaged and families stay actively involved. People frequently commend individual staff members - nurses, CNAs, activity coordinators, kitchen staff, and administrative personnel - by name for their kindness, attentiveness, and willingness to go the extra mile. Names such as Chris the nurse, Latasha, Aimee, April, Ashley, Sasha, and Mark Lawson surface repeatedly as bright spots in a day that can otherwise feel challenging. Families describe staff as "caring," "professional," and "excellent patient advocates" who make an effort to keep residents comfortable, safe, and engaged. The activity staff, in particular, receives praise for helping residents participate in games, crafts, and social events that lift spirits and foster connection with family.

Several reviews emphasize the importance of family involvement as a facilitator of better care. The recurring advice is to "stay on top of the care" and to communicate consistently with staff, even noting that showing up and asking questions can help ensure timely attention to needs. This sentiment appears across stories of short-term stays for rehabilitation, as well as longer, more stable experiences where families and friends become part of the daily care ecosystem. In some accounts, the facility's ability to help families navigate insurance, plan discharges, and arrange home readiness is highlighted as a meaningful benefit, especially when therapists and nursing staff coordinate effectively with family goals.

Taken together, Hilltop emerges as a facility with substantial strengths in therapy quality, wound care, and a generally clean and welcoming environment, backed by a cadre of dedicated staff who are highly regarded by many families. At the same time, the range of experiences - from deeply compassionate and efficient care to episodes of delay, perceived neglect, or communication breakdown - suggests that outcomes can be highly variable. The overarching message is that Hilltop has the potential to be an excellent place for rehabilitation and ongoing care, but prospective residents and their families should conduct thorough visits, engage with staff early and often, and advocate for clear communication to ensure that care plans are followed consistently. With attentive families and committed caregivers, Hilltop can feel like a supportive and dignified home for loved ones during recovery and beyond.

Features

Housing

  • 108 resident community capacity 108 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Located in Charleston, IL, Hilltop Skilled Nursing & Rehab is an exceptional assisted living community offering a wide range of amenities and care services to cater to the diverse needs of its residents. With a focus on providing a comfortable and enriching environment, this community ensures that seniors have access to everything they need for a fulfilling and enjoyable lifestyle.

The amenities at Hilltop Skilled Nursing & Rehab are designed to enhance the overall well-being of residents. The beauty salon offers professional grooming services, ensuring that individuals can always look and feel their best. Residents can enjoy their favorite TV shows with the cable or satellite TV in their accommodation. Community-operated transportation is available for ease of mobility, enabling residents to explore nearby areas conveniently. The computer center offers technology access, keeping residents connected with loved ones or pursuing personal interests. Meals are served in the elegant dining room with restaurant-style dining for a delightful culinary experience. Additionally, fully furnished accommodations provide comfort and convenience.

Care services at Hilltop Skilled Nursing & Rehab prioritize the health and safety of each resident. A 24-hour call system ensures that assistance is always available whenever needed. Trained staff members provide around-the-clock supervision to ensure residents' well-being. Assistance with activities of daily living like bathing, dressing, and transfers is readily available for those who require it. Medication management is handled efficiently by qualified professionals to ensure proper administration. Special dietary restrictions such as diabetes diets can be accommodated, promoting healthy eating habits.

Keeping residents engaged and entertained is a priority at Hilltop Skilled Nursing & Rehab. An array of activities are offered such as concierge services, fitness programs, planned day trips, resident-run activities,and scheduled daily activities to keep everyone active and socially connected.

With several amenities close by, such as pharmacies, restaurants, parks, transportation options,and places of worship along with proximity to hospitals and physicians offices,Hilltop Skilled Nursing & Rehab offers convenience and accessibility to all necessary services.

In summary, Hilltop Skilled Nursing & Rehab is a vibrant assisted living community that provides top-notch care services and an extensive list of amenities. With a focus on promoting independence and enhancing the overall quality of life for residents, it truly offers a wonderful place to call home in Charleston, IL.

Nearby Places of Interest

Places of Worship

  • First Church of God (0.3 miles)
  • Hall Billy O Rev (1.1 miles)
  • LDS Missionaries (1.2 miles)
  • First Christian Church (1.2 miles)
  • First Baptist Church (1.3 miles)
  • Wesley United Methodist Church (1.3 miles)
  • First Church Of Christ Scienti (1.4 miles)

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • Walgreens (0.6 miles)
  • Imminent Fitness & Nutrition (0.7 miles)
  • Walmart Pharmacy (1.9 miles)
  • Prairie Medical Pharmacy (4.2 miles)
  • Walgreens (8.1 miles)
  • CVS Pharmacy (9.3 miles)

Transportation

  • Budget Truck Rental (0.6 miles)
  • Eastern Illinois Railroad (1.6 miles)
  • U-Haul Neighborhood Dealer (1.8 miles)
  • U-Haul Neighborhood Dealer (3.5 miles)
  • Coles County Memorial Airport (MTO) (4.5 miles)
  • Orange Is The New Ride (9.4 miles)

Cafes

  • Starbucks (0.6 miles)
  • Jackson Avenue Coffee (1.3 miles)
  • Starbucks (7.2 miles)

Physicians

  • Charleston Family Practice (0.7 miles)
  • Martinez, Jaime Dr-SBL Charleston Clinic East (1.9 miles)
  • SBL Surgery Clinic (4.1 miles)
  • Urology Practice (4.2 miles)
  • Dr Donald Sandercock (4.2 miles)
  • Dr Joseph So, MD (4.2 miles)
  • Charly Nguyen (4.2 miles)

Parks

  • Morton Park (0.8 miles)
  • Baker Field (1.4 miles)
  • Woodyard Conservation Area (2.8 miles)
  • Douglas-Hart Nature Center (6.1 miles)
  • Ridge Lake (6.3 miles)
  • Fox Ridge State Park (6.7 miles)
  • Lincoln/Sargent Farm Foundation (7.4 miles)

Restaurants

  • Taco Bell (1 miles)
  • Dq Grill & Chill (1 miles)
  • Jimmy John's (1.1 miles)
  • Bamca Mexican Grill (1.1 miles)
  • Marty's (1.1 miles)
  • Alexander Briggs (1.2 miles)
  • Fili's Station (1.3 miles)

Hospitals

  • Sarah Bush Lincoln Health Center (4.2 miles)
  • Sarah Bush Lincoln Health Center (4.2 miles)
  • Carle Foundation Hospital (5.9 miles)
  • Sarah Bush Lincoln Health System (8.1 miles)

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