Lourdes Noreen McKeen Residence

Pros

• The staff are professional, compassionate, and welcoming.
• The facility is impeccably clean, beautifully decorated, and peaceful.
• The staff go above and beyond to ensure residents feel valued and cared for.
• The rehab staff are amazing and take excellent care of residents.
• The environment is filled with love, support, and engagement from CNAs to dietary and skilled nursing staff.
• Kameria S., a CNA, regularly cares for residents with warmth and engagement.
• Head nurse Winslow and her nursing staff provide attentive, compassionate care.
• Lisa and Rosie in Social Services keep residents active with various social events.
• The facility provides a safe and secure environment and is well maintained.

Cons

• The CNAs are very unprofessional.
• The facility is understaffed, unfriendly, and poorly coordinated.
• They would not recommend this facility to anyone.
• The reviewers observed staff mistreating other employees, implying residents might be treated poorly.
• The building is old and stuffy, with musty rooms and hard beds.
• They were told the shower was in the hallway, and room changes took two days.
• A resident was discharged to a homeless shelter with no supervision or medications, and the social worker was rude.
• Help responses could take an hour, indicating delays in essential care.
• Money was stolen from a resident's wallet while at the facility.

Review

The collection of experiences people shared about Lourdes Noreen McKeen Residence and its rehab center paints a complex picture. Some visitors and family members speak with warmth and gratitude, praising the facility as a clean, welcoming, and engaging place where residents seem happy and well cared for. Others recount troubling encounters that raise serious questions about staffing, communication, and safety. Taken together, the notes offer a portrait of a community that can be outstanding in some departments while flawed or deteriorating in others, depending on who is on shift and which aspect of care is being considered.

Several reviewers highlight the positive side: a consistently clean and peaceful atmosphere, and staff who are professional, compassionate, and attentive to residents' needs. In these accounts, the rehab program stands out as especially strong. Families describe nurses, nursing assistants, and therapists who communicate well, explain exercises and goals, and show genuine care for their loved ones. Names that appear with praise include Vivien and Paula among the nurses, Ambrosini among the CNAs, and several therapists who take time to ensure residents understand their rehab plans. The director of nursing, Glenda, is mentioned as pivotal to the emotional support residents receive, and social services staff such as Lisa and Rosie are credited with keeping residents active and engaged in social programs. One particularly vivid note described an affectionate, almost familial rapport with a CNA named Kameria S., who was described as caring for a 95-year-old dad "as if she was a loving grandchild." Overall, multiple reviews celebrate Lourdes as a place where care plans are reviewed with families and where residents can thrive in a supportive environment.

Other accounts focus on the rehab center and broader facility in a consistently positive light, noting that the staff go above and beyond, and that families notice tangible improvements in their loved ones. A recurring theme is the sense of security and routine that families value: a safe, well-maintained building, and staff who treat residents with kindness and respect. Several reviewers state that the facility stands out among other local options, especially for rehab services, and that they would recommend Lourdes McKeen to those seeking short- or long-term rehabilitation for a loved one.

Yet, there is a substantial and sobering set of critiques that cannot be ignored. Some reviewers describe under-staffing and unprofessional behavior among CNAs, along with inconsistent communication and a sense that "one hand doesn't know what the other hand is doing." Complaints range from long waits for assistance to concerns about the way some staff interact with coworkers or residents, and to reports that the environment can feel old-fashioned or musty, with rooms that are uncomfortable or not promptly updated. Specific grievances include miscommunication about basic needs (such as showers) and delays in room changes. A few accounts also describe troubling patterns of neglect or indifference, raising worries about the overall safety and reliability of care in certain shifts or departments.

The most serious warnings come from stories of family crisis and patient safety concerns: a social worker allegedly discharged a loved one to a homeless shelter with no supervision or medications on a Friday evening; a rude or abrupt stance from staff in crisis moments; and distressing anecdotes about money being stolen after a hospital discharge. One account notes a patient who relied on a call button for pain and bathroom assistance but often waited an hour for help. Another review describes bruises and other signs of alleged caregiver mistreatment, with reports that caregivers sometimes fail to change or attend to residents promptly, leading to ongoing worry for families. An especially troubling episode involves a family member who felt the social worker mishandled a discharge and did not provide promised follow-up services or equipment in a timely fashion. Some reviewers also indicate that calling or contacting certain administrators yielded little response, which only added to the sense of frustration and disappointment.

In sum, Lourdes Noreen McKeen Residence and its rehab center emerge in these voices as a place of genuine strengths and real, meaningful care - particularly in rehabilitation. The staff who spoke most warmly about their experiences describe an environment where patients are engaged, valued, and supported by a team that communicates well and coordinates care with families. However, the same pool of reviews contains serious cautions about staffing levels, consistency of care, and the handling of discharges or incidents that directly impact patient safety and trust. The facility appears to offer high-quality rehab and a generally caring atmosphere, but the experiences shared also remind prospective families to conduct thorough, on-site assessments, ask pointed questions about staffing coverage, care planning, incident handling, and follow-up on promised services. For anyone considering Lourdes for a loved one, the most reliable path seems to involve visiting multiple times, meeting frontline staff across shifts, reviewing current care plans, and verifying that the department-specific culture aligns with the patient's needs and expectations.

This part of West Palm Beach, Florida offers a vibrant and diverse community with a variety of amenities nearby. There are several restaurants within walking distance offering a range of cuisine options, as well as cafes for relaxing with a cup of coffee. The area also boasts convenient access to pharmacies for any medical needs, as well as hospitals and physicians for healthcare services. For entertainment, there is a movie theater nearby and parks for outdoor recreation. Transportation options are plentiful with car rental services available, making it easy to explore the surrounding area. Overall, this neighborhood provides a comfortable and convenient lifestyle for seniors looking to live in West Palm Beach.

Restaurants

• Makebs Bagels & Deli (0.1 miles)
• Avocado Grill (0.1 miles)
• Sassafras (0.1 miles)
• E.R. Bradley's (0.1 miles)
• Elisabetta’s (0.2 miles)
• Copper Blues Rock Pub & Kitchen (0.4 miles)
• O'Shea's Irish Pub (0.4 miles)

Pharmacies

• MedMen West Palm Beach (0.3 miles)
• CVS Pharmacy (1 miles)
• Green's Pharmacy of Palm Beach (1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Subculture Coffee (0.3 miles)
• Starbucks (1.5 miles)
• Common Grounds WPB (1.8 miles)
• Starbucks (2.4 miles)
• Starbucks (6.5 miles)

Theaters

• AMC CityPlace 20 (0.4 miles)

Parks

• Howard Park (0.9 miles)
• Peanut Island Park (4.4 miles)
• Phil Foster Park (5 miles)

Hospitals

• Good Samaritan Medical Center (1 miles)
• St Mary's Medical Center (3.2 miles)
• West Palm Beach Va Medical Center (6.4 miles)

Physicians

• Tenet Physicians Services (1 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (1.1 miles)
• Waterside Ambulatory Surgical Center (1.4 miles)
• Endodontic Associates of the Palm Beaches PA (2.4 miles)
• David Aaron Mittleman (2.5 miles)
• MD Now Medical Centers (2.6 miles)

Transportation

• SIXT rent a car (Pick-up Only) (2.1 miles)
• Budget Rent A Car (2.2 miles)
• National Car Rental (2.4 miles)
• Hertz Rent A Car (2.7 miles)
• Avis Rent A Car (2.9 miles)
• Meeter / Greeter Waiting Area (2.9 miles)
• Baggage Claim (2.9 miles)

Places of Worship

• First Congregational Church of Lake Worth (5.4 miles)