Maple Ridge Health Care Ctr

Pros

• The facility is clean and free of unpleasant odors, reflecting strong attention to cleanliness.
• The staff are kind, attentive, and always willing to help residents.
• Residents are treated like family, creating a comforting, home-like environment.
• The activity director is outstanding and keeps residents mentally and physically engaged.
• The rehab/therapy team is top-notch, helping residents make meaningful progress.
• Meals are home-style, nutritious, and enjoyed by residents.
• Leadership is responsive and knowledgeable, with administration that addresses concerns promptly.
• The center offers a range of amenities and activities that enhance residents' quality of life.
• The staff communicate with families via calls and texts, providing peace of mind.
• The environment feels welcoming and home-like from arrival.
• The facility maintains a high standard of care across nursing, rehab, and support services.
• Organized outings and activities help keep residents socially active and engaged.

Cons

• Initially, the reviewer did not like the facility because nobody would respond to the call button at night, forcing her to search the hall for staff.
• She worried the facility might not be suitable for her father due to the lack of nighttime checks.

Review

Cartersville Crossing stands out in the memories of families who have trusted it with care for loved ones needing long-term or skilled nursing support. Across many visits and experiences, the facility is described as a warm, welcoming place where care goes beyond the basics. For some it started with a cautious impression - concerns about nighttime check-ins and responsiveness - but those worries often gave way to appreciation as the dedicated CNAs and other staff proved themselves time and again. Names like Mary, Javen, Paige, David, Vicki, Whitney, and Kathy come up repeatedly as examples of the caring individuals who made a tangible difference in daily life for residents.

A consistent thread throughout the reviews is the emphasis on cleanliness and a home-like atmosphere. Visitors repeatedly note that the building smells fresh and there is no unpleasant odor as they walk through the halls, which signals attention to detail and pride in the environment. The rooms are described as well-maintained and comfortable, contributing to a sense of security and normalcy for residents and their families. The overall atmosphere is described as friendly and respectful, with staff who treat residents like family and make visitors feel welcomed.

The heart of Cartersville Crossing, however, is the people who work there. The CNA team - especially those mentioned by name - are praised for being knowledgeable, patient, and genuinely invested in each resident's well-being. The staff's responsiveness and willingness to go the extra mile during night shifts, as well as during daytime hours, has left a lasting impression. In particular, residents and families credit the consistency and warmth of the caregiving staff, along with the leadership of the Activity Director, Nola Hall, whose long tenure and engaging approach keep residents mentally and physically active. The activities program is highlighted as a standout, with a calendar that offers a variety of engaging options, from games and crafts to field trips, Bingo, and other outings that residents look forward to.

Rehabilitation and therapy receive high praise as well. Families note that the rehab department is top-notch, with skilled therapists and well-equipped facilities that drive meaningful progress. The emphasis on personalized care plans and ongoing communication helps families feel connected to the care process. The bundled experience - excellent nursing care, robust therapy, nutritious meals, and a strong social calendar - contributes to a sense of progress and well-being for residents. Meals are described as home-cooked or home-style, offering reliable sustenance and comfort that residents clearly appreciate.

Communication with families is another strength that many reviews highlight. Nurses and the broader team routinely provide updates via phone calls or texts, sharing progress and addressing concerns promptly. This level of engagement gives families peace of mind and a sense of partnership in the care journey. The collaborative atmosphere extends to all departments, including housekeeping, dietary, and administrative leadership, reinforcing the impression of a well-coordinated, family-like environment.

Leadership at Cartersville Crossing receives consistent commendation for approachability, accountability, and transparency. Several reviews emphasize that leadership is the best - responsive when questions arise and eager to find answers when information isn't readily available. The facility's commitment to maintaining a clean, odor-free environment, coupled with a transparent and supportive administration, helps reinforce trust and reduce the stress that often accompanies placing a loved one in care. Families repeatedly note that any minor concerns are addressed promptly, reinforcing their confidence in the people who run the place.

Personal stories across the reviews illustrate the deep, compassionate care provided. From visits with a grandfather living there at the time to care for a parent in late stages of dementia, the shared message is the same: staff members - even those who may only be seen briefly during a visit - make a meaningful impact on both residents and their families. Outings, outings, and daily activities help maintain engagement and a sense of normalcy, while the steady, affectionate attention from nurses and aides helps ease anxieties and build trust. The sense of family is not just a slogan - it's a lived experience reported by many.

In sum, Cartersville Crossing is described as a caring, professional, and well-run facility where residents receive attentive nursing care, effective rehabilitation, and a rich array of activities in a clean, welcoming environment. The combination of compassionate staff, strong leadership, engaging programs, and clear communication creates a supportive home-like setting that families feel good about. For those seeking long-term or skilled nursing care, many reviewers confidently recommend this facility, highlighting not only the quality of care but the peace of mind that comes with knowing a loved one is treated with respect, kindness, and genuine concern.

Restaurants

• El Dorado Salvadorian & Mexican Restaurant (0.2 miles)
• Hooters (0.4 miles)
• Sonic Drive-In (0.4 miles)
• Buffalo's Franchise Concepts (0.5 miles)
• Brandi's World Famous Hot Dogs (1.3 miles)
• Burger King (1.3 miles)
• Cracker Barrel (1.4 miles)

Pharmacies

• Walmart Pharmacy (0.3 miles)
• Ingles Market (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Holt's Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Ingles Market (3.4 miles)
• CVS Pharmacy (4 miles)

Physicians

• Eyeworks (0.4 miles)
• The Hope Center (0.4 miles)
• Agc Pediatrics (0.4 miles)
• Allergy Asthma & Sinus (0.4 miles)
• North Georgia Kidney Specialists (0.4 miles)
• Roxanne McMorris, MD (0.4 miles)
• Harbin Clinic Ent (0.4 miles)

Cafes

• Wholly Grounds (0.4 miles)
• Panera Bread (1.8 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Noble & Main Coffee Co. (2.4 miles)
• Starbucks (5.8 miles)
• Marble House Coffee (11.1 miles)

Hospitals

• Cartersville Medical Center - Occupational Medicine (0.5 miles)
• Cartersville Medical Center (0.6 miles)
• Cartersville Medical Center (0.6 miles)

Theaters

• AMC CLASSIC Cartersville 12 (0.6 miles)

Parks

• Pine Mountain Recreation Area (2.4 miles)

Places of Worship

• Faith Family (6.3 miles)
• First Baptist Church of Emerson (6.8 miles)
• St Clare of Assisi Catholic Church (10.2 miles)
• First Baptist Church of Acworth (10.8 miles)
• Church of Jesus Christ of Latter Day Saints (12.1 miles)