Lourdes Noreen McKeen Residence in West Palm Beach, FL

Pros

• The staff at Lourdes Noreen McKeen Residence are professional, compassionate, and welcoming.
• The facility is impeccably clean, beautifully decorated, and exudes peace and comfort.
• Residents appear genuinely happy and receive exceptional care and attention.
• The staff consistently goes above and beyond to ensure everyone feels valued and cared for, helping residents thrive.
• Lourdes Noreen McKeen is a shining example of what senior living should be and is highly recommended for loved ones.
• The rehab team is amazing and takes excellent care of patients.
• The OT/PT staff are fantastic, patient, and take time to explain each exercise.
• The environment is filled with love, support, and engagement from CNAs to dietary and skilled nursing staff.

Cons

• CNAs are very unprofessional.
• The facility is understaffed and not friendly, with disorganization across the staff.
• Some CNAs are described as nasty, and staff mistreat employees and residents.
• The place is old and stuffy, with showers reportedly in the hallway and musty, hard-bed rooms.
• Calls for help from residents often go unanswered for long periods.
• There are reports of money being stolen from residents.
• Discharge procedures and communication are poorly handled, sometimes leaving residents without needed equipment or proper supervision.

Review

This community is best suited for families prioritizing short-term rehabilitation with strong therapy services and a clean, well-maintained environment, where the priority is evidence of skilled PT/OT and nursing attention during recovery. If the goal is consistent daily living support, reliable call-light response, and uninterrupted dignity for long-term residents, this facility demands careful scrutiny. The rehab center can deliver meaningful gains for individuals focused on regaining mobility and function, but the daily care environment around that rehab stay is uneven and carries meaningful risk signals for long-term placement.

Alternatives to consider are facilities with demonstrably stable staffing and transparent oversight, where front-line aides and CNAs are consistently present, responsive, and respectful. Prospective families should also weigh options with proven discharge coordination and proactive communication, especially for seniors with complex needs or memory impairment. For those who require comprehensive, 24/7 daily assistance and safeguarding against neglect or delayed help, a different community, with a track record of reliable call-button responsiveness and dignity-driven care, likely aligns better with long-term goals.

On the upside, the rehab program at Lourdes Noreen McKeen Residence earns credibility from multiple observers. Therapists and the OT/PT team are described as knowledgeable and patient, with several reviewers specifically praising the rehab nurses and aides who guide exercises and recovery. The environment itself is repeatedly depicted as clean, well maintained, and visually appealing, with a sense of activity and engagement that supports motivation during therapy. In certain stories, the nursing leadership and social services staff create meaningful emotional support, helping families feel that real attention is possible when focus is on rehabilitation.

Yet the weight of the cons cannot be ignored. Across numerous accounts, under-staffing and inconsistent supervision of CNAs emerge as persistent themes, often accompanied by reports of slow call-button responses and neglectful practices. Several families recount rooms that feel old or musty, with complaints about delayed help with showers, changes, or daily routines. The strongest red flags center on episodic mistreatment or lack of accountability, instances of money being stolen, disorganized discharges, and front-desk or administrative lapses that leave families in the dark about care plans or equipment. Together, these experiences paint a picture of a facility where rehabilitation can shine in isolation, but the broader daily living environment can undermine safety and trust.

Those evaluating Lourdes McKeen must weigh the rehab strengths against the persistent daily-care drawbacks. The presence of caring, capable rehab staff and a clean, inviting setting can offset some concerns for families focused on recovery, as long as the resident’s needs are clearly aligned with therapy goals and regular monitoring. However, for residents requiring steady, respectful, around-the-clock assistance, the risk of delayed help, inconsistent staff, and discharge missteps is a material factor that often outweighs rehab gains. The decision hinges on whether the priority is a robust rehabilitation trajectory supported by effective therapists, or a dependable, consistently compassionate daily-care ecosystem.

For families moving forward, come equipped with targeted questions: what is the current CNA-to-resident ratio on each shift, and how often are care staff reassigned? Can the front desk and nursing leadership provide timely updates on care plans, medication management, and discharge timelines? Request to speak with the director of nursing and at least one family with recent long-term experience, plus a tour of the memory wing if cognitive needs are a concern. Verify the handling of valuables, incident reporting, and the discipline structure for any staff concerns. Above all, insist on concrete expectations around call-light responsiveness, daily hygiene routines, and a clear, accountable process for addressing complaints and safety concerns.

This part of West Palm Beach, Florida offers a vibrant and diverse community with a variety of amenities nearby. There are several restaurants within walking distance offering a range of cuisine options, as well as cafes for relaxing with a cup of coffee. The area also boasts convenient access to pharmacies for any medical needs, as well as hospitals and physicians for healthcare services. For entertainment, there is a movie theater nearby and parks for outdoor recreation. Transportation options are plentiful with car rental services available, making it easy to explore the surrounding area. Overall, this neighborhood provides a comfortable and convenient lifestyle for seniors looking to live in West Palm Beach.

Restaurants

• Makebs Bagels & Deli (0.1 miles)
• Avocado Grill (0.1 miles)
• Sassafras (0.1 miles)
• E.R. Bradley's (0.1 miles)
• Elisabetta’s (0.2 miles)
• Copper Blues Rock Pub & Kitchen (0.4 miles)
• O'Shea's Irish Pub (0.4 miles)

Pharmacies

• MedMen West Palm Beach (0.3 miles)
• CVS Pharmacy (1 miles)
• Green's Pharmacy of Palm Beach (1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Subculture Coffee (0.3 miles)
• Starbucks (1.5 miles)
• Common Grounds WPB (1.8 miles)
• Starbucks (2.4 miles)
• Starbucks (6.5 miles)

Theaters

• AMC CityPlace 20 (0.4 miles)

Parks

• Howard Park (0.9 miles)
• Peanut Island Park (4.4 miles)
• Phil Foster Park (5 miles)

Hospitals

• Good Samaritan Medical Center (1 miles)
• St Mary's Medical Center (3.2 miles)
• West Palm Beach Va Medical Center (6.4 miles)

Physicians

• Tenet Physicians Services (1 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (1.1 miles)
• Waterside Ambulatory Surgical Center (1.4 miles)
• Endodontic Associates of the Palm Beaches PA (2.4 miles)
• David Aaron Mittleman (2.5 miles)
• MD Now Medical Centers (2.6 miles)

Transportation

• SIXT rent a car (Pick-up Only) (2.1 miles)
• Budget Rent A Car (2.2 miles)
• National Car Rental (2.4 miles)
• Hertz Rent A Car (2.7 miles)
• Avis Rent A Car (2.9 miles)
• Meeter / Greeter Waiting Area (2.9 miles)
• Baggage Claim (2.9 miles)

Places of Worship

• First Congregational Church of Lake Worth (5.4 miles)