Lourdes-Noreen Mckeen Residence For Geriatric Care

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Lourdes-Noreen Mckeen Residence For Geriatric Care Lourdes-Noreen Mckeen Residence For Geriatric Care Lourdes-Noreen Mckeen Residence For Geriatric Care Lourdes-Noreen Mckeen Residence For Geriatric Care

Lourdes-Noreen Mckeen Residence For Geriatric Care

315 South Flagler Drive, West Palm Beach, FL 33401

For more information about senior living options: (844) 490-3973

3.1 from 38 reviews
5 stars
17
4 stars
2
3 stars
1
2 stars
2
1 stars
16

Skilled Nursing Facility

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    Overall Review of Lourdes-Noreen Mckeen Residence For Geriatric Care

    Pros

    • pro The rehab staff is amazing.
    • pro They have taken such good care of my mom.
    • pro The environment here is filled with love, support, and engagement.
    • pro Kameria S. regularly cares for my 95-year-old dad, assists him with activities of daily living, and engages him so beautifully.
    • pro Lourdes Noreen McKeen Residence has been instrumental in caring for my mother.
    • pro The level of care and compassion is excellent.
    • pro The staff is always polite and attentive to her.
    • pro The staff went above and beyond to ensure that everyone felt valued and cared for.
    • pro The environment here is impeccably clean, beautifully decorated, and exudes a sense of peace and comfort.
    • pro The residents seemed genuinely happy, and it was clear that they receive exceptional care and attention.

    Cons

    • pro The CNAs are very unprofessional.
    • pro The facility is understaffed, not friendly, and disorganized, with one hand not knowing what the other is doing.
    • pro They would not recommend this place to anyone.
    • pro The CNAs were described as nasty, raising concerns about how residents are treated.
    • pro There is an allegation that a supervisor in charge of CNAs is hiring their own people, described as bad.
    • pro The facility feels old and stuffy, with poor communication about basic needs (a shower said to be in the hallway) and musty rooms with hard beds.
    • pro There are reports of serious lapses in care and breaches of trust, including delayed care, missing medical equipment, and theft.

    Review

    Lourdes Noreen McKeen Residence has drawn a wide spectrum of experiences from families and visitors, revealing a facility that can feel like two different places depending on who you talk to and when you visit. On one hand, there are glowing accounts of warmth, professionalism, and a thriving rehabilitative environment; on the other, there are troubling reports of understaffing, miscommunication, and concerns about how residents and even staff are treated. Taken together, the reviews paint a picture of a community that excels in some areas while faltering in others, with a clear need for ongoing attention to staffing, administration, and consistency in care.

    Several reviewers highlighted a setting that feels clean, calm, and welcoming, especially during initial visits. One visitor described the building as impeccably clean and beautifully decorated, with staff who were not only professional but genuinely compassionate and welcoming. They noted a vibrant, engaging atmosphere and a sense that residents were thriving, thanks in large part to staff who went above and beyond to make everyone feel valued. In particular, the rehab center drew praise for its dedicated medical and therapeutic teams, including nurses, aides, and physical therapists who took time to explain exercises and the recovery process, and to offer emotional support that families found reassuring. The overall impression from these accounts is that the facility has the potential to deliver high-quality, person-centered rehabilitation and meaningful daily activities.

    Yet several other voices tell a contrasting story about day-to-day realities inside the same residence. A number of reviewers described understaffing and professionalism concerns, especially among CNAs, noting that the care could feel disorganized or impersonal when staff are stretched thin. One visitor warned that CNAs appeared unprofessional and that one hand did not seem to know what the other was doing, casting doubt on the consistency of care and prompting concerns about how residents were treated. There are also mentions of old or stuffy environments and even subpar living conditions, including rooms described as musty with hard beds, and even reports of delays in basic needs, such as showers and room changes, that left some residents uncomfortable and anxious.

    The rehab program itself is a strong point for many, and there are explicit shout-outs to individual caregivers who made a meaningful difference. Several reviewers singled out nurses such as Vivian and Paula, as well as a nurse's aide named Ambrosini, along with the entire team of physical therapists, for their kindness, expertise, and clear communication. The director of nursing and other leaders, like Glenda, were described as pivotal in providing not just medical care but emotional support, contributing to a sense of hope for patients and their families. In longer stays, comments from families suggested that the rehab center could be a model of what rehabilitation should look like when it's working well, with patients confidently progressing and families feeling reassured about the recovery process.

    However, not all experiences align with those positive rehab stories. One reviewer recounted a troubling discharge incident in which a loved one was abruptly discharged to a homeless shelter, which left the family feeling that the support system failed at a critical moment. The account criticized the social worker for rudeness and described a troubling lack of supervision, medication administration, and basic assistance during a vulnerable period. This kind of incident underscores how administrative decisions and interdepartmental coordination can dramatically affect a resident's safety and wellbeing, especially around discharge planning and transitions of care.

    There are also more specific complaints that touch on day-to-day safety and security. Reports of bruising from caregiving and inadequate or irregular changing of residents highlight serious concerns about basic caregiving practices. In a few cases, reviewers described situations in which essential equipment and home care services were delayed or never delivered after discharge, leaving families to chase down what should have been straightforward, timely support. One reviewer even claimed theft of personal money during rehab, adding a frightening dimension to the patient experience and suggesting gaps in safeguarding residents' belongings.

    Amid the mixed experiences, there are persistent threads of praise for the facility's strengths: a generally safe and well-maintained environment, consistent care from some staff, and a number of deeply positive interactions with caregivers who treat residents like family. A reviewer with family ties to someone who has been at the facility for years described excellent ongoing care, polite and attentive staff, a thoughtful care plan that is regularly reviewed with the family, and a robust set of social services that keep the resident engaged through activities and events. Another visitor emphasized the respect and care shown by the activity staff and nurses, noting hands-on engagement and a sense of personalized attention that left their loved one feeling supported and valued. In addition, references to specific staff members who have become trusted faces over time - such as Winslow the head nurse, Lisa and Rosie in social services, and a dedicated CNA who treats residents with warmth - paint a portrait of a community where some caregivers build long-standing, positive relationships with residents.

    Taken as a whole, the reviews suggest Lourdes Noreen McKeen Residence can be a very good fit for some families, particularly those who prioritize a strong rehab pathway, compassionate frontline care, and an atmosphere described as clean and welcoming. At the same time, the accounts point to serious concerns that families cannot ignore: inconsistent staffing levels and training, communication gaps between departments, and administrative decisions that can abruptly change a resident's situation or delay basic needs and equipment. For families evaluating this community, the message is clear but nuanced: the facility can deliver high-quality rehabilitation and genuine warmth from many staff members, but it also requires careful due diligence - visiting in person, asking pointed questions about staffing ratios and turnover, reviewing care plans, and confirming that discharge and home-support arrangements will truly be in place before and after a resident leaves the facility. In short, Lourdes Noreen McKeen Residence appears capable of excellent care in the right circumstances, but experiences vary widely, and ongoing attention to staffing, administration, and resident safety remains essential.

    Features

    Housing

    • 132 resident community capacity 132 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Palm Beach International (3 miles away) Palm Beach International (3 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Lourdes-Noreen Mckeen Residence for Geriatric Care in West Palm Beach, FL is a premier assisted living community that offers exceptional amenities and care services for seniors. The residence prides itself on creating a comfortable and engaging environment for residents to live their golden years to the fullest.

    Amenities at Lourdes-Noreen Mckeen Residence include a beauty salon where residents can pamper themselves, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones. The community also provides community-operated transportation for outings and errands, ensuring that residents have access to the outside world.

    For dining options, there is a spacious dining room where residents can enjoy restaurant-style meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure each resident's nutritional needs are met. Additionally, there is a small library where residents can relax and indulge in their favorite books.

    The residence offers various spaces for recreation and relaxation. A fitness room allows residents to stay active and maintain their physical well-being. There is also a gaming room for friendly competitions among residents and an outdoor space where they can bask in the Florida sunshine or tend to the community garden. Wi-Fi/high-speed internet is available throughout the premises, allowing residents to stay connected online.

    Care services at Lourdes-Noreen Mckeen Residence are designed to provide assistance with activities of daily living such as bathing, dressing, and transfers. Trained staff members are available 24/7 through the 24-hour call system to ensure that each resident's needs are attended to promptly. Medication management is provided, along with diabetes diets and special dietary restrictions tailored to individual preferences.

    In terms of activities, the community offers concierge services to assist residents in planning day trips or arranging transportation. Fitness programs catered towards seniors are available to promote physical health. Resident-run activities encourage social interaction and engagement within the community. Scheduled daily activities ensure that residents have ample opportunities to participate in enjoyable and fulfilling pursuits.

    Lourdes-Noreen Mckeen Residence is conveniently located near various amenities, including cafes, parks, pharmacies, physicians, restaurants, and hospitals. This ensures that residents can easily access essential services and entertainment options.

    Overall, the Lourdes-Noreen Mckeen Residence for Geriatric Care provides a luxurious and supportive environment where seniors can live comfortably while receiving personalized care and enjoying a vibrant community atmosphere.

    Nearby Places of Interest

    Restaurants

    • Makebs Bagels & Deli (0.1 miles)
    • Avocado Grill (0.1 miles)
    • Sassafras (0.1 miles)
    • E.R. Bradley's (0.1 miles)
    • Elisabetta’s (0.2 miles)
    • Copper Blues Rock Pub & Kitchen (0.4 miles)
    • O'Shea's Irish Pub (0.4 miles)

    Pharmacies

    • MedMen West Palm Beach (0.3 miles)
    • CVS Pharmacy (1 miles)
    • Green's Pharmacy of Palm Beach (1 miles)
    • Walgreens (2.5 miles)
    • Walgreens (2.8 miles)
    • Walgreens (3 miles)
    • CVS Pharmacy (3.7 miles)

    Cafes

    • Subculture Coffee (0.3 miles)
    • Starbucks (1.5 miles)
    • Common Grounds WPB (1.8 miles)
    • Starbucks (2.4 miles)
    • Starbucks (6.5 miles)

    Theaters

    • AMC CityPlace 20 (0.4 miles)

    Parks

    • Howard Park (0.9 miles)
    • Peanut Island Park (4.4 miles)
    • Phil Foster Park (5 miles)

    Hospitals

    • Good Samaritan Medical Center (1 miles)
    • St Mary's Medical Center (3.2 miles)
    • West Palm Beach Va Medical Center (6.4 miles)

    Physicians

    • Tenet Physicians Services (1 miles)
    • Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
    • Palm Beach Oral & Maxillofacial Surgery Associates (1.1 miles)
    • Waterside Ambulatory Surgical Center (1.4 miles)
    • Endodontic Associates of the Palm Beaches PA (2.4 miles)
    • David Aaron Mittleman (2.5 miles)
    • MD Now Medical Centers (2.6 miles)

    Transportation

    • SIXT rent a car (Pick-up Only) (2.1 miles)
    • Budget Rent A Car (2.2 miles)
    • National Car Rental (2.4 miles)
    • Hertz Rent A Car (2.7 miles)
    • Avis Rent A Car (2.9 miles)
    • Meeter / Greeter Waiting Area (2.9 miles)
    • Baggage Claim (2.9 miles)

    Places of Worship

    • First Congregational Church of Lake Worth (5.4 miles)

    Frequently Asked Questions

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