Talk to an advisor (866) 208-4318

Jack And Ellen's Place in Jacksonville, FL

Jack And Ellen's Place is an assisted living community in Jacksonville, FL.

Information last verified:

7019 Mark Street, Jacksonville, FL 32210

For more information about senior living options: (866) 208-4318

3.4 from 47 reviews
5 stars
26
4 stars
1
3 stars
1
2 stars
3
1 stars
16

Overall Review of Jack And Ellen's Place

caveat 4 reviews mention this

Memory care safety raises alarms

Several reviewers describe unsafe conditions in memory care.

Reviewers raise repeated concerns about supervision and safety in the memory unit, including reports of residents found unsupervised and a resident fall that was only disclosed after a hospital outcome. One reviewer also questions whether the building is set up appropriately for residents with dementia or Alzheimer’s, noting there isn’t a separate area. These concerns are paired with accounts of harsh communication when families tried to address problems.

caveat 6 reviews mention this

Care support described as inconsistent

Some families say they saw neglected or minimal care.

A number of reviews describe moments that concerned them: residents sitting alone, staff availability appearing limited, and care not seeming thorough enough when needs came up. Others say they experienced failures in follow-through, such as a wound not being properly cared for after a fall or management not returning calls. While a few residents and families praise medication help and patience, the negative reviews center on missed attention and residents not being monitored adequately.

caveat 8 reviews mention this

Cleanliness and odor complaints

Odor and cleanliness issues come up in multiple reviews.

Several reviewers report strong odor and overall cleanliness problems, including accounts mentioning urine smell and dirty conditions. Multiple reviews also describe bedding or personal care concerns, such as lack of basic supplies or residents left in dirty clothing. Bed bugs are mentioned in more than one review, and one reviewer says management did not meaningfully address these issues after they were raised.

common 4 reviews mention this

Food quality is mixed

Dining reviews range from praise to major complaints.

Some reviewers are pleased with meals, including one who calls the food amazing and another who describes dining as part of comfortable daily living. Other reviews are much more critical, describing food as below par and meals that are unpleasant due to noise and disruptions in the dining room. One reviewer also complains about repetitive, basic dinner choices, which adds to the split in resident and family impressions.

caveat 5 reviews mention this

Management communication gets criticized

Communication and responsiveness are recurring concerns.

Several families describe difficulty reaching the community, including no one answering the phone or delays in responses. Other reviews say leadership did not follow through on promises made during the move-in process or avoided returning calls after issues were raised. Even when some reviewers praise specific staff members and offices for scheduling or arranging transportation, the negative reviews focus on unreturned messages and unprofessional interactions when families pushed for help.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 5 resident community capacity 5 resident community capacity

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Air-conditioning Air-conditioning
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Located close to restaurants Located close to restaurants
  • Located close to shopping centers Located close to shopping centers
  • Meal preparation and service Meal preparation and service
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Jacksonville International (16 miles away) Jacksonville International (16 miles away)

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Administer insulin injections Administer insulin injections
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Care with behavioral issues Care with behavioral issues
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Respite program Respite program
  • Special dietary restrictions Special dietary restrictions
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Planned day trips Planned day trips
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • McDonald's (1.4 miles)
  • Waffle House (1.7 miles)
  • Whataburger (2.1 miles)
  • Golden Corral (2.3 miles)
  • Burger King (2.6 miles)
  • Chick-Fil-A (2.6 miles)
  • Hardee's (3 miles)

Pharmacies

  • Winn-Dixie (1.4 miles)
  • Walgreens (1.4 miles)
  • Walgreens (1.6 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (2.1 miles)
  • Winn-Dixie (2.2 miles)
  • Walgreens (2.3 miles)

Physicians

  • Jacksonville Heights Clinic (1.5 miles)
  • First Coast Primary Care (2.3 miles)
  • Akumin (2.9 miles)
  • Southeast Orthopedic Specialists (5 miles)
  • Florida Retina Institute (5 miles)
  • Jacksonville Pediatrics (5.1 miles)
  • Hortencia Espino, MD (5.4 miles)

Cafes

  • Metro Diner (2.6 miles)
  • Panera Bread (2.7 miles)
  • Starbucks (2.7 miles)
  • Casbah Cafe (3.9 miles)
  • European Street Cafe (4.9 miles)
  • Starbucks (6.5 miles)
  • European Street Cafe (6.6 miles)

Places of Worship

  • West Jacksonville Baptist Church (2.9 miles)
  • Westside Family Worship Center (3.6 miles)
  • Riverside United Church of Christ (4.8 miles)
  • Allen Chapel Ame Church (6.4 miles)

Parks

  • Cortez Park (3.3 miles)
  • Adams Park (4.1 miles)
  • Riverfront Park (6.5 miles)

Hospitals

  • Ascension St Vincent's Riverside (5 miles)
  • Childrens Medical Services (7.4 miles)

Theaters

  • AMC Orange Park 24 (5.9 miles)

Frequently Asked Questions

Where is Jack And Ellen's Place?

Nearby Communities

  • A Home Sweet Home Assisted Living Facility Of Jax

    A Home Sweet Home Assisted Living Facility Of Jax

    Jacksonville, FL

    5 from 10 reviews
     

    pro Small, home-like setting with fully furnished rooms and 24-hour supervision.

  • Perma Care Assisted Living Facility

    Perma Care Assisted Living Facility

    Jacksonville, FL

     
     

    pro Affordable pricing for the area with a small, personalized setting.

  • Noble Gardens Of Jacksonville

    Noble Gardens Of Jacksonville

    Jacksonville, FL

    3.3 from 23 reviews
    $3,500 / month

    pro Clean facility with caring staff and engaging activities.

  • Watts Guardian Care

    Watts Guardian Care

    Jacksonville, FL

    1 from 1 review
     

    pro Intimate setting with personalized care (capacity 6).

  • Noble House of Jacksonville

    Noble House of Jacksonville

    Jacksonville, FL

    3.7 from 73 reviews
    $2,165 to $3,335 / month

    pro Compassionate staff, welcoming environment, and quality dining with a strong sense of community.

  • Noble House Retirement Of Jacksonville

    Noble House Retirement Of Jacksonville

    Jacksonville, FL

    3.4 from 47 reviews
     

    pro Broad care options (Memory Care, Respite) with 24-hour supervision and extensive on-site amenities.

  • The Windsor at Ortega

    The Windsor at Ortega

    Jacksonville, FL

    4.7 from 137 reviews
    $5,050 to $7,280 / month

    pro Caring staff and a clean, welcoming environment.

  • Plymouth Home For Adults

    Plymouth Home For Adults

    Jacksonville, FL

    2.4 from 7 reviews
     

    pro Extensive amenities and active social programs with 24-hour supervision.

  • Three Seasons Mobile Home Vlg

    Three Seasons Mobile Home Vlg

    Jacksonville, FL

    2.1 from 30 reviews
     

Assisted Living in Nearby Cities

Related Resources

  • active senior livingVibrant Senior Living: A Comprehensive Guide for Active Older Adults

    Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.

  • when to move from assisted living to memory careWhen to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community

    Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.

  • assisted living vs memory careAssisted Living and Memory Care: Understanding Their Core Differences

    Assisted living provides moderate support for seniors seeking independence, while memory care offers specialized support for individuals with dementia or cognitive impairments through structured routines and trained staff. Key differences include care approaches, environment security measures, staff training levels, activity types, and cost considerations.

Call a senior care advisor