The Windsor at Ortega in Jacksonville, FL
Save5939 Roosevelt Blvd, Jacksonville, FL 32244
For more information about senior living options: (844) 490-3973
The Windsor at Ortega offers a range of living options with monthly costs that reflect its premium amenities and services. For a one-bedroom unit, residents can expect to pay $5,050, which is significantly higher than the average cost in Duval County at $3,639 and Florida's statewide average of $3,864. The studio option is priced at $6,590, also surpassing local and state figures of $3,660 and $3,823 respectively. Lastly, the two-bedroom units are available for $7,280, again above Duval County's average of $4,531 and Florida's average of $4,711. While The Windsor at Ortega's prices may appear elevated compared to regional norms, they reflect a commitment to an enriched lifestyle within a supportive community setting.
| Floor plans | The Windsor at Ortega | Duval County | Florida |
|---|---|---|---|
| 1 Bedroom | $5,050 | $3,639 | $3,864 |
| Studio | $6,590 | $3,660 | $3,823 |
| 2 Bedrooms | $7,280 | $4,531 | $4,711 |
The Windsor at Ortega is best suited for families seeking a small, home-like assisted living and memory care environment where a highly engaged, caregiver-first team delivers personalized attention. This community shines for residents who benefit from close nurse oversight, proactive family communication, and a cohesive care plan that can adapt to changing needs - especially when transitions between memory care and assisted living are involved. It is particularly well-suited for couples or siblings who want to stay connected in a single, intimate setting and for families who value a robust activity calendar, fresh, well-prepared meals, and a culture that treats residents like family. The environment supports ongoing social engagement, meaningful routines, and visible staff investment in each resident's day-to-day well-being.
Those weighing alternatives should consider options if a larger campus with broader clinical footprint or a strictly clinical, medical-model approach is non-negotiable. A few reviewers have flagged experiences where front-desk service or dining logistics did not meet expectations, and a handful of posts describe inconsistent staff interactions or procedural gaps. For families prioritizing flawless customer service at the front desk, or seeking a consistently uniform dining rhythm across every shift, Windsor Ortega may not satisfy every preference. Additionally, a post raising concerns about alleged abuse in the memory care unit underscores the importance of due diligence and transparent inquiry, especially for families with heightened safety anxieties. Budget constraints or a preference for a shorter waitlist may also steer some toward other communities with different pricing structures or admission timelines.
The major strengths of Windsor Ortega translate into meaningful, defendable value. The smaller scale - described as less than 18 residents in at least one account - enables staff to know each resident well, catch subtle changes quickly, and coordinate with families without the fragmentation common in larger campuses. Care teams earn trust through consistent contact about health issues, timely plan adjustments, and a demonstrated willingness to tailor accommodations, such as sensory or mobility needs, to individual residents. The care culture is repeatedly praised for warmth, compassion, and reliability, with specific staff members highlighted for their empathy and competence. The dining program consistently receives high marks for quality and variety, and the building's upkeep, cleanliness, and inviting atmosphere reinforce a sense of safety and hominess. Activities - ranging from outings to in-house programs - appear well-attended and designed to include residents across cognitive and physical levels, reinforcing belonging and vitality.
Yet the community is not without blemishes, and these issues deserve careful consideration. Several reviews point to occasional front-desk rudeness or inconsistent customer service experiences, which can color the first impression of a new family. Dining logistics in particular - occasional delays or slower service when staff are stretched - reflect staffing realities that families should verify during tours and ask about for specific meal-time expectations. Housekeeping and maintenance concerns appear in a minority of anecdotes, suggesting that while the environment is generally well-kept, ongoing quality control remains essential. The reported open investigation regarding alleged abuse in memory care, even if contested by the facility, casts a risk lens that requires prospective residents to seek complete, transparent information and to tour with questions ready about safety monitoring, incident reporting, and staff oversight.
Overall, the pros strongly offset the cons for families who place a premium on intimate, attentive care and a vibrant, home-like community life. The Windsor Ortega's ability to mobilize a responsive care team, maintain ongoing, substantive family communications, and deliver individualized care plans - especially for memory care - creates a credible, practical value proposition. For families navigating transitions, the onboarding experience - often led by determined, hands-on staff - demonstrates a commitment to reducing stress and ensuring that move-in feels like a reassuring extension of home. The balance of personal attention, quality meals, cleanliness, and meaningful activities makes Windsor Ortega a compelling option to consider early in the search.
For a decisive path, schedule a thorough tour focused on the care team, the nurse manager, and the memory care cohort; ask to meet residents in both memory care and assisted living to gauge daily rhythms. Confirm staffing ratios during peak meal times, request recent incident and safety reports, and request candid conversations about the open investigation status where applicable. If a smaller, deeply relational setting with proactive families and a proven track record of compassionate care aligns with your goals, Windsor Ortega should be at or near the top of the shortlist. If, instead, a larger campus with a more standardized service experience or a stricter, place-to-place front-desk protocol is paramount, those criteria may point to alternatives worth exploring. The Windsor Ortega is a strong, practical fit for the right family, with real upside when matched to the resident's care priorities and family expectations.
The Windsor at Ortega is an assisted living community located in Jacksonville, FL. We specialize in providing excellent memory care services for individuals with Alzheimer's disease and other forms of memory impairment. Our community offers a range of amenities to enhance the lives of our residents, including various on-site activities, air-conditioning for comfort, a beautician on-site for personal grooming needs, and cable or satellite TV for entertainment.
We also offer devotional services both on-site and off-site to meet the spiritual needs of our residents. Our ground floor units are easily accessible for individuals with mobility challenges, and we have wheelchair accessible showers to ensure safety and convenience. Indoor common areas provide spaces for socialization and relaxation, while outdoor common areas allow residents to enjoy the beautiful surroundings.
For short-term stays or respite care needs, we are pleased to offer these options as well. Wi-Fi/high-speed internet is available throughout the community to keep residents connected with their loved ones.
Our dedicated staff provides specialized care services such as diabetic care, incontinence care, and medication management. We strive to meet individual dietary preferences by offering guest meals, international cuisine options, low/no sodium meals, no sugar options, and restaurant-style dining experiences prepared by our professional chef. Room service is available for added convenience.
At The Windsor at Ortega, we believe in enriching the lives of our residents through various activities. We offer Catholic services, cooking classes, day trips and outings to explore the local area, educational speakers/life-long learning opportunities, Jewish services, karaoke sessions for fun and entertainment, live well programs focused on promoting overall wellness, Protestant services, and visiting chaplains or priests who provide spiritual support.
In addition to providing exceptional care within our community walls; there are numerous amenities nearby that provide convenience and access to necessary resources. These include cafes for socializing over coffee or a meal out with family or friends; parks where residents can enjoy outdoor activities and nature; pharmacies for easy access to medication and health supplies; physicians' offices for medical care; restaurants offering various dining options; places of worship for spiritual support and connection; theaters for entertainment and cultural experiences; and hospitals for any necessary medical care.
At The Windsor at Ortega, we strive to create an enriching and supportive environment where our residents receive the highest quality of care while enjoying a fulfilling and vibrant lifestyle.
This part of Jacksonville, Florida, offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. There are multiple pharmacies within a short distance, making it easy to access medication and healthcare needs. Additionally, there are several parks nearby for outdoor recreation and relaxation. A range of dining options, including well-known chain restaurants and local cafes, provide convenient choices for meals. Medical care is easily accessible with several physician offices and a hospital close by. For entertainment, there is a movie theater within driving distance. Places of worship are also available for those seeking spiritual fulfillment. Overall, this neighborhood offers a mix of practical resources and leisure activities that would suit the needs of seniors looking to settle in the area.
The Windsor at Ortega offers a range of living options with monthly costs that reflect its premium amenities and services. For a one-bedroom unit, residents can expect to pay $5,050, which is significantly higher than the average cost in Duval County at $3,639 and Florida's statewide average of $3,864. The studio option is priced at $6,590, also surpassing local and state figures of $3,660 and $3,823 respectively. Lastly, the two-bedroom units are available for $7,280, again above Duval County's average of $4,531 and Florida's average of $4,711. While The Windsor at Ortega's prices may appear elevated compared to regional norms, they reflect a commitment to an enriched lifestyle within a supportive community setting.
The Windsor at Ortega is located at 5939 Roosevelt Blvd, Jacksonville, FL 32244 in Duval County, Florida
The Windsor at Ortega offers a comprehensive suite of features tailored to support residents with dementia or Alzheimer's disease, ensuring their safety and enhancing their quality of life. With 24-hour supervision, residents receive constant monitoring that promotes security and peace of mind for both them and their families. Assistance with activities of daily living, such as bathing, dressing, and transfers, helps residents maintain their dignity while empowering them to engage in personal care tasks to the extent possible. Coordination with health care providers ensures that all medical needs are met seamlessly, while specialized memory care programming and mental wellness initiatives address cognitive challenges through engaging activities designed specifically for those with memory impairments. Incontinence care and meal preparation services further enhance comfort and nutrition for residents. Additionally, medication management supports adherence to prescribed treatments, whereas transportation arrangements for medical visits facilitate access to necessary healthcare appointments without added stress. Together, these features create a nurturing environment conducive to the well-being of individuals experiencing various stages of cognitive decline.
Yes, The Windsor at Ortega allows both dogs and cats.
The Windsor at Ortega on seniors.fyi includes 30 photos including images showing interior, dining, decor, living room, palm trees, architecture, bathroom, theater, and more.
Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.
A Holistic Dementia Care Guide: Effective Strategies for Memory Support
The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.
Memory Care Pathways: A Holistic Guide to Dementia Support
"Memory Care Pathways: A Holistic Guide to Dementia Support" outlines the complexities of dementia and its various types, emphasizing early detection, patient-centered care strategies, caregiver support, and long-term care options while addressing legal and financial considerations to enhance the quality of life for individuals with dementia and their families.