Midway Neurological & Rehab in Bridgeview, IL

Pros

• The staff were welcoming and assured that residents' care would be a top priority.
• The staff were accommodating and courteous, taking time to provide needed details.
• The care provided to Debra Williams was noted, and the staff were praised for their work.
• The new administrator is making a difference, with the staff being very respectful toward residents and problems resolved quickly.
• Jim is described as the best administrator.
• Michelle and Jim are praised for excellent leadership and accessibility to questions and concerns.
• The Activities Department adds to residents' enjoyment and fulfillment.
• The team has improved drastically, with recent experiences far better.

Cons

• They treat people as if they're subhuman.
• The facility traumatized residents during COVID and neglected basic needs like hydration and nutrition.
• They basically stole the little money she had there.
• The place should be shut down; the zoo treats their animals better.
• The security and staff are out of control and incompetent; it's a hell hole to drop off unwanted people.
• The administrator is illiterate, totally unprofessional and uncaring.
• The care during the pandemic was subpar and led to worsening health and weight loss.
• The building is dirty, smells of urine, and has bedbugs; beds look like prison.
• Social workers act like prison guards and do not respect patients' rights.
• They are driven by money and engage in unethical practices like lying about bonuses.
• It's not a homey environment; residents wait hours to be changed and staff are often on their cell phones.

Review

Midway Neurological & Rehab in Bridgeview is best suited for families prepared to take a vigilant, hands-on role in care and willing to give the current leadership a chance to prove its reform efforts. The community has shown signs of improvement under Administrator Jim and Assistant Administrator Michelle, and some residents' families report real progress when oversight is steady and concerns are raised promptly. This is not a hands-off option; the facility's history includes serious safety and staffing questions. Families needing rock-solid day-to-day reliability, transparent operations, and a consistently respectful environment should actively consider alternatives.

On the positive side, several reviews highlight a more responsive administration and courteous, attentive staff when oversight is present. A number of families describe better medication management, cleaner environments, and activity programs that keep residents mentally and physically engaged. Positive testimonials point to improved safety and respect when problems are communicated directly to leadership, and they note that the team's ability to address issues quickly can create a calmer, more predictable routine for some residents.

Yet the downsides are persistent and troubling. A substantial stream of reviews alleges neglect, unsafe conditions, and disrespectful treatment, with residents described as left waiting for care, meals or medications delayed, and staff appearing disengaged or hostile. Understaffing and the resulting impact on basic needs - hygiene, consistent changes of clothing or bedding, timely showers, and monitoring of weight or hydration - recur across multiple accounts. Reports of disorganized operations, security concerns, and hostile interactions among staff further erode confidence, and problems like pest and sanitation complaints surface in several accounts, undermining trust in the overall safety and dignity of care.

How the positives interact with the negatives determines whether Midway can be a viable choice. The new administration and some dedicated caregivers can offset risk for residents who require rehab and can flourish with structured oversight and regular family contact. For residents with complex medical needs or cognitive impairment, however, the cons - staff inconsistency, communication gaps, and fear of mistreatment - may eclipse any potential gains. The facility's ability to maintain safety and quality hinges on sustained staffing levels, accountable leadership, and consistently compassionate communication; without that baseline, good days can quickly give way to acute concerns.

For families moving forward, a practical plan is essential. Demand a concrete, written care plan with explicit staffing expectations, ?????????? ?????????? communication, and direct access to administrators. Arrange a candid session with Jim and Michelle to align on nutrition, medication administration, and response protocols, and insist on measurable targets for safety, rehab progress, and transfers when needed. Schedule frequent visits, bring a detailed list of nonnegotiables, and be prepared to escalate concerns to the state or the ombudsman if warranted. If these safeguards cannot be guaranteed, the prudent choice is to explore other options with steadier track records of consistent, humane care.

In sum, Midway Neurological & Rehab represents a high-variance option. It can deliver meaningful rehab gains and improved day-to-day care under active leadership, but the credible negative feedback on safety, respect, and reliability cannot be ignored. It is a potential fit for families who can stay engaged, demand accountability, and tolerate a work-in-progress environment. For those seeking steadier staffing, transparent operations, and consistently clean, respectful care, several reputable alternatives will likely align better with long-term expectations and peace of mind.

Restaurants

• Al Bawadi Grill (0.2 miles)
• The Patio (0.7 miles)
• McDonald's (1.3 miles)
• Denny's (1.3 miles)
• Chick-Fil-A (1.6 miles)
• Baba Saj-Palos Hills (2.4 miles)
• White Castle (2.5 miles)

Places of Worship

• Mosque Foundation (0.9 miles)
• Palos Islamic Center (4.8 miles)
• Beth Eden Baptist Church (8 miles)
• Holy Name Of Mary Church (8 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.3 miles)

Parks

• Harr Park (2.6 miles)
• Wentworth Park (3.9 miles)
• Waterfall Glen Forest Preserve (7.7 miles)

Cafes

• Corner Bakery Cafe (3.3 miles)
• Panera Bread (4.2 miles)

Hospitals

• Advocate Children Hospital-Hope Pavilion (3.6 miles)
• Advocate Christ Outpatient Pavilion (3.7 miles)
• Palos Community Hospital (4.7 miles)
• Little Company of Mary Hospital (5.6 miles)
• MacNeal Hospital (6.7 miles)
• Edward-Elmhurst Health Center (8.5 miles)
• Building 217, Hines VA Hospital (8.5 miles)

Transportation

• Atlantic Aviation (3.9 miles)
• Concourse B (4.6 miles)
• Chicago Midway International Airport (MDW) (4.7 miles)
• Cta (4.8 miles)
• Metra - Morgan Park / 115th Street (7.5 miles)
• Metra (7.7 miles)

Physicians

• All Star Pediatrics (4.9 miles)
• Loyola Medicine Burr Ridge (6.1 miles)