Manorcare Health Services - Wilmington

Pros

• The staff at Manor Care works very hard to help their patients recover and return to their normal lives as quickly and safely as possible.
• There is an attempt to provide entertainment and diversions for the patients/residents capable of such activities despite their illness or injury.
• The menu offered at Manor Care is a step above what one would typically expect in a facility of this kind.
• During her stay, the friend received regular visits from her doctor and had access to exercise training.
• The atmosphere at Manor Care is described as very pleasant, creating a supportive environment for recovery.

Cons

• The staff at Manor Care did not provide the necessary medications to patients, leading to complications during their stay.
• Patients often did not see doctors or nurses during their time at the facility, raising concerns about the level of care.
• Staff failed to encourage residents to eat, negatively impacting their recovery and health.
• The facility's rooms were described as small and distracting for individuals trying to recover from illness.
• There was a lack of staff presence to greet visitors or assist them in navigating the facility.
• Transportation issues arose when patients required follow-up hospital visits, complicating care logistics.
• Staff members did not adequately listen to patients regarding their medication needs and dosages, leading to confusion.
• Patients were sent home with prescriptions for medications that were difficult or impossible to find at local pharmacies after discharge.

Review

Manor Care, a facility that provides rehabilitation and recovery services, has garnered mixed reviews from families and visitors of residents. While some experiences highlight the dedication of the staff and the atmosphere within the facility, others point to significant shortcomings in care and service that raise concerns about patient well-being.

One recurring theme in the reviews is the lack of communication regarding medication management. A particularly concerning account details how a husband was admitted with the assurance that necessary medications were on-site or easily accessible. Unfortunately, these assurances turned out to be false; family members had to venture home late at night to retrieve essential medications for their loved one. Furthermore, despite having these medications available, they were reportedly never administered during his three-day stay. This gross negligence extended beyond medication issues as there seemed to be no medical personnel present to monitor or assist him throughout his stay. The result was a troubling decline in his condition which necessitated a return visit to the hospital—a stark indication of potential systemic failings within Manor Care’s operations.

Another visitor recounted their experience when visiting a friend at Manor Care, pointing out that while her friend felt positive about her treatment over a three-month period following pancreatitis, there were notable deficiencies in staff engagement. The reviewing individual found the atmosphere somewhat impersonal; no staff members proactively greeted newcomers or provided assistance in locating patients. Such dynamics can profoundly affect the emotional environment of healthcare facilities where support and guidance are crucial for both patients and visitors alike.

Moreover, while some families express satisfaction with therapies provided—mentioning physical trainers who regularly assisted patients—there's an overarching sentiment that more attention could have been afforded towards patient nutrition and broader engagement with rehabilitative activities. In contrast with other facilities offering independent living options nearby, many reviewers felt relieved that nursing needs would be met but still worried about how those needs are managed on-site.

On a more positive note, another reviewer highlighted aspects of staff dedication and overall ambiance at Manor Care that were commendable. They characterized staff as hardworking individuals committed to facilitating patient recovery and returning them safely back into their daily lives post-treatment. Such efforts included providing entertainment options for active residents and meals exceeding what might typically be expected in similar establishments—indicative of an effort to improve quality-of-life experiences for the patients.

However, even amidst this praise for staff commitment, several critical issues persisted which brought into question standard operational practices at Manor Care. An example cited involved logistical challenges surrounding necessary medical follow-ups like transportation arrangements when patients required transfers back to hospitals after incidents like falls or injuries sustained during their stay. The failure to provide such essential services underlined gaps between stated goals of comprehensive care versus practical execution.

Finally, concerns over discharge protocols emerged vividly through accounts of difficulties obtaining prescribed medications post-release from Manor Care. Instances where patients received prescriptions not readily available at local pharmacies compounded frustrations expressed by families seeking continuity of care once their loved ones returned home—a situation made more complicated when staff essentially directed families back to doctors for resolution despite written prescriptions coming directly from onsite healthcare providers.

In summary, while some aspects of Manor Care reflect genuine compassion and competence among its workforce—supporting patient recovery with engaging programs—the divergent experiences shared by families reveal substantial room for improvement in areas such as staffing presence during critical times, medication administration protocols, patient follow-up procedures following discharge incidents, and overall communication strategies aimed toward assuring both residents' comfort and familial involvement throughout care transitions.

Parks

• Talley Day Park (0.5 miles)
• Shipley Heights Park (0.7 miles)
• Alapocas Woods Park (1.9 miles)
• Brandywine Park (2.3 miles)
• Brandywine Creek State Park (3.9 miles)
• Market Square Memorial Park (6.8 miles)
• Wilmington Manor Gardens Park (8.3 miles)

Pharmacies

• Walgreens (0.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)

Cafes

• Panera Bread (0.7 miles)
• Starbucks (1.9 miles)
• Starbucks (6.4 miles)
• Styer's Garden Cafe (6.8 miles)
• Border Cafe (9 miles)
• Starbucks (9.2 miles)

Restaurants

• McDonald's (0.9 miles)
• Taco Bell (1.6 miles)
• Burger King (3.7 miles)
• Del Pez Mexican Gastropub (3.8 miles)
• Iron Hill Brewery & Restaurant (3.9 miles)
• Big Fish Grill (4 miles)
• KFC (4.6 miles)

Physicians

• Foulkstone Christiana Care (1.1 miles)
• Richard J. Schmidt, MD (1.2 miles)
• AI Dupont Outpatient Cardiac Center (1.2 miles)
• Brandywine Hundred Family Medicine (1.8 miles)
• Eye Doctors (2.2 miles)
• Total Care Physicians (2.6 miles)
• Bellevue Heart Group - Hamid Deliri M.D. (2.7 miles)

Hospitals

• St Francis Hospital (3.1 miles)
• Wilmington VA Medical Center (5 miles)
• Delaware Psychiatric Center (6.3 miles)
• Limestone Medical Center (7.8 miles)
• Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (9.2 miles)

Theaters

• Regal Brandywine Town Center (3.2 miles)
• AMC DINE-IN Painters Crossing 9 (6.7 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (3.5 miles)