5888 Blanding Boulevard, Jacksonville, FL 32244
For more information about senior living options: (844) 490-3973
Satoria Coaster, RN, is described as outstanding, with extensive knowledge, compassionate care, and exemplary communication with families. Tessa Mooney, the Admissions Director, is praised as amazing and consistently goes above and beyond to ensure residents' needs are met. The Director of Nursing (DON) Satoria Coster is celebrated for being caring, highly knowledgeable, and readily available to answer questions. Attentive staff and a patient-care-first approach are highlighted as defining strengths of Cedar Hill Nursing and Rehab Center. The therapy and activities departments are described as among the best, with kind, caring staff and engaging programs. The facility is noted for its beauty, friendly staff, and responsive leadership, including a DON who is easy to talk to and prompt in addressing concerns. Cross Care Nursing Home is described as having caring, knowledgeable staff with low turnover who truly know the residents. The staff at Cross Care is praised for going above and beyond, including during emergencies and challenging times, reflecting a culture of care. The facility is recommended for high-quality care and for having a leadership team that delivers excellent service.
The facility is described as filthy, unclean, and infested with roaches, making it uninhabitable. The staff are accused of being unresponsive, with questions unanswered and phone calls never returned. Personal belongings are said to go missing or be mishandled, including clothing and jewelry. The facility is portrayed as prioritizing money over patient care. Sewage backups and widespread unsanitary conditions were reported. The food is described as dry and cold. Residents are said to be mistreated, with aides yanking people and staff not attending to needs. There are claims of theft of personal property and serious fraudulent activity. The social workers and administration are described as rude, indifferent, or unreliable. Families are warned not to send their loved ones there, with the place deemed not fit for anyone.Cross Care Center is best suited for families that prize steady, hands-on nursing leadership and a robust rehab and activities program, all set within a faith-aware, community atmosphere. The strongest appeal comes from a Director of Nursing team that many families describe as accessible, knowledgeable, and willing to roll up sleeves to address concerns. Residents benefit from a stable, long-tenured staff who know their histories, a therapy program that emphasizes individualized plans, and an activities department that keeps people engaged. For families who want a facility that feels like a close-knit community more than a clinical box, and who can tolerate some imperfections in maintenance or administrative responsiveness, Cross Care Center can deliver meaningful, dignified care.
On the other hand, this community may not be the right fit for those with zero tolerance for cleanliness lapses, inconsistent communication, or where personal belongings and records are a primary concern. A number of reviews describe odors, unsanitary conditions, and even roach sightings, along with reports that phones go unanswered or inquiries about medications and billing aren't handled promptly. Several families recount experiences that feel opaque or fragmented in terms of how decisions are made or how issues are tracked. For families needing turnkey operations with flawless housekeeping, rapid, courteous phone access, and airtight record handling, alternative facilities with stronger reputations for cleanliness and customer service deserve serious consideration.
The positive operational strengths are hard to overlook. The DON and the nursing leadership emerge as pillars of the facility, with dozens of testimonials praising their attentiveness, clarity, and willingness to engage families. The therapy and rehab teams are repeatedly described as skilled and collaborative, delivering proven progress for residents and smooth coordination with physicians. The building's ceremony and spiritual spaces, plus a sense of community, contribute to an environment that can support both emotional well-being and recovery. When the leadership and clinical teams align - staff stability, responsive communication, and person-centered care - the center demonstrates the kind of reliability families seek in long-term care settings.
Yet the concerns voiced by others cannot be dismissed. Persistent sanitation issues, dissatisfied residents, and reports of less-than-ideal dining experiences color many reviews. In several accounts, families describe difficulty getting timely updates, questions answered, or matters resolved, sometimes across weeks. The most troubling anecdotes involve lost or mishandled personal items, and accusations - some vehement - about administrative priorities competing with resident care. While these stories may not reflect every resident's experience, they establish a credible caution flag for families who prioritize a consistently pristine, meticulously transparent operation.
Those who can verify current performance and want the reassurance that stability in leadership translates into daily quality will likely find Cross Care Center a viable option. The presence of a steady, capable DON, combined with a motivated therapy staff and active resident programming, can produce tangible benefits in daily life and recoveries. However, the weight of negative reports suggests that the facility's strengths are most realized when operations are consistently well-run and communication remains open and dependable. For families weighing risk against reward, the equation favors Cross Care Center only when current, on-site evidence confirms that the operating culture matches the glowing testimonials from the most satisfied families.
Prospective families should conduct a disciplined on-site evaluation to validate fit. Tour resident rooms and common areas with an eye for cleanliness and maintenance, observe staff interactions, and specifically speak with the DON, therapy supervisors, and unit CNAs about daily routines, accessibility, and how changes in condition are communicated and documented. Request recent inspection or compliance reports, and ask for concrete examples of how concerns are tracked and resolved. If the decision hinges on long-term staff relationships, meaningful daily activities, and spiritual support, Cross Care Center can be a strong choice - provided due diligence confirms consistency in care and operations. For those prioritizing immaculate conditions, responsive customer service, and unwavering transparency, alternative centers with a cleaner track record in those areas will be the wiser path.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Cross Care Center in Jacksonville, FL is a top-notch assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
In terms of amenities, the community boasts a beauty salon where residents can indulge in pampering treatments, while enjoying their favorite TV shows with cable or satellite TV in their fully furnished apartments. Community-operated transportation is available to help residents get around town for various needs, and there is also a computer center for those who want to stay connected and engage in online activities.
Meals are served in the spacious dining room with restaurant-style dining, offering a variety of delicious options prepared by the skilled kitchen staff. For leisure activities, residents can relax and socialize in the gaming room or outdoor spaces, spend time in the small library, or participate in planned daily activities organized by the staff. There is also a wellness center and fitness room available for residents to maintain their physical health.
Care services provided at Cross Care Center include 24-hour call system and supervision for peace of mind, as well as assistance with daily tasks such as bathing, dressing, and transferring. The dedicated staff also helps manage medications and provide diabetes diet options as needed. Mental wellness programs are designed to support residents' emotional well-being.
Additionally, the community offers convenient transportation arrangements for non-medical needs as well as trips to doctors' appointments. Move-in coordination ensures a smooth transition for new residents.
Furthermore, Cross Care Center is conveniently located near various amenities within close proximity including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship ,and even theaters. Residents have plenty of options for entertainment and shopping nearby.
Overall, Cross Care Center offers comprehensive care services and an array of amenities to create a comfortable and fulfilling living experience for its residents in Jacksonville, FL.
Cross Care Center is located at 5888 Blanding Boulevard, Jacksonville, FL 32244 in Duval County, Florida
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