Cheshire House Health Care Facility

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  • Interior

    A rehabilitation center equipped with exercise machines and tools used for physical therapy.

  • Outdoors

    A child follows a person in a bunny costume along a sidewalk.

  • Building

    A building with a prominent covered entrance and columns in front of a parking lot under a clear blue sky.

  • Windows

    A hospital room with a patient bed, seating area, and large windows.

  • Lighting

    A modern lobby with comfortable seating and plants, featuring warm lighting and a spacious layout.

  • Seating Area

    A spacious indoor lobby area with comfortable seating and decorative plants.

  • Seating

    Indoor spa area with a small hot tub and seating for relaxation.

  • Exercise Equipment

    A therapy room equipped for rehabilitation with exercise equipment and medical facilities.

  • Gym

    An indoor gym with various exercise equipment including a treadmill and physical therapy tools.

Cheshire House Health Care Facility

3396 East Main Street, Waterbury, CT 06705

For more information about senior living options: (844) 490-3973

4.2 from 98 reviews
5 stars
68
4 stars
12
3 stars
0
2 stars
3
1 stars
15

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    Overall Review of Cheshire House Health Care Facility

    Pros

    • pro The atmosphere at Cheshire House is welcoming, with staff smiles and professionalism.
    • pro The food - including muffins, pastries, and homemade sandwiches - is beyond amazing.
    • pro The facility is clean and has a pleasant atmosphere.
    • pro Recreational Director Sharon is friendly and attentive.
    • pro Supervisor Kathy and Nurse Sasha are kind, compassionate, attentive, and caring.
    • pro Cheshire House is a wonderful place for the sick and elderly, with courteous staff.
    • pro Kaley and Ebony are exceptionally helpful and reassuring to families.
    • pro The rooms are well appointed and offer pleasant views, such as a courtyard.

    Cons

    • pro The facility smells of urine and feces.
    • pro The facility is extremely hot.
    • pro Some of the staff are extremely rude.
    • pro The staff brushed off concerns.
    • pro The place is horrible and has roaches in the kitchen.
    • pro The room had dirty yellow sheets, puke in the bathroom, and was very noisy due to traffic.
    • pro The place is run down and not kept up.
    • pro The nurse and supervisor refused to provide their names.
    • pro They denied that the patient was bleeding until there was no option but to call an ambulance.
    • pro Some aides were very rude toward the patient.
    • pro No one checked on the fall-risk patient, which was scary.
    • pro A narcotic was incorrectly administered during transport, almost causing a revival.
    • pro There was no bath or shower for days.
    • pro The transit chair was too low and made it difficult to eat.

    Review

    Cheshire House evokes a wide spectrum of impressions from visitors and loved ones, with experiences ranging from deeply troubling to genuinely positive. A number of accounts paint a troubling picture: reports of pest infestations, foul odors, extreme heat, and inconsistent cleanliness compete with tales of compassionate care and capable therapy. Several reviewers describe roaches or water bugs present in common areas and even in kitchens, alongside smells of urine and feces that they found unacceptable. One strongly worded account claimed roaches on a door handle and said the facility felt "invested" in poor conditions, urging state and city authorities to intervene and threatening to contact the owner. In another case, a staff member was described as dismissive, with a nurse or administrator allegedly withholding information or deflecting concerns, including an assertion about a "new" director of nursing named Heather who allegedly downplayed serious complaints. The overall sentiment across these encounters is that there are troubling gaps in pest control, maintenance, and response to family concerns.

    The alarm was amplified by reports of persistently hot environments and poor communication with families. Several reviewers recounted rude or evasive staff behavior when families asked to speak with leadership or to obtain basic information about who was on duty or who was responsible for patient care decisions. In one vivid incident, a family member recounted a serious medical bleed involving their father, followed by perceived hostility when the family sought transparency about what had happened. The same narrative described a reluctance to share names or provide accountability, with ongoing tension even after the patient was transferred for further medical care. These experiences contribute to a perception among some visitors that the facility's culture, particularly in leadership or supervisory roles, can be dismissive or uncooperative in moments of acute concern.

    Amid these troubling reports, the reviews also reflect strong, positive experiences that highlight the other side of Cheshire House. Several accounts praise cleanliness, a pleasant atmosphere, and well-maintained spaces. A number of visitors describe well-appointed rooms with views, a courtyard, and a calm environment that contributes to a sense of comfort for patients and families. Food and beverages are praised by some as "delicious" or "homemade," with a nearby caf? atmosphere that a visitor found welcoming and convenient. There are even specific compliments about the warmth of the staff, particularly in non-clinical roles, where hospitality and courtesy help to ease the stress of care. The presence of pleasant interactions with certain staff members - recreational directors, social workers, and therapy teams - appears repeatedly as a bright spot in the overall experience.

    In the care domains that involve rehabilitation and daily living, several reviews emphasize meaningful, supportive engagement. Positive testimonials highlight effective physical therapy, compassionate nurses, and attentive social work teams. Some reviewers credit the staff with helping a loved one regain mobility or cope with recovery after stroke, noting that therapists and aides could be kind, patient, and encouraging. There are mentions of dedicated individuals - nurses, therapists, and aides - who went above and beyond, advocating for patients and coordinating different aspects of therapy and daily care. Family members describe moments of relief when therapies progressed smoothly, when staff were responsive to special needs, and when the patient seemed more content because of attentive care.

    Yet even within the favorable experiences, there are caveats about consistency and reliability. Several families reported that the quality of care could vary by shift or by caregiver, with some aides praised for their diligence and other aides perceived as indifferent or inattentive. There are particular concerns about hydration and basic personal care: instances where water, assistance with bathroom needs, or timely baths and showers were delayed or mishandled. One detailed account described dehydration at admission, delays in getting fluids when a patient requested them, and an incident where medication administration during transport caused a near-life-threatening event. These stories underscore the critical importance of reliable staffing, clear communication, and strict adherence to medical and personal care protocols in a setting designed for rehabilitation and long-term support.

    On balance, Cheshire House emerges as a place of contradictory experiences. For every account of pest concerns, odor complaints, or perceived disrespect, there is a counterbalance of praise for cleanliness, warmth, and professional, empathetic care. Community ties - the presence of visiting groups, the involvement of social workers and therapists, and the sense of a supportive environment for recovery and daily living - are highlighted by many reviewers as important positives. The facility appears to host moments of genuine compassion and professionalism that can greatly comfort families during stressful times, even as other reviews call for immediate improvements in pest control, environmental conditions, and accountability.

    In sum, the narratives around Cheshire House reveal a facility that can deliver high-quality rehabilitation and caring staff in many circumstances, but also grapples with serious and recurring complaints about cleanliness, pests, environmental conditions, and inconsistent communication. The most compelling takeaway is the clear need for a thorough, transparent review of pest management, room and facility maintenance, and caregiver accountability, alongside a steadfast commitment to consistent, compassionate patient- and family-centered care. For families considering Cheshire House, these experiences suggest the importance of an on-site tour, direct conversations with multiple staff members across shifts, and a candid discussion about care plans, safety protocols, and how concerns are escalated and resolved.

    Features

    Housing

    • 73 resident community capacity 73 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Cheshire House Health Care Facility in Waterbury, CT is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The facility features a beauty salon, cable or satellite TV, a computer center, gaming room, and small library for entertainment and relaxation. Residents can enjoy delicious meals in the dining room with restaurant-style dining or prepare their own meals in the fully furnished kitchenette.

    The community also offers various care services, including assistance with activities of daily living such as bathing, dressing, and transfers. The 24-hour supervision and call system provide peace of mind for both residents and their families. Medication management is available to ensure proper administration of medications, and special dietary restrictions are accommodated through diabetes diet options and personalized meal preparation.

    Cheshire House Health Care Facility also prioritizes the mental wellness of its residents with a dedicated mental wellness program. Transportation arrangement for non-medical purposes is provided along with scheduled transportation to doctors' appointments. Move-in coordination is available to make the transition into the community seamless.

    Residents have access to an array of activities to stay active and engaged. Fitness programs are offered in the fitness room along with planned day trips for leisure outings. Resident-run activities encourage socialization among peers while scheduled daily activities cater to diverse interests. Concierge services are also available to assist residents with any needs they may have.

    The location of Cheshire House Health Care Facility offers convenient access to nearby parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This ensures that residents have easy access to leisure activities as well as medical care when needed.

    With its comprehensive amenities, attentive care services, and engaging activities, Cheshire House Health Care Facility provides a warm and inviting environment for seniors seeking assisted living in Waterbury, CT.

    Nearby Places of Interest

    Restaurants

    • McDonald's (1 miles)
    • Brooklyn Baking (1 miles)
    • Arby's (2.1 miles)
    • McDonald's (2.8 miles)
    • Senor Pancho's of Prospect (3 miles)
    • Sweet Mia's (3.6 miles)
    • Tower Grill (3.8 miles)

    Pharmacies

    • CVS Pharmacy (1 miles)
    • Walgreens (2.1 miles)
    • Saint Mary's Hospital, Inpatient Pharmacy (3.1 miles)
    • Walgreens (3.9 miles)
    • CVS Pharmacy (4.5 miles)
    • CVS Pharmacy (4.6 miles)
    • CVS Pharmacy (4.8 miles)

    Hospitals

    • Saint Mary's Hospital (3.1 miles)
    • Saint Mary's Health System Affiliates (3.5 miles)
    • Naugatuck Valley Surgery Center (4.4 miles)
    • Hospital Of Central Connecticut At Bradley Memorial (6.4 miles)
    • Gaylord Specialty Healthcare/Gaylord Hospital (8 miles)
    • MidState Medical Center (9.2 miles)
    • Family Birthing Center (9.2 miles)

    Physicians

    • Community Health Center (3.1 miles)
    • Specialists In Women's Healthcare PC (4.4 miles)
    • Shetty Jay, MD (4.4 miles)
    • Bidarkote Somanath (4.5 miles)
    • Ihsan I Jabbour (4.5 miles)
    • Rehabhealth PC (4.5 miles)
    • MyEyeDr (4.5 miles)

    Theaters

    • AMC Starplex Cinemas Southington 12 (4 miles)

    Parks

    • Bucks Hill Park (4.3 miles)
    • Lock 12 Historical Park (5.5 miles)
    • Hubbard Park (7.5 miles)
    • Norton Park (9.8 miles)
    • Plymouth Green (10.2 miles)

    Cafes

    • Starbucks (5.8 miles)
    • Riders Smokehouse Bar (6 miles)
    • Starbucks (8.3 miles)
    • Starbucks (9.7 miles)

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