Midway Neurological & Rehab

Pros

• Midway's staff was very welcoming and prioritized the resident's care.
• The staff were accommodating and courteous, taking time to provide needed details.
• The new administrator is making a difference, with staff respectful toward residents and problems resolved quickly.
• Jim and Michelle are doing an excellent job and are consistently available to answer questions.
• The Activities Department, including patio time, beauty shop, and volunteer work, adds to residents' enjoyment and fulfillment.
• The staff's care keeps residents clean, dry, and fed.
• The recent experiences show drastic overall improvement and better management.
• A grandmother discharged home after four weeks, doing much better, demonstrates effective care at Midway.

Cons

• They claim the facility treats people as subhuman and avoids accountability.
• They allege staff did not monitor residents' drinking or eating, leading to significant weight loss.
• They describe residents being left alone to "think about what they've done," causing trauma and fear.
• They accuse the facility of stealing residents' money.
• They report unprofessional, unresponsive staff and social workers who threaten to hang up or end conversations.
• They state security and staff are out of control, with harassment and even physical aggression toward residents.
• They characterize the place as a "hell hole" with infestations (scabies) and neglect of basic hygiene (residents not being changed or showered).
• They claim severe understaffing and unethical practices, including deception about bonuses.

Review

Across the collection of impressions about Midway Neurological, readers encounter a broad spectrum of experiences, from dire accusations of abuse and neglect to glowing testimonials about care, leadership, and steady improvements. Taken together, the reviews paint a picture of a facility that is at once a source of deep pain for some families and a place of real, meaningful care for others - sometimes within the same facility, and often tied to who is in charge and how concerns are handled.

On the most troubling end, several reviewers describe experiences that feel almost surreal in their severity. One person gives a devastating account of subhuman treatment and says their sister was traumatized while staying there during COVID. Allegations include extreme neglect: a patient who lost significant weight, who reportedly refused liquids and foods that were not monitored, and who became fearful of speaking up or asking questions even after transferring to a different rehab setting. There are cries that staff "basically stole" the little money the patient had, and that accountability was non-existent. The message is blunt and urgent: do not entrust a loved one to this place, with calls for it to be shut down and comparisons to animals treated better than the residents. These remarks emphasize a sense of powerlessness and a fear that those most vulnerable were left without advocates.

In contrast, several other reviews celebrate Midway as a place of steady progress and improved experiences, especially after changes in leadership. A reviewer recounts a grandmother who spent four weeks there and returned home doing much better, noting that staff were welcoming and prioritized her care. Others echo praise for the staff's courtesy and willingness to provide necessary details to families, describing the care as attentive and the overall experience as a positive development compared with past experiences at other facilities. The sense conveyed is that meaningful, person-centered care can and does occur, and that the staff can be both professional and compassionate when conditions and leadership align.

A recurring thread in the positive reports is the impact of new administration. Several reviewers credit a recent administrator and an assistant administrator with transforming the environment: a more respectful climate, quicker problem resolution, and staff who are easier to trust and rely on. One reviewer specifically credits administrator Jim and assistant Michelle with creating a safer, more respectful atmosphere, noting better communication with families and more consistent attention to residents' needs. These accounts speak to a palpable difference in tone and responsiveness that residents' families perceive as a turning point for Midway.

Yet the sentiment is not uniformly optimistic, and there are persistent concerns about administration, communication, and internal processes. One reviewer describes an attempt to obtain information for an investigation into why their daughter was sent to Midway, detailing protracted and disjointed communications with the second-floor staff and a social worker who allegedly hung up during a call about a release. This account underscores the frustration some families feel when coordination between departments breaks down or when calls for transparency go unanswered. The fear of mishandling or miscommunication remains a salient worry for many, particularly when guardians are trying to coordinate passes or releases.

Several submissions reflect a dual reality: meaningful improvements coexisting with enduring systemic frictions. Another set of reviews highlights positive experiences in the Activities Department, beauty shop, and volunteer programs, with residents finding life more enjoyable and even now having opportunities to pursue goals like returning to school. People describe staff as caring, medication management as on point, and visits as emotionally reassuring; the impression is that Midway can be a supportive, well-run environment when leadership priorities align with frontline practice.

Several alarming anecdotes still surface, painting a more troubling picture of day-to-day operations. A few reviewers describe penitentiary-like conditions, with some staff appearing angry or dismissive when residents ask for help. Claims include security personnel shouting or handling residents in ways that seem inappropriate, a sense of disorganization among nurses and social workers, and a perception that some staff confuse their roles with that of doctors. There are even explicit statements about harassment from security and reports of violence, all of which contribute to a climate of fear and distrust. These accounts emphasize that even when improvements occur, significant gaps in care and safety can persist in the eyes of residents and their families.

Financial and ethical concerns also surface in a number of the reviews. A strong note repeats that some staff may misrepresent pay bonuses and then fail to deliver on promised compensation. Combined with mentions of infested conditions (scabies) and routine neglect like not changing or showering residents, these claims contribute to a portrayal of a facility where, in some observers' eyes, the push for dollars can trump residents' welfare. Several reviewers urge state oversight and daily reporting to ensure accountability, even calling for immediate consequences for those allegedly responsible.

Ultimately, the collection suggests a facility capable of two very different experiences: profound distress and serious allegations on one hand, and genuine gratitude for compassionate care and effective leadership on the other. The contrast appears to hinge on factors like the presence of engaged administrators, the responsiveness of staff, and the quality of communication with families. While some residents and families report transformations that restore trust and well-being, others warn that without sustained oversight and accountability, the most vulnerable can still be at risk. The prevailing takeaway is that Midway Neurological is a place of real potential, but one whose safety and quality depend on ongoing, transparent governance, vigilant family involvement, and a commitment to treating every resident with dignity and respect.

Restaurants

• Al Bawadi Grill (0.2 miles)
• The Patio (0.7 miles)
• McDonald's (1.3 miles)
• Denny's (1.3 miles)
• Chick-Fil-A (1.6 miles)
• Baba Saj-Palos Hills (2.4 miles)
• White Castle (2.5 miles)

Places of Worship

• Mosque Foundation (0.9 miles)
• Palos Islamic Center (4.8 miles)
• Beth Eden Baptist Church (8 miles)
• Holy Name Of Mary Church (8 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.3 miles)

Parks

• Harr Park (2.6 miles)
• Wentworth Park (3.9 miles)
• Waterfall Glen Forest Preserve (7.7 miles)

Cafes

• Corner Bakery Cafe (3.3 miles)
• Panera Bread (4.2 miles)

Hospitals

• Advocate Children Hospital-Hope Pavilion (3.6 miles)
• Advocate Christ Outpatient Pavilion (3.7 miles)
• Palos Community Hospital (4.7 miles)
• Little Company of Mary Hospital (5.6 miles)
• MacNeal Hospital (6.7 miles)
• Edward-Elmhurst Health Center (8.5 miles)
• Building 217, Hines VA Hospital (8.5 miles)

Transportation

• Atlantic Aviation (3.9 miles)
• Concourse B (4.6 miles)
• Chicago Midway International Airport (MDW) (4.7 miles)
• Cta (4.8 miles)
• Metra - Morgan Park / 115th Street (7.5 miles)
• Metra (7.7 miles)

Physicians

• All Star Pediatrics (4.9 miles)
• Loyola Medicine Burr Ridge (6.1 miles)