Mc Keen Towers

Pros

• The rehab staff is amazing.
• The environment here is filled with love, support, and engagement - from the CNAs to dietary to skilled nursing staff.
• The staff went above and beyond to ensure that everyone felt valued and cared for.
• The entire facility is impeccably clean, beautifully decorated, and exudes a sense of peace and comfort.
• The residents seemed genuinely happy, and it was clear that they receive exceptional care and attention.
• Lourdes Noreen McKeen Residence is a shining example of what senior living should be.
• The activity staff Ashley was very nice and hands-on with the residents.
• Lourdes Noreen McKeen staff and facilities truly stand out above the rest in terms of providing a consistent quality of care.
• The nursing staff are polite.
• The food is good.

Cons

• The CNAs are very unprofessional.
• The facility is understaffed, not friendly, and shows disorganized operations.
• The reviewer would not recommend this place to anyone.
• There are nasty CNAs who mistreat staff, implying they may mistreat residents.
• Someone in charge of CNAs is hiring their own bad people.
• Rooms are musty and have hard beds, and the resident's oxygen level declined after leaving the hospital.
• A social worker kicked an elderly veteran out days before Christmas, abandoning him at a homeless shelter with no supervision or medications.
• The social worker was rude and hung up on requests for help.
• There were bruises on a resident from caregiver mishandling and long delays between changes.
• Money was stolen from a resident's wallet, and directors did not respond.
• Promised medical equipment and services were not provided (wheelchair, walker, etc).
• The Florida health care system was described as a sad, unacceptable joke.

Review

The collection of experiences surrounding Lourdes Noreen McKeen Residence presents a strikingly mixed picture. On one hand, there are numerous voices praising the facility as a place of warmth, cleanliness, and genuine care. On the other hand, several reviewers recount troubling lapses in staffing, management, and everyday operations that left loved ones and visitors worried about safety, dignity, and timely assistance. Taken together, the comments illustrate a community that can be a beacon of compassionate care for some, while revealing serious concerns for others.

A recurring thread among the more critical reviews centers on staffing and professionalism. Several visitors described being met with under staffing and disorganization, saying that "one hand doesn't know what the other hand is doing" and that CNAs could be "nasty" and unprofessional. Some residents and their families felt that frontline staff were overwhelmed, with accounts of caregivers not following through in a timely or respectful manner. There were explicit concerns about management and supervision, including perceptions that supervisors or social workers were hiring their own people and that poor choices at the leadership level were impacting resident care. Such comments convey a worry that the facility's internal processes and accountability were not consistently aligning with residents' best interests.

Facility conditions and day-to-day care also drew pointed criticisms. Reviewers described rooms that felt outdated or poorly maintained - the atmosphere labeled as "old and stuffy" and a musty room with a hard bed. There were mentions of inadequate access to basic amenities, such as a confusing shower situation, and frustrating delays in transferring to different rooms when needed. In one particularly distressing account, a visitor described leaving the hospital only to find the resident's oxygen needs not adequately supported after discharge, highlighting a potential gap between hospital and post-acute care that affected comfort and safety. Another severe note described a situation where a resident's personal belongings were at risk, with a review claiming money was stolen after relying on a call button for basic needs. Collectively, these comments underscore serious concerns about timely assistance, dignity in daily care, and respect for residents' property and safety.

Despite these concerns, there are abundant reports highlighting positive experiences and meaningful appreciation for aspects of Lourdes Noreen McKeen Residence. A number of visitors praised the facility's atmosphere as welcoming, clean, aesthetically pleasing, and peaceful. They described staff as professional, compassionate, and genuinely engaged with residents. One reviewer specifically noted that the staff greeted their family member with warmth and that the overall environment fostered a sense of comfort and trust. The praise extended to particular staff members who stood out for their kindness and attentiveness, as well as to the leadership team, including the director of nursing, who were credited with creating a supportive and emotionally reassuring climate for patients and families.

The rehab program at Lourdes McKeen also drew strong endorsements. Several families shared uplifting stories about long-term rehab stays, highlighting the expertise and patience of physical therapists, nurses, and nurse aides. Names like Vivian, Paula, and Ambrosini were singled out for their approach - clear explanations of exercises, patient instruction, and a mindset that encouraged participation and recovery. The role of leadership in rehab settings was emphasized by one reviewer who praised the director of nursing for providing both medical care and emotional encouragement. For families seeking rehabilitation services, these testimonials suggest a facility where skilled professionals work closely with patients to facilitate progress and restore independence.

Other reviews emphasized the social and community aspects of life at Lourdes McKeen. Families spoke about active engagement, well-planned activities, and opportunities for residents to socialize and participate in events. Positive remarks about the social services team highlighted their efforts to keep residents active and connected, with particular gratitude expressed toward staff who supported ongoing social programming. Several visitors noted that the environment felt safe, well maintained, and conducive to a positive quality of life, reinforcing the impression that Lourdes McKeen can be a strong fit for those prioritizing a vibrant, connected living experience.

A final dimension found in the comments is the variability in individual experiences. Some families described multiple positive interactions across different shifts and departments, while others recounted persistent issues that affected day-to-day life and trust in the facility. One reviewer called Lourdes McKeen a standout choice after trying several other assisted living options, specifically praising its safety, maintenance, and the consistency of care. Another family, however, expressed disappointment and frustration after a prolonged pattern of concerns, including lapses in care and communication, and urged others to reconsider. This spectrum suggests that experiences at the residence can be highly dependent on the specific caregiving team, the timing of care, and perhaps which unit or staff member is involved on a given day.

In sum, Lourdes Noreen McKeen Residence appears to be a place that elicits strong loyalties and equally strong concerns. For some families, it represents a compassionate, well-run environment with dedicated rehab staff, clean facilities, and a sense of community that supports residents and their loved ones. For others, it raises red flags about staffing levels, management oversight, and the consistency of daily care. The breadth of feedback highlights the importance of ongoing communication, transparent leadership, and vigilant attention to both clinical outcomes and the daily lived experience of residents and their families.

This part of West Palm Beach, Florida offers a diverse range of amenities and services that cater to seniors looking for a convenient and vibrant lifestyle. With a variety of restaurants offering different cuisines within close proximity, residents have plenty of dining options to choose from. Additionally, there are nearby pharmacies for easy access to medication and healthcare needs. The area also features cafes for leisurely coffee outings and theaters for entertainment. For those who enjoy outdoor activities, several parks are just a short distance away. Furthermore, the presence of hospitals, physicians offices, and transportation options provide convenience and peace of mind for senior residents. Overall, this part of West Palm Beach is a well-rounded community with a mix of offerings that can enhance the quality of life for seniors seeking to live in the area.

Restaurants

• Avocado Grill (0.1 miles)
• Sassafras (0.1 miles)
• E.R. Bradley's (0.1 miles)
• Makebs Bagels & Deli (0.1 miles)
• Elisabetta’s (0.2 miles)
• O'Shea's Irish Pub (0.4 miles)
• Copper Blues Rock Pub & Kitchen (0.4 miles)

Pharmacies

• MedMen West Palm Beach (0.2 miles)
• CVS Pharmacy (0.9 miles)
• Green's Pharmacy of Palm Beach (1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Subculture Coffee (0.3 miles)
• Starbucks (1.5 miles)
• Common Grounds WPB (1.8 miles)
• Starbucks (2.4 miles)
• Starbucks (6.5 miles)

Theaters

• AMC CityPlace 20 (0.4 miles)

Parks

• Howard Park (0.9 miles)
• Peanut Island Park (4.4 miles)
• Phil Foster Park (5 miles)

Hospitals

• Good Samaritan Medical Center (0.9 miles)
• St Mary's Medical Center (3.2 miles)
• West Palm Beach Va Medical Center (6.3 miles)

Physicians

• Tenet Physicians Services (1 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (1.1 miles)
• Waterside Ambulatory Surgical Center (1.4 miles)
• Endodontic Associates of the Palm Beaches PA (2.4 miles)
• David Aaron Mittleman (2.5 miles)
• MD Now Medical Centers (2.6 miles)

Transportation

• SIXT rent a car (Pick-up Only) (2.1 miles)
• Budget Rent A Car (2.3 miles)
• National Car Rental (2.4 miles)
• Hertz Rent A Car (2.8 miles)
• Avis Rent A Car (2.9 miles)
• Meeter / Greeter Waiting Area (2.9 miles)
• Baggage Claim (2.9 miles)

Places of Worship

• First Congregational Church of Lake Worth (5.4 miles)