Nuuanu Hale
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2900 Pali Highway, Honolulu, HI 96817
For more information about senior living options: (844) 490-3973
Nainoa is a great administrator. The Nuuanu H?le team are so good to work with. They really create a healing and great environment for the patients. They have taken good care of our mother for the past seven years, and did an exceptional and awesome job. The staff are very helpful, and caring.
Rebecca Waugh's behavior was unprofessional. Rebecca Waugh responded with a hostile attitude when confronted. The reviewer was deeply disappointed by Rebecca Waugh's conduct. The staff were uncaring, cold, and insensitive. The staff would get annoyed when asked for help. The staff would dismissively mention the patient's prognosis to the family. The patient was found in a shared room with dried vomit on her shoulder and chest, and oxygen not positioned correctly, leaving her unresponsive. The vomit had dried onto the gown for a long time. The reviewer advised not to send anyone you love there.Nuuanu H?le and its leadership appear in these accounts as a place that at its best inspires trust and comfort. One reviewer praises Nainoa as a great administrator and describes the Nuuanu H?le team as highly cooperative and capable of creating a healing, supportive environment for patients. The tone here is affirming: the facility is seen not just as a space for care, but as a setting that fosters well-being through teamwork and thoughtful management. In this view, the atmosphere and leadership are central to a positive experience for patients and their families.
Yet the picture is not one-dimensional. A different experience centers on a specific staff member, Rebecca Waugh, a physical therapist. According to the account, the reviewer's partner, who was staying at Nuuanu Hele for two months, received a card from Rebecca that allegedly indicated an intimate relationship with the partner in question. The reviewer states they confronted Rebecca about what they termed unprofessional conduct, and that Rebecca replied with what was described as a hostile attitude. The language here signals a serious breach of professional boundaries as perceived by the reviewer, coloring their impression of the staff culture with concern and disappointment.
Another part of the overall narrative is markedly more negative in tone, focusing on perceived uncaring and cold treatment from some staff. The reviewer describes an experience in which their mother, who was in constant pain, encountered staff who appeared annoyed by requests for help. They recount hearing comments such as, "You know your mother's prognosis, right?" and express a sense that staff were indifferent to the family's distress. The implication is that empathy and responsiveness were lacking at critical moments, contributing to a perception of neglect or insensitivity during a difficult time for the family.
The most distressing details in this same account revolve around the day the reviewer's mother died. They describe finding her in a shared room with dried vomit on her shoulder and chest, and with oxygen not properly positioned, hanging down over her face while she was unresponsive. The question posed - how long the vomit had dried there - emphasizes a fear that care may have been delayed or not administered with adequate attention to comfort and safety in the final hours. The reviewer's concluding message is a stark warning: "Don't send anyone you love here," underscoring a deep sense of disappointment and concern for others based on this experience.
Against these harsher notes, there is also a hopeful and affirming record from the Lacson family. They report that the facility has taken good care of their mother for seven years and credit the staff with delivering exceptional and awesome care. Expressions of gratitude - "the staff are very helpful, and caring. Mahalo to everyone, The Lacson 'Ohana" - provide a counterpoint to the more negative experiences. This positive perspective suggests that the care environment can be responsive, compassionate, and effective over a long period, at least in some families' experiences.
Taken together, the collection of reviews presents a complex portrait of Nuuanu H?le. On one hand, the leadership and team are praised for creating a healing environment and for delivering strong, attentive care, at least in certain contexts and over many years. On the other hand, there are serious allegations about professional boundaries and about the quality of care and bedside manners in moments of acute distress or end-of-life situations. The contrast between these viewpoints highlights how patient and family experiences can diverge within the same facility, influenced by individual staff interactions, specific incidents, and the quality of ongoing relationships with care teams.
What emerges from this set of impressions is a reminder of how deeply personal and variable care experiences can be. Strong administrative leadership and a capable team can produce a nurturing environment, but isolated incidents - whether about professional conduct, responsiveness to pain and suffering, or the handling of end-of-life care - can significantly alter families' trust and perception of the facility. For families evaluating care options, these narratives underscore the importance of speaking with multiple sources, observing how staff respond to questions and concerns, and considering both long-term relationships with the caregiving team and the immediacy of day-to-day interactions during times of high stress.
75 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Honolulu International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Nuuanu Hale is an assisted living community located in Honolulu, HI. Our community offers a range of amenities to ensure the comfort and well-being of our residents.
For those who enjoy looking their best, we have an on-site beauty salon where residents can pamper themselves. Our cable or satellite TV service allows residents to stay entertained and connected to the outside world. We also provide community-operated transportation for easy access to nearby destinations.
Residents can stay connected online with our computer center and high-speed internet/Wi-Fi services. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled staff. For those who prefer cooking their own meals, each apartment comes fully furnished with a kitchenette.
We understand the importance of staying active and social, which is why we offer a fitness room, gaming room, and small library. Our outdoor spaces provide opportunities for relaxation and enjoyment of nature.
At Nuuanu Hale, our care services are tailored to meet the individual needs of each resident. We have 24-hour call systems and supervision to ensure their safety and well-being at all times. Our trained staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available for those who require it.
We accommodate special dietary restrictions including diabetes diets and other dietary restrictions as needed. Transportation arrangements can be made for non-medical purposes as well as for doctor's appointments.
Our community promotes mental wellness through our mental wellness program. We offer a variety of activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and active.
Located in Honolulu, there are numerous amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Nuuanu Hale assisted living community in Honolulu, HI, we strive to provide a comfortable home where seniors can receive the support they need while enjoying an engaging and fulfilling lifestyle.
Nuuanu Hale is located at 2900 Pali Highway, Honolulu, HI 96817 in Honolulu County, Hawaii
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