Lourdes Noreen McKeen in West Palm Beach, FL

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Lourdes Noreen McKeen Lourdes Noreen McKeen Lourdes Noreen McKeen Lourdes Noreen McKeen

Lourdes Noreen McKeen in West Palm Beach, FL

Information last verified:

315 South Flagler Drive, West Palm Beach, FL 33401

For more information about senior living options: (844) 490-3973

3.1 from 39 reviews
5 stars
18
4 stars
2
3 stars
1
2 stars
2
1 stars
16

Overall Review of Lourdes Noreen McKeen

Pros

  • pro Lourdes Noreen McKeen Residence is described as a wonderful community where staff are professional, compassionate, and welcoming, and the facility is impeccably clean.
  • pro The atmosphere is vibrant and engaging, with residents appearing genuinely happy and well cared for.
  • pro The staff consistently go above and beyond to ensure everyone feels valued.
  • pro The rehab center is praised for amazing staff who provide knowledgeable, patient care.
  • pro Nurses and the director of nursing offer medical care plus emotional support, fostering hope for patients and families.
  • pro The environment is filled with love, support, and engagement, with CNAs and other staff showing genuine dedication.
  • pro The facility is repeatedly described as clean, well maintained, and safe, contributing to high-quality care.
  • pro Families commend the staff for attentive care, nutritious meals, and responsive communication.
  • pro The OT/PT teams are fantastic, helping residents regain mobility and confidence.
  • pro Lourdes Noreen McKeen is viewed by many as a standout provider of high-quality care and positive rehab experiences.

Cons

  • pro The CNAs are described as very unprofessional, with the facility being clearly understaffed and poorly coordinated.
  • pro The reviewer would not recommend this place to anyone, calling it a horrible experience.
  • pro The facility is characterized as old and stuffy, with musty rooms and long delays in basic changes or care.
  • pro A resident was allegedly kicked out with no supervision or medications, and the social worker was rude; the reviewer would not recommend the place.
  • pro Money was stolen from a resident, and staff did not follow up or respond.
  • pro Call buttons were ignored or only answered after long waits, leaving residents without timely help.
  • pro The majority of staff were described as uncaring or rude toward residents, with only the security staff consistently helpful.
  • pro The discharge process was mishandled, with the front desk unhelpful and failing to provide discharge information or assist with packing belongings.

Review

Lourdes Noreen McKeen Residence in West Palm Beach is best suited for families prioritizing robust rehabilitation services and skilled nursing, especially when recovery from surgery or a period of significant functional decline is the primary goal. The rehab wing has earned praise for its therapists and nursing staff, with several families noting solid physical therapy, attentive nurses, and compassionate aides who facilitate activities and daily progress. The memory-wing approach is relevant for residents facing mild-to-moderate dementia or memory-related challenges, where dedicated OT/PT and supportive staff can help with orientation and activity engagement. For long-term, round-the-clock daily care with consistently seamless front-line staffing, this community is not the most reliable pick based on the weight of first-hand experiences.

Those who may want to consider alternatives include families whose loved ones require steady, highly responsive assistance around the clock, or who fear a repeat of delayed calls and understaffing. A substantial portion of reviews describe under-staffing and inconsistent CNA coverage, with repeated reports of call lights going unanswered and residents not being helped promptly for basic needs. Discharge planning and post-hospital transitions have also caused alarm, some families felt left without timely medication management or home-care equipment, and a few documented confrontations with staff during or after discharge. If a preferred setting hinges on unwavering reliability from aides and a consistently patient front desk, other options may deliver a more predictable experience.

The best-zone pros at Lourdes Noreen McKeen lie in the rehab-focused team: therapists who explain exercises clearly, nurses who demonstrate warmth and competence, and a leadership cadre in the nursing and social-work ranks that families credit for meaningful support. The environment often reads as clean, well-kept, and secure, with many residents and families praising engaging activities and social interactions that contribute to a sense of belonging. Relative to the concerns voiced by critics, these strengths can translate into tangible gains for someone whose recovery timetable hinges on intensive therapy and punctual clinical oversight. Security, cleanliness, and an atmosphere of care in the therapy and skilled-nursing corridors remain notable positives.

Nevertheless, the downsides carry real weight. Persistent under-staffing and reported unprofessional behavior among CNAs undermine day-to-day reliability, especially for residents who need assistance with showers, transfers, or continence care. Several reviews cite rude or dismissive attitudes, missed calls, and delays that leave families worried about safety and dignity. Financial and administrative missteps, ranging from perceived miscommunication about equipment to outright concerns about personal belongings and discharge timing, further complicate the decision. The result is a delicate balance: superb rehab potential and compassionate clinical care on one side, versus inconsistent front-line support and episodic neglect on the other.

For families weighing the decision, the practical path is to verify a clear rehab trajectory and staffing reality before committing. Request a detailed tour focused on the rehab wing, observe call-light responsiveness during different shifts, and ask for the CNA-to-resident ratios for your loved one’s floor. Inquire about the care plan cadence, how changes are communicated to families, and what the memory wing program entails day-to-day. If independent living or long-term daily assistance is the priority, require concrete evidence of consistent staffing and proactive problem-solving across shifts, not just occasional praise from specific unit staff. Align expectations with what is most important: recovery momentum and medical oversight, or consistent everyday caregiving and reliable, respectful interactions.

In the end, Lourdes Noreen McKeen offers a compelling option for rehab-driven care with strong clinical staff and a nurturing environment, but it is not a universal fit. For those seeking dependable, steady daily living support and uniformly responsive care across all hours, alternatives should be explored. If recovery speed, skilled therapy, and a well-run rehab pathway are non-negotiables, this community can deliver meaningful gains, provided there is due diligence on staffing consistency, discharge planning, and daily caregiving reliability. The prudent decision centers on matching the resident’s primary needs to the facility’s strongest strengths while demanding tangible assurances about front-line care every day.

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Palm Beach International (3 miles away) Palm Beach International (3 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Lourdes Noreen McKeen in West Palm Beach, FL is an exceptional assisted living community that offers a range of care services and amenities to support independent living. The residents at Lourdes Noreen McKeen can enjoy the comfort and convenience of fully furnished accommodations, including cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.

The community features a beautiful garden and outdoor space where residents can relax and enjoy the Florida weather. Meals are provided in a restaurant-style dining room, with special dietary restrictions catered for. Housekeeping services ensure that residents have a clean and tidy living environment.

Lourdes Noreen McKeen offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their prescribed medications properly. A mental wellness program is also available to support emotional well-being.

Residents can engage in resident-run activities and participate in scheduled daily activities to enhance socialization and enjoyment. Additionally, there are four cafes, three parks, twelve pharmacies, twelve physicians' offices, thirty-one restaurants, eleven transportation options, one theater nearby, making it convenient for residents to access various services and entertainment options. With two hospitals nearby as well, residents can have peace of mind knowing that medical care is readily accessible.

At Lourdes Noreen McKeen in West Palm Beach, FL, seniors can experience a vibrant community where they receive the care they need while maintaining their independence and engaging in fulfilling activities.

Nearby Places of Interest

This part of West Palm Beach, Florida offers a diverse range of amenities and services that would be convenient for seniors living in the area. With a variety of restaurants, cafes, pharmacies, theaters, parks, hospitals, and physicians all within close proximity, residents have easy access to dining options, healthcare services, recreational activities, and entertainment venues. The availability of car rental services also provides convenient transportation options for those who may not drive. Additionally, the presence of places of worship offers spiritual support for those seeking community connection and religious activities. Overall, this area provides a well-rounded environment with a mix of essential services and leisure opportunities that cater to the needs and interests of seniors looking to settle in West Palm Beach.

Restaurants

  • Avocado Grill (0.1 miles)
  • Sassafras (0.1 miles)
  • E.R. Bradley's (0.1 miles)
  • Makebs Bagels & Deli (0.1 miles)
  • Elisabetta’s (0.2 miles)
  • O'Shea's Irish Pub (0.4 miles)
  • Copper Blues Rock Pub & Kitchen (0.4 miles)

Pharmacies

  • MedMen West Palm Beach (0.2 miles)
  • CVS Pharmacy (0.9 miles)
  • Green's Pharmacy of Palm Beach (1 miles)
  • Walgreens (2.5 miles)
  • Walgreens (2.8 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.8 miles)

Cafes

  • Subculture Coffee (0.3 miles)
  • Starbucks (1.5 miles)
  • Common Grounds WPB (1.8 miles)
  • Starbucks (2.4 miles)
  • Starbucks (6.5 miles)

Theaters

  • AMC CityPlace 20 (0.4 miles)

Parks

  • Howard Park (0.9 miles)
  • Peanut Island Park (4.4 miles)
  • Phil Foster Park (5 miles)

Hospitals

  • Good Samaritan Medical Center (0.9 miles)
  • St Mary's Medical Center (3.2 miles)
  • West Palm Beach Va Medical Center (6.3 miles)

Physicians

  • Tenet Physicians Services (1 miles)
  • Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
  • Palm Beach Oral & Maxillofacial Surgery Associates (1.1 miles)
  • Waterside Ambulatory Surgical Center (1.4 miles)
  • Endodontic Associates of the Palm Beaches PA (2.4 miles)
  • David Aaron Mittleman (2.5 miles)
  • MD Now Medical Centers (2.6 miles)

Transportation

  • SIXT rent a car (Pick-up Only) (2.1 miles)
  • Budget Rent A Car (2.3 miles)
  • National Car Rental (2.4 miles)
  • Hertz Rent A Car (2.8 miles)
  • Avis Rent A Car (2.9 miles)
  • Meeter / Greeter Waiting Area (2.9 miles)
  • Baggage Claim (2.9 miles)

Places of Worship

  • First Congregational Church of Lake Worth (5.4 miles)

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