80 Fern Drive, Torrington, CT 06790
For more information about senior living options: (844) 490-3973
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The facility was described as great on a first visit, with a unique small family environment. Overall, the experience was described as very good with only a few minor suggestions. Regal Care staff were very accommodating, including the DNS, nurses, CNAs, and PT, and were praised for doing a fantastic job. Joni Barnett, the director of Social Services, provided compassionate assistance and helped plan for returning a loved one home; staff were friendly and caring. The staff were described as outstanding, with praise for Lisa, Jen, the nurses' professionalism, and the housekeeping and PT teams. The reviewer would recommend Regalcare of Torrington to others seeking a nursing home for a loved one.
The company is described as very unprofessional, with improper pay practices and a lack of care for clients. Residents are neglected, and cups in the kitchen are dirty due to inadequate cleaning. A family member's dad was neglected, bells went unanswered, and staff were unaware of his deteriorating condition. There were miscommunications and improper handling of care, including incorrect assumptions about medications and never properly feeding the patient. The administrator was unresponsive, and family members waited for over an hour without acknowledgment. A patient experienced delays in pain medication after surgery, and at least one aide was rude, leading to the patient transferring to another facility. Personal belongings frequently disappeared or were stolen, with fees to access a locked file cabinet and other items lost. In a hospital situation, staff failed to answer medication questions, necessitating police intervention to obtain information, after which the patient was moved to another facility and did better.The collection of reviews about RegalCare, particularly the Torrington location, presents a strikingly mixed picture. Across the different comments, there is a common thread of dissatisfaction with administration and day-to-day care in many cases, but there are also moments where families and individuals recount compassionate staff and positive experiences. Some reviewers express intense frustration with what they see as unprofessional behavior and systemic gaps, while others highlight dedicated caregivers who made meaningful differences in the lives of residents. Taken together, the entries feel like a landscape of highs and lows that leaves potential clients weighing both the possible warmth of a smaller, family-like environment and the real risks of neglect or mismanagement.
Several reviewers directly accuse RegalCare of unprofessional practices, including financial mishandling and a lack of attention to residents' basic needs. One person writes that the company is "very unprofessional," complaining that employees do not pay correctly and do not care for clients, with alarming specifics about residents drinking from dirty cups due to insufficient kitchen cleaning. The same voice warns against working there or enrolling elderly parents in the service, signaling a broader concern about daily operations and accountability. This perspective emphasizes a climate where basic hygiene and proper payment or compensation practices are seen as neglected, casting a shadow over the facility's reputation.
Neglect and poor responsiveness are recurring motifs. Several reviews describe situations where bells were not answered, or where staff failed to assist with routine tasks such as boosting a patient in a chair or feeding a resident properly. One reviewer notes that their father deteriorated while staff seemed unaware, and they ultimately had to remove him from the facility to seek medical care. They recount a sense of helplessness: requests for help were ignored, and the patient did not receive timely attention or proper positioning. Another powerful account describes a patient who was asked to sign a form changing their insurance while not in the right state of mind, followed by a lack of post-incident support or help with reclaiming the insurance. The frustration here centers on perceived neglect, miscommunication, and administrative apathy that exacerbates family stress during already difficult times.
Amid the negative experiences, there are standout points of praise that illustrate what residents and families sometimes encountered when things went well. One reviewer, describing support for a nonverbal individual with special needs, calls RegalCare staff "very accommodating," singling out a team that included Lisa the Director of Nursing Services (DNS), nurses, certified nursing assistants, and physical therapy staff who delivered a "fantastic job." This positive account showcases a level of care and responsiveness that contrasts with the harsher criticisms elsewhere. Another reviewer recounts a short-term admission for an elderly relative, where Joni Barnett, the director of social services, is credited with compassion and practical assistance that helped the family plan a safe return home. The staff's friendliness and the overall care they provided are described as unusually good compared with other facilities the reviewer has visited, making them comfortable recommending RegalCare of Torrington in such circumstances.
There are also explicit affirmations of outstanding individual contributors. A different voice lauds the entire staff as "outstanding," specifically highlighting Lisa (the DNS), Jen in supervision, and all the nurses as professional and caring. They praise housekeeping and laundry for maintaining cleanliness and acknowledge the hard work of the PT team, with particular gratitude toward Amanda and her crew. These comments paint a picture of a well-coordinated team that, when functioning smoothly, offers quality care and a supportive environment for residents and their families.
Still another set of reviews documents serious negative experiences that reinforce the perception of a facility struggling with consistency in care. One person describes a traumatic post-surgery experience: after hip surgery, they arrived to find that medications were unavailable for days, and the nurses were delayed in responding. A specific aide is accused of treating the patient callously, resulting in pain when assisting with leg positioning. The end result for this reviewer was a decision to transfer to another facility, accompanied by a stern warning to avoid RegalCare. The combination of inadequate pain management, slow attention, and personnel who handled patients inappropriately creates a lasting impression of danger and dissatisfaction for those who rely on the facility for critical care.
The reviews also touch on the handling of personal belongings and administrative mistakes. One reviewer notes that belongings disappeared, with a charged fee to access a file cabinet that had no keys and ultimately missing or stolen items, including a new cell phone. This detail underscores concerns about security and accountability within the facility, painting a picture of vulnerable families worrying about the safety of their loved ones' possessions in addition to their health and well-being. In another account, a family recounts a failure by RegalCare to respond to hospital inquiries about medications during a hospital transfer, culminating in police involvement to retrieve necessary information. The frustration in these passages is not just about isolated incidents but about a perceived pattern of communication breakdowns that complicate transitions to higher levels of care.
Taken together, the reviews offer a portrait of RegalCare that is as nuanced as any real-world facility with a broad spectrum of experiences. For every story of a compassionate team member - someone who remembers a resident's name, who helps coordinate a safe discharge plan, or who goes the extra mile to ensure a patient's comfort - there is an equally emphatic account of inadequate response, administrative friction, and neglectful behavior that endangers residents' health and peace of mind. The reviewers consistently emphasize the importance of attentive, timely care, straightforward communication, and respectful treatment of both patients and their families. They highlight the potential for a small, family-like environment to feel warm and supportive on good days, while warning that the same environment can feel chaotic, disorganized, or even dangerous on days when staff are overwhelmed or mismanaged.
In the end, the narrative around RegalCare Torrington is not one-note. It oscillates between praise for individuals who deliver competent, compassionate care and warnings about systemic issues that leave families anxious and unsure about the safety and reliability of the care their loved ones receive. For prospective clients and their families, these voices together suggest a need for careful, in-person evaluation: to assess staffing consistency, responsiveness, and the facility's capacity to protect residents' basic health, while also seeking out the dependable caregivers who are highlighted in the more positive testimonies. The hopeful threads - such as compassionate social work, attentive nursing teams, and dedicated physical therapy staff - stand as reminders that strong, person-centered care is possible within RegalCare, even as the more troubling experiences urge vigilance and thorough due diligence before making critical long-term decisions.
75 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regalcare At Torrington in Torrington, CT is a vibrant and comfortable assisted living community that provides a range of amenities and care services to ensure the well-being and happiness of its residents.
The community offers various amenities to enhance the quality of life for its residents. These include a beauty salon where residents can pamper themselves, cable or satellite TV for entertainment, community operated transportation for ease of mobility, a computer center for staying connected with loved ones, and a dining room where residents can enjoy delicious meals in a restaurant-style setting. Additionally, there is a fitness room available for physical exercise, a gaming room for recreational activities, and a small library for relaxation and reading. Residents also have access to outdoor spaces such as gardens to enjoy fresh air and nature. The community provides housekeeping services to maintain cleanliness.
In terms of care services, Regalcare At Torrington ensures the safety and well-being of its residents through 24-hour call systems and supervision. Trained staff offer assistance with daily living activities such as bathing, dressing, and transfers as needed. The community also takes care of medication management and offers special dietary options including diabetes diets for those with specific nutritional requirements. Transportation arrangements are made both for non-medical needs as well as doctor's appointments.
Residents at Regalcare At Torrington are not only provided with essential care but are also encouraged to engage in various activities to promote socialization and mental wellness. Concierge services are available to cater to individual preferences while fitness programs are offered to keep residents active. Planned day trips provide opportunities for exploration outside the community, while resident-run activities allow them to take charge of their own recreational pursuits. Scheduled daily activities further enhance their engagement within the community.
Furthermore, the surrounding area offers convenience with cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby ensuring easy access to various amenities outside the community when desired. In case of medical emergencies, there are also hospitals in close proximity.
Regalcare At Torrington provides a warm and inviting environment for seniors to enjoy their golden years, with a focus on meeting their individual needs and promoting an active and fulfilling lifestyle.
This part of Torrington, Connecticut offers a variety of amenities and services that may be appealing for seniors looking for a comfortable and convenient living environment. The area is well-equipped with medical facilities including physicians, hospitals, and pharmacies in close proximity. There are also several options for dining out at restaurants ranging from diners to fast-food chains. Places of worship are easily accessible for spiritual needs, and there are cafes for socializing and enjoying a cup of coffee. Additionally, the presence of parks provides opportunities for outdoor recreation and relaxation in nature. Overall, this area seems to provide a good balance of essential services and recreational opportunities that could make it a suitable choice for senior living.
Regalcare At Torrington is located at 80 Fern Drive, Torrington, CT 06790 in Litchfield County, Connecticut
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