Windsor Park in West Palm Beach, FL

Pros

• The maintenance staff are courteous, professional, and quick to fix issues.
• Grace and Veronica were kind and helpful with all paperwork and move-in.
• Diego fixed the problem quickly and professionally.
• The office and maintenance teams are friendly and attentive, always going above and beyond for residents.
• The grounds are beautifully landscaped and well maintained.
• The apartments are spacious, modern, and impeccably maintained.
• The location is perfect, close to shopping, dining, and entertainment.
• The community treats residents like family.
• Windsor Park is described by many as one of the best places to live, especially for 55+ residents.

Cons

• The complex is accused of nickel-and-diming its low-income, especially elderly, residents with multiple fees and charges.
• The elevators have been out of order for days, trapping residents and indicating poor accessibility for wheelchair users.
• The property is described as dilapidated, with some reviewers saying there are no interior photos because the condition is shameful to show.
• Several reviewers call the application process a scam, with inconsistent stories about fees and unreimbursed deposits.
• Security is a concern, as the gates are said to allow non-residents access to the property.
• The buildings are infested with roaches and rats, signaling poor pest control.
• Office staff are criticized for poor customer service and lack of professionalism, even when maintenance is praised.
• Repairs are delayed or neglected, with reports of unfixed cupboards, windows, gas leaks, and unstable toilets.
• Corporate is viewed as uncaring or unresponsive, with residents blaming it for ongoing problems.
• A clear warning from reviewers: "Don't move here," citing lazy or rude maintenance supervision and unrepaired issues.
• Some residents allege the complex hides charges and avoids accountability, effectively shifting costs onto tenants.

Review

Windsor Park in West Palm Beach is best suited for a 55-plus resident who wants a quiet, well-kept, purposefully social environment with hands-on maintenance and a hospitable on-site staff. The community shines for those who value a calm, walkable campus with attractive grounds, a lake view, accessible amenities (pool, gym, gathering spaces), and a staff culture that many residents describe as friendly, professional, and responsive. For seniors who want a sense of family, predictable service from a local team, and the stability of a clearly age-restricted setting, Windsor Park delivers tangible daily benefits and a welcoming atmosphere that can make aging in place feel more achievable.

However, several clear caveats deserve close scrutiny before committing. Prospective residents who cannot tolerate inconsistent elevator service, or who require unwavering ADA accessibility, should rigorously verify current elevator reliability and maintenance history. A pattern of cited elevator outages - sometimes lengthy - and complaints about stairs for wheelchair or walker users signal a real risk that can impede routine activities like laundry, shopping, or medical visits. In addition, the complex receives mixed notes on financial practices and resident fees, with multiple accounts of application charges, unexpected day-rate power fees, and looming rent increases; those on strict budgets or sensitive to price shocks will want a clear, written explanation of all charges before signing.

The strongest offsets to these concerns come from the community's operation and spirit. Maintenance staff appear to be a standout strength, often described as prompt, knowledgeable, courteous, and genuinely invested in fixing problems quickly and cleanly. Residents repeatedly credit individual technicians - Diego, Uni, Angel, and others - for solving issues on the first visit and for going beyond basic duties to keep units and common areas in good order. Office staff frequently receive praise for professionalism and responsiveness, with Veronica and Grace repeatedly named as compassionate, organized, and customer-focused. This maintenance-and-service backbone helps to offset aging infrastructure and occasional administrative friction, delivering a practical value: a living environment where repairs and support feel dependable.

On the resident experience side, Windsor Park delivers tangible living benefits that many families prioritize. The grounds are described as peaceful and well maintained; amenities - like a lakeside view, pool, fitness options, and social spaces - contribute to a lifestyle that feels relaxed rather than hurried. Several reviews highlight a strong sense of community, with neighbors who greet one another and a staff culture that treats residents like family. For families seeking access to on-site conveniences, a nurse visit, potential hot meals, and optional laundry in-unit arrangements provide practical support that can reduce daily stress and help seniors stay independent longer.

Yet the picture is not without its friction points on affordability, upkeep, and long-term reliability. A recurring concern centers on the cost structure and potential escalation, with some residents reporting lease renewals accompanied by notable increases and others describing the upfront costs associated with applications and deposits. Pests and outdated interiors also surface in multiple accounts, with roach and pest concerns paired with aging buildings that could benefit from modernization. Security and access, while not universally flagged, show gaps in some comments (gates and resident safety) that prudent buyers will want addressed in writing before committing to a multi-year lease.

The practical verdict comes into sharper focus when balancing day-to-day quality of life against the risk factors. Windsor Park stands out as a reliable, neighborly, maintenance-driven community that can deliver a comfortable, low-stress retirement living environment for those who value service, safety, and a peaceful setting. It is less ideal for seniors who require flawless ADA accessibility, predictable budgeting without surprise charges, or modernized interiors with current-build aesthetics. Families should approach this decision with a rigorous checklist: confirm current elevator status and ADA-access solutions, obtain a transparent breakdown of all fees and upcoming rate changes, inquire about pest management policies and interior updates, and assess whether the security measures meet their expectations. When these conditions align, Windsor Park offers a compelling, warm, and capable home for mature adults seeking continuity, care, and community.

Restaurants

• Tarbouch Hookah Cafe (0.5 miles)
• Palm Springs Pizza (2 miles)
• Enzo's Cafe And Bakery (2.5 miles)
• Chili's Too (2.7 miles)
• Tacos Al Carbon (2.9 miles)
• McDonald's (3 miles)
• Red Lobster (3.4 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Walgreens (1.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.4 miles)

Physicians

• Pbc Dermatology (1.7 miles)
• Midtown Imaging (3.3 miles)
• Elite GYN Care of the Palm Beaches: Maureen Whelihan, MD, FACOG (3.4 miles)
• Lighthouse For the Blind of the Palm Beaches (4.1 miles)
• David Aaron Mittleman (4.3 miles)
• MD Now Medical Centers (4.3 miles)
• South Florida Gastroenterology (4.5 miles)

Transportation

• Atlantic Aviation (2.2 miles)
• Delta Sky Club (2.7 miles)
• Concourse C (2.8 miles)
• Palm Beach International Airport (PBI) (2.8 miles)
• Baggage Claim (2.8 miles)
• Meeter / Greeter Waiting Area (2.8 miles)
• Avis Rent A Car (2.8 miles)

Cafes

• Common Grounds WPB (4.5 miles)
• Starbucks (4.6 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)
• Starbucks (5.4 miles)
• Subculture Coffee (5.5 miles)

Places of Worship

• First Congregational Church of Lake Worth (4.5 miles)
• Epiphany Lutheran Church (5.3 miles)

Hospitals

• Jfk Transport (4.6 miles)
• Jfk Cath Lab (4.6 miles)

Parks

• Howard Park (4.7 miles)

Theaters

• AMC CityPlace 20 (5.3 miles)