Lourdes Noreen McKeen

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Lourdes Noreen McKeen Lourdes Noreen McKeen Lourdes Noreen McKeen Lourdes Noreen McKeen

Lourdes Noreen McKeen

315 South Flagler Drive, West Palm Beach, FL 33401

For more information about senior living options: (844) 490-3973

3.1 from 38 reviews
5 stars
17
4 stars
2
3 stars
1
2 stars
2
1 stars
16

Assisted Living Independent Living

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    Overall Review of Lourdes Noreen McKeen

    Pros

    • pro Lourdes Noreen McKeen Residence is described as wonderful with compassionate and welcoming staff.
    • pro The facility is impeccably clean, beautifully decorated, and exudes peace and comfort.
    • pro Residents seem genuinely happy and receive exceptional care and attention.
    • pro The staff are noted for going above and beyond to ensure everyone feels valued and cared for.
    • pro The rehab center features knowledgeable, patient physical therapists who take time to explain exercises.
    • pro The head nurse and nursing staff are highlighted for pivotal, compassionate care and emotional support.
    • pro The environment is described as filled with love, support, and engagement across CNAs, dietary, and skilled nursing staff.
    • pro A CNA named Kameria S. is praised for compassionate, engaging care for residents.

    Cons

    • pro The CNAs are very unprofessional.
    • pro The facility is understaffed.
    • pro The staff are not friendly and there is poor coordination - one hand doesn't know what the other is doing.
    • pro The place is old and stuffy.
    • pro Rooms are musty with hard beds, and basic needs like showers are poorly addressed.
    • pro Residents are mistreated by caregivers, including injuries and delays in care.
    • pro Social workers are rude and fail to follow up on promised services or equipment.
    • pro There are reports of theft and a lack of accountability.

    Review

    Lourdes Noreen McKeen Residence elicits a broad spectrum of experiences from visitors, families, and residents. On one hand, several reviews describe a calm, clean, and engaging environment where compassionate staff members make a real difference in daily life and rehabilitation. On the other hand, a substantial number of accounts raise concerns about staffing, communication, safety, and the overall sense of organization. Taken together, the feedback paints a complex portrait of a facility that can be life-affirming for some families and deeply challenging for others.

    A common thread among the more positive accounts is praise for the rehab program and the dedicated individuals who show up every day to care for residents. Multiple reviewers highlight the rehab staff as a standout asset, noting that therapists are patient, knowledgeable, and focused on helping patients understand the purpose of each exercise. Specific names recur with appreciation: Vivian and Paula stand out as nurses who provided attentive care, and Ambrosini, a nursing assistant, is singled out for the warmth and engagement she brings to daily activities. Families also commend the leadership and emotional support offered by nursing administration - Glenda, the director of nursing, is described as pivotal in guiding care, while Winslow, the head nurse, and the entire nursing team are credited with continuity and compassion. In several narratives, the social services team - Lisa and Rosie in particular - are praised for keeping families informed and helping residents stay active through social programs. Some reviewers even describe a ten-week rehab stay as a success story, underscoring the sense that patients can regain strength and confidence when treated with respect and clear communication.

    The facility is repeatedly portrayed as a place of warmth and activity by those who viewed it positively. One reviewer from New York traveled to visit and came away with a strong impression of an amazing environment, where staff were friendly, residents appeared engaged, and there was a sense of security and well-being. The atmosphere is described as well-maintained, with a focus on keeping residents involved in meaningful activities, supported by attentive activity staff like Ashley, who was noted for being genuinely nice and hands-on with residents. In another story, a resident's family member comments on the environment as one filled with love, support, and engagement, thanks to a CNA who treats the patient with the care one would expect from a loving grandchild. For several families, these elements - the cleanliness, the comfort, the engaging programming - contribute to a strong overall impression of Lourdes as a place where a loved one can thrive.

    Yet alongside these affirmations, there are numerous grievous concerns about day-to-day operations. Several reviews describe under-staffing as a core problem, with comments about unprofessional behavior among CNAs and a perception that different staff members are not aligned in their approach to resident care. Some visitors report a lack of coordination, suggesting that "one hand doesn't know what the other hand is doing," and they express worry about how this translates into care for residents. There are vivid accounts of environments that feel old-fashioned or poorly maintained - descriptions include "old and stuffy" rooms, musty air, and rooms that have not been changed promptly. One particular account paints a troubling picture of inadequate facilities for basic needs, noting a musty room, a hard bed, and a concerning decline in a resident's oxygen levels after leaving the hospital. The sense of miscommunication is reinforced by reports of delayed or insufficient room changes, and in some cases, residents' basic comfort and safety seem to be undermined by logistical gaps.

    Safety and discharge experiences provoke strong reactions in several stories. A distressing post describes a veteran relative being discharged from the facility to a homeless shelter with no supervision or help with medications or daily needs, and with a timing that stretched late on a Friday evening. The social worker responsible for the discharge is described as rude and unhelpful, leaving the family feeling overwhelmed and needing to intervene by bringing their loved one home themselves. This single episode stands out as a stark contrast to the rehabilitation praise and raises questions about discharge planning, coordination with families, and the availability of post-acute support for patients who may be vulnerable after a hospital stay. Other comments recount frustration with missed or delayed medical equipment, follow-up care, and home services after a resident leaves the facility, further highlighting the fragile transition from inpatient care to home-based recovery.

    There are also painful, specific accusations about mistreatment and neglect. A number of reviews describe bruising from caregiving activities, worrying delays in routine changing or skincare, and general mistrust about whether staff consistently has the resident's best interests at heart. One review conveys a sense of ongoing worry for a grandmother who has experienced bruising and infrequent changes, with repeated meetings that ultimately do not seem to yield tangible changes. Another story details long-standing concerns about staff responsiveness - calls about pain or bathroom assistance sometimes going unanswered for significant periods - and a continued feeling that necessary care and safety checks were not reliably performed. In these accounts, the emotional toll on families is palpable, and some readers express frustration that concerns raised in meetings or directly to administrators do not lead to meaningful improvements.

    Despite the troubling reports, several reviews underscore Lourdes Noreen McKeen Residence as a place with strong, legitimate potential for quality care when the staff are engaged and well-coordinated. Positive experiences within the rehab center repeatedly emphasize the importance of a supportive team - nurses, nurse's aides, therapists, and social workers all contributing to a successful recovery narrative. For families who encounter caring, proactive staff, Lourdes can feel like a beacon of hope: a community that is clean, safe, and richly focused on activity, social connection, and individual attention. In such cases, the combination of skilled rehabilitation, compassionate interactions, and a supportive social services presence helps families trust the care plan and feel confident in the future of their loved one.

    Taken as a whole, the narratives about Lourdes Noreen McKeen Residence reveal a facility with both strong strengths and serious challenges. The rehab program and certain frontline staff receive enthusiastic praise for their empathy, expertise, and ability to help residents recover and remain engaged. At the same time, there are recurring concerns about staffing levels, internal communication, discharge processes, and safety. The most consistent thread across the negative experiences is a call for improved coordination, faster responsiveness to basic needs, and more careful attention to the comfort and security of residents. For families and residents who have seen the positive side - where dedicated staff staff and well-run rehab programs make a real difference - the facility represents a hopeful path to recovery and well-being. For others, the same place can feel disorganized and risky, underscoring the importance of ongoing oversight, staff development, and transparent, family-centered communication.

    Features

    Housing

    • 50 resident community capacity 50 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Palm Beach International (3 miles away) Palm Beach International (3 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Lourdes Noreen McKeen in West Palm Beach, FL is an exceptional assisted living community that offers a range of care services and amenities to support independent living. The residents at Lourdes Noreen McKeen can enjoy the comfort and convenience of fully furnished accommodations, including cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.

    The community features a beautiful garden and outdoor space where residents can relax and enjoy the Florida weather. Meals are provided in a restaurant-style dining room, with special dietary restrictions catered for. Housekeeping services ensure that residents have a clean and tidy living environment.

    Lourdes Noreen McKeen offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their prescribed medications properly. A mental wellness program is also available to support emotional well-being.

    Residents can engage in resident-run activities and participate in scheduled daily activities to enhance socialization and enjoyment. Additionally, there are four cafes, three parks, twelve pharmacies, twelve physicians' offices, thirty-one restaurants, eleven transportation options, one theater nearby, making it convenient for residents to access various services and entertainment options. With two hospitals nearby as well, residents can have peace of mind knowing that medical care is readily accessible.

    At Lourdes Noreen McKeen in West Palm Beach, FL, seniors can experience a vibrant community where they receive the care they need while maintaining their independence and engaging in fulfilling activities.

    Nearby Places of Interest

    This part of West Palm Beach, Florida offers a diverse range of amenities and services that would be convenient for seniors living in the area. With a variety of restaurants, cafes, pharmacies, theaters, parks, hospitals, and physicians all within close proximity, residents have easy access to dining options, healthcare services, recreational activities, and entertainment venues. The availability of car rental services also provides convenient transportation options for those who may not drive. Additionally, the presence of places of worship offers spiritual support for those seeking community connection and religious activities. Overall, this area provides a well-rounded environment with a mix of essential services and leisure opportunities that cater to the needs and interests of seniors looking to settle in West Palm Beach.

    Restaurants

    • Avocado Grill (0.1 miles)
    • Sassafras (0.1 miles)
    • E.R. Bradley's (0.1 miles)
    • Makebs Bagels & Deli (0.1 miles)
    • Elisabetta’s (0.2 miles)
    • O'Shea's Irish Pub (0.4 miles)
    • Copper Blues Rock Pub & Kitchen (0.4 miles)

    Pharmacies

    • MedMen West Palm Beach (0.2 miles)
    • CVS Pharmacy (0.9 miles)
    • Green's Pharmacy of Palm Beach (1 miles)
    • Walgreens (2.5 miles)
    • Walgreens (2.8 miles)
    • Walgreens (2.9 miles)
    • CVS Pharmacy (3.8 miles)

    Cafes

    • Subculture Coffee (0.3 miles)
    • Starbucks (1.5 miles)
    • Common Grounds WPB (1.8 miles)
    • Starbucks (2.4 miles)
    • Starbucks (6.5 miles)

    Theaters

    • AMC CityPlace 20 (0.4 miles)

    Parks

    • Howard Park (0.9 miles)
    • Peanut Island Park (4.4 miles)
    • Phil Foster Park (5 miles)

    Hospitals

    • Good Samaritan Medical Center (0.9 miles)
    • St Mary's Medical Center (3.2 miles)
    • West Palm Beach Va Medical Center (6.3 miles)

    Physicians

    • Tenet Physicians Services (1 miles)
    • Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
    • Palm Beach Oral & Maxillofacial Surgery Associates (1.1 miles)
    • Waterside Ambulatory Surgical Center (1.4 miles)
    • Endodontic Associates of the Palm Beaches PA (2.4 miles)
    • David Aaron Mittleman (2.5 miles)
    • MD Now Medical Centers (2.6 miles)

    Transportation

    • SIXT rent a car (Pick-up Only) (2.1 miles)
    • Budget Rent A Car (2.3 miles)
    • National Car Rental (2.4 miles)
    • Hertz Rent A Car (2.8 miles)
    • Avis Rent A Car (2.9 miles)
    • Meeter / Greeter Waiting Area (2.9 miles)
    • Baggage Claim (2.9 miles)

    Places of Worship

    • First Congregational Church of Lake Worth (5.4 miles)

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