Harbor Management Svc

Pros

• Shelly at Riverview Towers is praised for kindness, patience, and professionalism.
• Shelly is described as the absolute greatest by a tenant.
• The reviews note that there are great people to work with.
• The property is described as having lots of beautiful decor and being easy to walk through.

Cons

• Riverview Towers in Camden, NJ is described as mistreating tenants, including seniors and disabled individuals.
• A horrible bed bug infestation is alleged to have persisted for about a year with no effective action taken.
• The complex is accused of continuing to move people in despite the infestation.
• Tenants report intimidation and retaliation, including rude stares and ignored phone calls.
• Residents claim they are forced to keep infested furniture in their apartments and cannot remove it themselves; maintenance is reportedly delayed.
• A health department visit occurred, but management is said to not care about the issue.
• Fairfield Commons: the office staff is described as rude and unhelpful, and there's confusion over subsidized or affordable housing programs.
• Leases are reportedly threatened with termination, appointments are delayed, and emails are ignored.
• The Salisbury location's manager is described as rude, unprofessional, and not knowledgeable, particularly toward the elderly.
• Georgetown Apartments (Delaware) are alleged to have mold, with mushrooms growing from the carpet, and questions about what is being done.
• The company is labeled as horrible, unprofessional, and with a bad reputation in Wilmington; some reviews are thought to be fake.

Review

Across several properties managed by Arbors Management and its affiliates, tenants and prospective renters describe a troubling pattern of neglect, miscommunication, and heated confrontations that leave vulnerable residents feeling unsupported and unsafe. In Camden, New Jersey at Riverview Towers, the most damning accounts center on a bed bug infestation that has persisted for about a year. Relatives and associates of current tenants report a breakdown in maintenance and a refusal to address the problem, even as videos and photos are shared as proof. There are accusations that new tenants are being moved into units despite the infestation, and that staff intimidates residents with stares and retaliates by not returning calls or attending to legitimate maintenance requests. The Department of Health is said to have visited, but the complex is described as not caring about the situation. The overall atmosphere is one of fear and frustration, with some residents vowing to escalate the matter to news outlets and other authorities.

Amid the negative experiences, one caller does offer praise for an individual employee in the same building. Dawn writes that Shelly, the manager at Riverview Towers, deserves recognition for kindness, patience, and professionalism, stating that it is rare to encounter someone who goes "the extra mile" in service. This glimmer of praise sits alongside the broader complaints about management and safety, illustrating a mixed set of experiences within the same property. It suggests that even within a single community, tenant encounters can vary dramatically depending on who is handling day-to-day operations.

Turning to Fairfield Commons and the related Arbors Management site, tenants report confusion about subsidized or low-income housing programs. A resident notes that Fairfield Commons Apartments' site claims to offer affordable units under the Low Income Housing Tax Credit Program, but a office visit yielded a rude response indicating there are no such programs. The request for clarity on eligibility and program availability highlights a broader tension: inconsistent information and inconsistent customer service can leave applicants uncertain and frustrated about their housing options in the Newark area.

Another thread concerns lease terminations and appointment reliability. A Newark-area renter describes their lease being repeatedly threatened with termination, with scheduled appointments being postponed or neglected. Communication is described as one-way and unresponsive - emails go unanswered, and the manager reportedly advised the resident to keep sending emails rather than addressing the underlying issue. The stress of possible eviction is compounded by a sense that those in authority do not prioritize tenants' concerns, leading to a sense of injustice and ongoing dissatisfaction.

In the Salisbury location, the tone shifts to a more direct accusation of mistreatment by a specific rental manager. A tenant identifies Ms. Lyons (last name incomplete) as rude and unprofessional, with particular concern for how she treats elderly residents. The reviewer indicates they will escalate the complaint if no action is taken, signaling a willingness to pursue further channels to address what they perceive as ongoing disrespect and inadequate management of tenant needs.

Georgetown Apartments in Delaware adds another layer of health and safety concerns, with a stark claim of mold infestations and even mushrooms growing from carpets. The question "What are you doing about this?" underscores a sense of urgency and frustration at perceived inaction. This comment reinforces a recurring theme across several properties: superior-sounding amenities or decor do not compensate for serious, ongoing maintenance and health issues that affect residents' daily lives.

Beyond these substantive complaints, reviewers describe a broader range of experiences that swing from praise to damning criticism. Some mention "lots of beautiful decor" and "great people to work with," while others accuse the company of being "totally detached from the tenants" and enmeshed in politics. A general sentiment that surfaces repeatedly is that the company's reputation is fragile and heavily contingent on which staff members tenants encounter. In Wilmington, a number of reviews reiterate a perception of unprofessionalism and a reluctance to help, urging readers to stay away if possible. Yet other comments briefly acknowledge "good people" and a functional workplace atmosphere, suggesting that internal culture may vary significantly by location and manager.

Taken together, the collection of experiences paints a complex and sometimes contradictory portrait of housing management under Arbors Management and related entities. On one hand, tenants recount serious health and safety concerns - bed bugs, mold, and other pervasive issues - with management accused of delaying or disregarding necessary maintenance and seemingly retaliating against tenants who raise concerns. On the other hand, there are isolated instances of positive staff behavior and appreciation for individuals who strive to assist residents under challenging circumstances. The overarching narrative, however, centers on a demand for accountability, better communication, and more proactive problem-solving to protect vulnerable tenants and restore trust across multiple properties in New Jersey, Delaware, and beyond.

Physicians

• Eye Doctors (0.2 miles)
• Bellevue Heart Group - Hamid Deliri M.D. (0.8 miles)
• Richard J. Schmidt, MD (1.1 miles)
• AI Dupont Outpatient Cardiac Center (1.1 miles)
• Medical Examiner Office (1.6 miles)
• Gene Lee (2.6 miles)
• Foulkstone Christiana Care (3.1 miles)

Parks

• Brandywine Park (0.6 miles)
• Alapocas Woods Park (0.8 miles)
• Talley Day Park (2.2 miles)
• Shipley Heights Park (2.4 miles)
• Brandywine Creek State Park (2.9 miles)
• Wilmington Manor Gardens Park (6.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• Rite Aid (3.3 miles)
• Walgreens (3.4 miles)

Hospitals

• St Francis Hospital (1.1 miles)
• Wilmington VA Medical Center (3.1 miles)
• Delaware Psychiatric Center (4.5 miles)
• Limestone Medical Center (5.9 miles)
• Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (7.3 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (1.9 miles)

Restaurants

• Del Pez Mexican Gastropub (1.9 miles)
• Iron Hill Brewery & Restaurant (2.1 miles)
• Big Fish Grill (2.2 miles)
• McDonald's (2.3 miles)
• Taco Bell (3 miles)
• Casablanca Moroccan Restaurant (3.6 miles)
• McDonald's (4.3 miles)

Cafes

• Panera Bread (2.1 miles)
• Starbucks (3.3 miles)
• Starbucks (4.7 miles)
• Border Cafe (7 miles)
• Starbucks (7.3 miles)

Theaters

• Regal Brandywine Town Center (4.9 miles)
• Cinemark Christiana and XD (7.5 miles)