Manorcare Health Services West Palm Beach

2300 Village Boulevard, West Palm Beach, FL 33409

For more information about senior living options: (844) 490-3973

4.3 from 100 reviews
5 stars
77
4 stars
7
3 stars
2
2 stars
0
1 stars
14

Skilled Nursing Facility

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    Overall Review of Manorcare Health Services West Palm Beach

    Pros

    • pro Westgate is consistently well staffed.
    • pro Kamesha at the front desk is exceptionally pleasant.
    • pro The staff at Westgate consistently provides care rated 10/10.
    • pro The front desk and all staff create a blessed, caring environment for patients and families.
    • pro The Westgate staff are motivated to maintain a high level of care.
    • pro The caregivers treat loved ones as people, not just numbers.
    • pro The admission process is smooth and well-handled, as noted by observers.
    • pro The staff's professionalism is evident and appreciated.
    • pro The facility is immaculate, smells nice, and feels welcoming.
    • pro Donna and David are standout staff members who greet visitors with a smile, with David noted for attentiveness and genuine care.

    Cons

    • pro They would give a minus rating and would not send a loved one here due to the care (or lack thereof) their father-in-law received.
    • pro An evening nurse was described as very rude and unhelpful, dismissing questions about vital signs.
    • pro They reported a strong urine smell in the facility, which raised concerns about whether it was the right place for their father.
    • pro The building itself could use a major facelift to feel more modern, inviting, and comfortable.
    • pro After hours the facility is awful; visiting hours being over, it is disgusting.
    • pro They alleged nurses had poor assessment skills, were apathetic to patients' needs, and were rude and hostile toward the family seeking help.

    Review

    Westgate Health and Rehabilitation Center comes across in these reflections as a place bustling with people who truly care about the individuals they serve. Across multiple notes and dates, the staff's warmth and the sense of a well-supported community consistently shine through. The front desk, in particular, is repeatedly highlighted for its welcoming atmosphere, with Kamesha singled out as exceptionally pleasant and helpful. The overall mood at the facility is described as peaceful, inviting, and attentive, creating an environment where families feel their loved ones are in good hands.

    Numerous reviewers emphasize that the Westgate team treats every patient as a person, not a number. The people at the front desk and beyond go the extra mile to know the residents - and the names behind them. This personalized attention translates into a trustful, comfortable experience for families during what can be a very stressful time. One observer notes that staff "knew what bothered my loved one" and took active steps to address concerns, while another repeatedly expresses gratitude for the care and concern shown to their relative. The sentiment is that, despite personal challenges they may be facing, the Westgate team maintains a level of care that feels genuine and consistently professional.

    The praise spans many months and several facets of the operation. The facility is described as immaculate and well-maintained, with mentions of a clean interior and a pleasant aroma that signals good upkeep. Several reviewers label the staff's professionalism as outstanding, appreciating the effort staff puts into getting to know new patients, learning their histories, and engaging with families. In particular, individuals named such as Elizabeth - who helped secure a bed - Dian for her patient-centered patience, and Donna and David at the front desk receive special recognition for their kindness and attentiveness. The collective voice is clear: Westgate's culture of care, respect, and warmth stands out and leaves visitors feeling blessed to have their loved ones there.

    Even when a hiccup occurs, the overall tone remains very positive, with many reviews labeling Westgate a "best kept secret" and continuing to praise the care despite occasional issues. There is gratitude for how staff handle problems with humility and accountability, and there is appreciation for the atmosphere that fosters a sense of calm and belonging for patients and families alike. The reviewers consistently note that it is the people - their approach, their empathy, and their willingness to go the extra mile - that defines the Westgate experience, more so than any one facility feature. In one eloquent moment, the place is described as a community where professionalism and care coexist with a welcoming, almost peaceful environment.

    However, even among strong endorsements, there are candid observations about areas needing improvement. A visitor on one occasion notes a strong urine odor in the facility and suggests the building could benefit from a major facelift to feel more modern and inviting. They acknowledge the staff's warmth and professionalism while pointing out that a physical update to the environment would significantly enhance the overall experience for patients and guests. The message is balanced: the people are the heart of Westgate, but the physical space and its upkeep could better reflect the high standard of care the staff already delivers.

    The most detailed and troubling portion of these reflections concerns a sequence of events in September involving a loved one transferred from hospital care to Westgate. The author describes a painful contrast between the initial impression of capable, compassionate care and a series of alarming gaps in assessment, communication, and responsiveness. The family contends that crucial decisions about hospice versus rehab were mishandled, with signs of dehydration - dry skin, cracked lips, and a sense that the patient was not being adequately monitored or hydrated. They recount repeated attempts to obtain vital information about the patient's condition, only to encounter delays and, at times, dismissive or unavailable staff. The narrative paints a picture of frustration with after-hours coverage and inadequate bedside attention, culminating in a realization that hospice was ultimately the appropriate path for comfort and dignity.

    The review recounts a transition to hospice care through Trust Bridge Hospice after the family sought timely intervention. While hospice services did provide timely pain management once engaged, the account still reflects a perception of insufficient on-site care and poor bedside support at potentially critical moments. The family describes a scene of distress, with reports of water on the floor, a lack of timely nurse availability, and difficulties in obtaining clear answers about the patient's pain and vital signs. These experiences left a lasting impression of what could be a serious lapse in care and communication, even as the family acknowledges that the facility's general service had its strengths.

    In sum, the collection of reviews presents a portrait of Westgate as a facility with a strong core of compassionate, professional staff who create a welcoming and respectful environment for patients and families. The positive testimonials celebrate individuals who go beyond the call of duty, learning patients' names, offering honest updates, and maintaining a demeanor that steadies and reassures. The repeated accolades for Kamesha, Elizabeth, Dian, Donna, and David highlight the personal connections that elevate the experience.

    Yet the narrative also calls for attention to the facility's physical environment and to responsiveness, particularly during non-regular hours, and to the procedures surrounding transitions to hospice care. The writers who share these experiences do so with a constructive voice: they value the staff enough to want to see improvements that would make the entire Westgate community even stronger. They advocate for fair compensation to keep motivated the people who already deliver such care and emphasize that maintaining a top-tier standard requires both continued compassion and ongoing investment in the infrastructure that surrounds it. Overall, Westgate emerges as a place where heartfelt care and professional dedication are real strengths - with opportunities to refine the setting and the processes that support patient well-being, especially in the more challenging moments of care.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Palm Beach International (3 miles away) Palm Beach International (3 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Manorcare Health Services West Palm Beach is an assisted living community located in West Palm Beach, FL. This community offers a wide range of amenities to enhance the residents' quality of life. There is a beauty salon on-site where residents can have their hair and nails done. They can also enjoy watching their favorite shows with cable or satellite TV in the comfort of their own rooms. Community-operated transportation is available for residents who need to run errands or attend appointments.

    For those who want to stay connected and engaged, there is a computer center with Wi-Fi/high-speed internet access. The dining room provides restaurant-style dining experiences, where delicious meals are prepared and served by the staff. Fitness enthusiasts can take advantage of the fitness room to stay active and maintain their physical health.

    The community features fully furnished apartments with private bathrooms for residents' privacy and comfort. Housekeeping services ensure that the living spaces are clean and tidy at all times. There is also outdoor space and a garden where residents can relax and enjoy nature.

    Residents have access to small libraries and gaming rooms for entertainment purposes. Telephone services are provided, as well as assistance with move-in coordination. Transportation arrangement for non-medical purposes, such as shopping trips or social outings, is available.

    In terms of care services, Manorcare Health Services West Palm Beach offers 24-hour call systems and supervision to ensure residents' safety and well-being. Trained staff members provide assistance with activities of daily living, such as bathing, dressing, transfers, and medication management. Special dietary restrictions, including diabetes diets, are accommodated.

    The community organizes various activities to keep residents engaged and entertained on a daily basis. These include fitness programs, scheduled daily activities, planned day trips to explore the area's attractions, resident-run activities where individuals can showcase their talents or hobbies, and concierge services for personalized assistance.

    Manorcare Health Services West Palm Beach is conveniently situated close to many amenities. There are four cafes, three parks, 12 pharmacies, 12 physicians, 35 restaurants, 11 transportation options, one theater, and three hospitals in the nearby vicinity. This ensures that residents have easy access to medical care, entertainment options, and places to socialize within their community.

    Nearby Places of Interest

    Physicians

    • Endodontic Associates of the Palm Beaches PA (0.5 miles)
    • MD Now Medical Centers (1.1 miles)
    • David Aaron Mittleman (1.1 miles)
    • Premiere Research Institute (2 miles)
    • Florida Department of Health, Palm Beach County Health Department, West Palm Beach Health Center (2 miles)
    • OB/GYN Specialists Of The Palm Beaches (2.1 miles)
    • Tenet Physicians Services (2.6 miles)

    Restaurants

    • BJ's Restaurant & Brewhouse (0.7 miles)
    • McDonald's (0.8 miles)
    • Crazy Buffet (1.2 miles)
    • Chick-Fil-A (1.2 miles)
    • Toreros Authentic Mexican Cuisine (1.2 miles)
    • Popeyes Louisiana Kitchen (1.4 miles)
    • Twin Peaks (1.5 miles)

    Cafes

    • Starbucks (0.7 miles)
    • Subculture Coffee (2.6 miles)
    • Starbucks (3.7 miles)
    • Common Grounds WPB (4 miles)
    • Starbucks (5.3 miles)

    Pharmacies

    • Walgreens (1.4 miles)
    • Walgreens (1.9 miles)
    • CVS Pharmacy (2 miles)
    • CVS Pharmacy (2.5 miles)
    • MedMen West Palm Beach (2.7 miles)
    • Walgreens (2.7 miles)
    • Green's Pharmacy of Palm Beach (3.5 miles)

    Hospitals

    • St Mary's Medical Center (2.5 miles)
    • Good Samaritan Medical Center (2.6 miles)
    • West Palm Beach Va Medical Center (3.9 miles)

    Transportation

    • Hertz Rent A Car (2.7 miles)
    • National Car Rental (2.7 miles)
    • SIXT rent a car (Pick-up Only) (2.9 miles)
    • Budget Rent A Car (2.9 miles)
    • Palm Beach International Airport (PBI) (3 miles)
    • Avis Rent A Car (3 miles)
    • Baggage Claim (3 miles)

    Theaters

    • AMC CityPlace 20 (2.7 miles)

    Parks

    • Howard Park (2.9 miles)
    • Peanut Island Park (4.2 miles)
    • Phil Foster Park (4.7 miles)

    Frequently Asked Questions

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