Waterbury Gardens

Pros

• The staff is fabulous, very helpful, and attentive to the patients' needs.
• The therapy team is wonderful and has been effectively helping the residents.
• The community is very clean, particularly the downstairs area.
• Residents feel comfortable and report that everyone is very nice to them.
• Communication is good, with staff promptly informing families about their loved ones' progress and answering questions.
• The residents enjoy their meals and have positive feedback about the food.
• Overall care received by some residents is considered good, with notable improvements in their well-being.

Cons

• Nurses and assistants do not attend well and evade their patients; complaints to supervisors go unaddressed, leading to mistreatment.
• The cleaning is not of good quality, and the food is described as disgusting.
• Patients' needs are not always met promptly due to insufficient staffing.
• One nurse left dirty soiled linens next to a patient, creating an unpleasant smell.
• Low sodium and diabetic menus were not offered, indicating a lack of attention to dietary needs.

Review

The reviews of the facility reveal a stark contrast in experiences, highlighting both commendable aspects and significant areas for improvement. On one hand, there are positive testimonials praising the staff and the care provided to patients. Supportive reviewers express satisfaction with the level of attention their loved ones receive, underscoring that the caregivers appear genuinely committed to enhancing patient well-being. A number of family members share that they have had previous experiences with this facility, which influenced their decision to return, bolstered by observations of improved attitudes and overall health status among the residents.

Moreover, many users comment on particular staff members who stand out for their dedication and professionalism. The therapy department receives especially high marks from several individuals who note how effective these sessions have been in facilitating recovery or improving mobility for patients. Cleanliness is another highlight mentioned by some reviewers; they appreciate that certain areas—like downstairs—are consistently maintained. This aspect contributes positively to their perception of the environment and overall atmosphere within the community.

However, alongside these praises comes a contrasting narrative that paints a less favorable picture of the facility. Multiple reviewers cite lackluster responsiveness from nurses and assistants as a critical concern, alleging neglectful behavior when it comes to patient care. Complaints regarding staff evasion during important needs signal an alarming trend where patients feel overlooked or mistreated—a sentiment echoed repeatedly across various testimonies. Furthermore, there’s considerable frustration expressed towards supervisors who reportedly fail to act upon complaints about inadequate care or having done little to rectify ongoing issues.

Quality control appears to be a systemic issue at this establishment as well, particularly noted through deficiencies in cleaning standards and food quality. Reviews consistently describe meals as “disgusting,” and there are accounts concerning soiled linens left unattended next to patients—a distressing breach of hygiene protocols that leads to discomfort among residents. These elements raise questions about patient dignity and basic living conditions within the facility.

Despite some individuals finding solace in knowing that their loved ones are receiving adequate care, critiques suggest that staffing levels may not always meet demand. Several commenters point out delays in responding to call buttons or addressing immediate patient needs—factors essential for ensuring comfort especially among vulnerable populations like senior residents. While some report happiness among their loved ones residing at the facility, others warn potential enrollees about these ongoing shortcomings.

In conclusion, while there are undeniable strengths highlighted by many families associated with this facility—such as effective therapeutic programs and certain dedicated staff members—the overarching themes indicate significant room for improvement. Many voices call explicitly for enhancements in cleanliness standards, food quality, promptness of care delivery, and responsible management action regarding complaints about mistreatment or lapses in service quality. There is a common hope among those sharing negative experiences that voicing these concerns will spark meaningful changes aimed at improving conditions for current residents as well as future admissions into this establishment.”

Restaurants

• McDonald's (0.7 miles)
• Brooklyn Baking (0.8 miles)
• Arby's (1.2 miles)
• McDonald's (1.8 miles)
• Tower Grill (2.8 miles)
• Taco Bell (2.9 miles)
• McDonald's (3 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• Saint Mary's Hospital, Inpatient Pharmacy (2.1 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4.4 miles)
• Rite Aid (5.3 miles)

Hospitals

• Saint Mary's Hospital (2.1 miles)
• Saint Mary's Health System Affiliates (3 miles)
• Naugatuck Valley Surgery Center (3.4 miles)
• Hospital Of Central Connecticut At Bradley Memorial (7 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (9 miles)
• MidState Medical Center (10.1 miles)
• Family Birthing Center (10.1 miles)

Physicians

• Community Health Center (2.1 miles)
• Specialists In Women's Healthcare PC (3.4 miles)
• Shetty Jay, MD (3.4 miles)
• Bidarkote Somanath (3.5 miles)
• Ihsan I Jabbour (3.5 miles)
• Rehabhealth PC (3.6 miles)
• Nephrology & Hypertension Associates (4.7 miles)

Parks

• Bucks Hill Park (3.5 miles)
• Lock 12 Historical Park (6.3 miles)
• Hubbard Park (8.4 miles)
• Plymouth Green (9.5 miles)
• Norton Park (10 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (4.7 miles)

Cafes

• Riders Smokehouse Bar (5.1 miles)
• Starbucks (6.8 miles)
• Starbucks (8.6 miles)
• Starbucks (10.5 miles)
• Starbucks (10.7 miles)