Manor Care Health Svc in West Palm Beach, FL

Pros

• Westgate is consistently well staffed and runs smoothly.
• The front desk staff, including Kamesha, are described as exceptionally pleasant and welcoming.
• The Westgate team is highly rated for care and dedication, often receiving 10/10.
• The facility provides a pleasant, peaceful, and welcoming environment for patients and their families.
• The staff are professional, caring, and attentive to each resident's needs.
• The executive director and leadership at Westgate are praised for going above and beyond in ensuring proper care.
• The rehabilitation team, including Kat, Audrey, and Stella, is recognized for skill and compassion.
• The facility is immaculate, clean, and well-maintained, with a calming atmosphere.
• Front desk and administrative staff, such as Donna and David, are noted for courteous and friendly service.
• Keia Smith, the social worker, is acknowledged for guiding families through the care process and supporting their questions.

Cons

• The reviewer would give it a minus and would not recommend sending a loved one to this facility due to inadequate care.
• The reviewer described the facility as the absolute worst health and rehab facility they have ever seen.
• The reviewer criticized the nursing staff for poor assessment skills, apathy toward patients, and rude, hostile behavior toward families.
• The reviewer reported unsanitary conditions, including roaches in a drawer and droppings.
• The reviewer warned that the facility is not safe for bed-bound patients and lacks bedrails or bed alarms.
• The reviewer accused ManorCare of dumping a patient back to the hospital and pressuring for a DNR to facilitate readmission.
• The reviewer described Arden Courts WPB staff as extremely rude.

Review

ManorCare Health Services in West Palm Beach is best suited for families prioritizing high-intensity rehabilitation and skilled-nursing care delivered by a deeply engaged, caregiver-focused staff. The community earns strong marks for therapy-driven progress, responsive nursing care, and a front-office culture that emphasizes warmth and accessibility. When a loved one needs aggressive physical and occupational therapy, clear discharge planning, and a team that treats residents with genuine attentiveness, ManorCare can be a compelling option. It suits families who can commit to close communication with a rehab-forward team and who value a facility that strives to keep residents moving, engaged, and connected to their care plan.

Those most likely to want alternatives are families with safety or hygiene apprehensions that recur in a few accounts. Several reviewers warn about inconsistent call-light responsiveness, delays after hours, and lapses in basic cleanliness; some report odors, and even more troubling claims of poor bedside care or neglect in critical moments. For bed-bound or highly dependent residents, questions about safety measures, nurse and aide availability, and the facility's ability to respond promptly to emergencies become decisive. If transparency, predictable staffing, and a consistently clean environment are nonnegotiable, scrutiny of current operations and recent inspections is essential before choosing ManorCare.

The strongest justification for a move to ManorCare rests on its robust rehab ecosystem. Therapists are repeatedly praised for their skill, motivation, and practical approach to getting residents back home. Families commonly note that therapists push patients, track progress, and involve loved ones in the process, which often translates into tangible gains and a clearer path to discharge. Nursing care is described as compassionate and attentive when staffing is adequate, and several patient-family alliances highlight leadership that communicates, coordinates, and follows through on concerns. These positives can offset occasional service gaps, particularly when rehabilitation needs are the primary driver of the stay.

Yet the cons are not incidental. A sizeable portion of reviews recount experiences that undermine confidence: inconsistent staffing at times, long waits for assistance, and questions about hydration, nutrition, and daily hygiene. Some families describe deteriorations in comfort or safety that require urgent escalation, including reports of dehydration or delays in urgent care decisions. Food quality emerges as a recurring complaint in several accounts, with references to meals that are not reliably satisfying. When these safety and quality issues appear repeatedly, they erode trust and raise legitimate concerns about the overall environment and its ability to sustain long-term well-being.

Leadership and staff dynamics surface as a key differentiator. Instances where the team demonstrates coordinated care, proactive communication, and genuine compassion are balanced by accounts of uneven responsiveness and inconsistent initiation of therapies. Positive notes frequently spotlight particular social workers, charge nurses, and therapy staff who go above and beyond to explain care plans, coordinate appointments, and involve families. The contrast matters: well-led teams with a culture of accountability can elevate care quality, while reports of high turnover or disconnect between departments can magnify weaknesses in daily operations.

For families weighing ManorCare, a purposeful due-diligence plan is prudent. Visit in person at different times to observe the call-system, response times, and interactions between nurses, aides, and residents. Talk directly with therapy staff about treatment frequency, goals, and discharge expectations. Inspect the hygiene and cleanliness of rooms, bathrooms, and common areas, and ask about recent maintenance or safety upgrades. Inquire about meal planning and how dietary needs are accommodated, particularly for residents with picky appetites or medical restrictions. Finally, request to review the facility's latest inspection results and any active corrective-action plans to understand how persistent issues are being addressed.

Overall, ManorCare Health Services West Palm Beach presents a meaningful option for families seeking structured rehab and skilled-nursing with a proven therapeutic framework. When operations align - copious therapy, attentive nursing, and transparent communication - the path to recovery and safe discharge becomes convincing. However, prospective residents must weigh the embedded safety, cleanliness, and consistency concerns raised by a subset of reviews. If those risks cannot be satisfactorily mitigated through on-site diligence and a current, reliable care team, it is wise to explore alternatives that offer steadier call responsiveness, more uniform daily care, and demonstrably cleaner environments.

This part of West Palm Beach, Florida, offers a convenient location with easy access to essential services and amenities. With several physicians' offices nearby, including Endodontic Associates of the Palm Beaches and MD Now Medical Centers, seniors can rest assured that their healthcare needs will be well taken care of. There are also pharmacies such as Walgreens and CVS Pharmacy within a short distance for medication needs. For dining options, there is a variety of restaurants to choose from, including BJ's Restaurant & Brewhouse and Chick-Fil-A. Additionally, transportation options are easily accessible with car rental services like Hertz Rent A Car and National Car Rental nearby. Overall, this area provides a comfortable and convenient living environment for seniors in need of quality healthcare and easy access to daily necessities.

Physicians

• Endodontic Associates of the Palm Beaches PA (0.5 miles)
• MD Now Medical Centers (1.1 miles)
• David Aaron Mittleman (1.1 miles)
• Premiere Research Institute (2 miles)
• Florida Department of Health, Palm Beach County Health Department, West Palm Beach Health Center (2 miles)
• OB/GYN Specialists Of The Palm Beaches (2.1 miles)
• Tenet Physicians Services (2.6 miles)

Restaurants

• BJ's Restaurant & Brewhouse (0.7 miles)
• McDonald's (0.8 miles)
• Crazy Buffet (1.2 miles)
• Chick-Fil-A (1.2 miles)
• Toreros Authentic Mexican Cuisine (1.2 miles)
• Popeyes Louisiana Kitchen (1.4 miles)
• Twin Peaks (1.5 miles)

Cafes

• Starbucks (0.7 miles)
• Subculture Coffee (2.6 miles)
• Starbucks (3.7 miles)
• Common Grounds WPB (4 miles)
• Starbucks (5.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.5 miles)
• MedMen West Palm Beach (2.7 miles)
• Walgreens (2.7 miles)
• Green's Pharmacy of Palm Beach (3.5 miles)

Hospitals

• St Mary's Medical Center (2.5 miles)
• Good Samaritan Medical Center (2.6 miles)
• West Palm Beach Va Medical Center (3.9 miles)

Transportation

• Hertz Rent A Car (2.7 miles)
• National Car Rental (2.7 miles)
• SIXT rent a car (Pick-up Only) (2.9 miles)
• Budget Rent A Car (2.9 miles)
• Palm Beach International Airport (PBI) (3 miles)
• Avis Rent A Car (3 miles)
• Baggage Claim (3 miles)

Theaters

• AMC CityPlace 20 (2.7 miles)

Parks

• Howard Park (2.9 miles)
• Peanut Island Park (4.2 miles)
• Phil Foster Park (4.7 miles)