Kentmere Rehabilitation And Healthcare Center

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Kentmere Rehabilitation And Healthcare Center

1900 Lovering Avenue, Wilmington, DE 19806

For more information about senior living options: (844) 490-3973

2.7 from 27 reviews
5 stars
9
4 stars
2
3 stars
2
2 stars
1
1 stars
13

Skilled Nursing Facility

Overall Review of Kentmere Rehabilitation And Healthcare Center

Pros

  • pro They note that their dad seems happier there than at home in recent years.
  • pro The memory care floor features a central activity space where residents gather, do puzzles, watch fish, and are not left alone during the day.
  • pro The aides are described as top-notch, affectionate, and empathetic, greeting residents by name.
  • pro The facility is efficiently and skillfully managed, with problems addressed promptly.
  • pro The staff genuinely care and ensure residents receive attentive care and a variety of activities.
  • pro The admissions director is described as honest, caring, and helpful in guiding families.
  • pro Kentmere is described as amazing, big, and beautiful.
  • pro The staff are professional, the facility is clean and well run, and the food is good.
  • pro A reviewer notes that a loved one resided there for two years with friendly staff.
  • pro A family member says their grandma stays there and the staff are pleasant, caring, and respectful.

Cons

  • pro The facility is described as a sham and unsuitable for dementia patients, placing a dementia patient on a non-specialized floor with no one checking on her and no one-on-one care.
  • pro The staff are allegedly short-staffed and inattentive, leaving residents unsupervised and agitated.
  • pro A serious rat problem is reported, with large rats roaming around residents' rooms and hallways, especially at night.
  • pro Residents are reportedly neglected, not fed, left in soiled bedding for hours, and medications not delivered on time.
  • pro A resident reportedly fell out of bed multiple times and wasn't found for hours; another resident developed blood clots and bed sores due to inadequate care.
  • pro The facility is accused of misrepresenting residents' health and failing to provide basic amenities like in-room phones; visiting hours are minimal and information is hard to obtain.
  • pro Staff are described as uncaring and treating families as a bother; management is perceived as indifferent.
  • pro Some reviews question the credibility of five-star ratings and describe the facility as dirty and lacking compassion.

Review

There is a wide range of opinions about Kentmere Nursing Home, with many family members reporting serious concerns about safety, care quality, and staff responsiveness, while at least one account paints a very different, more positive picture of life on the memory-care floor. The overall impression from most mentions is that the facility has significant issues that can affect residents' well-being, particularly those with dementia, and that families often feel the care provided falls short of what should be expected in a nursing home setting.

A recurring thread across multiple comments is the mismatch between residents' needs and how they are placed and treated on the floor. Families describe dementia patients being assigned to floors that are described as non-memory-care or general rehabilitation spaces, where one-to-one supervision is not guaranteed and where staff indicate that they are short-staffed. In several accounts, residents with dementia would roam or become agitated, and caregivers appeared unable to provide the level of oversight or engagement that their charts and families expect for dementia patients. This mismatch contributed to fears that the patient's safety and comfort were not being prioritized and left families feeling they needed to intervene directly, sometimes by relocating their loved ones.

Neglect and safety concerns dominate many of the strongest complaints. Specific horror stories include loved ones not being fed adequately, remaining in soiled clothing or bedding for hours, and not being found after a fall or while at risk of harm. There are claims of delayed medication delivery, questions about dietary accommodations not being honored, and inadequate attention to basic needs such as bathing. Several accounts describe residents who were not kept clean, remained in beds or chairs for extended periods, or were not monitored promptly after incidents like falls. The emotional toll on families is clear, with some expressing fear for their loved ones' safety and questioning whether the care being provided amounts to neglect.

Sanitation and pest issues are another troubling theme. One reviewer explicitly states that there is a serious rat problem, with large rats roaming through residents' rooms and hallways in the evenings and nights, a claim that raises concerns about overall cleanliness and resident safety. The suggestion that state regulators should observe the facility to verify conditions underscores the depth of concern in that account.

Staffing and operational challenges are repeatedly cited. Several reviewers mention being told that staff shortages force a deprioritization of certain care tasks, including basic daily needs and compassionate interactions. Some reviews note that CNAs are in short supply, with nurses performing tasks that would typically fall to nursing aides. The consequences described include slower response times, difficulties in providing consistent care, and frustration when questions about medical care or dietary needs go unanswered. There is also a sense that some management responses can be dismissive, though other reviews credit the leadership with resolving issues promptly when they arise.

Amid the negatives, there are a few positive, resonant stories that counterbalance the majority view. One family describes the memory-care floor as a lively, well-run environment where residents are engaged with activities, and where their father seems happier and less isolated than at home. In this account, aides are praised for their empathy, warmth, and attentive care, and the staff are described as greeting residents by name and providing meaningful interactions. Another review highlights a well-organized administration, a clean facility, and competent physical therapy staff, yielding a productive rehabilitation experience for a relative. The same account also mentions a director of admissions who is regarded as honest and helpful, steering families through the process in a compassionate way. These positive stories emphasize that, in some circumstances, the facility can deliver the kind of attentive, activity-rich, and respectful care that families desire, particularly on the memory-care side.

Other mixed notes point to a broader sense that the facility has a capable team in some departments, but structural issues linger. A few comments mention visiting hours as limited, difficulty obtaining information, and staff turnover, suggesting that while the facility can be well-run in some contexts, ongoing staffing instability and communication gaps can undermine the experience for residents and families. Some reviewers also question the authenticity of highly favorable online reviews, implying that some positive testimonials may not reflect typical experiences.

Overall, the collection of accounts presents a dichotomy: stories of neglect and safety risks, coupled with occasional narratives of meaningful, person-centered care on the memory-care floor. For families considering Kentmere, the takeaway appears to be a strong emphasis on thorough, on-site evaluation - especially for residents with dementia or mobility challenges - along with careful questions about floor assignments, staffing ratios, daily schedules, and how quickly and effectively the facility addresses concerns. The reviews suggest potential advantages on the memory-care side, where staff engagement and structured activities seem more consistently evident, but they also signal significant red flags regarding general care quality, safety, and accountability on other floors. Prospective families are encouraged to verify current conditions, seek direct observations of routine care, and consult recent state inspection records to form a well-rounded decision.

Features

Housing

  • 106 resident community capacity 106 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • New Castle County (6 miles away) New Castle County (6 miles away)
  • Philadelphia International (19 miles away) Philadelphia International (19 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Kentmere Rehabilitation And Healthcare Center in Wilmington, DE is a top-notch assisted living community that offers exceptional care services and a wide range of amenities to enhance the quality of life for its residents.

With an emphasis on comfort and convenience, this facility provides a variety of amenities designed to cater to the needs and preferences of its residents. A beauty salon is available on-site, ensuring that residents can easily maintain their personal grooming routines. Cable or satellite TV is provided in each room, allowing individuals to stay entertained and connected with the outside world. The community also operates transportation services for various purposes, including outings and appointments.

A computer center is available for those who wish to browse the internet or engage in online activities. There is also a well-appointed dining room where restaurant-style meals are served, offering delicious and nutritious options for all dietary needs. For recreational pursuits, residents can take advantage of the fitness room, gaming room, small library, and outdoor spaces such as gardens.

To ensure a comfortable living environment, all accommodations are fully furnished with private bathrooms. Housekeeping services are also offered regularly to keep common areas clean and tidy. Move-in coordination is provided to assist new residents in settling down seamlessly.

In terms of care services, Kentmere Rehabilitation And Healthcare Center offers round-the-clock assistance through its 24-hour call system and supervision staff. Trained caregivers provide support with activities of daily living such as bathing, dressing, and transfers as needed. Medication management ensures that residents receive their prescribed medications properly.

The facility also places great importance on mental wellness with a dedicated program that promotes emotional well-being among its residents. Special dietary restrictions are accommodated to cater to individual nutritional needs effectively.

Residents at Kentmere Rehabilitation And Healthcare Center enjoy an engaging lifestyle through various planned activities including fitness programs, day trips, resident-run activities, and scheduled daily activities. Concierge services are provided for any personalized assistance required.

Moreover, the community benefits from its convenient location, with nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. Transportation arrangements are also available for easy access to these facilities.

Overall, Kentmere Rehabilitation And Healthcare Center offers a comprehensive assisted living experience that prioritizes residents' well-being and ensures a comfortable and engaging lifestyle.

Nearby Places of Interest

Physicians

  • Eye Doctors (0.2 miles)
  • Bellevue Heart Group - Hamid Deliri M.D. (0.8 miles)
  • Richard J. Schmidt, MD (1.3 miles)
  • AI Dupont Outpatient Cardiac Center (1.3 miles)
  • Medical Examiner Office (1.5 miles)
  • Gene Lee (2.3 miles)
  • Delaware Eye Surgeons (3.3 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • CVS Pharmacy (0.7 miles)
  • Walgreens (2.1 miles)
  • Rite Aid (3.1 miles)
  • CVS Pharmacy (3.4 miles)
  • Walgreens (3.5 miles)
  • Walgreens (3.5 miles)

Parks

  • Brandywine Park (0.7 miles)
  • Alapocas Woods Park (0.8 miles)
  • Talley Day Park (2.5 miles)
  • Shipley Heights Park (2.6 miles)
  • Brandywine Creek State Park (2.8 miles)
  • Wilmington Manor Gardens Park (6.3 miles)

Hospitals

  • St Francis Hospital (0.9 miles)
  • Wilmington VA Medical Center (2.8 miles)
  • Delaware Psychiatric Center (4.3 miles)
  • Limestone Medical Center (5.6 miles)
  • Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (7 miles)
  • ChristianaCare Christiana Hospital Emergency Department (7.6 miles)

Restaurants

  • Del Pez Mexican Gastropub (1.8 miles)
  • Iron Hill Brewery & Restaurant (2 miles)
  • Big Fish Grill (2 miles)
  • McDonald's (2.4 miles)
  • Taco Bell (3.2 miles)
  • Casablanca Moroccan Restaurant (3.4 miles)
  • McDonald's (4 miles)

Transportation

  • Joseph R. Biden Jr. Railroad Station (WIL) (1.8 miles)

Cafes

  • Panera Bread (2.3 miles)
  • Starbucks (3.5 miles)
  • Starbucks (4.6 miles)
  • Border Cafe (6.7 miles)
  • Starbucks (7.1 miles)

Theaters

  • Regal Brandywine Town Center (5.1 miles)
  • Cinemark Christiana and XD (7.3 miles)

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