Valerie Manor

Pros

• Valerie Manor features a pleasant and open environment with beautiful decor, including a nice piano that enhances the atmosphere.
• The physical therapy provided at Valerie Manor is highly regarded, with residents looking forward to their sessions and enjoying the staff's support.
• The CNAs are described as fabulous, showing care and remembering residents' names, thus contributing positively to their experience.
• Many residents enjoyed the meals served at Valerie Manor, appreciating the variety and quality of the food.
• The social working staff maintain clear communication with families, easing concerns during their loved ones' stay at the facility.
• One reviewer noted that most of the nurses worked very hard to provide wonderful care to the residents despite some challenges in management.
• Families feel welcomed when visiting their loved ones at Valerie Manor, creating a sense of community and support within the facility.

Cons

• The nursing staff at Valerie Manor has been criticized for neglecting residents by not answering call bells and providing timely care.
• Complaints about pain management and the overall treatment of residents have been frequent, with reports of patients being left in distress.
• There are allegations of inadequate care, including instances of residents being left in soiled conditions for hours on end.
• A reviewer mentioned that physical therapy ceased prematurely, contributing to a decline in the resident's mobility and health.
• There are concerns regarding the cleanliness of the facility, with descriptions of unpleasant odors and lack of proper sanitation.
• Some families reported feeling unwelcome and disrespected by certain administrative staff members during stressful times.
• Multiple reviews indicate that while some staff members are caring, others seem indifferent or rude towards both residents and their families.

Review

Valerie Manor, a rehabilitation facility run by Athena Healthcare, has garnered a range of reviews that highlight significant disparities in the experiences of families and residents. While some laud the facility for its aesthetics and certain staff members, numerous accounts reflect serious concerns regarding patient care, staff responsiveness, and overall cleanliness. This dichotomy suggests that potential residents and their families should exercise caution when considering Valerie Manor as a care option.

Many reviewers noted that despite the visually appealing environment of Valerie Manor—including its open areas and activities like live piano music—appearances can be deceiving. Families often felt compelled to take an active role in monitoring their loved ones' care due to perceived neglect from nursing staff. One reviewer recounted their father’s distressing experience in which he frequently found himself in pain or discomfort without prompt assistance from staff members. The lack of timely responses to call bells or requests for basic needs raised alarm bells about the level of attentiveness provided to residents.

A particularly troubling incident involved a family's struggle to have their father's broken hand treated correctly after two weeks of complaints. It wasn't until they threatened to escalate the situation to state authorities that his injury was addressed. Even then, they felt that the response from the nursing staff indicated a culture of neglect rather than compassion for elderly patients who were unable to advocate for themselves fully. This underscores the frustration many families endure when they feel their voices go unheard amid systemic issues within nursing homes.

On the other hand, some reviews did provide more positive perspectives on particular staff members, such as certified nursing assistants (CNAs) and physical therapists who reportedly interacted warmly with residents during therapy sessions. These caregivers were appreciated for remembering residents’ names and fostering connections that made patients feel valued despite the overarching challenges reported by families regarding overall staffing levels. However, these positive interactions seemed overshadowed by complaints about nursing oversight and inadequate communication regarding treatments.

Concerns over hygiene and cleanliness also surfaced repeatedly across various reviews. Reports described foul odors permeating through different areas of Valerie Manor due to unaddressed sanitation issues—a reality difficult for both residents and visiting family members alike. One visitor expressed dismay over how dirty the facility appeared compared to other nursing homes they had visited; this led them to question whether proper cleaning protocols were being followed routinely enough to ensure a sanitary environment conducive to recovery.

Finally, accounts also highlighted struggles faced by those with challenging health conditions such as dementia or mobility issues. These ailments require particularly sensitive handling from healthcare professionals committed not just to medical care but also patient dignity and emotional support. Several reviewers lamented that their loved ones experienced greater declines in health post-rehabilitation than upon admission—suggesting an urgent need for improved assessments on patient capabilities before declaring them "no longer needing intensive therapy." These revelations raise red flags regarding both treatment processes at Valerie Manor as well as overarching institutional commitments toward holistic elder care.

In summary, while some aspects of Valerie Manor may appear commendable—such as certain dedicated staff members or pleasant communal spaces—the underlying issues surrounding patient care are deeply concerning. Families seeking effective rehabilitative services must weigh these factors carefully against glowing descriptions painted by selective reviews if they wish to make informed decisions about where best to place their loved ones in need of recovery assistance.

Restaurants

• Pizzeria Marzano (0.4 miles)
• Taco Bell (0.4 miles)
• McDonald's (0.5 miles)
• Wendy's (0.6 miles)
• Dos Amigos Restaurant (1.6 miles)
• Twin Colony Diner & Restaurant (2.2 miles)
• Burger King (2.3 miles)

Cafes

• Panera Bread (0.5 miles)
• Angie's Coffee & More (2.9 miles)
• Meraki (8.5 miles)
• Arethusa A Mano (10.9 miles)
• Starbucks (11.1 miles)
• Starbucks (12.3 miles)
• Aroma Joe's (12.7 miles)

Pharmacies

• Walmart Pharmacy (0.6 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (6.5 miles)
• Walgreens (9.2 miles)
• CVS Pharmacy (9.9 miles)
• Walgreens (10.9 miles)
• CVS Pharmacy (11.2 miles)

Physicians

• Northwest Connecticut Medical Walk-In (0.6 miles)
• Visiting Nurse Services - Torrington Branch (1.3 miles)
• Litchfield Hills Orthopedic Associates (1.4 miles)
• Endoscopy Center of Northwest Connecticut (1.4 miles)
• Neeru Dua, MD (1.7 miles)
• Kathuria, Nirmal Dr - Mccall Center for Behavioral Health (3.2 miles)
• Medical Office Building (3.8 miles)

Places of Worship

• St Paul's Lutheran Church (0.9 miles)
• Joseph's House (3 miles)
• St Joseph Roman Catholic Church (6.5 miles)
• Redeemer's Ridge Ministries (9.2 miles)
• Church of Eternal Light (9.4 miles)

Hospitals

• Charlotte Hungerford Child Guidance Clinic (1.4 miles)
• Charlotte Hungerford Hospital (1.4 miles)
• Charlotte Hungerford Md (1.4 miles)
• Gambro Healthcare Torrington (3.9 miles)
• Riverside Medical Center (6.8 miles)
• Winsted Health Center (7.1 miles)
• Hungerford Emergency & Medical Care Mammography (7.1 miles)

Parks

• Burr Pond State Park (3.2 miles)
• Winsted Advg & Photography (6.4 miles)
• East End Park (6.6 miles)
• People's State Forest (7.6 miles)
• Litchfield Green (8 miles)
• Countryside Park (9.2 miles)
• Plymouth Green (10.1 miles)