Nuuanu Hale Hospital

Pros

• Nainoa is a great administrator.
• The Nuuanu H?le team are so good to work with.
• They really create a healing and great environment for the patients.
• They have taken good care of the mother for seven years and did an exceptional and awesome job.
• The staff are very helpful and caring.
• The Lacson 'Ohana expresses mahalo to everyone.

Cons

• Rebecca Waugh's behavior was unprofessional.
• She initiated an intimate relationship with him.
• Rebecca responded with a hostile attitude.
• The staff were uncaring, cold, and insensitive.
• They would get annoyed when asked for help.
• They told him, "You know your mother's prognosis, right?"
• The mother was found in a shared room with dried vomit on her shoulder and chest, oxygen not positioned properly, and she was unresponsive.
• The reviewer warned not to send anyone you love here.

Review

Nuuanu Hale appears, in the voices of several families, to be a place where dedication and care can shine, guided in large part by administrator Nainoa and the broader team. One reviewer opens with high praise for the leadership and the atmosphere the Nuuanu H?le team cultivates, noting that the environment is healing and that the staff are easy to work with. That initial impression centers on a sense of professionalism and a cooperative spirit that seems to support patients and families alike, creating what many would describe as a positive, collaborative experience for those seeking comfort and treatment.

Yet, beneath that generally favorable outlook, there are intensely negative and troubling accounts that surface from other families. In one account, a partner of five years who had been staying at Nuuanu Hale for two months recounts a shocking breach of boundaries. This reviewer describes how a physical therapist on staff, Rebecca Waugh, was allegedly initiating an intimate relationship with the partner, as evidenced by a card she had given him. The reviewer states they confronted Rebecca about what they viewed as unprofessional conduct, and they report that she responded with a hostel attitude, leaving them deeply disappointed. This single experience is presented as a stark contrast to the positive environment claimed elsewhere, highlighting a disturbing instance of alleged misconduct that affected trust and comfort within the facility.

Another harsh depiction centers on what the reviewer characterizes as uncaring, cold, and insensitive behavior from staff. They recount the discomfort of trying to help their mother who was in constant pain, only to be met with annoyance when asking for assistance. A troubling line of dialogue is quoted in their account: "You know your mother's prognosis, right?" This terse response is described as emblematic of a broader pattern of insensitivity, painting a picture of a facility where empathy and proactive caregiving may not consistently align with the needs and emotional states of patients and their families.

The most distressing portion of this narrative arrives with a specific day they describe as the mother's death. The reviewer claims to have found their mother in a shared room, with dried vomit on her shoulder and chest and oxygen equipment not positioned correctly, leaving her unresponsive. They question how long this condition had persisted and imply that the care provided at that moment was insufficient. The closing refrain of this account is stark: "Don't send anyone you love here." This moment is framed as a critical failure in basic dignity and medical attentiveness, casting a shadow over other, more favorable impressions of the facility.

In contrast to these grave concerns, another account offers a luminous view of the care provided by the same facility. The Lacson 'Ohana writes that they have taken good care of their mother for the past seven years and that the care has been exceptional and awesome. They describe the staff as very helpful and caring, and they express heartfelt gratitude with a simple, sincere Mahalo to everyone. This positive perspective emphasizes consistent, long-term dedication and a sense of community among the caregivers and the families they serve, suggesting that the experience at Nuuanu Hale can be deeply supportive and reassuring for some families.

Taken together, the reviews reflect a broad spectrum of experiences that can occur within a single care environment. On one hand, there is strong admiration for Nainoa's leadership and for the Nuuanu Hale team's ability to foster a healing atmosphere, along with testimony from families who feel that their loved ones received thoughtful, compassionate attention. On the other hand, there are grave concerns raised about professionalism, boundaries, and the quality of day-to-day care in specific situations. The tension between these narratives highlights how patient experience can vary widely, influenced by individual staff members, shifts in care, and the emotional weight carried by families during critical moments.

What emerges is a complex portrait of a facility capable of delivering high-quality, compassionate care in many circumstances while also being the site of serious complaints that demand attention. The conflicting memories - one family's praise for long-term, attentive support, another family's alarm at perceived professional lapses - illustrate that trust and comfort in a care setting hinge on both the consistency of everyday actions and the integrity of personal interactions. For families considering Nuuanu Hale, the message is nuanced: there are clear affirmations of healing and helpful, caring staff, but there are also deeply troubling reports that deserve careful, independent review to ensure every patient's dignity and safety are upheld at all times.

This area of Honolulu, Hawaii, offers a convenient and diverse range of amenities suitable for senior living. With multiple hospitals nearby such as Hmce and Kuakini Medical Center, residents have access to quality healthcare services. Additionally, there are various dining options including McDonald's, Zippy's Vineyard, and Liliha Bakery for enjoyable meals. Pharmacies like Walgreens and Times Pharmacy provide easy access to medication and health supplies. For recreation, parks like Tantalus Lookout and Makiki District Park offer beautiful outdoor spaces to relax in nature. Places of worship such as Izumo Taishakyo Mission of Hawaii and Sacred Heart Church cater to spiritual needs. Overall, this neighborhood provides a well-rounded environment for seniors looking to live comfortably with easy access to essential services and recreational activities.

Hospitals

• Hmce (0.8 miles)
• Kuakini Medical Center (1.4 miles)
• The Queen's Medical Center (2.1 miles)
• Queen's Medical Center (2.2 miles)
• Honolulu Clinic (2.4 miles)
• Kapiolani Medical Center for Women & Children (2.5 miles)

Physicians

• June Uyehara-Isono (0.9 miles)
• Dr Christina Spiers (0.9 miles)
• Dr Eugene Lee , MD (1.4 miles)
• Maluhia Health Center (1.4 miles)
• Cataract & Vision Center of Hawaii (1.5 miles)
• Honolulu Diagnostic Imaging (1.5 miles)
• Dr Jason Lam's Office (1.8 miles)

Restaurants

• McDonald's (1.6 miles)
• McDonald's (1.8 miles)
• Zippy's Vineyard (1.9 miles)
• Sakana Grill (2.1 miles)
• McDonald's (2.4 miles)
• Taco Bell (2.4 miles)
• Liliha Bakery (2.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• Times Pharmacy - Liliha (1.7 miles)
• Longs Drugs (1.8 miles)
• Walgreens (1.8 miles)
• Times Supermarkets (1.8 miles)
• Longs Drugs (2 miles)
• Queen's POB I Pharmacy (2.1 miles)

Parks

• Tantalus Lookout (1.8 miles)
• Makiki District Park (2.3 miles)
• Manoa Valley District Park (2.5 miles)

Places of Worship

• Izumo Taishakyo Mission of Hawaii (2 miles)
• Sacred Heart Church (2.4 miles)

Cafes

• The Bishop Museum Café by Highway Inn (2 miles)

Theaters

• Regal Dole Cannery ScreenX, 4DX, IMAX & RPX (2.4 miles)