Mc Keen Towers in West Palm Beach, FL

Pros

• Lourdes Noreen McKeen Residence is a wonderful, compassionate community with professional and welcoming staff.
• The facility is impeccably clean, beautifully decorated, and exudes peace and comfort.
• The staff consistently goes above and beyond to ensure residents feel valued and cared for.
• The rehab center’s nurses, therapists, and director of nursing provide medical care as well as emotional support.
• The rehab staff is amazing and has taken very good care of the residents.
• The environment is filled with love, support, and engagement from CNAs to dietary and skilled nursing staff.
• Families note friendly, attentive staff and good food as positive aspects of the care.

Cons

• The CNAs are very unprofessional.
• The facility is understaffed and not friendly, with poor coordination among staff.
• A visitor witnessed CNAs mistreat other employees, implying residents may be treated poorly as well.
• The building feels old and stuffy, with musty rooms and uncomfortable beds.
• A social worker reportedly dumped a veteran off at a homeless shelter with no supervision or medications.
• Call lights were often left unanswered, leaving residents waiting for assistance.
• There are reports of physical mistreatment and neglect, such as bruises from care and delays in daily needs like showers.
• There are claims of theft, including money stolen from a resident’s wallet.
• Staff are described as rude and uncaring toward the elderly, with some saying they should be fired.

Review

Lourdes Noreen McKeen Residence, often referred to in shorthand as Mc Keen Towers, is best suited for seniors who need intensive rehabilitation and for families prepared to advocate actively on their loved one’s behalf. The rehab program stands out in many visitor assessments, with therapists and nursing staff who demonstrate skill, patience, and a genuine commitment to recovery. The on-site environment, cleanliness, a calm atmosphere, and visible security, also appeals to families seeking a stable, orderly setting during a challenging transition. But potential residents must accept that day-to-day caregiving quality can swing with staffing levels, meaning sustained outcomes hinge on constant family or hired oversight.

That reality, however, makes alternatives worth considering for anyone who cannot tolerate uneven care or inconsistent communication. If reliability in call-bell response, daily hygiene and dignity in routine care, and courteous, respectful interactions across shifts are non-negotiable, this facility may not meet expectations. Those prioritizing a consistently warm, person-centered culture or whose loved one requires steady, predictable assistance every hour of every day may find a different operator more aligned with their care philosophy, even if it means sacrificing a portion of the rehab-focused strength here.

On the upside, the rehab component is consistently praised. OT/PT staff are described as knowledgeable and patient, with therapists who take time to explain exercises and track progress. Several nurses are singled out for substantive medical care paired with emotional support, and social services teams are cited for keeping care plans active and residents engaged through activities. The broader environment, engaged activity programming, friendly security personnel, and a sense of community, helps residents feel connected, especially during longer recovery periods. For families focused on improving function or regaining independence after a hospital stay, these elements can drive meaningful gains.

The most persistent red flags circle staffing and daily caregiving. Multiple reviews describe under-staffed shifts, CNAs who appear unprofessional or disengaged, and delays in essential help, call bells left unanswered for extended periods and tasks like bathroom assistance or room care performed infrequently. Reports include rooms described as musty or unwelcoming, and discharge experiences that are abrupt, poorly coordinated, or lacking clear communication. A troubling pattern of care gaps emerges in several accounts, ranging from inadequate personal care to uncomfortable delays in equipment or home services. There are even documented instances that families view as mismanagement or disrespect, with front-desk interactions and staff responsiveness varying dramatically by contact.

Despite these serious concerns, some positive threads run through the reviews, and they do matter for decision-making. When the rehab and skilled-nursing teams are coordinated, residents note tangible progress, and families repeatedly commend specific caregivers who demonstrate dedication and compassion. The facility’s strengths, cleanliness, structured programming, and a credible therapy pipeline, provide a credible core that can hold a resident’s care together if a consistent care team is in place. In practice, this means the pros offset the cons only to the extent that a resident’s care is anchored by a reliable, attentive rehab-focused staff and a proactive governance approach.

Bottom-line guidance: Lourdes Noreen McKeen Residence can be a strong choice for families prioritizing rehab outcomes and a dignified environment, provided robust oversight is in place. Prospective families should tour at different times and days to observe how shifts operate and to interview current residents and their families about call-bell response, daily care, and the discharge process. Demand a clear, written care plan with assigned responsibilities, a staffing matrix showing ratios by shift, and a commitment to timely communication from the administration. If the need is for consistently high-quality daily caregiving with predictable, courteous staff across all shifts, or if past experiences with abrupt discharges or safety concerns are unacceptable, exploring alternatives now will pay dividends.

This part of West Palm Beach, Florida offers a diverse range of amenities and services that cater to seniors looking for a convenient and vibrant lifestyle. With a variety of restaurants offering different cuisines within close proximity, residents have plenty of dining options to choose from. Additionally, there are nearby pharmacies for easy access to medication and healthcare needs. The area also features cafes for leisurely coffee outings and theaters for entertainment. For those who enjoy outdoor activities, several parks are just a short distance away. Furthermore, the presence of hospitals, physicians offices, and transportation options provide convenience and peace of mind for senior residents. Overall, this part of West Palm Beach is a well-rounded community with a mix of offerings that can enhance the quality of life for seniors seeking to live in the area.

Restaurants

• Avocado Grill (0.1 miles)
• Sassafras (0.1 miles)
• E.R. Bradley's (0.1 miles)
• Makebs Bagels & Deli (0.1 miles)
• Elisabetta’s (0.2 miles)
• O'Shea's Irish Pub (0.4 miles)
• Copper Blues Rock Pub & Kitchen (0.4 miles)

Pharmacies

• MedMen West Palm Beach (0.2 miles)
• CVS Pharmacy (0.9 miles)
• Green's Pharmacy of Palm Beach (1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Subculture Coffee (0.3 miles)
• Starbucks (1.5 miles)
• Common Grounds WPB (1.8 miles)
• Starbucks (2.4 miles)
• Starbucks (6.5 miles)

Theaters

• AMC CityPlace 20 (0.4 miles)

Parks

• Howard Park (0.9 miles)
• Peanut Island Park (4.4 miles)
• Phil Foster Park (5 miles)

Hospitals

• Good Samaritan Medical Center (0.9 miles)
• St Mary's Medical Center (3.2 miles)
• West Palm Beach Va Medical Center (6.3 miles)

Physicians

• Tenet Physicians Services (1 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (1.1 miles)
• Waterside Ambulatory Surgical Center (1.4 miles)
• Endodontic Associates of the Palm Beaches PA (2.4 miles)
• David Aaron Mittleman (2.5 miles)
• MD Now Medical Centers (2.6 miles)

Transportation

• SIXT rent a car (Pick-up Only) (2.1 miles)
• Budget Rent A Car (2.3 miles)
• National Car Rental (2.4 miles)
• Hertz Rent A Car (2.8 miles)
• Avis Rent A Car (2.9 miles)
• Meeter / Greeter Waiting Area (2.9 miles)
• Baggage Claim (2.9 miles)

Places of Worship

• First Congregational Church of Lake Worth (5.4 miles)