Valencia Hills Health and Rehabilitation

Pros

• The staff at Valencia Hills Health and Rehabilitation Center is described as caring and professionally knowledgeable, providing support to residents and addressing families' questions effectively.
• One resident reported a positive experience, highlighting the patience of the staff and their role in helping them transition through life changes.
• A family member noted that their aunt initially received great care in the rehab room, appreciating the quality of care during that time.
• Another review mentioned that rooms were clean and the environment was welcoming, which contributed to a good impression of the facility.
• One reviewer expressed gratitude for the support their partner received during a brief stay, emphasizing professionalism across all staff interactions.

Cons

• The facility fails to provide appropriate care for diabetic patients, allowing them to consume unhealthy foods that lead to dangerously high blood sugar levels.
• Staff members are described as rude and unprofessional, often dismissing patient requests with a lack of compassion.
• The medical power of attorney is not honored or respected by the staff, leading to unauthorized decisions regarding patients' care.
• Many residents report unsanitary conditions, including inadequate bathing and soiled clothing that contribute to a negative living environment.
• Patients are frequently left without proper supervision or care, resulting in serious medical neglect such as untreated bedsores and dehydration.
• Communication from the staff is poor, with families feeling ignored or dismissed when they attempt to inquire about their loved ones.
• There is a lack of organized activities and engagement for residents, contributing to feelings of isolation and neglect.
• Several reviews mention that loved ones return home in worse condition than when they arrived at the facility, indicating inadequate rehabilitation efforts.
• The facility is described as overwhelming and unmaintained, with unpleasant odors contributing to a negative atmosphere.

Review

The reviews of Valencia Hills Health and Rehabilitation Center present a concerning picture of the facility, marked by a lack of adherence to medical protocols, inadequate care, and unprofessional staff behavior. A recurring theme among reviewers is the neglect of residents’ specific medical needs, particularly those with diabetes. One reviewer expressed outrage over their mother's diabetic care; despite clear directives from her doctor for a diabetic diet, the facility failed to enforce these guidelines. Instead, she was presented with an abundance of carbohydrates and sweets, leading to consistently high blood sugar levels exceeding 250. This negligence ultimately contributed to the onset of diabetic dementia in the mother, severely impacting her cognitive abilities.

Compounding these issues were allegations that the facility disregarded legal requirements regarding medical power of attorney (POA). Reviewers reported that essential decisions about patients' care were made without consulting designated POAs, infringing upon familial rights and creating an environment where families felt powerless in advocating for their loved ones. When family members attempted to communicate concerns or seek clarification regarding their relatives’ treatment, they experienced hostility from staff members who dismissed their inquiries. Instances included being hung up on during phone calls and receiving rude responses from personnel when attempting to gain insight into their loved one’s well-being.

While some reviewers noted positive aspects such as knowledgeable staff during initial assessments or tours of the facility—highlighting accessible rehabilitation services—these elements were overshadowed by overwhelming complaints about unsanitary conditions and insufficient attention to personal hygiene among residents. One visitor described being struck by unpleasant odors reminiscent of urine upon entering the center. Others reported specific instances where patients were not bathed regularly or had clothing that remained unchanged for days, fostering unhygienic living conditions detrimental to both physical health and emotional wellbeing.

The emotional toll on families visiting loved ones at Valencia Hills was palpable in several accounts. Disheartening observations pointed out how some residents became withdrawn due to inadequate engagement or inappropriate placements within mixed-ability rooms where more combative patients resided. Families expressed anguish witnessing their relatives endure what they perceived as traumatic experiences marked by neglect and isolation—a stark contrast to the compassion expected in a caregiving environment.

Feedback regarding activities available for residents portrayed a stark deficiency in engaging therapeutic options designed for enjoyment or stimulation. Many reviews lamented a lack thereof aside from mealtime routines characterized by minimal oversight over dietary requirements. Residents increasingly devolved into sedentary lifestyles as scheduled activities seemed absent or poorly advertised; this stagnation further compounded health deterioration cases observed.

Yet amid this whirlwind of negative experiences emerged isolated testimonials revealing a more favorable perspective on Valencia Hills Health and Rehabilitation Center's professional staff members who showed genuine concern when providing care under challenging circumstances. Some former residents recounted positive interactions highlighting staff patience, empathy, and dedication despite systemic flaws ingrained in overall operations at the facility.

In conclusion, while there are pockets where Valencia Hills shines through earnest efforts made by its caregivers—the overarching sentiment conveyed throughout numerous narratives paints it as an institution sorely lacking in diligence towards maintaining standards that prioritize holistic patient care alongside compliance with legal guardianship measures mandated within healthcare frameworks. Families are urged to exercise caution when considering placing loved ones here; many recount significant distress stemming from unmet expectations surrounding quality support systems crucial after trauma or illness strikes one’s cherished kinfolk.

This area of Lakeland, Florida offers a convenient and diverse range of amenities for seniors considering senior living. There are several dining options nearby, including popular fast-food chains like Burger King and Wendy's, as well as casual dining at Lucky's and Palace Italian Restaurant. Nearby parks like Hunt Fountain Park provide opportunities for outdoor activities and relaxation. The area also has multiple pharmacies, physicians' offices, hospitals, places of worship, cafes, and even a theater for entertainment. Public transportation is easily accessible with the presence of nearby railroad tracks. Overall, this part of Lakeland provides a well-rounded environment with essential services and recreational options for seniors looking to settle in the area.

Restaurants

• Burger King (1.8 miles)
• Burger King (2.4 miles)
• Wendy's (2.5 miles)
• Palace Italian Restaurant (2.6 miles)
• Lucky's (2.6 miles)
• McDonald's (2.6 miles)
• Chipotle Mexican Grill (2.7 miles)

Parks

• Hunt Fountain Park (2.3 miles)
• Lake Parker Park (4.6 miles)
• Adair PARK (5.3 miles)

Pharmacies

• Walmart Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• FamilyCare Discount Pharmacy (2.5 miles)
• Providence Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Epic Pharmacies (2.6 miles)
• Walgreens (2.7 miles)

Physicians

• Bedi B S MD (2.5 miles)
• Fischer Schemmer & Silbiger (2.5 miles)
• Clark And Daughtrey Walk-in (2.6 miles)
• Sears Hearing Aid Center by Miracle-Ear (2.7 miles)
• Lakeland Eye Clinic (2.9 miles)
• Optical Outlets (2.9 miles)
• Central Florida Eye Associates (3.7 miles)

Theaters

• Cinemark USA (2.7 miles)

Cafes

• Panera Bread (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (4 miles)
• Black & Brew Coffee House & Bistro (5.9 miles)

Hospitals

• Central Florida Surgi-Center (3.7 miles)
• Lakeland Regional Medical Center (4.1 miles)
• Endoscopy Unit (5.1 miles)
• Lakeland Regional Medical Center (5.1 miles)
• Radiology Department (5.2 miles)
• Lakeland Regional Heal (5.2 miles)
• Lakeland Regional Health (5.2 miles)

Places of Worship

• Christ Lutheran Church (4.5 miles)
• Victory Church at Lakeside Village (8 miles)

Transportation

• Railroad Tracks (7.9 miles)